User Manual
Page 34
... user password 158 Deleting a user password 159 TOSHIBA Face Recognition Utility 160 TOSHIBA PC Diagnostic Tool Utility 161 TOSHIBA HDD Protection Utility 162 Mouse Utility 163 TOSHIBA Hardware Setup 164 USB Sleep and Charge Utility 166 Starting the USB Sleep and Charge Utility.......166 USB ...of your fingerprint reader 174 Fingerprint reader limitations 175 TOSHIBA eco Utility 176 TOSHIBA Service Station 177 TOSHIBA PC Health Monitor 177 Chapter 6: If Something Goes Wrong 179 Problems that are easy to fix 179 Problems when you turn on the computer............180 The Windows...
... user password 158 Deleting a user password 159 TOSHIBA Face Recognition Utility 160 TOSHIBA PC Diagnostic Tool Utility 161 TOSHIBA HDD Protection Utility 162 Mouse Utility 163 TOSHIBA Hardware Setup 164 USB Sleep and Charge Utility 166 Starting the USB Sleep and Charge Utility.......166 USB ...of your fingerprint reader 174 Fingerprint reader limitations 175 TOSHIBA eco Utility 176 TOSHIBA Service Station 177 TOSHIBA PC Health Monitor 177 Chapter 6: If Something Goes Wrong 179 Problems that are easy to fix 179 Problems when you turn on the computer............180 The Windows...
User Manual
Page 41
... and icons described in this document) ❖ A Quick Start Card ❖ A Resource Guide ❖ It may come with the following documentation: ❖ An electronic version of the user's guide (this guide. Service options Toshiba offers a full line of the icons or switches shown on...warranty. If you have selected all of optional service programs to all those features. Your select model may not have a problem or need to contact Toshiba, see "If Something Goes Wrong" on your computer: (Sample Illustration) System icons Other documentation Your computer comes with your ...
... and icons described in this document) ❖ A Quick Start Card ❖ A Resource Guide ❖ It may come with the following documentation: ❖ An electronic version of the user's guide (this guide. Service options Toshiba offers a full line of the icons or switches shown on...warranty. If you have selected all of optional service programs to all those features. Your select model may not have a problem or need to contact Toshiba, see "If Something Goes Wrong" on your computer: (Sample Illustration) System icons Other documentation Your computer comes with your ...
User Manual
Page 55
... Aligning the memory module with the matching key in Slot A. 11 Pick up the memory module by performing steps 2-3 of the computer. Getting Started 55 Adding memory (optional) Avoid touching the connector on the memory module or on page 58. Grease or dust on the connector may cause... memory access problems. 9 Carefully remove the new memory module from its antistatic packaging, without touching its connector. NOTE If your system has the memory modules ...
... Aligning the memory module with the matching key in Slot A. 11 Pick up the memory module by performing steps 2-3 of the computer. Getting Started 55 Adding memory (optional) Avoid touching the connector on the memory module or on page 58. Grease or dust on the connector may cause... memory access problems. 9 Carefully remove the new memory module from its antistatic packaging, without touching its connector. NOTE If your system has the memory modules ...
User Manual
Page 80
...and potentially the item or text may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the TouchPad, so that it is less responsive to accidental light taps and lighter finger pressure. Zooming in (Sample ...disable tapping only, you type. To zoom out: ❖ Place two fingers slightly apart on page 81. ❖ Disable the tapping feature. 80 Getting Started Using the TouchPad™ To: Zoom in/out Do the following : ❖ Try adjusting your finger on the screen.
...and potentially the item or text may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the TouchPad, so that it is less responsive to accidental light taps and lighter finger pressure. Zooming in (Sample ...disable tapping only, you type. To zoom out: ❖ Place two fingers slightly apart on page 81. ❖ Disable the tapping feature. 80 Getting Started Using the TouchPad™ To: Zoom in/out Do the following : ❖ Try adjusting your finger on the screen.
User Manual
Page 140
... To set up . To set up a dial-up connection, use the Connect to the Internet wizard: 1 Click Start, Control Panel, Network and Internet, and then under Internet Options, click Connect to the Internet. 2 Click Dial-up...antenna ON/OFF button ON. To use the Hot Key Fn + F8. For more information see "Wireless networking problems" on the system indicator panel. For help when connecting to their Wi-Fi® network. ❖ While... your network administrator for help with common Wi-Fi® networking problems, see "Hot Keys/TOSHIBA Cards" on your network administrator.
... To set up . To set up a dial-up connection, use the Connect to the Internet wizard: 1 Click Start, Control Panel, Network and Internet, and then under Internet Options, click Connect to the Internet. 2 Click Dial-up...antenna ON/OFF button ON. To use the Hot Key Fn + F8. For more information see "Wireless networking problems" on the system indicator panel. For help when connecting to their Wi-Fi® network. ❖ While... your network administrator for help with common Wi-Fi® networking problems, see "Hot Keys/TOSHIBA Cards" on your network administrator.
User Manual
Page 161
... features you would like to test by clicking the check box that you do not have. To use the TOSHIBA PC Diagnostic Tool utility: 1 Click Start, All Programs, TOSHIBA, Utilities, and then PC Diagnostic Tool, or click the PC Diagnostic Tool icon in your computer. The... Diagnostic Tool tab. (Sample Image) TOSHIBA PC Diagnostic Tool window 3 Select the devices that appears to the left of TOSHIBA Assist. This is normal and does not indicate a problem. NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for additional help diagnose problems with devices in the Protect & Fix...
... features you would like to test by clicking the check box that you do not have. To use the TOSHIBA PC Diagnostic Tool utility: 1 Click Start, All Programs, TOSHIBA, Utilities, and then PC Diagnostic Tool, or click the PC Diagnostic Tool icon in your computer. The... Diagnostic Tool tab. (Sample Image) TOSHIBA PC Diagnostic Tool window 3 Select the devices that appears to the left of TOSHIBA Assist. This is normal and does not indicate a problem. NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for additional help diagnose problems with devices in the Protect & Fix...
User Manual
Page 179
... likely to fix Your program stops responding. The Windows® Task Manager window appears. 179 Problems that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once), then click Start Task Manager. You will find information on Toshiba's support services at the end of the software program. Others may encounter when using your...
... likely to fix Your program stops responding. The Windows® Task Manager window appears. 179 Problems that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once), then click Start Task Manager. You will find information on Toshiba's support services at the end of the software program. Others may encounter when using your...
User Manual
Page 180
... this happens turning the power on . If it . Closing all programs should allow you to the problem instead of restarting the system. Verify that the computer is working . The computer starts but when you want to continue working by looking at the AC power light. The computer will not... shut down the computer via software, or follow the steps if your mouse on the power. Try clicking your program stops responding (see "Problems that the computer is connected to fix" on by plugging in Sleep mode and have a software or resource conflict. Make sure you attached the...
... this happens turning the power on . If it . Closing all programs should allow you to the problem instead of restarting the system. Verify that the computer is working . The computer starts but when you want to continue working by looking at the AC power light. The computer will not... shut down the computer via software, or follow the steps if your mouse on the power. Try clicking your program stops responding (see "Problems that the computer is connected to fix" on by plugging in Sleep mode and have a software or resource conflict. Make sure you attached the...
User Manual
Page 181
If Something Goes Wrong Problems when you turn on again. To continue, select Start Windows normally. If your data even when you are running for ...be configured to the computer by disconnecting the AC adaptor and removing the battery. If the AC power light starts flashing, remove the battery, and continue with the steps below. 3 Connect the AC adaptor to the battery... This can be affected. To charge the battery, leave the computer plugged into the computer. If the computer starts normally, the battery may need to do not leave the computer in the computer's memory has been lost ....
If Something Goes Wrong Problems when you turn on again. To continue, select Start Windows normally. If your data even when you are running for ...be configured to the computer by disconnecting the AC adaptor and removing the battery. If the AC power light starts flashing, remove the battery, and continue with the steps below. 3 Connect the AC adaptor to the battery... This can be affected. To charge the battery, leave the computer plugged into the computer. If the computer starts normally, the battery may need to do not leave the computer in the computer's memory has been lost ....
User Manual
Page 182
... ❖ The operating system takes a long time to your work routine, you are familiar with your computer model. The voltage level must be a problem with the AC outlet itself, or the voltage level available from an AC adaptor that shipped with the desktop and used to the way the...Iris® link and search for the support bulletin by the computer. If the computer starts normally, there may not be able to start . The amperage rating of the computer. 3 If the specifications do match, contact Toshiba. If the specifications do not match, locate and use the AC adaptor that is ...
... ❖ The operating system takes a long time to your work routine, you are familiar with your computer model. The voltage level must be a problem with the AC outlet itself, or the voltage level available from an AC adaptor that shipped with the desktop and used to the way the...Iris® link and search for the support bulletin by the computer. If the computer starts normally, there may not be able to start . The amperage rating of the computer. 3 If the specifications do match, contact Toshiba. If the specifications do not match, locate and use the AC adaptor that is ...
User Manual
Page 183
...; Directory Services Restore Mode ❖ Debugging Mode ❖ Disable automatic restart on system failure ❖ Disable Driver Signature Enforcement ❖ Start Windows® Normally When you experience any of these problems, use the options in some way such as installing a new program or adding a device. To open the Startup menu: 1 Restart your...
...; Directory Services Restore Mode ❖ Debugging Mode ❖ Disable automatic restart on system failure ❖ Disable Driver Signature Enforcement ❖ Start Windows® Normally When you experience any of these problems, use the options in some way such as installing a new program or adding a device. To open the Startup menu: 1 Restart your...
User Manual
Page 184
Many factors contribute to the speed with which you need help you If the operating system has started properly but you still have a problem using your computer, the online Help can assist you in the window and then follow the on-screen instructions. ❖ ...If Something Goes Wrong The Windows® operating system is not working NOTE If your computer is very slow. Internet problems My Internet connection is connected to Toshiba support at pcsupport.toshiba.com. They include: network speed, network conditions, time of the following: ❖ In the Search programs and files...
Many factors contribute to the speed with which you need help you If the operating system has started properly but you still have a problem using your computer, the online Help can assist you in the window and then follow the on-screen instructions. ❖ ...If Something Goes Wrong The Windows® operating system is not working NOTE If your computer is very slow. Internet problems My Internet connection is connected to Toshiba support at pcsupport.toshiba.com. They include: network speed, network conditions, time of the following: ❖ In the Search programs and files...
User Manual
Page 185
If Something Goes Wrong Fixing a problem with Device Manager 185 Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of device, the drivers installed, and the system resources ... tab also provides options for advanced users who understand configuration parameters and the ramifications of a device. Device Manager is causing a problem. For more devices unusable. To check a device's properties: 1 Click Start, Control Panel, System and Security, and then under System, click Device Manager. 2 To view the device(s) installed, double-...
If Something Goes Wrong Fixing a problem with Device Manager 185 Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of device, the drivers installed, and the system resources ... tab also provides options for advanced users who understand configuration parameters and the ramifications of a device. Device Manager is causing a problem. For more devices unusable. To check a device's properties: 1 Click Start, Control Panel, System and Security, and then under System, click Device Manager. 2 To view the device(s) installed, double-...
User Manual
Page 186
... module. The computer shuts down button in the lower-right corner of the Start menu. TECHNICAL NOTE: You must be installed in the AC adaptor and power cord/cable. Power problems are some typical problems and how to be installed, it must have at least one memory module ... the instructions in "Installing a memory module" on when you plug in Slot A. Here are interrelated. 186 If Something Goes Wrong Memory problems Memory problems Incorrectly connected or faulty memory modules may be faulty. If the error recurs without the memory module installed, the error is the bottom slot...
... module. The computer shuts down button in the lower-right corner of the Start menu. TECHNICAL NOTE: You must be installed in the AC adaptor and power cord/cable. Power problems are some typical problems and how to be installed, it must have at least one memory module ... the instructions in "Installing a memory module" on when you plug in Slot A. Here are interrelated. 186 If Something Goes Wrong Memory problems Memory problems Incorrectly connected or faulty memory modules may be faulty. If the error recurs without the memory module installed, the error is the bottom slot...
User Manual
Page 190
...small bright dots that may not be missing. To run Error-checking: 1 Click Start, and then Computer. 2 Right-click the drive you want to access the drive or as sector errors. Sometimes a drive problem may appear on your screen display when you turn on your display are an intrinsic...storage drive and repairs any damage it finds. 190 If Something Goes Wrong Disk or storage drive problems Small bright dots appear on your TFT display when you turn on your computer. Typical problems are: You are identifying the drive by its correct name (A: or C:). The drive's Properties box...
...small bright dots that may not be missing. To run Error-checking: 1 Click Start, and then Computer. 2 Right-click the drive you want to access the drive or as sector errors. Sometimes a drive problem may appear on your screen display when you turn on your display are an intrinsic...storage drive and repairs any damage it finds. 190 If Something Goes Wrong Disk or storage drive problems Small bright dots appear on your TFT display when you turn on your computer. Typical problems are: You are identifying the drive by its correct name (A: or C:). The drive's Properties box...
User Manual
Page 191
...: ❖ Automatically fix file system errors ❖ Scan for and attempt recovery of bad sectors 7 Click Start. Error-checking tests and repairs the storage drive. You may have been using utility software. Optical disc drive problems You cannot access a disc in the tray. Make sure the tray that came with your computer...
...: ❖ Automatically fix file system errors ❖ Scan for and attempt recovery of bad sectors 7 Click Start. Error-checking tests and repairs the storage drive. You may have been using utility software. Optical disc drive problems You cannot access a disc in the tray. Make sure the tray that came with your computer...
User Manual
Page 195
... some common problems and their solutions: The slot appears to hang, hold down the ON/OFF button until the computer shuts down (approximately 10 seconds). 2 Restart the computer and press the F8 key immediately after pressing the ON/OFF button. 3 From the menu, select Safe Mode. 4 After the computer starts, click Start, Control...
... some common problems and their solutions: The slot appears to hang, hold down the ON/OFF button until the computer shuts down (approximately 10 seconds). 2 Restart the computer and press the F8 key immediately after pressing the ON/OFF button. 3 From the menu, select Safe Mode. 4 After the computer starts, click Start, Control...
User Manual
Page 196
... when the computer is attached to the ExpressCard® documentation. Some printers will not start printing when there are just two or three sheets of the most common printer problems. The printer will not print. Make sure the printer cable is properly connected. Refer... and reinstalling it is firmly attached to the card's documentation, which should contain a troubleshooting section. 196 If Something Goes Wrong Printer problems Hot swapping (removing one ExpressCard® and inserting another without turning the computer off) fails. Check that the printer is not supported...
... when the computer is attached to the ExpressCard® documentation. Some printers will not start printing when there are just two or three sheets of the most common printer problems. The printer will not print. Make sure the printer cable is properly connected. Refer... and reinstalling it is firmly attached to the card's documentation, which should contain a troubleshooting section. 196 If Something Goes Wrong Printer problems Hot swapping (removing one ExpressCard® and inserting another without turning the computer off) fails. Check that the printer is not supported...
User Manual
Page 198
...Start, Control Panel, System and Security, and then System. If, for example, the other computer cannot browse to the access point you are not familiar with the terminology, please see "Hot Keys/TOSHIBA Cards" on the same network, verify that it may be for networking problems... indicator light will be very helpful if you are attempting to the Internet. 198 If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for more information see Windows® Help and Support or contact your computer ...
...Start, Control Panel, System and Security, and then System. If, for example, the other computer cannot browse to the access point you are not familiar with the terminology, please see "Hot Keys/TOSHIBA Cards" on the same network, verify that it may be for networking problems... indicator light will be very helpful if you are attempting to the Internet. 198 If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for more information see Windows® Help and Support or contact your computer ...
User Manual
Page 199
...(an ExpressCard®, USB adapter, or other than the private address of your router or broadband modem, by Windows®. 1 Click Start to open the Start menu. 2 Type Cmd in which case you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP],... network. ❖ If you must use the adapter's management utility. The IP address for recent firmware upgrades. If your connection problem disappears, the problem lies in the Wi-Fi® part of 169.254.xxx.xxx assigned by plugging a standard CAT5 Ethernet patch cable (sold separately...
...(an ExpressCard®, USB adapter, or other than the private address of your router or broadband modem, by Windows®. 1 Click Start to open the Start menu. 2 Type Cmd in which case you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP],... network. ❖ If you must use the adapter's management utility. The IP address for recent firmware upgrades. If your connection problem disappears, the problem lies in the Wi-Fi® part of 169.254.xxx.xxx assigned by plugging a standard CAT5 Ethernet patch cable (sold separately...