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... 2-1 Unpacking 2-2 Machine Overview 2-4 Installing Drum and Toner Cartridges 2-10 Making Connections 2-12 Powering On the Machine 2-14 Loading Paper 2-15 Help List...2-18 Machine Setup 2-19 Installing Software 2-23 3 Copy 3-1 Copying Procedure 3-2 Basic Copy Features 3-6 Special Copy Features 3-10 Using Interrupt 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i Table of...
... 2-1 Unpacking 2-2 Machine Overview 2-4 Installing Drum and Toner Cartridges 2-10 Making Connections 2-12 Powering On the Machine 2-14 Loading Paper 2-15 Help List...2-18 Machine Setup 2-19 Installing Software 2-23 3 Copy 3-1 Copying Procedure 3-2 Basic Copy Features 3-6 Special Copy Features 3-10 Using Interrupt 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i Table of...
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Using the instructions provided in this chapter, unpack and setup your machine ready for use your machine, there are a number of tasks to perform. 2 Getting Started Before you start to use . ¾ Unpacking 2-2 ¾ Machine Overview 2-4 ¾ Installing Drum and Toner Cartridges 2-10 ¾ Making Connections 2-12 ¾ Powering On the Machine 2-14 ¾ Loading Paper 2-15 ¾ Help List 2-18 ¾ Machine Setup 2-19 ¾ Machine Setup 2-23 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1
Using the instructions provided in this chapter, unpack and setup your machine ready for use your machine, there are a number of tasks to perform. 2 Getting Started Before you start to use . ¾ Unpacking 2-2 ¾ Machine Overview 2-4 ¾ Installing Drum and Toner Cartridges 2-10 ¾ Making Connections 2-12 ¾ Powering On the Machine 2-14 ¾ Loading Paper 2-15 ¾ Help List 2-18 ¾ Machine Setup 2-19 ¾ Machine Setup 2-23 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1
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Getting Started 4 z The appearance of the power cord and the telephone line cord may vary according to Country. ¾ Ensure the following components are available: AC Power Cord User Documentation Starter Toner Cartridge WorkCentre M20 and M20i only: Drum Cartridge Telephone Line Cord USB Cable Software Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-3
Getting Started 4 z The appearance of the power cord and the telephone line cord may vary according to Country. ¾ Ensure the following components are available: AC Power Cord User Documentation Starter Toner Cartridge WorkCentre M20 and M20i only: Drum Cartridge Telephone Line Cord USB Cable Software Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-3
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CAUTION: Ensure the side cover is always open the side cover. Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Installing Drum and Toner Cartridges 1 ¾ Pull the release latch to open before opening the front cover. 2 ¾ Open the front cover. 3 ¾ If the cartridge locking lever is in the lower position, turn the lever upward until it locks into place.
CAUTION: Ensure the side cover is always open the side cover. Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Installing Drum and Toner Cartridges 1 ¾ Pull the release latch to open before opening the front cover. 2 ¾ Open the front cover. 3 ¾ If the cartridge locking lever is in the lower position, turn the lever upward until it locks into place.
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CAUTION: Do not expose the green drum to Standby mode. Damage or poor image quality may result. 5 z Xerox has included a Starter Toner Cartridge. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-11 Getting Started Shaking the cartridge will yield approximately two times the number of ... cartridge to loosen the toner. The product returns to light for an extended period. Never expose the drum to direct sunlight or touch the drum surface. 4 ¾ Remove the drum cartridge from its bag and slide it into the machine firmly until it locks into place. 7 ...
CAUTION: Do not expose the green drum to Standby mode. Damage or poor image quality may result. 5 z Xerox has included a Starter Toner Cartridge. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-11 Getting Started Shaking the cartridge will yield approximately two times the number of ... cartridge to loosen the toner. The product returns to light for an extended period. Never expose the drum to direct sunlight or touch the drum surface. 4 ¾ Remove the drum cartridge from its bag and slide it into the machine firmly until it locks into place. 7 ...
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..., refer to the System Administration Guide for more information. Notify Toner Low - System Admin Tools [Passcode Protect] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-25 Clean Drum - Check the Serial Number 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If...
..., refer to the System Administration Guide for more information. Notify Toner Low - System Admin Tools [Passcode Protect] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-25 Clean Drum - Check the Serial Number 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If...
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... function is used to reset the drum counter after the drum has been replaced. 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System ... passcode protected, type in the password and press [Enter]. 3 ¾ Select [New Drum] and press [Enter]. ¾ To set the drum counter to exit the selection. System Admin Tools [Passcode Protect] New Drum [On] Page 9-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Otherwise, select [Off] and press [Enter] to zero, select [On] and...
... function is used to reset the drum counter after the drum has been replaced. 1 ¾ Press the [Machine Status] key. 2 ¾ Using the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System ... passcode protected, type in the password and press [Enter]. 3 ¾ Select [New Drum] and press [Enter]. ¾ To set the drum counter to exit the selection. System Admin Tools [Passcode Protect] New Drum [On] Page 9-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Otherwise, select [Off] and press [Enter] to zero, select [On] and...
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... and press [Enter]. 3 ¾ Select [Clean Drum] and press [Enter]. The Xerox WorkCentre M20 or M20i will print a special cleaning page. Machine Administration Clean Drum If streaks or spots appear on the prints, the drum cartridge may require cleaning. System Admin Tools [Passcode Protect] System Admin Tools [Clean Drum] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-29
... and press [Enter]. 3 ¾ Select [Clean Drum] and press [Enter]. The Xerox WorkCentre M20 or M20i will print a special cleaning page. Machine Administration Clean Drum If streaks or spots appear on the prints, the drum cartridge may require cleaning. System Admin Tools [Passcode Protect] System Admin Tools [Clean Drum] Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-29
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...the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have already been passcode protected, type in the WorkCentre M20i. Drum Impressions - Replaced Toner - the number of prints produced by the toner. - the number of originals scanned from the Document Feeder. - Machine Administration Billing... Select the required Counter and press [Enter]. Total Impressions - Platen Scan Page - System Admin Tools [Passcode Protect] System Admin Tools [Billing] Page 9-30 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
...the Navigation Keys select [System Admin Tools] and press [Enter]. ¾ If the System Admin Tools have already been passcode protected, type in the WorkCentre M20i. Drum Impressions - Replaced Toner - the number of prints produced by the toner. - the number of originals scanned from the Document Feeder. - Machine Administration Billing... Select the required Counter and press [Enter]. Total Impressions - Platen Scan Page - System Admin Tools [Passcode Protect] System Admin Tools [Billing] Page 9-30 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
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Use the space below : CUSTOMER REPLACEABLE UNIT Toner Cartridge Drum Cartridge PART NUMBER Europe USA and Canada 106R01048 106R01047 113R00671 To obtain supplies, contact your local Xerox representative, giving the company name, the product number and the machine serial number. The ...numbers are available as customer replaceable units. Maintenance Ordering Supplies The Toner Cartridge and the Drum Cartridge are listed below to keep a record of the telephone number. Supplies Telephone Number: Page 10-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Use the space below : CUSTOMER REPLACEABLE UNIT Toner Cartridge Drum Cartridge PART NUMBER Europe USA and Canada 106R01048 106R01047 113R00671 To obtain supplies, contact your local Xerox representative, giving the company name, the product number and the machine serial number. The ...numbers are available as customer replaceable units. Maintenance Ordering Supplies The Toner Cartridge and the Drum Cartridge are listed below to keep a record of the telephone number. Supplies Telephone Number: Page 10-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
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... to "Maintenance Tools" on page 9-25. The machine displays 'Drum Warning' when the drum is approximately 20,000 copies/prints. Page 10-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Replacing the Drum Cartridge The useful life of the drum cartridge is near the end of a drum. Approximately 1,000 more copies/prints can be made, but a replacement...
... to "Maintenance Tools" on page 9-25. The machine displays 'Drum Warning' when the drum is approximately 20,000 copies/prints. Page 10-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Replacing the Drum Cartridge The useful life of the drum cartridge is near the end of a drum. Approximately 1,000 more copies/prints can be made, but a replacement...
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Maintenance 3 z The toner cartridge must be removed to replace the drum cartridge. ¾ Turn the cartridge locking lever upwards to release the toner cartridge. 4 ¾ Pull out the used drum cartridge. 5 ¾ Unpack the new drum cartridge and slide it in place, making sure not to touch the surface of the drum. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-9
Maintenance 3 z The toner cartridge must be removed to replace the drum cartridge. ¾ Turn the cartridge locking lever upwards to release the toner cartridge. 4 ¾ Pull out the used drum cartridge. 5 ¾ Unpack the new drum cartridge and slide it in place, making sure not to touch the surface of the drum. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 10-9
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Maintenance 6 ¾ Reinstall the toner cartridge, then lock the lever. ¾ Close the front cover and the side cover. ¾ The display shows [New Drum Unit?]. To reset the counter manually refer to Standby mode. ) If the counter is not reset, 'Drum Warning' may appear before the new drum reaches its maximum life. Select [Yes] and press [Enter]. The machine returns to the "Maintenance Tools" on page 9-25. Page 10-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Maintenance 6 ¾ Reinstall the toner cartridge, then lock the lever. ¾ Close the front cover and the side cover. ¾ The display shows [New Drum Unit?]. To reset the counter manually refer to Standby mode. ) If the counter is not reset, 'Drum Warning' may appear before the new drum reaches its maximum life. Select [Yes] and press [Enter]. The machine returns to the "Maintenance Tools" on page 9-25. Page 10-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
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... performed, a message indicating the nature of life. tray. Try resending the fax. Replace the Drum cartridge when copy/print quality is empty Replace the drum cartridge. Refer to "Drum Cartridge" on page 11-3 Feeder. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-11 Err The machine has a problem in the following table. Document...
... performed, a message indicating the nature of life. tray. Try resending the fax. Replace the Drum cartridge when copy/print quality is empty Replace the drum cartridge. Refer to "Drum Cartridge" on page 11-3 Feeder. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-11 Err The machine has a problem in the following table. Document...
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.... If no defects are on copies adjust the image. If the problem still persists, clean the Drum Cartridge. Blank copies Ensure that may occur and the recommended solutions. Page 11-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Follow the suggested solutions until the problem is positioned correctly on the Document Glass...
.... If no defects are on copies adjust the image. If the problem still persists, clean the Drum Cartridge. Blank copies Ensure that may occur and the recommended solutions. Page 11-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Follow the suggested solutions until the problem is positioned correctly on the Document Glass...
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.... Check the printer settings in the Windows Control Panel to ensure that the print job is being made. be correct. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-15 Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message appears...paper in the tray. Toner may not Reinstall the software. Take care not to the correct port. (For Example: LPT1.) The toner and drum cartridges are forms, newsletters, books etc. Check for copy paper or pieces of the toner cartridge over in paper tray with a computer and...
.... Check the printer settings in the Windows Control Panel to ensure that the print job is being made. be correct. Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-15 Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message appears...paper in the tray. Toner may not Reinstall the software. Take care not to the correct port. (For Example: LPT1.) The toner and drum cartridges are forms, newsletters, books etc. Check for copy paper or pieces of the toner cartridge over in paper tray with a computer and...
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Troubleshooting PROBLEM SUGGESTED SOLUTION The received original is printed dark and is illegible or black stripes are made on the machine, clean the drum. Paper is a clean copy. Refer to a fault or operator error at the remote Fax. Check with the party sending the original ... there enough toner. If the same problem occurs even when copies are printed on page 925 for instructions. Page 11-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Check with the party sending the fax that the problem is not due to "Maintenance Tools" on the original Check...
Troubleshooting PROBLEM SUGGESTED SOLUTION The received original is printed dark and is illegible or black stripes are made on the machine, clean the drum. Paper is a clean copy. Refer to a fault or operator error at the remote Fax. Check with the party sending the original ... there enough toner. If the same problem occurs even when copies are printed on page 925 for instructions. Page 11-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Check with the party sending the fax that the problem is not due to "Maintenance Tools" on the original Check...
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Specifications General Specifications ITEM Input paper tray capacity Output tray capacity Toner cartridge life Drum life Operating Environment Paper size and weight Original document width and weight Document Feeder capacity Power rating Power consumption Weight Dimensions (... W in Standby mode 430 W / 420 W during operation 32 kg (Drum and Toner Cartridges included) 540 x 441 x 488 mm (21 x 17 x 19 inches) without Tray 2 540 x 441 x 619 mm (21 x 17 x 24.4 inches) with Tray 2 C20 = 32MB, M20 = 32MB, M20i = 80MB Page 12-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Specifications General Specifications ITEM Input paper tray capacity Output tray capacity Toner cartridge life Drum life Operating Environment Paper size and weight Original document width and weight Document Feeder capacity Power rating Power consumption Weight Dimensions (... W in Standby mode 430 W / 420 W during operation 32 kg (Drum and Toner Cartridges included) 540 x 441 x 488 mm (21 x 17 x 19 inches) without Tray 2 540 x 441 x 619 mm (21 x 17 x 24.4 inches) with Tray 2 C20 = 32MB, M20 = 32MB, M20i = 80MB Page 12-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
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...Solving Problems 11-14 Batch TX 6-13 Billing Counters 9-30 Book Copy copy 3-12 Bypass Tray 4-5 C Calling for Service 1-5 Changing the Master Code 9-20 Clean Drum 9-29 Cleaning Control Panel and LCD Display 10-3 Outside Areas 10-3 Clear Memory 9-24 Clone copy 3-7 Collated copy 3-8 Color Original copy 3-8 E-mail 5-7 Component ...Settings Tab 9-10 Using ControlCentre 9-9 Conventions 1-3 Copier Problems Solution Chart 11-14 Copy 3-6 1-2 Sided 3-7 Auto Fit 3-7 Auto Suppress 3-12 Book Copy 3-12 Clone 3-7 collated 3-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page Index - 1
...Solving Problems 11-14 Batch TX 6-13 Billing Counters 9-30 Book Copy copy 3-12 Bypass Tray 4-5 C Calling for Service 1-5 Changing the Master Code 9-20 Clean Drum 9-29 Cleaning Control Panel and LCD Display 10-3 Outside Areas 10-3 Clear Memory 9-24 Clone copy 3-7 Collated copy 3-8 Color Original copy 3-8 E-mail 5-7 Component ...Settings Tab 9-10 Using ControlCentre 9-9 Conventions 1-3 Copier Problems Solution Chart 11-14 Copy 3-6 1-2 Sided 3-7 Auto Fit 3-7 Auto Suppress 3-12 Book Copy 3-12 Clone 3-7 collated 3-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page Index - 1
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...Data 9-16 Dialing Methods Keypad Dialing 6-6 Manual Dialing 6-7 Manual Group Dialing 6-7 Redial 6-7 Document Feeder 3-3, 5-2, 6-2, 8-3 Document Glass 3-4, 6-3, 8-4 Drum Cartridge 10-8 Replacing the Drum Cartridge 10-8 Drum Cartridge, installing 2-10 Drum Cleaning 9-29 Drum Replacement 9-28 E Edge Erase copy 3-11 E-mail 5-2, 5-8 2 Sided 5-7 color original 5-7 Original Type 5-7 E-mail key 5-3 E-mail, File... Problems Solution Chart 11-19 Faxing Procedure 6-2 Features Fax 6-8 File Type 5-6 Firmware Update Tab 9-12 Page Index - 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
...Data 9-16 Dialing Methods Keypad Dialing 6-6 Manual Dialing 6-7 Manual Group Dialing 6-7 Redial 6-7 Document Feeder 3-3, 5-2, 6-2, 8-3 Document Glass 3-4, 6-3, 8-4 Drum Cartridge 10-8 Replacing the Drum Cartridge 10-8 Drum Cartridge, installing 2-10 Drum Cleaning 9-29 Drum Replacement 9-28 E Edge Erase copy 3-11 E-mail 5-2, 5-8 2 Sided 5-7 color original 5-7 Original Type 5-7 E-mail key 5-3 E-mail, File... Problems Solution Chart 11-19 Faxing Procedure 6-2 Features Fax 6-8 File Type 5-6 Firmware Update Tab 9-12 Page Index - 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide