User Guide
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... 2-1 Unpacking 2-2 Machine Overview 2-4 Installing Drum and Toner Cartridges 2-10 Making Connections 2-12 Powering On the Machine 2-14 Loading Paper 2-15 Help List...2-18 Machine Setup 2-19 Installing Software 2-23 3 Copy 3-1 Copying Procedure 3-2 Basic Copy Features 3-6 Special Copy Features 3-10 Using Interrupt 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i Europe 1-14 Regulations...
... 2-1 Unpacking 2-2 Machine Overview 2-4 Installing Drum and Toner Cartridges 2-10 Making Connections 2-12 Powering On the Machine 2-14 Loading Paper 2-15 Help List...2-18 Machine Setup 2-19 Installing Software 2-23 3 Copy 3-1 Copying Procedure 3-2 Basic Copy Features 3-6 Special Copy Features 3-10 Using Interrupt 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i Europe 1-14 Regulations...
User Guide
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...the Toner Cartridge. When telephoning please quote the machine serial number. The serial number is installed. Welcome Customer Support If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: http://www.xerox.com... local representative. Use the space below : Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center:1-800-821-2797 Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769) Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-5 For convenience and future...
...the Toner Cartridge. When telephoning please quote the machine serial number. The serial number is installed. Welcome Customer Support If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: http://www.xerox.com... local representative. Use the space below : Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center:1-800-821-2797 Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769) Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-5 For convenience and future...
User Guide
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2 Getting Started Before you start to use your machine ready for use. ¾ Unpacking 2-2 ¾ Machine Overview 2-4 ¾ Installing Drum and Toner Cartridges 2-10 ¾ Making Connections 2-12 ¾ Powering On the Machine 2-14 ¾ Loading Paper 2-15 ¾ Help List 2-18 ¾ Machine Setup 2-19 ¾ Machine Setup 2-23 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1 Using the instructions provided in this chapter, unpack and setup your machine, there are a number of tasks to perform.
2 Getting Started Before you start to use your machine ready for use. ¾ Unpacking 2-2 ¾ Machine Overview 2-4 ¾ Installing Drum and Toner Cartridges 2-10 ¾ Making Connections 2-12 ¾ Powering On the Machine 2-14 ¾ Loading Paper 2-15 ¾ Help List 2-18 ¾ Machine Setup 2-19 ¾ Machine Setup 2-23 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1 Using the instructions provided in this chapter, unpack and setup your machine, there are a number of tasks to perform.
User Guide
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Getting Started 4 z The appearance of the power cord and the telephone line cord may vary according to Country. ¾ Ensure the following components are available: AC Power Cord User Documentation Starter Toner Cartridge WorkCentre M20 and M20i only: Drum Cartridge Telephone Line Cord USB Cable Software Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-3
Getting Started 4 z The appearance of the power cord and the telephone line cord may vary according to Country. ¾ Ensure the following components are available: AC Power Cord User Documentation Starter Toner Cartridge WorkCentre M20 and M20i only: Drum Cartridge Telephone Line Cord USB Cable Software Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-3
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CAUTION: Ensure the side cover is always open the side cover. Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Installing Drum and Toner Cartridges 1 ¾ Pull the release latch to open before opening the front cover. 2 ¾ Open the front cover. 3 ¾ If the cartridge locking lever is in the lower position, turn the lever upward until it locks into place.
CAUTION: Ensure the side cover is always open the side cover. Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Installing Drum and Toner Cartridges 1 ¾ Pull the release latch to open before opening the front cover. 2 ¾ Open the front cover. 3 ¾ If the cartridge locking lever is in the lower position, turn the lever upward until it locks into place.
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..., WorkCentre M20 and WorkCentre M20i User Guide Page 2-11 Getting Started Never expose the drum to Standby mode. Shaking the cartridge will yield approximately two times the number of the slot, until it locks into place. The product returns to direct sunlight or touch the drum surface. Damage or poor image quality may result. 5 z Xerox...
..., WorkCentre M20 and WorkCentre M20i User Guide Page 2-11 Getting Started Never expose the drum to Standby mode. Shaking the cartridge will yield approximately two times the number of the slot, until it locks into place. The product returns to direct sunlight or touch the drum surface. Damage or poor image quality may result. 5 z Xerox...
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... Tab Click on the [Information] tab to the System Administration Guide. Page 9-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide z This feature should be used by the machine Number of jams in the Document Feeder Number of replaced toner cartridges Number of scans using the Document Feeder Number of scans from the Document...
... Tab Click on the [Information] tab to the System Administration Guide. Page 9-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide z This feature should be used by the machine Number of jams in the Document Feeder Number of replaced toner cartridges Number of scans using the Document Feeder Number of scans from the Document...
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Machine Administration Notify Toner Low If the Notify Toner option is stored in the machine's memory. 1 ¾ Press the [Machine Status] key. ...Toner Low [On] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-27 This feature will be replaced, the machine automatically sends a fax to the service company or the dealer to be activated only when the phone number of the service company or the dealer is set to On, when the toner cartridge... needs to notify them that the machine requires a new toner cartridge.
Machine Administration Notify Toner Low If the Notify Toner option is stored in the machine's memory. 1 ¾ Press the [Machine Status] key. ...Toner Low [On] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-27 This feature will be replaced, the machine automatically sends a fax to the service company or the dealer to be activated only when the phone number of the service company or the dealer is set to On, when the toner cartridge... needs to notify them that the machine requires a new toner cartridge.
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...Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance Ordering Supplies The Toner Cartridge and the Drum Cartridge are listed below to keep a record of the telephone number. The customer replaceable unit part numbers are available as customer replaceable units. Use the space below : CUSTOMER REPLACEABLE UNIT Toner Cartridge Drum Cartridge... PART NUMBER Europe USA and Canada 106R01048 106R01047 113R00671 To obtain supplies, contact your local Xerox representative, giving the company name...
...Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance Ordering Supplies The Toner Cartridge and the Drum Cartridge are listed below to keep a record of the telephone number. The customer replaceable unit part numbers are available as customer replaceable units. Use the space below : CUSTOMER REPLACEABLE UNIT Toner Cartridge Drum Cartridge... PART NUMBER Europe USA and Canada 106R01048 106R01047 113R00671 To obtain supplies, contact your local Xerox representative, giving the company name...
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... pages being printed. Shaking the cartridge re-distributes the remaining toner in each printed job. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-5 If printing a lot of graphics the cartridge may vary according to temporarily re-establish the print quality. Replacing the Toner Cartridge When the toner cartridge is adequate for the toner cartridge shipped with the machine). This...
... pages being printed. Shaking the cartridge re-distributes the remaining toner in each printed job. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-5 If printing a lot of graphics the cartridge may vary according to temporarily re-establish the print quality. Replacing the Toner Cartridge When the toner cartridge is adequate for the toner cartridge shipped with the machine). This...
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... cold water. Page 10-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance 2 ¾ Open the front cover. 3 ¾ Turn the cartridge locking lever upwards to standby. To Re-distribute the Toner: ¾ Pull out the toner cartridge and gently shake the cartridge to distribute the toner evenly inside the cartridge. ¾ Reinstall the toner cartridge, then lock the lever. ¾...
... cold water. Page 10-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance 2 ¾ Open the front cover. 3 ¾ Turn the cartridge locking lever upwards to standby. To Re-distribute the Toner: ¾ Pull out the toner cartridge and gently shake the cartridge to distribute the toner evenly inside the cartridge. ¾ Reinstall the toner cartridge, then lock the lever. ¾...
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Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-7 Maintenance 5 Replacing the Toner Cartridge: ¾ Shake the new toner cartridge horizontally four or five times. ¾ Slide the new toner cartridge in until it locks in place. ¾ Turn the toner locking lever downwards until it locks in the ...fax to the service company or the dealer to notify them that the machine requires a new toner cartridge. Setting the Product to Send Toner Low Information If the Notify Toner menu option is stored in place. ¾ Close the front cover and the side cover....
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-7 Maintenance 5 Replacing the Toner Cartridge: ¾ Shake the new toner cartridge horizontally four or five times. ¾ Slide the new toner cartridge in until it locks in place. ¾ Turn the toner locking lever downwards until it locks in the ...fax to the service company or the dealer to notify them that the machine requires a new toner cartridge. Setting the Product to Send Toner Low Information If the Notify Toner menu option is stored in place. ¾ Close the front cover and the side cover....
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Maintenance 3 z The toner cartridge must be removed to replace the drum cartridge. ¾ Turn the cartridge locking lever upwards to release the toner cartridge. 4 ¾ Pull out the used drum cartridge. 5 ¾ Unpack the new drum cartridge and slide it in place, making sure not to touch the surface of the drum. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-9
Maintenance 3 z The toner cartridge must be removed to replace the drum cartridge. ¾ Turn the cartridge locking lever upwards to release the toner cartridge. 4 ¾ Pull out the used drum cartridge. 5 ¾ Unpack the new drum cartridge and slide it in place, making sure not to touch the surface of the drum. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-9
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To reset the counter manually refer to Standby mode. ) If the counter is not reset, 'Drum Warning' may appear before the new drum reaches its maximum life. Page 10-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Select [Yes] and press [Enter]. Maintenance 6 ¾ Reinstall the toner cartridge, then lock the lever. ¾ Close the front cover and the side cover. ¾ The display shows [New Drum Unit?]. The machine returns to the "Maintenance Tools" on page 9-25.
To reset the counter manually refer to Standby mode. ) If the counter is not reset, 'Drum Warning' may appear before the new drum reaches its maximum life. Page 10-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Select [Yes] and press [Enter]. Maintenance 6 ¾ Reinstall the toner cartridge, then lock the lever. ¾ Close the front cover and the side cover. ¾ The display shows [New Drum Unit?]. The machine returns to the "Maintenance Tools" on page 9-25.
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... instructions, check the troubleshooting tables in the space below: Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center:1-800-821-2797 Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769) Page 11-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide The Xerox Welcome Center or local representative telephone number is provided when.... ) For information on locating the serial number, please refer to solve the problem quickly. they may help to "Customer Support" on the panel above the Toner Cartridge.
... instructions, check the troubleshooting tables in the space below: Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center:1-800-821-2797 Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769) Page 11-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide The Xerox Welcome Center or local representative telephone number is provided when.... ) For information on locating the serial number, please refer to solve the problem quickly. they may help to "Customer Support" on the panel above the Toner Cartridge.
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...Err. Or, when setting up to poll another fax machine, you have used an unauthorized toner cartridge. Page 11-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Line Busy The remote fax did not answer. LSU Error A problem has occurred ...Laser Scanning On the Machine" starting on page 6-19 for more than one operation. several redial attempts. Contact recipient to "Toner installed. Or, turn the ECM mode on page 10-5. Enter the correct poll code. No Developer Cartridge The toner cartridge is functioning correctly. You must use a Xerox approved cartridge...
...Err. Or, when setting up to poll another fax machine, you have used an unauthorized toner cartridge. Page 11-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Line Busy The remote fax did not answer. LSU Error A problem has occurred ...Laser Scanning On the Machine" starting on page 6-19 for more than one operation. several redial attempts. Contact recipient to "Toner installed. Or, turn the ECM mode on page 10-5. Enter the correct poll code. No Developer Cartridge The toner cartridge is functioning correctly. You must use a Xerox approved cartridge...
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... Tray Full Paper Jam 0 Paper Jam 1 Paper Jam 2 Power Failure Toner Empty Toner Low Retry Redial? The machine's memory has not been backed up. Replace with a new toner cartridge. Take out the toner cartridge and gently shake it is almost empty. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-13 the output bin. Paper has jammed...
... Tray Full Paper Jam 0 Paper Jam 1 Paper Jam 2 Power Failure Toner Empty Toner Low Retry Redial? The machine's memory has not been backed up. Replace with a new toner cartridge. Take out the toner cartridge and gently shake it is almost empty. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-13 the output bin. Paper has jammed...
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...-1284 compliant parallel port cable. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-15 Originals are installed properly. The Document Feeder is incorrect. Check the cable with a fresh supply. Check for copy paper or pieces of the toner cartridge over in the cartridge. Troubleshooting CONDITION Frequent copy paper jams Toner yield is defective. Take...
...-1284 compliant parallel port cable. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-15 Originals are installed properly. The Document Feeder is incorrect. Check the cable with a fresh supply. Check for copy paper or pieces of the toner cartridge over in the cartridge. Troubleshooting CONDITION Frequent copy paper jams Toner yield is defective. Take...
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...problem. dialog. Irregular faded patches There is dirty The transfer roller may Change the page orientation in the computer. Remove the toner cartridge and shake it gently to the Enabling High Speed Printer Communications section of the PC's user guide. Background scatter The paper...specifications of print problem. Try printing with an ECP parallel port, enable this mode of operation. Page 11-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Half of the page is blank The page layout is equipped with ...
...problem. dialog. Irregular faded patches There is dirty The transfer roller may Change the page orientation in the computer. Remove the toner cartridge and shake it gently to the Enabling High Speed Printer Communications section of the PC's user guide. Background scatter The paper...specifications of print problem. Try printing with an ECP parallel port, enable this mode of operation. Page 11-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubleshooting PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Half of the page is blank The page layout is equipped with ...
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... to it. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-17 If the problem persist, try again once connect with the server or the network fault is invalid. port number. DNS connection failure. SMTP DNS Domain Error Error in the SMTP DNS Domain. SUGGESTED SOLUTION Remove the toner cartridge and shake it...
... to it. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-17 If the problem persist, try again once connect with the server or the network fault is invalid. port number. DNS connection failure. SMTP DNS Domain Error Error in the SMTP DNS Domain. SUGGESTED SOLUTION Remove the toner cartridge and shake it...