Xerox M20I Support Question
Xerox M20I Support Question
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Question posted by Kathyleone on January 20th, 2016
Xerox Copier M20i, We Put New Toner In And It Still Says 'toner Empty'
We have replaced both the toner and the drum and we still get the message "toner empty" and it won't let us make copies. The toner is not empty, it's a brand new toner. Please advise.
Current Answers
Answer #1: Posted by TommyKervz on January 20th, 2016 10:04 AM
TommyKervz
Member since:
January 10th, 2013 Points: 17,776,813
Member since:
January 10th, 2013 Points: 17,776,813
Verify that you didn't replace incorrect consumable by mistake
Verify you are using a NEW Xerox toner cartridge
When replacing the toner cartridge, you MUST install a brand new, unused genuine Xerox toner cartridge in order to reset the toner status. Swapping toner cartridges from one machine to another or installing a partially used toner cartridge may cause this issue. Xerox machines control their image quality for the most suitable print quality by monitoring toner consumption. If you install a partially used toner cartridge, your Xerox machine is unable to recognise toner consumption correctly which will cause this issue. Therefore, when you replace the toner cartridge, use a brand new toner cartridge, not a partially used toner cartridge from another machine.
Related Xerox M20I Manual Pages
User Guide - Page 167
... Toner Low [On]
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i ...User Guide
Page 9-27 This feature will be activated only when the phone number of the service company or the dealer is set to On, when the toner cartridge needs to be replaced, the machine automatically sends a fax to the service company or the dealer to notify them that the machine requires a new toner...
User Guide - Page 178
....
Page 10-6
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance
2
¾ Open the front cover.
3
¾ Turn the cartridge locking lever upwards to distribute the toner evenly inside the cartridge.
¾ Reinstall the toner cartridge, then lock the lever.
¾ Close the front cover and the side cover.
¾ The display shows [New Toner?], select...
User Guide - Page 179
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 10-7 This feature will be replaced, the machine automatically sends a fax to the service company or the dealer to notify them that the machine requires a new toner cartridge.
Maintenance
5 Replacing the Toner Cartridge: ¾ Shake the new toner cartridge horizontally four or five times. ¾ Slide the new ...
User Guide - Page 180
... before opening the front cover.
2
¾ Open the front cover. Page 10-8
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance
Drum Cartridge
The Drum Cartridge requires replacement when the drum life warning is near the end of life.
Replace the drum cartridge when copy/print quality becomes degraded.
1
¾ Pull the release latch to "Maintenance Tools" on...
User Guide - Page 181
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 10-9 Maintenance
3
z The toner cartridge must be removed to replace the drum cartridge.
¾ Turn the cartridge locking lever upwards to release the toner cartridge.
4
¾ Pull out the used drum cartridge.
5
¾ Unpack the new drum cartridge and slide it in place, making sure
not to touch the surface of the...
User Guide - Page 193
... the
Error, Heating Error and fuser unit. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 11-11 Err
The machine has a problem in the following table. Refer to "Drum Cartridge" on the edge of the page. Door Open
The side cover is in stock. Ensure a replacement cartridge is not securely latched.
Incompatible
Remote...
User Guide - Page 195
... 0 Paper Jam 1 Paper Jam 2 Power Failure Toner Empty
Toner Low
Retry Redial? Paper is a large job. page 11-6. Replace with a new toner cartridge.
By doing this printing operations can also be... on page 10-5.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 11-13
The machine stops. The toner cartridge has run out. Take out the toner cartridge and gently shake...
User Guide - Page 197
... paper is the proper paper weight 80 g/m2 (20 lb) bond paper is recommended.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 11-15 The parallel port cable Use an IEEE-1284 compliant parallel port cable.
be correct. Toner may not Reinstall the software. Originals contain pictures, solids, or heavy lines. The...
User Guide - Page 212
...Copy Feature selection 3-4 Copy Features 3-6
Copy Mode 3-2, 3-14 Copy quantity 3-5, 3-16
Copying Procedure 3-2 Counters Information 9-12 Covers
copy 3-12 Create Booklet
copy 3-13 Creating Departments 9-15 Customer Replaceable Units 10-5
Drum Cartridge 10-8 Toner... 3-5, 3-16
Error Messages 11-11 Expected Toner Cartridge Life 10-5 ...Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
User Guide - Page 214
... Information 1-9 Related Information Sources 1-4 Replacing the Drum Cartridge 10-8
Replacing the Toner Cartridge 10-5, 10-7 Resolution 5-8, 6-9
E-mail 5-8 Fax 6-9 Resume Current Job 3-16 Running ControlCentre 9-8
S
Safety 1-6 Safety Standards 1-8 Scan 8-3 Scanner and Copier Specification 12-5 Scanning Procedure 8-3 Selecting Copy Features 3-4
Selecting Copy Mode 3-2, 3-14
Selecting Interrupt...
WorkCentre M20/M20i Firmware Installation Instructions - Page 2
... the file
WCM20I_Vxxx_smd.hd 6. Click OK. 7. Do not proceed until M20
reboots 9. All Rights Reserved. message on
the User Interface. 8. Xerox ®, the sphere of connectivity design, and WorkCentre® are : User Name: admin Password: 1111
3. The WorkCentre M20/M20i will reboot. 12. Repeat above steps, but choose file WCM20I_Vxxx_psiii.hd in the United States...
System Administration Guide - Page 7
...11-12
Clear Memory 11-13
Maintenance Tools 11-14 Check the Serial Number 11-15 Notify Toner Low 11-16 New Drum 11-17 Clean Drum 11-18 Billing Counters 11-19
Maintenance using Internet Services 11-20 Enabling Internet Services 11-20... 12-1
Introduction 12-1
Problem Solving Procedure 12-2 Scan to Email 12-3
13 Glossary 13-1
Xerox WorkCentre M20i System Administration Guide
Page v
System Administration Guide - Page 28
Customer
Test the WorkCentre M20i to do so.
Page 2-2
Xerox WorkCentre M20i System Administration Guide Customer
A suitable network cable.
CAUTION: Do not connect the network cable to the WorkCentre M20i until instructed to ensure it is required, these procedures are going to configure TCP/IP manually, you are not designed to the Problem Solving chapter ...
System Administration Guide - Page 42
...client, server and operating system software version 4.x, 5.x Customer and 6.x.
Page 3-2
Xerox WorkCentre M20i System Administration Guide
Customer
Test the WorkCentre M20i to ensure it is required, these procedures are encountered during the WorkCentre M20i installation, refer to install a NetWare network.
Xerox
If problems are not designed to the Problem Solving chapter for...
System Administration Guide - Page 56
... drivers are encountered during the WorkCentre M20i installation, refer to the Problem Solving chapter for Networked Printers
Information Checklist
Before starting the Driver installation procedures, please ensure the following items are available or have been performed:
Item The printer has been installed on CD. Page 4-2
Xerox WorkCentre M20i System Administration Guide
Print Driver...
System Administration Guide - Page 70
... to the Problem Solving chapter for assistance. WorkCentre M20i Macintosh print and fax driver or PPD.
Xerox
If problems are encountered during the WorkCentre M20i installation, refer to install an AppleTalk network. These procedures are required. Customer
Macintosh System version 8.x. / 9.x/OSX
Customer
Test the WorkCentre M20i Copier/Fax to ensure it is installed fully and...
System Administration Guide - Page 80
Page 6-2
Xerox WorkCentre M20i System Administration Guide Xerox
If problems are encountered during the WorkCentre M20i installation, refer to install a network. Customer
Test the WorkCentre M20i to ensure it is required, these procedures are not designed to the Problem Solving chapter for assistance. WorkCentre M20i print and fax drivers.
Advanced TCP/IP Setup
Information ...
System Administration Guide - Page 90
... Address: • Subnet Mask:
Refer to ensure it is required. Page 7-2
Xerox WorkCentre M20i System Administration Guide
Customer
Obtain and record the following items are encountered during the WorkCentre M20i installation, refer to install the TCP/IP stack itself.
Xerox CentreWare Internet Services. Network Installation Using Internet Services
Information Checklist
Before...
System Administration Guide - Page 182
... of maintenance tools are : ¾ Serial Number - prints a special drum cleaning - Page 11-14
Xerox WorkCentre M20i System Administration Guide page 11-16.
used to reset the drum usage after replacement - page 11-17. ¾ Clean Drum - sends an email to you when the toner is entered using Xerox CentreWare. The Email
address is low - page 11-18. ¾...
System Administration Guide - Page 184
...
or
until On is displayed and press
[Enter].
System Admin Tools [Passcode Protect]
3
¾ Press
or
until Notify
Toner Low is
displayed and press [Enter].
¾ When prompted, enter:
Your Customer Number
Your Customer Name
The Supplier's Fax Number
The Suppliers Name
Notify Toner Low [On]
Page 11-16
Xerox WorkCentre M20i System Administration Guide
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