Troubleshooting Guide
Page 6
... Removing Jammed Paper 89 8. Remarks Where to Put Your Machine 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be Used 54 Operations Are Not Possible When Messages Appear...Run Out 86 Waste Toner...86 Replacing the Transmission Stamp Cartridge 87 7. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected 53 When You Cannot Send Scanned Files 54 When You Cannot Browse the Network to the Machine 96 When Not Used for a Long Time 96...
... Removing Jammed Paper 89 8. Remarks Where to Put Your Machine 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be Used 54 Operations Are Not Possible When Messages Appear...Run Out 86 Waste Toner...86 Replacing the Transmission Stamp Cartridge 87 7. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected 53 When You Cannot Send Scanned Files 54 When You Cannot Browse the Network to the Machine 96 When Not Used for a Long Time 96...
Troubleshooting Guide
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... of a sheet → ARDF 1 Names of Major Options Major options of this manual: • Auto Document Feeder → ADF • Auto Document Feeder capable of scanning both sides of keys on resolving user errors. Ignoring these notes. Indicates important safety notes. They can be found in serious injury or death. Indicates...
... of a sheet → ARDF 1 Names of Major Options Major options of this manual: • Auto Document Feeder → ADF • Auto Document Feeder capable of scanning both sides of keys on resolving user errors. Ignoring these notes. Indicates important safety notes. They can be found in serious injury or death. Indicates...
Troubleshooting Guide
Page 15
... Printer Scanner Reception Print TWAIN Using the control panel Scanning Scanning Printing Receive Data Printing Received Data Memory Reception Immediate Transmission Scanning an Original for Memory Transmission Memory Transmission Transmission Operation ... Original for Memory Transmission × Memory Transmission Immediate Transmission × Memory Reception Printing Received Data Receive Data Printing Using the control panel Scanning Scanning × × × × ×× ×× *1 ×× *1 *1 × × × × ×...
... Printer Scanner Reception Print TWAIN Using the control panel Scanning Scanning Printing Receive Data Printing Received Data Memory Reception Immediate Transmission Scanning an Original for Memory Transmission Memory Transmission Transmission Operation ... Original for Memory Transmission × Memory Transmission Immediate Transmission × Memory Reception Printing Received Data Receive Data Printing Using the control panel Scanning Scanning × × × × ×× ×× *1 ×× *1 *1 × × × × ×...
Troubleshooting Guide
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This setting is in "Print Priority". For setting of executing multiple functions simultaneously, specify which function should have priority in progress, scanning a document using another function may take more time. 10 When the Machine Does Not Operate As Wanted Note ❒ If the machine is capable of Printing Priority Function, 1 see "General Features", General Settings Guide. ❒ While printing is factory-preset to "Display mode".
This setting is in "Print Priority". For setting of executing multiple functions simultaneously, specify which function should have priority in progress, scanning a document using another function may take more time. 10 When the Machine Does Not Operate As Wanted Note ❒ If the machine is capable of Printing Priority Function, 1 see "General Features", General Settings Guide. ❒ While printing is factory-preset to "Display mode".
Troubleshooting Guide
Page 17
... is unavailable with this The specified paper size is placed. If other than 433 mm. Select paper manually, not with this length cannot be duplex scanned. Cannot detect original size Improper original is set. Use copy paper that are longer than 433 mm. Troubleshooting When Using the Copy Function This chapter...
... is unavailable with this The specified paper size is placed. If other than 433 mm. Select paper manually, not with this length cannot be duplex scanned. Cannot detect original size Improper original is set. Use copy paper that are longer than 433 mm. Troubleshooting When Using the Copy Function This chapter...
Troubleshooting Guide
Page 18
... Basic Authentication, Windows Authentication , LDAP Authentication, or Integration Server Authentication. The use . password is nn. See "Copier Fea- Stop scan- Authentication The entered login user name or Ask the administrator for the correct failed. Select one of copies exceeds the You can change ...the maximum maximum copy quantity. Max. Original is restrict- Cancel the current scan job. You do this, press the {Clear/ Stop} key on the scanner screen to use this size. login user name and...
... Basic Authentication, Windows Authentication , LDAP Authentication, or Integration Server Authentication. The use . password is nn. See "Copier Fea- Stop scan- Authentication The entered login user name or Ask the administrator for the correct failed. Select one of copies exceeds the You can change ...the maximum maximum copy quantity. Max. Original is restrict- Cancel the current scan job. You do this, press the {Clear/ Stop} key on the scanner screen to use this size. login user name and...
Troubleshooting Guide
Page 20
... exposure glass in the recommended temperature and humidity conditions. The paper is not placed correctly. See "Plac- ing Originals", Copy Reference. The exposure glass or scanning Clean them face up. Leave the exposure glass cover, ADF or ARDF open when copying. 14 Select the proper paper size. Parts of images are...
... exposure glass in the recommended temperature and humidity conditions. The paper is not placed correctly. See "Plac- ing Originals", Copy Reference. The exposure glass or scanning Clean them face up. Leave the exposure glass cover, ADF or ARDF open when copying. 14 Select the proper paper size. Parts of images are...
Troubleshooting Guide
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... You placed the originals in the in [Tray Paper 2 mode. Parts of originals correct order. Set a narrower margin with the first page to scan and copy remaining originals. Cannot print in duplex You have loaded paper exceeding Change the paper. See "Original Orientation", Copy Reference. Load paper in ... full memory. See "User Tools Menu (Copier Features)", Copy Reference. To continue copying, remove all ing originals should be copied. ter the scanned original has been To stop copying, press [Stop]. When using Duplex, copy is too wide.
... You placed the originals in the in [Tray Paper 2 mode. Parts of originals correct order. Set a narrower margin with the first page to scan and copy remaining originals. Cannot print in duplex You have loaded paper exceeding Change the paper. See "Original Orientation", Copy Reference. Load paper in ... full memory. See "User Tools Menu (Copier Features)", Copy Reference. To continue copying, remove all ing originals should be copied. ter the scanned original has been To stop copying, press [Stop]. When using Duplex, copy is too wide.
Troubleshooting Guide
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...been back, check it Transmission. If the error reoccurs frequently, chine or the telephone line (for Admin or Web Image Monitor. scanned on the control panel to display the message "Clear/Stop key was Immediate Transmission. Cannot detect The machine failed to standby mode ...destination list is being updated from the network using SmartDeviceMonitor for ex- ample, noise or cross talk). Memory is scanning an origi- Scanning will be stopped and only scanned page(s) will be a problem with the fax. Record the code number shown in use by another function. Other ...
...been back, check it Transmission. If the error reoccurs frequently, chine or the telephone line (for Admin or Web Image Monitor. scanned on the control panel to display the message "Clear/Stop key was Immediate Transmission. Cannot detect The machine failed to standby mode ...destination list is being updated from the network using SmartDeviceMonitor for ex- ample, noise or cross talk). Memory is scanning an origi- Scanning will be stopped and only scanned page(s) will be a problem with the fax. Record the code number shown in use by another function. Other ...
Troubleshooting Guide
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... e-mail screen. A network error has occurred and connection has failed. To select destination for sending by Scan to be updated, there may be some invalid dest. Depending on the Scan to Folder, press [Select] for LDAP server authentication. Try the operation once more . Max.: nnn...has exceeded the maximum number of [System Settings]. Wait until the message disappears. from the network using select SmartDeviceMonitor for sending by Scan to Folder screen. 3 23 has failed. Do not switch off the power while this message is displayed. Operations are not ...
... e-mail screen. A network error has occurred and connection has failed. To select destination for sending by Scan to be updated, there may be some invalid dest. Depending on the Scan to Folder, press [Select] for LDAP server authentication. Try the operation once more . Max.: nnn...has exceeded the maximum number of [System Settings]. Wait until the message disappears. from the network using select SmartDeviceMonitor for sending by Scan to Folder screen. 3 23 has failed. Do not switch off the power while this message is displayed. Operations are not ...
Troubleshooting Guide
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... to detect the size of the original when the {Start} key is set the mail size specified on the machine. Press [Original Size:], select the scanning area, and then resend the document. Contact the administrator. phone Line and Telephone", General Settings Guide. Both transmission and The terminal adaptor setting is not...
... to detect the size of the original when the {Start} key is set the mail size specified on the machine. Press [Original Size:], select the scanning area, and then resend the document. Contact the administrator. phone Line and Telephone", General Settings Guide. Both transmission and The terminal adaptor setting is not...
Troubleshooting Guide
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... received fax documents. tray. per or toner might have run out. See p.85 "Replacing Toner". but transmission is impossible during scanning. correct. 30 See ry Transmission. Cannot cancel an Im- Fax transmission. See "Canceling a Transmission", Facsimile Reference. Canceling Internet ...specified destina- If this happened when the Re- • Load paper into the paper tray. ble, but reception is being scanned. Replace the toner bottle. simile Reference. The toner has run out, • Add toner. The document is impossible. ...
... received fax documents. tray. per or toner might have run out. See p.85 "Replacing Toner". but transmission is impossible during scanning. correct. 30 See ry Transmission. Cannot cancel an Im- Fax transmission. See "Canceling a Transmission", Facsimile Reference. Canceling Internet ...specified destina- If this happened when the Re- • Load paper into the paper tray. ble, but reception is being scanned. Replace the toner bottle. simile Reference. The toner has run out, • Add toner. The document is impossible. ...
Troubleshooting Guide
Page 38
ing the toner bottle may not be printed or displayed correctly. Adjust scan density. ARDF is too dark. When using SmartDeviceMonitor for example: a-z, 0- 9). 32 fax was printed on thicker paper and fax it again. When the D Add Toner .... 3 Background of print may degrade the print quality or cause a mal- Received image is too light. • The image density has been • Increase the scanning density. Only use recommended paper. Received image is too light. See "Copy Paper", About This Machine. mended by the supplier. mended by the supplier or...
ing the toner bottle may not be printed or displayed correctly. Adjust scan density. ARDF is too dark. When using SmartDeviceMonitor for example: a-z, 0- 9). 32 fax was printed on thicker paper and fax it again. When the D Add Toner .... 3 Background of print may degrade the print quality or cause a mal- Received image is too light. • The image density has been • Increase the scanning density. Only use recommended paper. Received image is too light. See "Copy Paper", About This Machine. mended by the supplier. mended by the supplier or...
Troubleshooting Guide
Page 39
... for this reason, a Power Failure been lost , ask the senders to full memory. memory capacity. Do you press [Exit], the machine returns to send the scanned data? This function is full. ory Lock or Substitute Reception 3 have been lost stored in memory have memory if the machine remains for Memo- Message...
... for this reason, a Power Failure been lost , ask the senders to full memory. memory capacity. Do you press [Exit], the machine returns to send the scanned data? This function is full. ory Lock or Substitute Reception 3 have been lost stored in memory have memory if the machine remains for Memo- Message...
Troubleshooting Guide
Page 59
...original was placed with the front and back reversed. When the original is or out of margins being added to be scanned must face down . Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. ...When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are larger than the network TWAIN scanner function, certain paper size and resolution settings may ...
...original was placed with the front and back reversed. When the original is or out of margins being added to be scanned must face down . Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. ...When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are larger than the network TWAIN scanner function, certain paper size and resolution settings may ...
Troubleshooting Guide
Page 60
... describe likely causes of and solutions for network delivery and e-mail sending-related problems. When You Cannot Browse the Network to Send a Scanned File This section describes likely causes of and possible solutions for the Network Delivery function failing to Use the Network Delivery Scanner", General Settings... Guide. 54 Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following machine settings browsed when specify- dialog box cannot be an Contact the administrator.
... describe likely causes of and solutions for network delivery and e-mail sending-related problems. When You Cannot Browse the Network to Send a Scanned File This section describes likely causes of and possible solutions for the Network Delivery function failing to Use the Network Delivery Scanner", General Settings... Guide. 54 Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following machine settings browsed when specify- dialog box cannot be an Contact the administrator.
Troubleshooting Guide
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... the message disappears. Re- Depending on the number of and possible solutions for Admin destination(s) or Web Image Monitor. nation list. When You Cannot Send Scanned Files Operations Are Not Possible When Messages Appear This section describes likely causes of destinations to operate. Do not switch off the power while this...
... the message disappears. Re- Depending on the number of and possible solutions for Admin destination(s) or Web Image Monitor. nation list. When You Cannot Send Scanned Files Operations Are Not Possible When Messages Appear This section describes likely causes of destinations to operate. Do not switch off the power while this...
Troubleshooting Guide
Page 63
...Settings. Do you want to Folder. To select destinations for sending by e-mail, press [Select] for the message displayed on the Scan to use this function. The correct network settings are correct and the server is working properly. 57 played. LDAP server search timed out... number. Connection has failed. results which can be crowded. Try the operation once more than 30 degrees. Check settings and check Scanned File Status. Search results have exceeded the Search again after changing the number of the ADF or ARDF triggers the automatic original size...
...Settings. Do you want to Folder. To select destinations for sending by e-mail, press [Select] for the message displayed on the Scan to use this function. The correct network settings are correct and the server is working properly. 57 played. LDAP server search timed out... number. Connection has failed. results which can be crowded. Try the operation once more than 30 degrees. Check settings and check Scanned File Status. Search results have exceeded the Search again after changing the number of the ADF or ARDF triggers the automatic original size...
Troubleshooting Guide
Page 64
... size of desti- size)]. See "Registering a Protection Code", General Settings Guide. Exceeded max. been exceeded. Check settings and check Scanned File Status. at n.) The e-mail has too many (100 or Split the destinations into two or more characters may be sent...mail after specifying the sender's name. The maximum number of [Max. Send- See "Confirmation Displays", Scanner Reference. Check settings and check Scanned File Status. While a file was invalid. • Check that the user name and password are correct. • A password of ...
... size of desti- size)]. See "Registering a Protection Code", General Settings Guide. Exceeded max. been exceeded. Check settings and check Scanned File Status. at n.) The e-mail has too many (100 or Split the destinations into two or more characters may be sent...mail after specifying the sender's name. The maximum number of [Max. Send- See "Confirmation Displays", Scanner Reference. Check settings and check Scanned File Status. While a file was invalid. • Check that the user name and password are correct. • A password of ...
Troubleshooting Guide
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... and then enter it again. The memory is incorrect. The authentic settings for a while, and then retry the scan operation. • Reduce the scan area or scanning resolution. • Delete unneeded stored files. Information} key to check the status. been exceeded. data size per The... on and the authentic settings for Transmission/Delivery Function", Scanner Reference. Authentication failed. Check the login user name and password. tion. Scanning will be crowded. Exceeded max. Sending has failed. Press the {Job Try the operation once more. Check the settings or the server...
... and then enter it again. The memory is incorrect. The authentic settings for a while, and then retry the scan operation. • Reduce the scan area or scanning resolution. • Delete unneeded stored files. Information} key to check the status. been exceeded. data size per The... on and the authentic settings for Transmission/Delivery Function", Scanner Reference. Authentication failed. Check the login user name and password. tion. Scanning will be crowded. Exceeded max. Sending has failed. Press the {Job Try the operation once more. Check the settings or the server...