Maintenance Manual
Page 3
... attention. Installation of these messages will be sure to perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ R500. The procedures described in this manual are adhered to strictly. Be sure to your safe maintenance service. PORTÉGÉ R400 Maintenance Manual (960-623))[CONFIDENTIAL] iii WARNING: "Warning" indicates the existence of...
... attention. Installation of these messages will be sure to perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ R500. The procedures described in this manual are adhered to strictly. Be sure to your safe maintenance service. PORTÉGÉ R400 Maintenance Manual (960-623))[CONFIDENTIAL] iii WARNING: "Warning" indicates the existence of...
Maintenance Manual
Page 4
...and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. system unit and each FRU. The manual is divided into the following : Handling the LCD module Board layout Pin ...Wiring diagrams BIOS rewrite procedures EC/KBC rewrite procedures Reliability iv [CONFIDENTIAL] PORTÉGÉ R400 Maintenance Manual (960-623) Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs. Appendices The appendices describe the following parts: Chapter...
...and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. system unit and each FRU. The manual is divided into the following : Handling the LCD module Board layout Pin ...Wiring diagrams BIOS rewrite procedures EC/KBC rewrite procedures Reliability iv [CONFIDENTIAL] PORTÉGÉ R400 Maintenance Manual (960-623) Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs. Appendices The appendices describe the following parts: Chapter...
Maintenance Manual
Page 113
... current information of the computer. Check all cables are Service Program Modules (DIAGNOSTIC MENU) and the Test Program Modules (DIAGNOSTIC TEST MENU) on some tests successively. Check if [All Devices] is not supported ] HARD DISK TEST REAL TIMER TEST PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-1 The Hardware Initial information Setting...
... current information of the computer. Check all cables are Service Program Modules (DIAGNOSTIC MENU) and the Test Program Modules (DIAGNOSTIC TEST MENU) on some tests successively. Check if [All Devices] is not supported ] HARD DISK TEST REAL TIMER TEST PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-1 The Hardware Initial information Setting...
Maintenance Manual
Page 120
... error status is displayed and one error is added to the section 3.4. 3-8 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) As for each test on the subtest. Table 3-2 in section 3.18 describes the error codes and error status names for other service programs, refer to section 3.20 to 3.25 3.2.2 H/W initial information setting tool After selecting...
... error status is displayed and one error is added to the section 3.4. 3-8 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) As for each test on the subtest. Table 3-2 in section 3.18 describes the error codes and error status names for other service programs, refer to section 3.20 to 3.25 3.2.2 H/W initial information setting tool After selecting...
User Manual
Page 7
...The product complies with the related European Directives. For more detailed information about recycling of this product. User's Manual vii By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for CE-Marking... R&TTE Directive 1999/5/EC." EU Declaration of Conformity PORTÉGÉ R500 TOSHIBA declares that this product may not stick depending on the country and region where you purchased. This product ..., please contact your local city office, your household waste disposal service or the shop where you purchased the product.
...The product complies with the related European Directives. For more detailed information about recycling of this product. User's Manual vii By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for CE-Marking... R&TTE Directive 1999/5/EC." EU Declaration of Conformity PORTÉGÉ R500 TOSHIBA declares that this product may not stick depending on the country and region where you purchased. This product ..., please contact your local city office, your household waste disposal service or the shop where you purchased the product.
User Manual
Page 85
User's Manual 4-17 In addition, do not use Windows Explorer or another similar utility. In addition to this, some circumstances. For example, it cannot be able to read this added data regardless of the operating system. ■ TOSHIBA Disc Creator does not support recording to DVD-RAM discs to ...achieve this you will need Service Pack 6 or later, and in packet format. ■ You might not be able to use ...
User's Manual 4-17 In addition, do not use Windows Explorer or another similar utility. In addition to this, some circumstances. For example, it cannot be able to read this added data regardless of the operating system. ■ TOSHIBA Disc Creator does not support recording to DVD-RAM discs to ...achieve this you will need Service Pack 6 or later, and in packet format. ■ You might not be able to use ...
User Manual
Page 97
If the computer does get the computer inspected by an authorized service provider in order to assess the scope of any damage. ■ Clean the plastics of the computer using a slightly water dampened cloth. ■ You can ... the Hard Disk Drive Protection feature. Please refer to the section, Using the Hard Disk Drive (HDD) Protection, in order to impact or shock - User's Manual 4-29
If the computer does get the computer inspected by an authorized service provider in order to assess the scope of any damage. ■ Clean the plastics of the computer using a slightly water dampened cloth. ■ You can ... the Hard Disk Drive Protection feature. Please refer to the section, Using the Hard Disk Drive (HDD) Protection, in order to impact or shock - User's Manual 4-29
User Manual
Page 112
...the computer to cool down before attempting to charge the battery pack. Do not turn on the computer's power again until an authorized Toshiba service provider has checked it to overheat or ignite resulting in caustic liquid leakage, or explosion or fire, possibly resulting in order to ... Always immediately turn the power off and disconnect the power cable/cord plug from the computer. User's Manual 6-5 It can cause injury. ■ Never expose a battery pack to the enclosed Instruction Manual for Safety and Comfort for safety. Never use of infants and children. Continued use , such as ...
...the computer to cool down before attempting to charge the battery pack. Do not turn on the computer's power again until an authorized Toshiba service provider has checked it to overheat or ignite resulting in caustic liquid leakage, or explosion or fire, possibly resulting in order to ... Always immediately turn the power off and disconnect the power cable/cord plug from the computer. User's Manual 6-5 It can cause injury. ■ Never expose a battery pack to the enclosed Instruction Manual for Safety and Comfort for safety. Never use of infants and children. Continued use , such as ...
User Manual
Page 113
... electrolyte solution might leak, battery pack performance might deteriorate and the battery life might be replaced only by your dealer or by a TOSHIBA service representative. If you continue to the DC IN 15V jack and plug the other charger. Dispose of battery power remain. Dispose of ... Before you do not lose any other end into a working outlet - Procedures To recharge a battery pack while it becomes discharged. User's Manual 6-6 Never remove the battery pack while the Wake-up on LAN function is enabled. You must recharge a battery pack when it is installed...
... electrolyte solution might leak, battery pack performance might deteriorate and the battery life might be replaced only by your dealer or by a TOSHIBA service representative. If you continue to the DC IN 15V jack and plug the other charger. Dispose of battery power remain. Dispose of ... Before you do not lose any other end into a working outlet - Procedures To recharge a battery pack while it becomes discharged. User's Manual 6-6 Never remove the battery pack while the Wake-up on LAN function is enabled. You must recharge a battery pack when it is installed...
User Manual
Page 136
User's Manual 8-1 If you recognize a problem exists as a guide, they are not definitive ...further action may result in data loss or damage, or you performed immediately before the problem occurred. Chapter 8 Troubleshooting TOSHIBA have a printer attached, print a copy of the screen using the computer's PRTSC key. Problem solving process Resolving...the questions and procedures described in this chapter are able to help prevent problems from your reseller, dealer or service provider - In reality many problems can be aware that can help solve the problem. ■ Observe what...
User's Manual 8-1 If you recognize a problem exists as a guide, they are not definitive ...further action may result in data loss or damage, or you performed immediately before the problem occurred. Chapter 8 Troubleshooting TOSHIBA have a printer attached, print a copy of the screen using the computer's PRTSC key. Problem solving process Resolving...the questions and procedures described in this chapter are able to help prevent problems from your reseller, dealer or service provider - In reality many problems can be aware that can help solve the problem. ■ Observe what...
User Manual
Page 137
...all connectors for further information on or blink? Does it will help you should always consider the simplest solution first - User's Manual 8-2 If you have made will give you clues that can help to ensure that its configuration is malfunctioning. Analyzing the problem...? this will recognize the new device. ■ Make sure all peripheral devices before you see. this includes your reseller, dealer or service provider. Troubleshooting Preliminary checklist You should keep them in mind: ■ Which part of the screen using . ■ Before you ...
...all connectors for further information on or blink? Does it will help you should always consider the simplest solution first - User's Manual 8-2 If you have made will give you clues that can help to ensure that its configuration is malfunctioning. Analyzing the problem...? this will recognize the new device. ■ Make sure all peripheral devices before you see. this includes your reseller, dealer or service provider. Troubleshooting Preliminary checklist You should keep them in mind: ■ Which part of the screen using . ■ Before you ...
User Manual
Page 138
...software or disk. If you cannot find a software problem, you can be corrupted - In addition, is not an authorized Toshiba part or product, make sure the device or software can describe them in these instances try to your computer's hardware or attached... i.LINK (IEEE1394) device ■ LAN ■ Wireless LAN ■ Bluetooth ■ Recovery Discs User's Manual 8-3 Basic problems may be caused by your reseller, dealer or service provider. Software Hardware The problems may occur in the preliminary checklist as this will usually include a problem solving section...
...software or disk. If you cannot find a software problem, you can be corrupted - In addition, is not an authorized Toshiba part or product, make sure the device or software can describe them in these instances try to your computer's hardware or attached... i.LINK (IEEE1394) device ■ LAN ■ Wireless LAN ■ Bluetooth ■ Recovery Discs User's Manual 8-3 Basic problems may be caused by your reseller, dealer or service provider. Software Hardware The problems may occur in the preliminary checklist as this will usually include a problem solving section...
User Manual
Page 139
...power resources, including an intelligent power supply and a Real Time Clock (RTC) battery, all cable connections and then restart it - User's Manual 8-4 Troubleshooting System start-up When the computer does not start properly, check the following items: ■ Self Test ■ Power Sources ...resource - if the self test fails again, contact your reseller, dealer or service provider. in such an instance you cannot resolve a problem after following conditions are interrelated with Tomorrow TOSHIBA This message remains on the screen and the system does not function normally. ...
...power resources, including an intelligent power supply and a Real Time Clock (RTC) battery, all cable connections and then restart it - User's Manual 8-4 Troubleshooting System start-up When the computer does not start properly, check the following items: ■ Self Test ■ Power Sources ...resource - if the self test fails again, contact your reseller, dealer or service provider. in such an instance you cannot resolve a problem after following conditions are interrelated with Tomorrow TOSHIBA This message remains on the screen and the system does not function normally. ...
User Manual
Page 140
... (DC IN indicator does not glow blue) Check the connections to make sure that the power cord/adaptor is flashing blue or service provider. connect the AC the computer adaptor to Chapter 6, Power and Power-Up Modes for further information. Check the condition of ...the DC IN indicator. User's Manual 8-5 Battery If you suspect a problem with general battery operation. Please refer to recharge the battery. Problem Procedure Battery doesn't power The ...
... (DC IN indicator does not glow blue) Check the connections to make sure that the power cord/adaptor is flashing blue or service provider. connect the AC the computer adaptor to Chapter 6, Power and Power-Up Modes for further information. Check the condition of ...the DC IN indicator. User's Manual 8-5 Battery If you suspect a problem with general battery operation. Please refer to recharge the battery. Problem Procedure Battery doesn't power The ...
User Manual
Page 141
...not glow, the battery may be replaced. Check the Battery indicator - Check whether the battery is securely seated in the Power Options. User's Manual 8-6 indicator does not glow If the battery still does not charge, you should fully discharge the battery and then attempt to is at least ...another twenty minutes before you should be at least twenty minutes. if so, it is hot or cold to your reseller, dealer or service provider. If the Battery indicator starts to glow after this can be allowed to make sure its full expected potential - Unplug the AC adaptor...
...not glow, the battery may be replaced. Check the Battery indicator - Check whether the battery is securely seated in the Power Options. User's Manual 8-6 indicator does not glow If the battery still does not charge, you should fully discharge the battery and then attempt to is at least ...another twenty minutes before you should be at least twenty minutes. if so, it is hot or cold to your reseller, dealer or service provider. If the Battery indicator starts to glow after this can be allowed to make sure its full expected potential - Unplug the AC adaptor...
User Manual
Page 142
...charge in the System Time field. 4. press the FN + F11 hot key and try typing again. Please refer to your reseller, dealer or service provider. Press the END key - Problem Some letter keys produce numbers Output to set the date and screen: time in Chapter 6, Power and ...the computer will need to use the keyboard, you should contact your software's documentation to the TOSHIBA Password Utility section in the BIOS setup application by the setup and configuration of each key). User's Manual 8-7 Press the F1 key - Press [F1] key to screen is garbled Procedure Check that...
...charge in the System Time field. 4. press the FN + F11 hot key and try typing again. Please refer to your reseller, dealer or service provider. Press the END key - Problem Some letter keys produce numbers Output to set the date and screen: time in Chapter 6, Power and ...the computer will need to use the keyboard, you should contact your software's documentation to the TOSHIBA Password Utility section in the BIOS setup application by the setup and configuration of each key). User's Manual 8-7 Press the F1 key - Press [F1] key to screen is garbled Procedure Check that...
User Manual
Page 143
...try to check the general operation of the operating system files or settings. User's Manual 8-8 panel has been closed. Problems above remain You should initially refer to the documentation unresolved...or other supplied with any of the computer. If you may wish to run the TOSHIBA PC Diagnostic Tool to start the computer again. In this that is a problem with ... floppy diskette drive or a CD-ROM/DVD- ROM in order to your reseller, dealer or service provider. Troubleshooting Internal display panel Apparent computer's display panel problems may be related to Chapter 7, ...
...try to check the general operation of the operating system files or settings. User's Manual 8-8 panel has been closed. Problems above remain You should initially refer to the documentation unresolved...or other supplied with any of the computer. If you may wish to run the TOSHIBA PC Diagnostic Tool to start the computer again. In this that is a problem with ... floppy diskette drive or a CD-ROM/DVD- ROM in order to your reseller, dealer or service provider. Troubleshooting Internal display panel Apparent computer's display panel problems may be related to Chapter 7, ...
User Manual
Page 144
Check whether the drive power is on the power. User's Manual 8-9 A foreign object in the drive closed. Check whether the CD/DVD is no obstruction. Some CD/DVDs run the disk Defragmentation utility to the operating ... foreign object. If it is off, press the FN + Tab hot key and turn on . Make sure the hardware configuration matches your reseller, dealer or service provider. If the power is , wipe it clicks into place. Make sure there is dirty. in Chapter 4 for further information on cleaning. Please refer to...
Check whether the drive power is on the power. User's Manual 8-9 A foreign object in the drive closed. Check whether the CD/DVD is no obstruction. Some CD/DVDs run the disk Defragmentation utility to the operating ... foreign object. If it is off, press the FN + Tab hot key and turn on . Make sure the hardware configuration matches your reseller, dealer or service provider. If the power is , wipe it clicks into place. Make sure there is dirty. in Chapter 4 for further information on cleaning. Please refer to...
User Manual
Page 145
...others do not The computer's software or hardware configuration may be causing a problem - ensure that these configurations match your reseller, dealer or service provider. if you are listed in the Optical disc drives section in Chapter 2, The Grand Tour. Problem Procedure Drive does not operate ...Check the region code on the DVD Super Multi drive. You cannot access the Try another floppy diskette in the drive - User's Manual 8-10 Troubleshooting Check the type of CD/DVD you are still unable to resolve the problem, contact your requirements (refer to any ...
...others do not The computer's software or hardware configuration may be causing a problem - ensure that these configurations match your reseller, dealer or service provider. if you are listed in the Optical disc drives section in Chapter 2, The Grand Tour. Problem Procedure Drive does not operate ...Check the region code on the DVD Super Multi drive. You cannot access the Try another floppy diskette in the drive - User's Manual 8-10 Troubleshooting Check the type of CD/DVD you are still unable to resolve the problem, contact your requirements (refer to any ...
User Manual
Page 146
...still unable to the documentation supplied with your reseller, dealer or service provider. If the problem persists, then you should refer to resolve the problem, contact your PC Card for further information. User's Manual 8-11 If the problem persists, then you should refer to ...Chapter 3, Hardware, Utilities and Options. SD/SDHC Card For further information, please refer to the documentation supplied with your reseller, dealer or service provider. You cannot read a...
...still unable to the documentation supplied with your reseller, dealer or service provider. If the problem persists, then you should refer to resolve the problem, contact your PC Card for further information. User's Manual 8-11 If the problem persists, then you should refer to ...Chapter 3, Hardware, Utilities and Options. SD/SDHC Card For further information, please refer to the documentation supplied with your reseller, dealer or service provider. You cannot read a...