Dell OptiPlex GX280 Support Question
Dell OptiPlex GX280 Support Question
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Question posted by eoegbero on July 22nd, 2013
Optiplex Gx280 Memory Problem. System Couldn't Recognize Memory.
My system could not recognize the memory at start up. It gives the beep code 132 and the light at the back GYGY. Nothing is displayed, power button is solid green and the fan sound normal. I am using a 2gb non ecc dram in bank 1 & 2. I cant figure out why it fail to recognise the memory. Please help.
Current Answers
Answer #3: Posted by prateekk007 on July 23rd, 2013 3:01 AM
prateekk007
Member since:
December 5th, 2012 Points: 2,137,520
Member since:
December 5th, 2012 Points: 2,137,520
Hi olypiccioni
The LED light pattern which you have shared indicates issues with the memory. Please follow the steps mentioned below to isolate the issue.
1) Turn off the system and any attached peripherals.
2) During installation or removal of any hardware always ensure all data is backed up properly.
3) Disconnect any telephone, network, or USB cables from the computer.
4) Disconnect the computer and all attached devices from their electrical outlets.
5) Use a wrist grounding strap and mat while working inside any computer system to avoid electrostatic discharge (ESD) damage.
6) Remove System Cover, Optical Drive.
7) Remove all the memory sticks from the modules. Try each memory stick with each module to check the functionality of both memory stick and module.
You can also refer to the link mentioned below and refer to page number 80 that might help you:
Please revert with the results.
Thanks & Regards
Prateek K
Related Dell OptiPlex GX280 Manual Pages
Quick Reference Guide - Page 2
..., DCNE, DHM, DCSM
September 2004
N7132 A00
Rev. disclaims any proprietary interest in this text: Dell, OptiPlex, and the DELL logo are trademarks of data and tells you how to avoid the problem.
If you make better use of Microsoft Corporation. Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you...
Quick Reference Guide - Page 3
...-factor Computer 14 Small Desktop Computer 14 Desktop Computer 15 Small Mini-Tower Computer 15 Mini-Tower Computer 16
Setting Up Your Computer 16
Solving Problems 19 Dell Diagnostics 19 System Lights 21
Diagnostic Lights 23 Beep Codes 26 Running the Dell™ IDE Hard Drive Diagnostics 27 Resolving Software and Hardware Incompatibilities 27 Using Microsoft® Windows...
Quick Reference Guide - Page 5
...settings • How to troubleshoot and solve problems
Dell™ OptiPlex™ User's Guide Microsoft® Windows® XP Help and Support Center
1 Click the Start button and click Help and Support. 2 Click ...already installed on your computer. You can use support.dell.com or contact technical support.
• Enter the Express Service Code to direct your call when contacting technical ...
Quick Reference Guide - Page 6
...OptiPlex User's Guide for my computer
Dell Support Website - NOTE: The color of your problem...use Windows XP
• Documentation for my computer
• Documentation for components, such as a modem)
Windows Help and Support Center
1 Click the Start button...reinstall your computer.
Small desktop chassis • DCSM - Upgrade information for devices (such as memory, the hard drive, and...
Quick Reference Guide - Page 7
...Factor Computer
CD/DVD-drive eject button CD/DVD-drive activity light
USB 2.0 connectors (2)
floppy-drive eject button
Microsoft Windows Product Key
headphone connector
hard-drive activity light
network activity light network adapter connector
link integrity light
power button power light
line-in connector line-out connector card slots (2)
power connector
parallel connector serial connector...
Quick Reference Guide - Page 9
Desktop Computer
CD/DVD-drive eject button
USB 2.0 connectors (2) power button power light
Microsoft Windows Product Key
floppy-drive eject button
microphone connector
diagnostic lights headphone connector
network activity light network adapter connector
link integrity light
line-in connector line-out connector voltage selection switch
card slots (3)
power connector
parallel connector ...
Quick Reference Guide - Page 10
... Product Key
floppy-drive activity light
power light
power button front-panel door NOTE: See "Small MiniTower Computer - power connector voltage selection switch
parallel connector video connector diagnostic lights
USB 2.0 connectors (6) microphone connector
line-out connector card slots (5)
CD/DVD-drive eject button floppy-drive eject button hard-drive activity light
front panel door
headphone...
Quick Reference Guide - Page 11
... insert.
2. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Small Mini-Tower Computer - Use your computer, the front-panel door is lifted up or pushed down too far.
pivot bar
pivot-bar slot
Quick Reference Guide
11
To reattach...
Quick Reference Guide - Page 12
... Product Key
microphone connector
headphone connector
diagnostic lights
CD/DVD-drive eject button
floppy-drive eject button USB 2.0 connectors (2) power button power light
voltage selection switch line-out connector
network activity light network adapter connector link integrity light parallel connector
12
Quick Reference Guide
power connector line-in connector microphone connector
USB...
Quick Reference Guide - Page 19
..., beep codes, or diagnostics light patterns; and then contact Dell from the optional Drivers and Utilities CD (also known as the ResourceCD). When to Use the Dell Diagnostics If you experience a problem with all computers. NOTICE: The Dell Diagnostics works only on page 5 for your computer. 2 When the DELL™ logo appears, press immediately. Start the...
Quick Reference Guide - Page 20
... more and requires you see the Windows desktop. Tests a specific device. If you ... test based on the symptom of the problem you are listed, select the version appropriate...code and problem description and follow the instructions on your computer and try again. Run Express Test first to start... 1 to start the ResourceCD menu. 7 Type 2 to increase the possibility of tracing the problem quickly. Dell...
Quick Reference Guide - Page 21
...the specific problem is operating normally. Quick Reference Guide
21
Blinking green
The computer is required.
The device list may not display the names of the test and any error conditions encountered.
Displays error conditions encountered, error codes, and the problem description.
Blinks green several A configuration error exists.
System Lights
Your power light may...
Quick Reference Guide - Page 22
... or system board failure has occurred. Solid green power The monitor or the graphics card may Check "Diagnostic Lights" on page 23 to see your online User's Guide. Solid green and a beep code during
POST
Solid green power light and no beep code be faulty.
For information on diagnosing the beep code.
and no video during POST
A problem was detected while the BIOS was...
Quick Reference Guide - Page 23
... orientation of the diagnostic lights may help you begin any of system boot completes successfully, all four lights display solid green. A possible BIOS failure has occurred;
Diagnostic Lights
CAUTION: Before you troubleshoot a problem, your online User's
Guide.
Suggested Resolution
Plug the computer into a working electrical outlet and press the power button. Quick Reference Guide...
Quick Reference Guide - Page 24
... www.dell.com | support.dell.com
Light Pattern
Problem Description
Memory modules are detected, but a memory failure has occurred. For information on reinstalling memory modules, see your online User's Guide.
..., install properly working memory modules of the same type into your computer.
• If the problem persists, contact Dell. If the computer starts normally, troubleshoot the last ...
Quick Reference Guide - Page 25
...power and data cables and
occurred.
For information on contacting Dell, see your online User's Guide. If the computer starts normally, reinstall an additional module.
For information on contacting Dell, see your computer.
• If the problem persists, contact Dell. Light Pattern
Problem Description
Suggested Resolution
A possible graphics card failure has occurred. No memory...
Quick Reference Guide - Page 26
... power loss
26
Quick Reference Guide Beep Codes
Your computer might emit a series of beeps during start -up :
1 Write down the beep code.
2 See "Dell Diagnostics" on contacting Dell, see your online User's Guide. www.dell.com | support.dell.com
Light Pattern
Problem Description
Memory modules are compatible with your computer beeps during start -up if the monitor cannot display...
Quick Reference Guide - Page 27
..., see "Hard Drive Problems" in the "Solving Problems" section of the online User's Guide. Windows XP To resolve incompatibilities using the Hardware Troubleshooter:
1 Click the Start button and click Help and Support...tick Shutdown failure Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure
Running the Dell™ IDE...
Quick Reference Guide - Page 30
... does not resolve the problem, then use Windows XP Service Pack ...1 or later when you reinstall Windows XP. Therefore, do so. NOTICE: The Operating System CD provides options for instructions.
30
Quick Reference Guide NOTICE: To prevent conflicts with the software for reinstalling Windows XP.
To see if System Restore is enabled:
1 Click the Start button...
Quick Reference Guide - Page 36
P
power light, 22 problems
beep codes, 26 conflicts, 27 Dell Diagnostics, 19 diagnostic lights, 22 restore computer to previous
operating state, 28
R
reinstalling drivers, 5 Windows XP, 30
ResourceCD Dell Diagnostics, 19
S
Service Tag, 5 software
conflicts, 27 system lights, 22 System Restore, 28
Hardware Troubleshooter, 27 Help and Support Center, 6 restore computer to previous
operating state, ...
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