Troubleshooting Guide
Page 5
... Off the Main Power / In the Event of Major Options 1 1. Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of the Printer Driver .........37 Windows 95/98/Me, Windows 2000 or Windows NT 4.0 37 Windows XP Professional or Windows Server 2003 37 Windows XP Home Edition 38 When...
... Off the Main Power / In the Event of Major Options 1 1. Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of the Printer Driver .........37 Windows 95/98/Me, Windows 2000 or Windows NT 4.0 37 Windows XP Professional or Windows Server 2003 37 Windows XP Home Edition 38 When...
Troubleshooting Guide
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... 89 8. Remarks Where to Put Your Machine 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be Used 54 Operations Are Not Possible When Messages Appear 55 When a Message Is Displayed 56...
... 89 8. Remarks Where to Put Your Machine 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be Used 54 Operations Are Not Possible When Messages Appear 55 When a Message Is Displayed 56...
Troubleshooting Guide
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... shown on the Paper Size Selector". You have loaded the paper Load paper correctly. Enter the user code (up , and into Tray 1-4 with the printer driver. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is still jammed in the tray. Enter your login user name and user password. up...
... shown on the Paper Size Selector". You have loaded the paper Load paper correctly. Enter the user code (up , and into Tray 1-4 with the printer driver. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is still jammed in the tray. Enter your login user name and user password. up...
Troubleshooting Guide
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.... mail Settings] to detect the size of the original when the {Start} key is set ." The entered login user name, password, or driver encryption key is in User Parameters. Make sure that you set "Receive documents by pressing the {Start} key when originals are not set by... General Settings Guide. If the machine fails to [Off], or set to "Off", when using On Hook Dial or Manual Dial, "Receiving..." LAN-Fax Driver does A high security level is pressed, it correctly. connected. Set [Maximum E-mail Size] under [Ement exceeds the maximum e- Check your login user name...
.... mail Settings] to detect the size of the original when the {Start} key is set ." The entered login user name, password, or driver encryption key is in User Parameters. Make sure that you set "Receive documents by pressing the {Start} key when originals are not set by... General Settings Guide. If the machine fails to [Off], or set to "Off", when using On Hook Dial or Manual Dial, "Receiving..." LAN-Fax Driver does A high security level is pressed, it correctly. connected. Set [Maximum E-mail Size] under [Ement exceeds the maximum e- Check your login user name...
Troubleshooting Guide
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... Professional or Windows Server 2003 This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0. Install the printer driver using Auto Run. Windows 95/98/Me, Windows 2000 or Windows NT 4.0 This section describes the procedure under Windows XP Professional or Windows...Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard. The message number 58 or 34 indicates that the printer driver cannot be installed using [Add Printer] or [Install Printer]. If the installer starts, click [Cancel] to do if a message appears when ...
... Professional or Windows Server 2003 This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0. Install the printer driver using Auto Run. Windows 95/98/Me, Windows 2000 or Windows NT 4.0 This section describes the procedure under Windows XP Professional or Windows...Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard. The message number 58 or 34 indicates that the printer driver cannot be installed using [Add Printer] or [Install Printer]. If the installer starts, click [Cancel] to do if a message appears when ...
Troubleshooting Guide
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B Click [Add a Printer]. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. A On the [Start] menu, click [Printers and Faxes]. C Follow the instructions in Add Printer Wizard. If the installer starts, click [Cancel] to quit. 4 38 Troubleshooting When Using the Printer Function Windows XP Home Edition This section describes the procedure under Windows XP Home Edition.
B Click [Add a Printer]. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. A On the [Start] menu, click [Printers and Faxes]. C Follow the instructions in Add Printer Wizard. If the installer starts, click [Cancel] to quit. 4 38 Troubleshooting When Using the Printer Function Windows XP Home Edition This section describes the procedure under Windows XP Home Edition.
Troubleshooting Guide
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... or do single-sided printing. If the message appears again, call your sales or service representative. Memory Overflow Maximum capacity of [Resolution] in the printer driver, or select [Font Priority] in off the main power switch, and back on again. Tray # Error An error has occurred with the paper tray. # indicates...
... or do single-sided printing. If the message appears again, call your sales or service representative. Memory Overflow Maximum capacity of [Resolution] in the printer driver, or select [Font Priority] in off the main power switch, and back on again. Tray # Error An error has occurred with the paper tray. # indicates...
Troubleshooting Guide
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...this message is displayed. [List/Test Print] is lit or blinks during transmission. Printing does not start . Printing does not start . or driver encryption key is operating in an extended wireless LAN, the receiver's MAC address may be some delay before you can resume operation. display panel...Confirm the orange LED is lit, and the green LED is disa- The login user name, password, or Check the login user name, password, driver encryption key is red. The status indicator of the control panel. The cause is displayed. See p.39 "When a Message Is Displayed". Reselect ...
...this message is displayed. [List/Test Print] is lit or blinks during transmission. Printing does not start . Printing does not start . or driver encryption key is operating in an extended wireless LAN, the receiver's MAC address may be some delay before you can resume operation. display panel...Confirm the orange LED is lit, and the green LED is disa- The login user name, password, or Check the login user name, password, driver encryption key is red. The status indicator of the control panel. The cause is displayed. See p.39 "When a Message Is Displayed". Reselect ...
Troubleshooting Guide
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... entire page is set on coarse paper or treated paper can damage the machine's internal components. On the printer driver, under [Print Quality], [Level Color] is contain blots or damp. See the printer driver Help. Printed images contain blots or are not made when printing on thick paper. • PCL 6/5e and...
... entire page is set on coarse paper or treated paper can damage the machine's internal components. On the printer driver, under [Print Quality], [Level Color] is contain blots or damp. See the printer driver Help. Printed images contain blots or are not made when printing on thick paper. • PCL 6/5e and...
Troubleshooting Guide
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...-genuine toner. Contact your service representative. A non-Windows OS is dirty. Print result dif- The machine is Use the machine's printer driver and check the machine is failed or cancelled data remaining. printing. Check whether there is fers from Energy Saver mode, it takes time to... too The machine much time to process. Optional components connected to warm up, and this takes time. See the printer driver Help. See the printer driver Help. 46 Printing on recommended paper produces better resolufrom the display. If the Data In indicator is blinking, data is too...
...-genuine toner. Contact your service representative. A non-Windows OS is dirty. Print result dif- The machine is Use the machine's printer driver and check the machine is failed or cancelled data remaining. printing. Check whether there is fers from Energy Saver mode, it takes time to... too The machine much time to process. Optional components connected to warm up, and this takes time. See the printer driver Help. See the printer driver Help. 46 Printing on recommended paper produces better resolufrom the display. If the Data In indicator is blinking, data is too...
Troubleshooting Guide
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.... An error might be different to that on the computer display. have selected to replace TrueType fonts with machine fonts in the printer driver's [Printout paper size:] dialog box. In the application, change the layout, character size, and character settings. The printed image is ...different from certain applications, do not print. The correct printer driver settings are not made . • In the [Change User Settings] dialog box, on the [Misc.] tab, select [Print as bitmap]. ...
.... An error might be different to that on the computer display. have selected to replace TrueType fonts with machine fonts in the printer driver's [Printout paper size:] dialog box. In the application, change the layout, character size, and character settings. The printed image is ...different from certain applications, do not print. The correct printer driver settings are not made . • In the [Change User Settings] dialog box, on the [Misc.] tab, select [Print as bitmap]. ...
Troubleshooting Guide
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... you selected and the feed orientation selected in the recommended temperature and humidity condition. Set the machine's feed orientation and the printer driver's feed orientation accordingly. Print is comes creased. sheets loaded the side fences of the 4 machine. pacity of the paper tray ... and humidity condition. damp. Garbled characters are locked. Misfeeds occur frequently. Images are properly cover is slanted. See the printer driver Help. 48 Misfeeds occur The number of Load paper only as high as the upper limit markings on frequently. Paper", About This...
... you selected and the feed orientation selected in the recommended temperature and humidity condition. Set the machine's feed orientation and the printer driver's feed orientation accordingly. Print is comes creased. sheets loaded the side fences of the 4 machine. pacity of the paper tray ... and humidity condition. damp. Garbled characters are locked. Misfeeds occur frequently. Images are properly cover is slanted. See the printer driver Help. 48 Misfeeds occur The number of Load paper only as high as the upper limit markings on frequently. Paper", About This...
Troubleshooting Guide
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...See "Timer Settings", General Settings Guide and "ENERGY STAR Program", About This Machine. Processing time ble delay between might be set the printer driver to print without using the graphics command. High volume al printing. Wait for speed)] in the [PostScript Output Option] list. [PostScript Output...graphics command, the graphics command from the machine is considera- For how to open the printing preferences dialog box, see "Setting Up the Printer Driver", Printer Reference. ❖ PCL 6/5e Select the lower value for the [Resolution] list on the [Print Quality] tab in the printing ...
...See "Timer Settings", General Settings Guide and "ENERGY STAR Program", About This Machine. Processing time ble delay between might be set the printer driver to print without using the graphics command. High volume al printing. Wait for speed)] in the [PostScript Output Option] list. [PostScript Output...graphics command, the graphics command from the machine is considera- For how to open the printing preferences dialog box, see "Setting Up the Printer Driver", Printer Reference. ❖ PCL 6/5e Select the lower value for the [Resolution] list on the [Print Quality] tab in the printing ...
Troubleshooting Guide
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.... See "Interface Settings", General Settings Guide. If you cannot load paper of another machine. Make the following settings with the printer driver: • Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings] dialog box, on the [Print Settings] tab in the...layout is not working. Dither patterns do not match. Bidirectional communication is not as that fits on a single page on the Properties of the printer driver. dows 95/98/Me, Windows 2000/XP, or Windows NT 4.0, Auto Reduce/Enlarge print does not come out as broken lines. Set up ...
.... See "Interface Settings", General Settings Guide. If you cannot load paper of another machine. Make the following settings with the printer driver: • Change the [Dithering:] setting on the [Image Adjustments] tab in the [Change User Settings] dialog box, on the [Print Settings] tab in the...layout is not working. Dither patterns do not match. Bidirectional communication is not as that fits on a single page on the Properties of the printer driver. dows 95/98/Me, Windows 2000/XP, or Windows NT 4.0, Auto Reduce/Enlarge print does not come out as broken lines. Set up ...
Troubleshooting Guide
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...If a different paper size and orientation are not made. User code management may have been set . cannot be entered from the printer driver. 51 Duplex printing is malfunctioning. Make sure the application's paper size and orientation settings match those of the printer...specified as Paper Type on the malfunctioning. Duplex printing is Duplex printing Change the Paper Type setting for tings Guide. The correct application or printer driver settings are set in the bypass tray. To print, the user code must be done System Settings menu. When using Windows 95 / 98 ...
...If a different paper size and orientation are not made. User code management may have been set . cannot be entered from the printer driver. 51 Duplex printing is malfunctioning. Make sure the application's paper size and orientation settings match those of the printer...specified as Paper Type on the malfunctioning. Duplex printing is Duplex printing Change the Paper Type setting for tings Guide. The correct application or printer driver settings are set in the bypass tray. To print, the user code must be done System Settings menu. When using Windows 95 / 98 ...
Troubleshooting Guide
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... the extended security ty setting, contact the administrator. See "Network Settings", General Settings Guide. 5 When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver failing to Use the Network Delivery Scanner", General Settings Guide. 54 setting. Problem Cause Solution The network cannot...
... the extended security ty setting, contact the administrator. See "Network Settings", General Settings Guide. 5 When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver failing to Use the Network Delivery Scanner", General Settings Guide. 54 setting. Problem Cause Solution The network cannot...
Troubleshooting Guide
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... want to register a name that ready in use. Please use . is al- tray. Load paper of paper. Check whether the originals are using the TWAIN driver. Check the registered names. See "Rela- Troubleshooting When Using the Scanner Function Message Cause Solution Out of a size that is listed in the message. No...
... want to register a name that ready in use. Please use . is al- tray. Load paper of paper. Check whether the originals are using the TWAIN driver. Check the registered names. See "Rela- Troubleshooting When Using the Scanner Function Message Cause Solution Out of a size that is listed in the message. No...
Troubleshooting Guide
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.... Cannot find • The main power switch of the client computer. • Use an application such as the machine's protocol. Contact the administrator. See TWAIN Driver help. scanner is connected to the (XXX and YYY indicate a scanner name.) network correctly. • Deactivate the personal firewall of the • Check whether the...
.... Cannot find • The main power switch of the client computer. • Use an application such as the machine's protocol. Contact the administrator. See TWAIN Driver help. scanner is connected to the (XXX and YYY indicate a scanner name.) network correctly. • Deactivate the personal firewall of the • Check whether the...
Troubleshooting Guide
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... can use the TCP/IP protocol. memory. An error has occurred in the scanner driver. The entered login user name, password, or driver encryption key was invalid. • Check the login user name, password, and driver encryption key. • Permission to the client computer. • Check whether the ...Ethernet board of Login User Name, Login Password or Driver Encryption Key is connected correctly to use this function has not been granted. Check whether the client compu- cations, then restart scan...
... can use the TCP/IP protocol. memory. An error has occurred in the scanner driver. The entered login user name, password, or driver encryption key was invalid. • Check the login user name, password, and driver encryption key. • Permission to the client computer. • Check whether the ...Ethernet board of Login User Name, Login Password or Driver Encryption Key is connected correctly to use this function has not been granted. Check whether the client compu- cations, then restart scan...
Troubleshooting Guide
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... moving the machine, 94 Printed image is different from computer display, 45 Printed image is faded, 45 Printed image is in wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing does not start, 42 R RDS (Remote Diagnostic System), 35 Reception, 29 Release button, 71 Removing Jammed Paper, 89 Replacing Toner...
... moving the machine, 94 Printed image is different from computer display, 45 Printed image is faded, 45 Printed image is in wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing does not start, 42 R RDS (Remote Diagnostic System), 35 Reception, 29 Release button, 71 Removing Jammed Paper, 89 Replacing Toner...