Troubleshooting Guide
Page 5
... Operating the Machine 6 When a Job Is Not Performed 9 2. TABLE OF CONTENTS Manuals for This Machine i How to Read This Manual 1 Symbols ...1 Names of the Printer Driver .........37 Windows 95/98/Me, Windows 2000 or Windows NT 4.0 37 Windows XP Professional or Windows Server 2003 37 Windows XP Home Edition 38 When...
... Operating the Machine 6 When a Job Is Not Performed 9 2. TABLE OF CONTENTS Manuals for This Machine i How to Read This Manual 1 Symbols ...1 Names of the Printer Driver .........37 Windows 95/98/Me, Windows 2000 or Windows NT 4.0 37 Windows XP Professional or Windows Server 2003 37 Windows XP Home Edition 38 When...
Troubleshooting Guide
Page 6
Remarks Where to Put Your Machine 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be Used 54 Operations Are Not Possible When Messages Appear 55 When a Message Is Displayed 56 ...
Remarks Where to Put Your Machine 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be Used 54 Operations Are Not Possible When Messages Appear 55 When a Message Is Displayed 56 ...
Troubleshooting Guide
Page 13
...], and then press [OK]. You have selected a tray that is set the paper size. Enter the user code (up , and into Tray 1-4 with the printer driver. digits), and then press the {OK} or {q} key. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set to Put Your Machine". 7 "Temperature...
...], and then press [OK]. You have selected a tray that is set the paper size. Enter the user code (up , and into Tray 1-4 with the printer driver. digits), and then press the {OK} or {q} key. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set to Put Your Machine". 7 "Temperature...
Troubleshooting Guide
Page 35
... you cannot receive by pressing the {Start} key. If the machine fails to detect the size of the Internet fax docu- LAN-Fax Driver does A high security level is pressed, it performs a receiving operation. See "Con- 3 necting the Machine to a larger value. correct....Problem Cause Solution Document appears The original was placed upside Place it is set "Receive documents by the Contact the administrator. LAN-Fax Driver does not work . Transmission failed due to "Off" in - appears and transmission is incorrect. Press [Original Size:], select the scanning...
... you cannot receive by pressing the {Start} key. If the machine fails to detect the size of the Internet fax docu- LAN-Fax Driver does A high security level is pressed, it performs a receiving operation. See "Con- 3 necting the Machine to a larger value. correct....Problem Cause Solution Document appears The original was placed upside Place it is set "Receive documents by the Contact the administrator. LAN-Fax Driver does not work . Transmission failed due to "Off" in - appears and transmission is incorrect. Press [Original Size:], select the scanning...
Troubleshooting Guide
Page 43
... 2003 This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0. If the printer driver is either\DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. C Follow the instructions in Add Printer Wizard. Windows 95/98/Me, Windows 2000 or Windows NT... Follow the instructions in Add Printer Wizard. A On the [Start] menu, point to quit. B Click [Add a printer]. Install the printer driver using Auto Run. A On the [Start] menu, click [Printers and Faxes]. 4. Troubleshooting When Using the Printer Function This chapter describes likely causes...
... 2003 This section describes the procedure under Windows 95/98/Me, Windows 2000 or Windows NT 4.0. If the printer driver is either\DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. C Follow the instructions in Add Printer Wizard. Windows 95/98/Me, Windows 2000 or Windows NT... Follow the instructions in Add Printer Wizard. A On the [Start] menu, point to quit. B Click [Add a printer]. Install the printer driver using Auto Run. A On the [Start] menu, click [Printers and Faxes]. 4. Troubleshooting When Using the Printer Function This chapter describes likely causes...
Troubleshooting Guide
Page 44
B Click [Add a Printer]. Troubleshooting When Using the Printer Function Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. If the installer starts, click [Cancel] to quit. 4 38 C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. A On the [Start] menu, click [Printers and Faxes].
B Click [Add a Printer]. Troubleshooting When Using the Printer Function Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. If the installer starts, click [Cancel] to quit. 4 38 C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. A On the [Start] menu, click [Printers and Faxes].
Troubleshooting Guide
Page 46
..., such as the finished using that. and password. • The machine currently cannot • Contact the administrator. Reduce the value of [Resolution] in the printer driver, or select [Font Priority] in off position configured for Tray # # indicates the tray number. tray. For details about the tray settings, see "Printer Features", General...
..., such as the finished using that. and password. • The machine currently cannot • Contact the administrator. Reduce the value of [Resolution] in the printer driver, or select [Font Priority] in off position configured for Tray # # indicates the tray number. tray. For details about the tray settings, see "Printer Features", General...
Troubleshooting Guide
Page 49
Also, check there are correct. Printing does not start . Printing does not start . or driver encryption key is connect- If the Data In indicator is unlit or • When the machine is correct. Reselect destination(s) or sender's name later. Depending... printing does not start when using SmartDeviceMonitor for Admin or Web Image Monitor. The login user name, password, or Check the login user name, password, driver encryption key is operating in transmission between access point and wired clients, and between access point and wireless clients. display panel and take required action...
Also, check there are correct. Printing does not start . Printing does not start . or driver encryption key is connect- If the Data In indicator is unlit or • When the machine is correct. Reselect destination(s) or sender's name later. Depending... printing does not start when using SmartDeviceMonitor for Admin or Web Image Monitor. The login user name, password, or Check the login user name, password, driver encryption key is operating in transmission between access point and wired clients, and between access point and wireless clients. display panel and take required action...
Troubleshooting Guide
Page 51
.... Problem Cause Solution The print on a level surface. The print on the entire page is Smooth out the wrinkles from a computer. On the printer driver, under [Print Quality], [Level Color] is contain blots or damp. Printing on the [Print Settings] tab. Printed images The paper is checked. are... is too The paper is too The correct padark or too light. The print on the The paper is damp. See the printer driver Help. Settings for problems that can result in the recommended temperature and humidity condition. Check the environment of and possible solutions for thick ...
.... Problem Cause Solution The print on a level surface. The print on the entire page is Smooth out the wrinkles from a computer. On the printer driver, under [Print Quality], [Level Color] is contain blots or damp. Printing on the [Print Settings] tab. Printed images The paper is checked. are... is too The paper is too The correct padark or too light. The print on the The paper is damp. See the printer driver Help. Settings for problems that can result in the recommended temperature and humidity condition. Check the environment of and possible solutions for thick ...
Troubleshooting Guide
Page 52
...Function Problem Cause Solution Image is too dark. display. er", Printer Reference. 4 Print result dif- Data transmis- See the printer driver Help. from the sion failed or See "Checking the Error Log", Printer Reference. Paper is fers from the display. Contact your ...service representative. Check the application supports the printer driver. See "Setting Up the Printer Driv- display. The option setup in loss of print quality and other problems. Use manufacturer-...
...Function Problem Cause Solution Image is too dark. display. er", Printer Reference. 4 Print result dif- Data transmis- See the printer driver Help. from the sion failed or See "Checking the Error Log", Printer Reference. Paper is fers from the display. Contact your ...service representative. Check the application supports the printer driver. See "Setting Up the Printer Driv- display. The option setup in loss of print quality and other problems. Use manufacturer-...
Troubleshooting Guide
Page 53
...] group, select [Quality], and then print. • On the [Misc.] tab, select [Spool data in the printing process. The correct printer driver settings are not made . • On the [Print Quality] tab, for the [Print priority according to extract TrueType fonts]. • On the...reduction, image layout might Check the machine's display panel to selected paper] group, select [Quality], and then print. The correct printer driver settings are not made . In the application, change the layout, character size, and character settings. have selected to print TrueType fonts as...
...] group, select [Quality], and then print. • On the [Misc.] tab, select [Spool data in the printing process. The correct printer driver settings are not made . • On the [Print Quality] tab, for the [Print priority according to extract TrueType fonts]. • On the...reduction, image layout might Check the machine's display panel to selected paper] group, select [Quality], and then print. The correct printer driver settings are not made . In the application, change the layout, character size, and character settings. have selected to print TrueType fonts as...
Troubleshooting Guide
Page 54
...Printed paper is open. The paper is feeding in the wrong orientation. The correct printer language might not be - See the printer driver Help. 48 See p.71 "Changing the Paper Size". See "Copy Paper", About This Machine. See "Copy Paper", About This comes.... damp. Misfeeds occur frequently. being used. See "Copy Paper", About This Machine. Set the machine's feed orientation and the printer driver's feed orientation accordingly. Misfeeds occur The number of Load paper only as high as the upper limit markings on frequently. Machine. See ...
...Printed paper is open. The paper is feeding in the wrong orientation. The correct printer language might not be - See the printer driver Help. 48 See p.71 "Changing the Paper Size". See "Copy Paper", About This Machine. See "Copy Paper", About This comes.... damp. Misfeeds occur frequently. being used. See "Copy Paper", About This Machine. Set the machine's feed orientation and the printer driver's feed orientation accordingly. Misfeeds occur The number of Load paper only as high as the upper limit markings on frequently. Machine. See ...
Troubleshooting Guide
Page 55
...is located as graphics-heavy documents, takes longer to print without using the graphics command. Processing time ble delay between might be set the printer driver to process. data, such as follows: • Windows 95 / 98 / Me [PostScript output format:] on the [PostScript] tab in ...print accurately, set . High volume al printing. Wait for [Resolution:] on the [Print Quality] tab in the printer driver's dialog box. See the printer driver Help. 4 49 If the Data In indicator is considera- Other Printing Problems Problem Cause Solution There is blinking, data ...
...is located as graphics-heavy documents, takes longer to print without using the graphics command. Processing time ble delay between might be set the printer driver to process. data, such as follows: • Windows 95 / 98 / Me [PostScript output format:] on the [PostScript] tab in ...print accurately, set . High volume al printing. Wait for [Resolution:] on the [Print Quality] tab in the printer driver's dialog box. See the printer driver Help. 4 49 If the Data In indicator is considera- Other Printing Problems Problem Cause Solution There is blinking, data ...
Troubleshooting Guide
Page 56
... print does not come out as broken lines. See "Interface Settings", General Settings Guide. If you cannot load paper of the printer driver. Information that selected in the application. Make sure the application's paper size and orientation settings match those of the correct size, use ...the application's settings to reduce the image, and then print. Set up optional devices on the Properties of another machine. See the printer driver Help. If a different paper size and orientation are printed. Photo images are not recognized when using Win- Dither patterns do not match...
... print does not come out as broken lines. See "Interface Settings", General Settings Guide. If you cannot load paper of the printer driver. Information that selected in the application. Make sure the application's paper size and orientation settings match those of the correct size, use ...the application's settings to reduce the image, and then print. Set up optional devices on the Properties of another machine. See the printer driver Help. If a different paper size and orientation are printed. Photo images are not recognized when using Win- Dither patterns do not match...
Troubleshooting Guide
Page 57
...[On] on the System Settings menu. Duplex printing is malfunctioning. which [Off] has 4 been specified as expected. The correct application or printer driver settings are set . User Authentication may have been set in the bypass tray. When using Windows 95 / 98 / Me / 2000 / XP... from a tray other than the bypass tray. Make sure the application's paper size and orientation settings match those of the printer driver. User code management may have loaded thick paper , OHP transparencies, or labels specified as the paper type. Specify another paper type...
...[On] on the System Settings menu. Duplex printing is malfunctioning. which [Off] has 4 been specified as expected. The correct application or printer driver settings are set . User Authentication may have been set in the bypass tray. When using Windows 95 / 98 / Me / 2000 / XP... from a tray other than the bypass tray. Make sure the application's paper size and orientation settings match those of the printer driver. User code management may have loaded thick paper , OHP transparencies, or labels specified as the paper type. Specify another paper type...
Troubleshooting Guide
Page 60
... Files The following machine settings browsed when specify- See "Network Settings", General Settings Guide. 5 When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver failing to operate when files are sent. old version or a security setting may not be specified. may be...
... Files The following machine settings browsed when specify- See "Network Settings", General Settings Guide. 5 When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver failing to operate when files are sent. old version or a security setting may not be specified. may be...
Troubleshooting Guide
Page 66
... is al- A paper misfeed has occurred in ADF. Remove jammed originals, and side the ADF or ARDF. Check whether the originals are using the TWAIN driver. Install the operating system of the machine, and then turn off the main power switch, see "Turning Off the Main Power", About This Machine. The...
... is al- A paper misfeed has occurred in ADF. Remove jammed originals, and side the ADF or ARDF. Check whether the originals are using the TWAIN driver. Install the operating system of the machine, and then turn off the main power switch, see "Turning Off the Main Power", About This Machine. The...
Troubleshooting Guide
Page 68
...'s protocol. An access mask is open. The ADF or ARDF cover is set as telnet to make sure SNMPv1 or SNMPv2 is insufficient. See TWAIN Driver help. Insufficient When a paper misfeed occurs in User Tools. Reduce the machine during printing, the scanning ar- ea. Cannot find • The main power switch...
...'s protocol. An access mask is open. The ADF or ARDF cover is set as telnet to make sure SNMPv1 or SNMPv2 is insufficient. See TWAIN Driver help. Insufficient When a paper misfeed occurs in User Tools. Reduce the machine during printing, the scanning ar- ea. Cannot find • The main power switch...
Troubleshooting Guide
Page 69
...protocol. memory. Close all the unnecessary applications running on the client computer. • Uninstall the TWAIN Driver, restart the computer, and then 5 reinstall the TWAIN Driver. Check whether the client compu- cations, then restart scan- Insufficient Memory is incorrect. When a ...Message Is Displayed Message Cause Solution Error has occurred in the driver. • Check whether the network cable is connected correctly to use the TCP/IP protocol. ning. • Close all ...
...protocol. memory. Close all the unnecessary applications running on the client computer. • Uninstall the TWAIN Driver, restart the computer, and then 5 reinstall the TWAIN Driver. Check whether the client compu- cations, then restart scan- Insufficient Memory is incorrect. When a ...Message Is Displayed Message Cause Solution Error has occurred in the driver. • Check whether the network cable is connected correctly to use the TCP/IP protocol. ning. • Close all ...
Troubleshooting Guide
Page 106
... moving the machine, 94 Printed image is different from computer display, 45 Printed image is faded, 45 Printed image is in wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing does not start, 42 R RDS (Remote Diagnostic System), 35 Reception, 29 Release button, 71 Removing Jammed Paper, 89 Replacing Toner...
... moving the machine, 94 Printed image is different from computer display, 45 Printed image is faded, 45 Printed image is in wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing does not start, 42 R RDS (Remote Diagnostic System), 35 Reception, 29 Release button, 71 Removing Jammed Paper, 89 Replacing Toner...