User Guide
Page 32
.... Paper Supply Use to delete jobs. Use to view the current job status, add pages to jobs in the dial directory. (WorkCentre M20i only.) Use to "LCD Error Messages" on the display providing further information. ) For a detailed description of the error messages, refer to enter alphanumeric characters. Status Map Document Feeder Error Bypass Paper Jam Tray 1 Tray 2 The Status Map identifies which has been set up previously and stored in the machine's Dial Directory. (WorkCentre M20i only.) Use to redial the last phone number called or to add...
.... Paper Supply Use to delete jobs. Use to view the current job status, add pages to jobs in the dial directory. (WorkCentre M20i only.) Use to "LCD Error Messages" on the display providing further information. ) For a detailed description of the error messages, refer to enter alphanumeric characters. Status Map Document Feeder Error Bypass Paper Jam Tray 1 Tray 2 The Status Map identifies which has been set up previously and stored in the machine's Dial Directory. (WorkCentre M20i only.) Use to redial the last phone number called or to add...
User Guide
Page 43
... Machine Setup Use the following instructions to customize your machine to standby mode. Machine Setup [Tray 1 Size] 4 ¾ Press [Menu/Exit] to exit each menu level and return to meet your requirements. ¾ Press [Enter] to save your individual requirements. 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [Machine Setup] and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-19 Enter Machine Status Æ Machine Setup Fax Setup 3 ¾ Using the Navigation Keys select the required setup option...
... Machine Setup Use the following instructions to customize your machine to standby mode. Machine Setup [Tray 1 Size] 4 ¾ Press [Menu/Exit] to exit each menu level and return to meet your requirements. ¾ Press [Enter] to save your individual requirements. 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [Machine Setup] and press [Enter]. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-19 Enter Machine Status Æ Machine Setup Fax Setup 3 ¾ Using the Navigation Keys select the required setup option...
User Guide
Page 51
... workstation. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-27 For a parallel connection, check LPT1, LPT2 or LPT3 depending on the [Ports] tab. The window displayed is usually LPT1. For a USB connection, check the USB box. 5 ¾ Click [OK]. Follow the instructions for a Windows XP operating system. 3 ¾ Click on the configuration of driver installed. This is for "Test Print or Scan" starting on page 2-28 to the connection. Getting Started ) This window will be displayed. 4 ¾ Check the...
... workstation. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-27 For a parallel connection, check LPT1, LPT2 or LPT3 depending on the [Ports] tab. The window displayed is usually LPT1. For a USB connection, check the USB box. 5 ¾ Click [OK]. Follow the instructions for a Windows XP operating system. 3 ¾ Click on the configuration of driver installed. This is for "Test Print or Scan" starting on page 2-28 to the connection. Getting Started ) This window will be displayed. 4 ¾ Check the...
User Guide
Page 52
... installation process is now complete. Test Scan 1 ¾ Open the Twain compliant application being used to scan documents. 2 ¾ Follow the instructions provided in "Scan" starting on page 8-1 to which the document will be submitted from the Workstation. Page 2-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Test Print or Scan To ensure the Xerox WorkCentre M20 or M20i has been installed correctly a test print or scan should be sent. 3 ¾ Print the selected document on the device...
... installation process is now complete. Test Scan 1 ¾ Open the Twain compliant application being used to scan documents. 2 ¾ Follow the instructions provided in "Scan" starting on page 8-1 to which the document will be submitted from the Workstation. Page 2-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Test Print or Scan To ensure the Xerox WorkCentre M20 or M20i has been installed correctly a test print or scan should be sent. 3 ¾ Print the selected document on the device...
User Guide
Page 116
.... Page 6-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Instructions for customizing each setting. Use if attaching an answering machine to fax mode automatically. Use to set the default resolution for fax jobs. OPTION Lighten/Darken Resolution Receive Mode Fax Duplex SETTINGS 5 Contrast Settings Standard Fine Super Fine Tel Fax Ans/Fax Off Long Edge Short Edge DESCRIPTION Use to fax receive mode. The machine answers the incoming call is received pick up the external phone handset or press [Manual Dial]. Use to set fax jobs to print 2 sided...
.... Page 6-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Instructions for customizing each setting. Use if attaching an answering machine to fax mode automatically. Use to set the default resolution for fax jobs. OPTION Lighten/Darken Resolution Receive Mode Fax Duplex SETTINGS 5 Contrast Settings Standard Fine Super Fine Tel Fax Ans/Fax Off Long Edge Short Edge DESCRIPTION Use to fax receive mode. The machine answers the incoming call is received pick up the external phone handset or press [Manual Dial]. Use to set fax jobs to print 2 sided...
User Guide
Page 119
... default option for all transmissions. Use to switch on two pages. Use to set the ringer volume. Selects the default paper tray for over-sized fax jobs. Use to enable a report listing details about the previous 50 communication operations. Use to set the number of rings before answering. Over-sized jobs are printed on ECM for receiving secure faxes. Use to set the number of redial attempts. Fax Auto Reduction Prefix Dial Auto Report ECM Mode Redials Ring to Answer Redial Term Ringer Junk Fax Setup Secure Receive Fax Auto Tray...
... default option for all transmissions. Use to switch on two pages. Use to set the ringer volume. Selects the default paper tray for over-sized fax jobs. Use to enable a report listing details about the previous 50 communication operations. Use to set the number of rings before answering. Over-sized jobs are printed on ECM for receiving secure faxes. Use to set the number of redial attempts. Fax Auto Reduction Prefix Dial Auto Report ECM Mode Redials Ring to Answer Redial Term Ringer Junk Fax Setup Secure Receive Fax Auto Tray...
User Guide
Page 127
Source Use to select the required paper source for a cover page. Banner Page Use to enter a customized paper size. Print Quantity Use to select the required paper source for the job. Cover Page Use to select the number of paper required from the drop down menu. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-7 Print Paper Tab Custom Use to select whether a banner page is required. Size Use to select the type of paper required. Type Use to select the size of prints required.
Source Use to select the required paper source for a cover page. Banner Page Use to enter a customized paper size. Print Quantity Use to select the required paper source for the job. Cover Page Use to select the number of paper required from the drop down menu. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-7 Print Paper Tab Custom Use to select whether a banner page is required. Size Use to select the type of paper required. Type Use to select the size of prints required.
User Guide
Page 142
Enter Machine Status Æ Machine Setup Fax Setup 3 ¾ Using the Navigation Keys select the required setup option and press [Enter]. ¾ Using the "Machine Setup Options" starting on page 9-3 customize the settings to meet your selections. Machine Setup [Tray 1 Size] 4 ¾ Press [Menu/Exit] to exit each menu level and return to standby mode. Page 9-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Machine Setup Use the following instructions to customize your machine to meet your requirements. ¾ Press [Enter] to...
Enter Machine Status Æ Machine Setup Fax Setup 3 ¾ Using the Navigation Keys select the required setup option and press [Enter]. ¾ Using the "Machine Setup Options" starting on page 9-3 customize the settings to meet your selections. Machine Setup [Tray 1 Size] 4 ¾ Press [Menu/Exit] to exit each menu level and return to standby mode. Page 9-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Machine Setup Use the following instructions to customize your machine to meet your requirements. ¾ Press [Enter] to...
User Guide
Page 146
... Data Scheduled Jobs Fax TX Confirm E-mail TX Report Help List Junk Fax List Billing Counters Connect Page User Auth List Print All Reports DESCRIPTION This list contains all the available reports. This list identifies the documents currently stored for Delay Send, Priority Send, Group Dial and TX Poll operations. This report shows the status of the user-selectable options. Machine Administration Reports Various Reports are changed, print this option to print all the numbers currently stored in confirming and monitoring machine activity. This list shows the starting time...
... Data Scheduled Jobs Fax TX Confirm E-mail TX Report Help List Junk Fax List Billing Counters Connect Page User Auth List Print All Reports DESCRIPTION This list contains all the available reports. This list identifies the documents currently stored for Delay Send, Priority Send, Group Dial and TX Poll operations. This report shows the status of the user-selectable options. Machine Administration Reports Various Reports are changed, print this option to print all the numbers currently stored in confirming and monitoring machine activity. This list shows the starting time...
User Guide
Page 194
... Either delete unnecessary documents, retransmit after machine is not that you have the fax machine ready to respond to "Powering the LSU (Laser Scanning On the Machine" starting on page 6-19 for service. Page 11-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Memory Full The memory is not Install the toner cartridge. Poll Code Err. Or, turn the ECM mode on page 10-5. poll. Troubleshooting DISPLAY MEANING SOLUTION Non-Xerox Toner Cart You have used an incorrect poll code. Line Busy...
... Either delete unnecessary documents, retransmit after machine is not that you have the fax machine ready to respond to "Powering the LSU (Laser Scanning On the Machine" starting on page 6-19 for service. Page 11-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Memory Full The memory is not Install the toner cartridge. Poll Code Err. Or, turn the ECM mode on page 10-5. poll. Troubleshooting DISPLAY MEANING SOLUTION Non-Xerox Toner Cart You have used an incorrect poll code. Line Busy...
User Guide
Page 196
... recommended solutions. If the problem persists, please call for extended periods of the Document Feeder. Copy image is light, use the Lighten/Darken key to "Maintenance Tools" on the original, clean the Document Glass and underside of time. Copying Problems CONDITION SUGGESTED SOLUTION The LCD does not turn on page 10-2. Page 11-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide If the problem still persists, clean the Drum Cartridge. Refer to darken the...
... recommended solutions. If the problem persists, please call for extended periods of the Document Feeder. Copy image is light, use the Lighten/Darken key to "Maintenance Tools" on the original, clean the Document Glass and underside of time. Copying Problems CONDITION SUGGESTED SOLUTION The LCD does not turn on page 10-2. Page 11-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide If the problem still persists, clean the Drum Cartridge. Refer to darken the...
User Guide
Page 197
... compliant parallel port cable. Check the cable with a fresh supply. The port setting is not connected properly. Originals contain pictures, solids, or heavy lines. Check that work. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message appears in the LCD Fewer copies from the Toner Cartridge than expected Printing Problems SUGGESTED SOLUTION Fan the stack of paper, then turn it over a waste receptacle. Check the printer settings in the Windows Control Panel to ensure...
... compliant parallel port cable. Check the cable with a fresh supply. The port setting is not connected properly. Originals contain pictures, solids, or heavy lines. Check that work. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message appears in the LCD Fewer copies from the Toner Cartridge than expected Printing Problems SUGGESTED SOLUTION Fan the stack of paper, then turn it over a waste receptacle. Check the printer settings in the Windows Control Panel to ensure...
User Guide
Page 212
... 5-5 E-mail, Sender's Name 5-4 E-mail, sending an e-mail 5-2 E-mail, Start 5-6 Energy Star 1-18 Enter the Fax Number 6-4 Enter the quantity 3-5, 3-16 Error Messages 11-11 Expected Toner Cartridge Life 10-5 External Connections 2-12 F Fault Clearance 11-3 Fax 6-9 2 Sided 6-8 Lighten/Darken 6-8 Original Type 6-9 start 6-5 Fax Features 6-8 Fax Number 6-4 Fax Setup Options 6-19 Fax Specification 12-4 Faxing Problems Solution Chart 11-19 Faxing Procedure 6-2 Features Fax 6-8 File Type 5-6 Firmware Update Tab 9-12 Page Index - 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
... 5-5 E-mail, Sender's Name 5-4 E-mail, sending an e-mail 5-2 E-mail, Start 5-6 Energy Star 1-18 Enter the Fax Number 6-4 Enter the quantity 3-5, 3-16 Error Messages 11-11 Expected Toner Cartridge Life 10-5 External Connections 2-12 F Fault Clearance 11-3 Fax 6-9 2 Sided 6-8 Lighten/Darken 6-8 Original Type 6-9 start 6-5 Fax Features 6-8 Fax Number 6-4 Fax Setup Options 6-19 Fax Specification 12-4 Faxing Problems Solution Chart 11-19 Faxing Procedure 6-2 Features Fax 6-8 File Type 5-6 Firmware Update Tab 9-12 Page Index - 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
User Guide
Page 213
...Notify Toner Low 9-27 Making Connections 2-12 Managing Departments 9-18 Manual Dialing 6-7 J Job Status 6-5 K Manual Group Dialing 6-7 Margin Shift copy 3-11 Media Specifications 4-9, 12-7 Memory Fax 6-11 Keypad Dialing 6-6 Meter Readings 9-12 L Models and Options 2-4 Multiple recipients 5-5 Laser Safety 1-10 N LCD Error Messages 11-11 Lighten/Darken N Up copy 3-6 copy 3-13 fax 6-8 Loading documents 3-3, 3-4, 5-2, 6-2, 6-3, 8-3, 8-O 4 Loading Paper 2-15, 4-2 Bypass Tray 4-5 Paper Tray 4-2 Preparation 4-2 Stock Types 4-9 Local Connection Driver Installation 2-24 Test Print...
...Notify Toner Low 9-27 Making Connections 2-12 Managing Departments 9-18 Manual Dialing 6-7 J Job Status 6-5 K Manual Group Dialing 6-7 Margin Shift copy 3-11 Media Specifications 4-9, 12-7 Memory Fax 6-11 Keypad Dialing 6-6 Meter Readings 9-12 L Models and Options 2-4 Multiple recipients 5-5 Laser Safety 1-10 N LCD Error Messages 11-11 Lighten/Darken N Up copy 3-6 copy 3-13 fax 6-8 Loading documents 3-3, 3-4, 5-2, 6-2, 6-3, 8-3, 8-O 4 Loading Paper 2-15, 4-2 Bypass Tray 4-5 Paper Tray 4-2 Preparation 4-2 Stock Types 4-9 Local Connection Driver Installation 2-24 Test Print...
User Guide
Page 214
...25 Serial number 1-5 Setting the Product to Send Toner Low Information 10-7 Setting up the Machine 2-19, 2-20, 9-3 ControlCentre 9-8 Installing ControlCentre 5.0 9-8 Settings Tab 9-10 Setups Overview 9-2 Software Installation 2-23 Solutions, Copier Problems 11-14 Solutions, Faxing Problems 11-19 Solutions, Printing Problems 11-15 Solving Problems 11-14 Specifications Fax 12-4 General 12-6 Paper 12-7 Page Index - 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Index Paper Supply Auto Tray Switching 2-8, 3-2, 3-9, 4-5 Bypass Tray 4-5 copy 3-9 Loading Paper 4-2 Paper Tray...
...25 Serial number 1-5 Setting the Product to Send Toner Low Information 10-7 Setting up the Machine 2-19, 2-20, 9-3 ControlCentre 9-8 Installing ControlCentre 5.0 9-8 Settings Tab 9-10 Setups Overview 9-2 Software Installation 2-23 Solutions, Copier Problems 11-14 Solutions, Faxing Problems 11-19 Solutions, Printing Problems 11-15 Solving Problems 11-14 Specifications Fax 12-4 General 12-6 Paper 12-7 Page Index - 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Index Paper Supply Auto Tray Switching 2-8, 3-2, 3-9, 4-5 Bypass Tray 4-5 copy 3-9 Loading Paper 4-2 Paper Tray...
System Administration Guide
Page 7
...-11 Set Factory Defaults 11-12 Clear Memory 11-13 Maintenance Tools 11-14 Check the Serial Number 11-15 Notify Toner Low 11-16 New Drum 11-17 Clean Drum 11-18 Billing Counters 11-19 Maintenance using Internet Services 11-20 Enabling Internet Services 11-20 Checking Printer Status 11-21 Printing Reports 11-22 Defining the Printer 11-23 Checking Configurations 11-24 Setting Alert Notifications 11-25 Checking Billing and Counters 11-26 Making General Maintenance Settings 11-27 Upgrading Firmware 11-28 Installing...
...-11 Set Factory Defaults 11-12 Clear Memory 11-13 Maintenance Tools 11-14 Check the Serial Number 11-15 Notify Toner Low 11-16 New Drum 11-17 Clean Drum 11-18 Billing Counters 11-19 Maintenance using Internet Services 11-20 Enabling Internet Services 11-20 Checking Printer Status 11-21 Printing Reports 11-22 Defining the Printer 11-23 Checking Configurations 11-24 Setting Alert Notifications 11-25 Checking Billing and Counters 11-26 Making General Maintenance Settings 11-27 Upgrading Firmware 11-28 Installing...
System Administration Guide
Page 47
... Administration Guide Page 3-7 NetWare CentreWare DP Setup Ensure that the Xerox CentreWare DP is installed on the WorkCentre M20i so the setup selections will take effect. 4 ¾ Install the print driver for installation instructions. For more detailed instructions on setting up a network, access the electronic, context-sensitive Help from all Network Services and Admin Services screens and dialogue boxes. 1 ¾ Locate and launch Xerox CentreWare DP. 2 ¾ Follow the instructions in Netware section of the Xerox CentreWare DP User Guide...
... Administration Guide Page 3-7 NetWare CentreWare DP Setup Ensure that the Xerox CentreWare DP is installed on the WorkCentre M20i so the setup selections will take effect. 4 ¾ Install the print driver for installation instructions. For more detailed instructions on setting up a network, access the electronic, context-sensitive Help from all Network Services and Admin Services screens and dialogue boxes. 1 ¾ Locate and launch Xerox CentreWare DP. 2 ¾ Follow the instructions in Netware section of the Xerox CentreWare DP User Guide...
System Administration Guide
Page 190
... the [Print] button in the Print-Ready File area. Page 11-22 Xerox WorkCentre M20i System Administration Guide Administration Tools Printing Reports Use these steps: 1 ¾ Enable CentreWare Internet Services (see "Enabling Internet Services" on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Print] tab. 3 ¾ Click the appropriate [Print] button to print: System Data List Network Configuration Sheet PCL Font List PS Font List Fax Phone Book Email Address Book 4 ¾ To print a test print file, enter the file name...
... the [Print] button in the Print-Ready File area. Page 11-22 Xerox WorkCentre M20i System Administration Guide Administration Tools Printing Reports Use these steps: 1 ¾ Enable CentreWare Internet Services (see "Enabling Internet Services" on page 11-20). 2 ¾ At the CentreWare Internet Services Home Page for the WorkCentre M20i, select the [Print] tab. 3 ¾ Click the appropriate [Print] button to print: System Data List Network Configuration Sheet PCL Font List PS Font List Fax Phone Book Email Address Book 4 ¾ To print a test print file, enter the file name...
System Administration Guide
Page 208
... not operating correctly. 2 ¾ Check that the software application being printed. 9 ¾ If a specific workstation is not printing then reload the device printer drivers on . 3 ¾ Check that the network cable is connected to the WorkCentre M20i. 4 ¾ Check that the network cable is connected to resolve a network problem if the local copier and fax functions are any local copier or fax problems first. Page 12-2 Xerox WorkCentre M20i System Administration Guide The following procedure to Email. This error information can be encountered when using scan to...
... not operating correctly. 2 ¾ Check that the software application being printed. 9 ¾ If a specific workstation is not printing then reload the device printer drivers on . 3 ¾ Check that the network cable is connected to the WorkCentre M20i. 4 ¾ Check that the network cable is connected to resolve a network problem if the local copier and fax functions are any local copier or fax problems first. Page 12-2 Xerox WorkCentre M20i System Administration Guide The following procedure to Email. This error information can be encountered when using scan to...
System Administration Guide
Page 216
... Checking 11-26 Managing Departments 11-5 Checking Configurations 11-24 Printing Department Data 11-4 Configuring the Network 7-6 Downloading PCL Fonts and Macros using Internet Services 10-8 Testing 10-11 Fax Forwarding 10-3 Local Address Book 9-25 LPR/LPD Configuration 7-20 NetWare Configuration 7-11 Network Communication Setup 7-4 Network Installation 7-1 Obtaining Assistance 11-32 PCL Flash Font Installation 11-29 PCL Flash Macro Installation 11-30 Printer Definition 11-23 Printer Status 11-21 Index-ii Xerox WorkCentre M20i System Administration Guide...
... Checking 11-26 Managing Departments 11-5 Checking Configurations 11-24 Printing Department Data 11-4 Configuring the Network 7-6 Downloading PCL Fonts and Macros using Internet Services 10-8 Testing 10-11 Fax Forwarding 10-3 Local Address Book 9-25 LPR/LPD Configuration 7-20 NetWare Configuration 7-11 Network Communication Setup 7-4 Network Installation 7-1 Obtaining Assistance 11-32 PCL Flash Font Installation 11-29 PCL Flash Macro Installation 11-30 Printer Definition 11-23 Printer Status 11-21 Index-ii Xerox WorkCentre M20i System Administration Guide...
