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DIRECTV HR24 Support Question

DIRECTV HR24 Support Question

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Question posted by awser on September 1st, 2014

Direct Tv Box Cannot Acquire Guide Data

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Related DIRECTV HR24 Manual Pages

System Manual - Page 5

...a professional installed your favorite programs. This user guide applies to start watching TV. Now that you 're ready to the ...channels of programming inclusive of satellite music plus an extensive selection of DIRECTV® Receivers, your programming package. &#...box office movies from what is shown here. If your receiver was designed to view the HD channels included in your receiver...
System Manual - Page 11

... • CAUTION: Electric Shock - IMPORTANT: Be sure not to move your set-top box, first disconnect it, then wait at least 30 seconds before you move it yourself). •...Receiver yourself; Note to Satellite Dish Installer: This reminder is required. TIP: We highly recommend plugging the DIRECTV® Receiver into any cables. • The only way to disconnect the DIRECTV® Receiver...
System Manual - Page 44

...Rating Limits" then select either "Movies", "TV" or "Other". On Standard-Definition Receivers, select "Ratings" and then highlight the ...you can also unlock Parental Control by pressing INFO while watching TV. Rating Limits (or Ratings) Set rating limits for removing... and enter your account number. Various options for Movies, TV and Other (unrated) shows. On High-Definition DVRs you forget...
System Manual - Page 51

...) With your DIRECTV HD DVR connected to the Internet, you can also enjoy hundreds of the biggest box office hits available for purchase as well as thousands of movies and TV shows that can also tune directly to your remote control. To see what's available, Press MENU, select "CINEMAplus", then select either: New...
System Manual - Page 92

Setup and Activation Guided Setup If your receiver was not professionally installed, or you have had to reset your receiver for any reason, you will turn on. (Make sure your TV is also ...you'll see a message onscreen that says, "Acquiring Satellite Info," as your remote to control other equipment such as the receiver gathers information from the satellite for you 're ready, just call , be ...
System Manual - Page 93

...receiver. Tip: To obtain the best picture quality, make sure the receiver is connected directly to the same color of the plug to the TV. 4 5 6 7 8 CHAPTER 6 - Do not connect your receiver... and void your digital satellite receiver; The receiver uses a toll-free number once a month for additional information. All A/V jacks and inputs are upgrading to a new TV or adding a surround ...
System Manual - Page 98

... SD duplicates. No matter which include: Recording Tips (HD Receivers ONLY): Turn "On" or "Off" helpful tips that display on or off. Scrolling Effects: Turn scrolling effects on screen whenever you directly to the program guide or to go to move between the Preferences, TV Ratio and Time Zone screens. Language: Select your remote...
System Manual - Page 102

... when you select a resolution your TV. Screen Format options include Original Format, Pillar Box (Widescreen 16:9 HDTVs only), Letterbox (Standard 4:3 HDTVs only), Stretch and Crop. Options are Standard 4:3 or Widescreen 16:9. To find the resolutions your TV supports, check the user's guide that matches your TV doesn't support, the receiver will automatically size the picture...
System Manual - Page 109

... complete this section) can be acquired. - If you diagnose and solve many common problems. Note that resetting your receiver twice in again. - DIRECTV® Receiver, then wait for 15 seconds... - If the problems persist, try reauthorizing your program guide data. It could take as much as 48 hours to reacquire all your receiver. If the above two items don't work, try ...
System Manual - Page 111

... DIRECTV position to put the remote control in the DIRECTV Receiver. are working correctly. 3. If you to get your TV and the DVR. 2. First make sure that there is inserted in satellite receiver-controlling mode, then press MENU to initiate diagnostic procedures on your digital satellite receiver. There are batteries in the remote control, and they...
System Manual - Page 112

..., gray or snowy screen Your TV displays a blue, black, gray or snowy screen. Press TV INPUT on your DIRECTV remote to see Chapter 6, "System Setup, Remote Control" for program guide information to view. - Frequently Asked Questions Progress bar freezes while Acquiring Guide Data / Data From Satellite While the "Acquiring Guide Data" or "Acquiring Data From Satellite" message is on your...
System Manual - Page 126

... DVR USER GUIDE What is Covered? A receipt or other document showing that you acquire the product. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER ACQUIRER OR ANY PERSON RECEIVING THE DIRECTV PLUS... R22) or DIRECTV Plus® HD DVR (Model Number: HR20, HR21, HR22, HR23, HR24) and any included accessories against defects in material or workmanship for all parts, and for a period...
System Manual - Page 127

...return your receipt or other services delivered through the Receiver including but not limited to this limited warranty. ...Guide (see page 10) and keep both nearby. Warranty & Other Information 127 5 6 7 8 Please keep the original box...or utilizing service access or "back doors" will void this guide. Also keep your product. Chapter Chapter Chapter Chapter Chapter Chapter...
System Manual - Page 131

... protection against harmful interference in a residential installation. CHAPTER 8 - Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV • Trade Name: DIRECTV • Type of Equipment: DIRECTV Satellite Receiver • Model Number: R or HR Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC Rules. Chapter Chapter...
System Manual - Page 132

...or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV Receiver. • ...helpful: "How to Identify and Resolve Radio and TV Interference Problems." FCC Customer Information This equipment generates, ...format US:AAAEQ##TXXXX. 132 DIRECTV® DVR USER GUIDE Government Printing Office, Washington, DC. This equipment complies ...
System Manual - Page 134

...not contain any user-serviceable components. FCC Customer Information If trouble is experienced with this DIRECTV Satellite Receiver does not disable your alarm equipment. Telephone companies report that you have questions about what ...to AC power sources. 134 DIRECTV® DVR USER GUIDE Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV If your alarm company, telephone company or a...
System Manual - Page 136

... WITH RESPECT TO THE SOFTWARE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGE (INCLUDING LOSS OF PROFITS, LOST SAVINGS, LOSS OF DATA OR THE COST OF PROCUREMENT OF SUBSTITUTE... with these Terms by returning the Receiver to DIRECTV or your supplier. E. You may not apply to you. 136 DIRECTV® DVR USER GUIDE Upon termination you and DIRECTV. NEITHER...
System Manual - Page 163

...TV, the aspect ratio is 4 units wide by your remote will let you 've indicated in System Setup as crop, stretch or letter/pillar box...to change them at any time. Options for format during Guided Setup and change the resolution and/or screen format. Available... receivers only. There are two keys that you know what is , not coincidentally, more like the shape of conventional TVs-slightly...
System Manual - Page 164

...current resolution setting is turned on Receiver Front Panel This key is set; To correct this, you can happen if your television. Mark or unmark the TV Resolutions to the RES key on...press. 164 DIRECTV® DVR USER GUIDE By pressing this key causes a loss of individual TV programs as follows: 1st press: 480i/Stretch 2nd press: 480i/Letter box 3rd press: 480i/Crop 4th press...
System Manual - Page 178

...in whatever direction needed in a menu, such as selected with your DIRECTV® Receiver or other equipment for example a DVD Player. Other equipment may behave differently. GREEN In Guide, jumps 12...; Receiver and TV on screen. DIRECTV & TV POWER ON Turns your TV. Hold down ; in orange text can be programmed to the beginning. CHAN/PAGE In live TV, displays the Mini guide; ENTER...

DIRECTV Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • DIRECTV Older Receivers Missing Channels In Program Guide
    ... change only affects older non DIRECTV branded receivers. Quick Start Guide: DIRECTV on -screen program guide? Older Receivers Missing Program Guide Info An issue was recently reported where older receivers can display the current program information but no future programs in the on screen guide. In order to provide full guide data we've removed select channels from...
  • DIRECTV How to troubleshoot a black or snowy screen
    ... video correctly. Make sure light on the remote control or front panel of the program through the on-screen guide on . Your system manual shows how to check your dish. Your receiver has correct guide information, but the program title and description display in clear weather on transponders 4, 12, 18, 20, 26 and...
  • DIRECTV Who rates the movies in Smart Search?
    The ratings are not assigned by the same service that delivers the guide data you are provided by DIRECTV. They are used to seeing.

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