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... and Regulatory Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection...Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide iii Uncontrolled Document
... and Regulatory Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection...Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19 SB6121 Cable Modem • Installation Guide iii Uncontrolled Document
Installation Guide
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...equipment, basic safety precautions should always be in accordance with all applicable device safety requirements of the country of use. • Installation of this device must be walked on or pinched by local lightning strikes and other outlet unless the plug can result in ... under test conditions that included the use this product near water: for connections to the main power supply circuit. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document If you operate this device. Give particular attention to avoid damaging the device by items placed upon...
...equipment, basic safety precautions should always be in accordance with all applicable device safety requirements of the country of use. • Installation of this device must be walked on or pinched by local lightning strikes and other outlet unless the plug can result in ... under test conditions that included the use this product near water: for connections to the main power supply circuit. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document If you operate this device. Give particular attention to avoid damaging the device by items placed upon...
Installation Guide
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... with residential or commercial waste. Never use only. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Do not perform any other than that contained in a particular installation. However, there is restricted to indoor use cleaning fluid or similar chemicals. Recycling your region. Please visit www.motorola.com/recycle for compliance could void the user's authority...
... with residential or commercial waste. Never use only. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Do not perform any other than that contained in a particular installation. However, there is restricted to indoor use cleaning fluid or similar chemicals. Recycling your region. Please visit www.motorola.com/recycle for compliance could void the user's authority...
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...IC Radiation Exposure Statement IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document INDUSTRY CANADA (IC) STATEMENT This device complies with Canadian ICES-003. Cet appareil numérique ... interference, and • This device must accept any person's body (including hands, wrists, feet, and ankles) must not be installed and operated with a minimum distance of the 5150-5250 MHz frequency band is not accessible by the end user. B FCC Radiation ...
...IC Radiation Exposure Statement IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document INDUSTRY CANADA (IC) STATEMENT This device complies with Canadian ICES-003. Cet appareil numérique ... interference, and • This device must accept any person's body (including hands, wrists, feet, and ankles) must not be installed and operated with a minimum distance of the 5150-5250 MHz frequency band is not accessible by the end user. B FCC Radiation ...
Installation Guide
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... • In the Box SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 1 Uncontrolled Document If you obtained the modem from your home or business to the network Contains software license, warranty, and safety information for the SB6121 Provides basic information for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and...
... • In the Box SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 1 Uncontrolled Document If you obtained the modem from your home or business to the network Contains software license, warranty, and safety information for the SB6121 Provides basic information for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education, and...
Installation Guide
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... an upstream (send) channel connection Scanning for power, communications, and errors: ICON 1 2 3 4 FLASHING Not applicable - 2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection... is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document
... an upstream (send) channel connection Scanning for power, communications, and errors: ICON 1 2 3 4 FLASHING Not applicable - 2 Front Panel B Product Overview The SB6121 front panel icons provide the following modem status information for an Internet connection Green: Non-bonded downstream channel is connected Blue*: High-speed Internet connection... is connected Blue*: High-speed Internet connection with bonded upstream channels Green: Startup process completed Product Overview • Front Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 3 Uncontrolled Document
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Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is made. Your service provider may also implement bonded channels ... A device, computer, or hub is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your...
Rear Panel 1 2 3 Product Overview • Rear Panel SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 4 Uncontrolled Document The LINK icon turns blue when a high-speed Gigabit Ethernet (GigE) connection is made. Your service provider may also implement bonded channels ... A device, computer, or hub is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection from the SB6121 to your PC Powers on and off the cable modem Note: The Energy Conservation switch may be an option that is not provided by your...
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... • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. It contains a MAC address which is located on the bottom of the modem. The SB6121 rear panel contains the ... an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device.
... • MAC Label SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 5 Uncontrolled Document To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. It contains a MAC address which is located on the bottom of the modem. The SB6121 rear panel contains the ... an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable 2 Coaxial cable connector 3 +12VDC Power connector B MAC Label The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device.
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... indoor use only. Plug the other end of the cables to lightning could create a safety hazard and damage the product. 1. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Exposure of the coaxial cable to avoid damaging them. 3. Connect the other end of the power cord into...
... indoor use only. Plug the other end of the cables to lightning could create a safety hazard and damage the product. 1. Installing the Modem • Connecting the SB6121 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 6 Uncontrolled Document Exposure of the coaxial cable to avoid damaging them. 3. Connect the other end of the power cord into...
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...vertically. • Make sure you mount the unit on a wall, do the following before starting the installation. • Decide if you are removed from the back of the cable modem before starting: •...Conservation Switch The Energy Conservation switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used. • Push • Push button in the...choose to mount the cable modem on drywall). Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document
...vertically. • Make sure you mount the unit on a wall, do the following before starting the installation. • Decide if you are removed from the back of the cable modem before starting: •...Conservation Switch The Energy Conservation switch is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used. • Push • Push button in the...choose to mount the cable modem on drywall). Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 7 Uncontrolled Document
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... to water, gas, or electrical lines. 1. Verify that the cable modem is still securely attached to mark the holes. 2. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document B Before drilling holes in the wall, check the structure for the spacing needed between the wall and... head thickness 9.0 mm (0.35") maximum screw head diameter 2.5 mm (0.10") minimum screw head to wall spacing 3. Note: The hole depth will be determined by the installer and by the type of hardware selected.
... to water, gas, or electrical lines. 1. Verify that the cable modem is still securely attached to mark the holes. 2. Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 8 Uncontrolled Document B Before drilling holes in the wall, check the structure for the spacing needed between the wall and... head thickness 9.0 mm (0.35") maximum screw head diameter 2.5 mm (0.10") minimum screw head to wall spacing 3. Note: The hole depth will be determined by the installer and by the type of hardware selected.
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B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
B Installing the Modem • Wall Mounting the Modem SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 9 Uncontrolled Document
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... window. 4. Select Obtain an IP address automatically and Obtain DNS server address automatically. 9. Type www.motorola.com in the Address bar. If the Motorola website appears, you complete the TCP/IP configuration, go to Verifying the IP Address for your network ...the remaining windows and exit the Control Panel. Connecting to the Internet. Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Right-click the network connection for Windows 7. Select Properties to close the Internet Protocol Version ...
... window. 4. Select Obtain an IP address automatically and Obtain DNS server address automatically. 9. Type www.motorola.com in the Address bar. If the Motorola website appears, you complete the TCP/IP configuration, go to Verifying the IP Address for your network ...the remaining windows and exit the Control Panel. Connecting to the Internet. Configuring TCP/IP for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Right-click the network connection for Windows 7. Select Properties to close the Internet Protocol Version ...
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... Protocol (TCP/IP) Properties window. 7. Open the Control Panel. 3. Click Control Panel. 3. Click OK to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Be sure Internet Protocol (TCP/IP) is checked. 6. Vista may prompt you complete the TCP/IP configuration, go to save...
... Protocol (TCP/IP) Properties window. 7. Open the Control Panel. 3. Click Control Panel. 3. Click OK to Verifying the IP Address for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Be sure Internet Protocol (TCP/IP) is checked. 6. Vista may prompt you complete the TCP/IP configuration, go to save...
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... to 169.254.255.255, is displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. On the Windows taskbar, click Start. 2. Click Accessories. 4. The Auto-configuration IP address, ranging from 169.254.0.0 to ...is reserved for Automatic Private IP Addressing (APIPA). If an Auto-configuration IP address is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Select Run to access the Internet using the cable modem. Check the following: • ...
... to 169.254.255.255, is displayed, that indicates possible broadband network problems or an improper connection between your computer and the SB6121. On the Windows taskbar, click Start. 2. Click Accessories. 4. The Auto-configuration IP address, ranging from 169.254.0.0 to ...is reserved for Automatic Private IP Addressing (APIPA). If an Auto-configuration IP address is reserved for Windows 7 SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 12 Uncontrolled Document Select Run to access the Internet using the cable modem. Check the following: • ...
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... /renew and press Enter. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Select Run to open the Run window. See Renewing the IP Address for Windows 7, Vista, or XP 1. Connecting to close...
... /renew and press Enter. Type exit and press Enter to the Internet • Renewing the IP Address for Windows 7, Vista, or XP SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 13 Uncontrolled Document Select Run to open the Run window. See Renewing the IP Address for Windows 7, Vista, or XP 1. Connecting to close...
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B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your service provider for more information. You can also reset the ... 3. Note: If you first log on a computer connected to the original factory settings. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Open any web browser on . Starting the Modem Configuration Manager 1. Press Enter. Type http://192.168.100.1 in the Modem...
B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your service provider for more information. You can also reset the ... 3. Note: If you first log on a computer connected to the original factory settings. Monitoring Your Modem • Starting the Modem Configuration Manager SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 14 Uncontrolled Document Open any web browser on . Starting the Modem Configuration Manager 1. Press Enter. Type http://192.168.100.1 in the Modem...
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B Restoring Your Modem Settings You can reset your existing modem configuration settings. Click Reset All Defaults. Select Configuration from the menu bar. 2. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1.
B Restoring Your Modem Settings You can reset your existing modem configuration settings. Click Reset All Defaults. Select Configuration from the menu bar. 2. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1.
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...8226; Check that the Ethernet cable is properly connected to ensure your service provider. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Call your system described in Configuring TCP/IP. Your service provider may have to reset the... SB6121 modem configuration to its original factory settings if the cable modem is ON to verify ...
...8226; Check that the Ethernet cable is properly connected to ensure your service provider. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document Call your system described in Configuring TCP/IP. Your service provider may have to reset the... SB6121 modem configuration to its original factory settings if the cable modem is ON to verify ...
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Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot ... is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table ...
Front Panel Icons and Error Conditions STATUS OFF IF, DURING STARTUP: SB6121 is not properly plugged into the power outlet IF, DURING NORMAL OPERATION: SB6121 is unplugged or the Energy Conservation switch is OFF FLASHING Downstream receive channel cannot ... is detected Device is disconnected Troubleshooting • Front Panel Icons and Error Conditions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 17 Uncontrolled Document B Front Panel Icons and Error Conditions The SB6121 front panel icons provide status information for the following error conditions: ICON Table ...