Maintenance Manual
Page 34
... supply (Yes/No) Voltage [V] Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 0.9 NO NO NO DDR2-SDRAM 1.5 1.5 NO NO NO CPU, GMCH, ICH7-M, PCIe Mini Card 1.8 Yes NO NO GMCH, DDR2-SDRAM 2.5 2.5 NO NO NO GMCH, ICH7-M、LCD 4.7 NO NO NO ALC262 3.3 Yes/NO..., DDR2-SDRAM NO DDR2-SDRAM NO USB-IDE Bridge NO USB-IDE Bridge NO ODD NO Finger Sensor Table 1-6 Power supply output rating (2/2) 1-20 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
... supply (Yes/No) Voltage [V] Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 0.9 NO NO NO DDR2-SDRAM 1.5 1.5 NO NO NO CPU, GMCH, ICH7-M, PCIe Mini Card 1.8 Yes NO NO GMCH, DDR2-SDRAM 2.5 2.5 NO NO NO GMCH, ICH7-M、LCD 4.7 NO NO NO ALC262 3.3 Yes/NO..., DDR2-SDRAM NO DDR2-SDRAM NO USB-IDE Bridge NO USB-IDE Bridge NO ODD NO Finger Sensor Table 1-6 Power supply output rating (2/2) 1-20 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
Page 35
..., LED Backlight、 AN12945A NO LCD NO CPU NO Clock Generator、CPU、GMCH、ICH7- M Yes ICH7-M(RTC) NO EC/KBC NO SD Slot NO SIM Slot(3G) NO Finger Sensor NO WLAN NO SIM Slot(WiMax) NO WLAN NO WLAN NO Finger Sensor PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21...
..., LED Backlight、 AN12945A NO LCD NO CPU NO Clock Generator、CPU、GMCH、ICH7- M Yes ICH7-M(RTC) NO EC/KBC NO SD Slot NO SIM Slot(3G) NO Finger Sensor NO WLAN NO SIM Slot(WiMax) NO WLAN NO WLAN NO Finger Sensor PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21...
Maintenance Manual
Page 61
2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2.4 System Board Troubleshooting This section describes how to determine if the system board and CPU are : Procedure 1: Message Check Procedure 2: Printer Port LED Check on Boot Mode Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-15 The procedures described in this section are defective or not functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.
2.4 System Board Troubleshooting 2 Troubleshooting Procedures 2.4 System Board Troubleshooting This section describes how to determine if the system board and CPU are : Procedure 1: Message Check Procedure 2: Printer Port LED Check on Boot Mode Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-15 The procedures described in this section are defective or not functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.
Maintenance Manual
Page 64
..."FD starting drive:>dport".) The D port status is shown below. For disassembling to connect the test cable, refer to Procedure 3. 2-18 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Connect the debug port test cable to Procedure 4. Figure 2-2 Debug port (Boot mode) error status The test procedures are...Procedure 2 Debugging Port Check (Boot Mode) Check the D port status by a serial port test. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for serial port test is displayed in DOS mode. 5. Boot the compute1r in the following form; 6. When...
..."FD starting drive:>dport".) The D port status is shown below. For disassembling to connect the test cable, refer to Procedure 3. 2-18 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Connect the debug port test cable to Procedure 4. Figure 2-2 Debug port (Boot mode) error status The test procedures are...Procedure 2 Debugging Port Check (Boot Mode) Check the D port status by a serial port test. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for serial port test is displayed in DOS mode. 5. Boot the compute1r in the following form; 6. When...
Maintenance Manual
Page 68
... F176H RSM_EXTMEM_ERR PnP RAM checksum check Resume error F177H RSM_PNPRAM_ERR F104H F105H Transition to RESUME-MAIN Resume error process Reset of CPU clock to low Prohibition of all SMI Clearance of resume status Return to ROM Turning area of C0000h to EFFFFh to ... error occurs) BIOS signature check (case of cold boot) SMRAM initialization Check of CPU for HyperThreading Microcode Update APIC initialization WakeUp factor check SMRAM base rewriting and CPU state map saving for BIOS Permission of SMI based on ASMI 2-22 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
... F176H RSM_EXTMEM_ERR PnP RAM checksum check Resume error F177H RSM_PNPRAM_ERR F104H F105H Transition to RESUME-MAIN Resume error process Reset of CPU clock to low Prohibition of all SMI Clearance of resume status Return to ROM Turning area of C0000h to EFFFFh to ... error occurs) BIOS signature check (case of cold boot) SMRAM initialization Check of CPU for HyperThreading Microcode Update APIC initialization WakeUp factor check SMRAM base rewriting and CPU state map saving for BIOS Permission of SMI based on ASMI 2-22 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
Page 69
... the time is out Test of PIT channel 2 (Check whether the speaker gate works normally) F107H Initialization of devices which need initialization before PCI bus CPU clock measurement initialization Check of parameter block A Permission of SMI except auto-off function Control of excess of rated input power Battery discharging current control... CMOS default setting check Sets default setting if bad battery or bad checksum (ROM, CMOS) is detected ACPI table initialization (for execution of option ROM) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-23
... the time is out Test of PIT channel 2 (Check whether the speaker gate works normally) F107H Initialization of devices which need initialization before PCI bus CPU clock measurement initialization Check of parameter block A Permission of SMI except auto-off function Control of excess of rated input power Battery discharging current control... CMOS default setting check Sets default setting if bad battery or bad checksum (ROM, CMOS) is detected ACPI table initialization (for execution of option ROM) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-23
Maintenance Manual
Page 74
... of DMI Wakeup factor, Update of SM-BIOS structure table PCI device configuration space close Cache control Renewal of the parameter block A Process for CPU Make the CPU clock to be set by SETUP Waiting of motor-off completion of disabled HDD Final decision of USB FDD drive information Post processing of... Renewal of check sum of Runtime side NOTE: Status outputted by the test means the last error detected in the debug port test. 2-28 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
... of DMI Wakeup factor, Update of SM-BIOS structure table PCI device configuration space close Cache control Renewal of the parameter block A Process for CPU Make the CPU clock to be set by SETUP Waiting of motor-off completion of disabled HDD Final decision of USB FDD drive information Post processing of... Renewal of check sum of Runtime side NOTE: Status outputted by the test means the last error detected in the debug port test. 2-28 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
Page 121
...Input the computer's model name and press Enter. (e.g. "Enter Version Number ?" is displayed. PMSREQ3Q34H/S0123456789) 6. "Write data OK (Y/N) ?" PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-9 3.3 Setting of the hardware configuration 3 Tests and Diagnostics 3.3 Setting of DMI information When the ... program stops and waits for key input. (After solving the problem, the program executes the item again.) • Setting of the CPU set table • Setting of the micro code • Setting of the EHSS • Inputting and writing of the hardware configuration To...
...Input the computer's model name and press Enter. (e.g. "Enter Version Number ?" is displayed. PMSREQ3Q34H/S0123456789) 6. "Write data OK (Y/N) ?" PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-9 3.3 Setting of the hardware configuration 3 Tests and Diagnostics 3.3 Setting of DMI information When the ... program stops and waits for key input. (After solving the problem, the program executes the item again.) • Setting of the CPU set table • Setting of the micro code • Setting of the EHSS • Inputting and writing of the hardware configuration To...
Maintenance Manual
Page 126
Fan number select (1;FAN#1(CPU), 2;FAN#2(GPU)*1, 0; To check the GPU fan, press 2 and Enter. The following message will appear. *** Test Fan Revolution High speed Start Make sure the fan ..., press 1 and Enter. After a while, the fan rotating will stop. *1 2;FAN#2(GPU)is not supported in this subtest checks that the CPU operating clock speed can be changed. 3-14 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) The following message will appear. The following message will appear. *** Test Fan Revolution 0000RPM start Make sure...
Fan number select (1;FAN#1(CPU), 2;FAN#2(GPU)*1, 0; To check the GPU fan, press 2 and Enter. The following message will appear. *** Test Fan Revolution High speed Start Make sure the fan ..., press 1 and Enter. After a while, the fan rotating will stop. *1 2;FAN#2(GPU)is not supported in this subtest checks that the CPU operating clock speed can be changed. 3-14 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) The following message will appear. The following message will appear. *** Test Fan Revolution 0000RPM start Make sure...
Maintenance Manual
Page 128
..., FFh, 00h, 00h, 00h, 00h, FFh, FFh, FFh, 00h, FFh, 00h, 00h, FFh, 00h, 00h, FFh, FFh, FFh, FFh, 00h, 00h, 00h, AAh 3-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3 Tests and Diagnostics 3.7 Memory Test 3.7 Memory Test To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter and... 04 Stress Write/Read buffer (1 size = 1B30h) is prepared in area up to execute and press Enter. Subtest 03 Cache memory (on/off status) for CPU cache memory.
..., FFh, 00h, 00h, 00h, 00h, FFh, FFh, FFh, 00h, FFh, 00h, 00h, FFh, 00h, 00h, FFh, FFh, FFh, FFh, 00h, 00h, 00h, AAh 3-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) 3 Tests and Diagnostics 3.7 Memory Test 3.7 Memory Test To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter and... 04 Stress Write/Read buffer (1 size = 1B30h) is prepared in area up to execute and press Enter. Subtest 03 Cache memory (on/off status) for CPU cache memory.
Maintenance Manual
Page 195
... (b) PCI Express Link ASPM (c) Enhanced C-States 9. Others (a) Core Multi-Processing (b) Dynamic CPU Frequency Mode (c) Execute-Disable Bit Capability (d) Auto Power On (e) Performance/Battery Life Setting (f) Beep Volume (g) Diagnostic Mode (h) USB Sleep and Charge 7. Drives I/O (a) Built-in HDD (b) SATA Controller Mode PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-83 Boot Priority (a) Boot Priority (b) HDD...
... (b) PCI Express Link ASPM (c) Enhanced C-States 9. Others (a) Core Multi-Processing (b) Dynamic CPU Frequency Mode (c) Execute-Disable Bit Capability (d) Auto Power On (e) Performance/Battery Life Setting (f) Beep Volume (g) Diagnostic Mode (h) USB Sleep and Charge 7. Drives I/O (a) Built-in HDD (b) SATA Controller Mode PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-83 Boot Priority (a) Boot Priority (b) HDD...
Maintenance Manual
Page 201
...; CoreTM Duo processor featuring Intel SpeedStep technology and always runs the processor at its default speed. (c) Execute-Disable Bit Capability PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-89 Processing functions. (b) Dynamic CPU Frequency mode Use this option to configure the computer with these options depends primarily on the kind of software or peripherals...
...; CoreTM Duo processor featuring Intel SpeedStep technology and always runs the processor at its default speed. (c) Execute-Disable Bit Capability PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-89 Processing functions. (b) Dynamic CPU Frequency mode Use this option to configure the computer with these options depends primarily on the kind of software or peripherals...
Maintenance Manual
Page 202
...on LAN function whenoperating from the administrator. Execute-Disable Bit gives higher security function preventing the PC from the battery (Default). 3-90 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) OPTIONS Alarm Time = Disabled Wake-up on LAN on Battery Critical Battery Wake-up = Disabled = Disabled = ...turn on automatically is Enabled. The Wake-up on LAN is enabled. To activate this option to set the Execute-Disable Bit function of CPU to "Enabled". On Battery The following settings can be set to "Disabled", the time to "Enabled" only when "Built-in the...
...on LAN function whenoperating from the administrator. Execute-Disable Bit gives higher security function preventing the PC from the battery (Default). 3-90 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) OPTIONS Alarm Time = Disabled Wake-up on LAN on Battery Critical Battery Wake-up = Disabled = Disabled = ...turn on automatically is Enabled. The Wake-up on LAN is enabled. To activate this option to set the Execute-Disable Bit function of CPU to "Enabled". On Battery The following settings can be set to "Disabled", the time to "Enabled" only when "Built-in the...
Maintenance Manual
Page 205
...for high visibility. Full brightness for maximum visibility. If the temperature is increased. Less than full brightness for saving power. If the CPU becomes too hot, the fan turns on . NOTE: Too hot condition may cause defect on automatically in a high speed to a...Tests and Diagnostics Processing Speed This feature changes the CPU processing speed. When the CPU temperature falls to a normal range, the fan turns off in Low Power Mode) CPU Sleep Mode Use this option to enable or disable the CPU sleep function. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-93...
...for high visibility. Full brightness for maximum visibility. If the temperature is increased. Less than full brightness for saving power. If the CPU becomes too hot, the fan turns on . NOTE: Too hot condition may cause defect on automatically in a high speed to a...Tests and Diagnostics Processing Speed This feature changes the CPU processing speed. When the CPU temperature falls to a normal range, the fan turns off in Low Power Mode) CPU Sleep Mode Use this option to enable or disable the CPU sleep function. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 3-93...
Maintenance Manual
Page 213
... 4.4 SD memory card ...4-11 4.5 Memory module...4-12 4.6 Base cover assembly 4-15 4.7 PC card slot ...4-18 4.8 Battery lock/Battery latch 4-20 4.9 Wireless LAN card 4-21 4.10 CPU fan assembly...4-23 4.11 RTC battery...4-26 4.12 DC-IN jack...4-28 4.13 Bluetooth module...4-29 4.14 HDD/SSD ...4-31 4.14.1 2.5" HDD 4-32 4.14.2 1.8" HDD... pad/Fingerprint sensor board 4-54 4.22 Keyboard...4-57 4.23 LCD unit ...4-59 4.24 Wireless LAN antenna/Bluetooth antenna 4-62 4.25 Hinge...4-64 PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-iii
... 4.4 SD memory card ...4-11 4.5 Memory module...4-12 4.6 Base cover assembly 4-15 4.7 PC card slot ...4-18 4.8 Battery lock/Battery latch 4-20 4.9 Wireless LAN card 4-21 4.10 CPU fan assembly...4-23 4.11 RTC battery...4-26 4.12 DC-IN jack...4-28 4.13 Bluetooth module...4-29 4.14 HDD/SSD ...4-31 4.14.1 2.5" HDD 4-32 4.14.2 1.8" HDD... pad/Fingerprint sensor board 4-54 4.22 Keyboard...4-57 4.23 LCD unit ...4-59 4.24 Wireless LAN antenna/Bluetooth antenna 4-62 4.25 Hinge...4-64 PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-iii
Maintenance Manual
Page 214
... base cover assembly (3 4-17 Removing the PC card slot 4-18 Removing the battery lock/battery latch 4-20 Removing the wireless LAN card 4-21 Removing the CPU Fan assembly 4-23 Applying new grease 4-24 Removing the RTC battery 4-26 Removing the DC-IN jack 4-28 Removing the Bluetooth module 4-29 Removing the... (2 4-43 Removing the system board (1 4-45 Removing the system board (2 4-46 Removing the speaker 4-48 Removing the display portion (1 4-50 4-iv [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual (960-634)
... base cover assembly (3 4-17 Removing the PC card slot 4-18 Removing the battery lock/battery latch 4-20 Removing the wireless LAN card 4-21 Removing the CPU Fan assembly 4-23 Applying new grease 4-24 Removing the RTC battery 4-26 Removing the DC-IN jack 4-28 Removing the Bluetooth module 4-29 Removing the... (2 4-43 Removing the system board (1 4-45 Removing the system board (2 4-46 Removing the speaker 4-48 Removing the display portion (1 4-50 4-iv [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual (960-634)
Maintenance Manual
Page 218
...to reduce the risk of electric shock. 6) Some parts inside the computer, such as the CPU and cooling module, become very hot during operation. CAUTION: 1) When you need to reduce ...turn on the power of alkaline solution. Never work with the computer or one recommended by Toshiba or compatible with the unit. 4 Replacement Procedures 4.1 General Safety Precautions Before you begin disassembly...the computer and that all cables to avoid burns. 4-2 [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual (960-634) Loose screws can cause short circuits, resulting in first-level ...
...to reduce the risk of electric shock. 6) Some parts inside the computer, such as the CPU and cooling module, become very hot during operation. CAUTION: 1) When you need to reduce ...turn on the power of alkaline solution. Never work with the computer or one recommended by Toshiba or compatible with the unit. 4 Replacement Procedures 4.1 General Safety Precautions Before you begin disassembly...the computer and that all cables to avoid burns. 4-2 [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual (960-634) Loose screws can cause short circuits, resulting in first-level ...
Maintenance Manual
Page 239
...following screws securing the CPU fan assembly. • M2×6C S-THIN HEAD ×2 2. Be sure to the fan. PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-23 Disconnect the fan cable from the connector CN8771 on the system board and remove the CPU fan assembly from the... slot. CAUTION: The CPU can become very hot during operation. Apply new grease when...
...following screws securing the CPU fan assembly. • M2×6C S-THIN HEAD ×2 2. Be sure to the fan. PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-23 Disconnect the fan cable from the connector CN8771 on the system board and remove the CPU fan assembly from the... slot. CAUTION: The CPU can become very hot during operation. Apply new grease when...
Maintenance Manual
Page 240
... heat sink and top of the CPU chip. Apply new grease evenly on the CPU using the special applicator. CPU OK Chip Figure 4-13 Applying new grease 4-24 [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual (960-634) 4 Replacement Procedures 4.10 CPU fan assembly Installing the CPU fan assembly To install the CPU fan assembly, follow the steps...
... heat sink and top of the CPU chip. Apply new grease evenly on the CPU using the special applicator. CPU OK Chip Figure 4-13 Applying new grease 4-24 [CONFIDENTIAL] PORTÉGÉ R500 Maintenance Manual (960-634) 4 Replacement Procedures 4.10 CPU fan assembly Installing the CPU fan assembly To install the CPU fan assembly, follow the steps...
Maintenance Manual
Page 241
Connect the fan cable to the slot and secure it with the following screws. • M2×6C S-THIN HEAD ×2 CAUTION: Arrange the fan cable within the area indicated with the thick line in the figure below. 4.10 CPU fan assembly 4 Replacement Procedures 3. Fan cable PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-25 Set the CPU fan assembly to the connector CN8771 on the system board. 4.
Connect the fan cable to the slot and secure it with the following screws. • M2×6C S-THIN HEAD ×2 CAUTION: Arrange the fan cable within the area indicated with the thick line in the figure below. 4.10 CPU fan assembly 4 Replacement Procedures 3. Fan cable PORTÉGÉ R500 Maintenance Manual (960-634) [CONFIDENTIAL] 4-25 Set the CPU fan assembly to the connector CN8771 on the system board. 4.