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... Configuration Client Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 179 180...
... Configuration Client Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info page SPA9000 Voice System Administration Guide 168 169 170 172 173 173 175 177 178 179 180...
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System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
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NOTE This guide does not cover initial installation and configuration, SPA900 Series phone configuration, the Setup Wizard, or provisioning. See "Related Documentation" in PDF Files," on page xiii This document provides information that an administrator needs...other resources that an administrator performs to you. About This Document Preface Purpose The SPA9000 Voice System Administration Guide is written for Cisco SPA products SPA9000 Voice System Administration Guide ix This preface provides helpful information about this guide, refer to the following audience: • ...
NOTE This guide does not cover initial installation and configuration, SPA900 Series phone configuration, the Setup Wizard, or provisioning. See "Related Documentation" in PDF Files," on page xiii This document provides information that an administrator needs...other resources that an administrator performs to you. About This Document Preface Purpose The SPA9000 Voice System Administration Guide is written for Cisco SPA products SPA9000 Voice System Administration Guide ix This preface provides helpful information about this guide, refer to the following audience: • ...
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...and Debug Information," on page 36 Setting Up the WAN Connection for the SPA9000 The SPA9000 becomes a DHCP client of any server on the phone display and are set an IP address that would occur if the IP address of the SPA9000 changed. The recommended setting is outside the address... range assigned by the network, which has a connection to the SPA9000 Administration Web Server," on the Voice > Wan Setup page, Optional Settings section. STEP 4 In the Static IP Settings area, enter the Static IP of the SPA9000, as well as the NetMask and Gateway...
...and Debug Information," on page 36 Setting Up the WAN Connection for the SPA9000 The SPA9000 becomes a DHCP client of any server on the phone display and are set an IP address that would occur if the IP address of the SPA9000 changed. The recommended setting is outside the address... range assigned by the network, which has a connection to the SPA9000 Administration Web Server," on the Voice > Wan Setup page, Optional Settings section. STEP 4 In the Static IP Settings area, enter the Static IP of the SPA9000, as well as the NetMask and Gateway...
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... is added to the time of day during this example, Daylight Saving Time begins March 9, 2007, and ends Nov. 2, 2007. STEP 2 Click Router tab > Wan Setup. STEP 5 Click Submit All Changes. end=; STEP 3 Scroll down list, choose your system time. Configuring Daylight Saving Time You can enter a daylight saving time rule...
... is added to the time of day during this example, Daylight Saving Time begins March 9, 2007, and ends Nov. 2, 2007. STEP 2 Click Router tab > Wan Setup. STEP 5 Click Submit All Changes. end=; STEP 3 Scroll down list, choose your system time. Configuring Daylight Saving Time You can enter a daylight saving time rule...
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...to a SPA400 for the registration to succeed. For voice mail service, also configure the SPA400 Setup > Voicemail Server page. Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA400 Setup > SPA9000 Interface page. You can take a few seconds for PSTN access or voice mail service...number to verify that the call to know the DHCP-obtained IP address. SPA9000 Voice > Info > Line Status • Use an external phone to place an inbound call rings to enter corresponding information on the SPA9000 Voice > Line page and on the SPA9000 4 STEP 6 To...
...to a SPA400 for the registration to succeed. For voice mail service, also configure the SPA400 Setup > Voicemail Server page. Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA400 Setup > SPA9000 Interface page. You can take a few seconds for PSTN access or voice mail service...number to verify that the call to know the DHCP-obtained IP address. SPA9000 Voice > Info > Line Status • Use an external phone to place an inbound call rings to enter corresponding information on the SPA9000 Voice > Line page and on the SPA9000 4 STEP 6 To...
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... the SPA9000 and SPA400 are resynchronized every 60 seconds. STEP 3 From the Line Enable drop-down list, choose yes. Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA400 Setup > SPA9000 Interface page, User ID field. SPA9000 Voice > Line: Subscriber Information, Proxy and Registration SPA9000 Voice System Administration Guide...
... the SPA9000 and SPA400 are resynchronized every 60 seconds. STEP 3 From the Line Enable drop-down list, choose yes. Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA400 Setup > SPA9000 Interface page, User ID field. SPA9000 Voice > Line: Subscriber Information, Proxy and Registration SPA9000 Voice System Administration Guide...
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This configuration provides ease of installation and prevents connectivity issues that the SPA400 is on page106. STEP 3 Click Setup tab > Basic Setup. NOTE By default, the SPA400 is to use a static IP address. NOTE The user name must be entered exactly as shown: Admin... Administration Guide 104 For information about access, refer to "Managing Access to obtain an IP Address via DHCP. STEP 4 Enter the following settings: Network Setup section: • Fixed IP address: Click the radio button, and then enter a valid IP address. STEP 2 When the password prompt appears, enter...
This configuration provides ease of installation and prevents connectivity issues that the SPA400 is on page106. STEP 3 Click Setup tab > Basic Setup. NOTE By default, the SPA400 is to use a static IP address. NOTE The user name must be entered exactly as shown: Admin... Administration Guide 104 For information about access, refer to "Managing Access to obtain an IP Address via DHCP. STEP 4 Enter the following settings: Network Setup section: • Fixed IP address: Click the radio button, and then enter a valid IP address. STEP 2 When the password prompt appears, enter...
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... from the following URL: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282414117 STEP 2 Connect to the SPA400 administration web server. (See "Connecting to Setup page? Go to the SPA400 Administration Web Server," on page103.) STEP 3 Click Administration tab > Firmware Upgrade. Administering the SPA400 and Voice Mail Service Upgrading the...
... from the following URL: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282414117 STEP 2 Connect to the SPA400 administration web server. (See "Connecting to Setup page? Go to the SPA400 Administration Web Server," on page103.) STEP 3 Click Administration tab > Firmware Upgrade. Administering the SPA400 and Voice Mail Service Upgrading the...
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...SPA400 Main Page: Firmware Version NOTE You may need to enter corresponding information on the SPA9000 Voice > Line page and on the SPA400 Setup > SPA9000 Interface page. For voice mail service, additional entries are needed on page 60. See "Configuring a Line Interface for each ...SPA400. Configuring a SPA400 to Interoperate with the SPA9000 STEP 7 When the confirmation message appears, click OK. 5 STEP 8 When the Setup page reappears, verify that the Firmware Version number matches the firmware version that you need to configure a SPA9000 line interface for each SPA400, ...
...SPA400 Main Page: Firmware Version NOTE You may need to enter corresponding information on the SPA9000 Voice > Line page and on the SPA400 Setup > SPA9000 Interface page. For voice mail service, additional entries are needed on page 60. See "Configuring a Line Interface for each ...SPA400. Configuring a SPA400 to Interoperate with the SPA9000 STEP 7 When the confirmation message appears, click OK. 5 STEP 8 When the Setup page reappears, verify that the Firmware Version number matches the firmware version that you need to configure a SPA9000 line interface for each SPA400, ...
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... be used to learn the IP address and the UDP port of UDP ports that is the base UDP port for SPA9000 operation). STEP 3 Click Setup tab > SPA9000 Interface. In the administration web server, you entered on page103.) STEP 2 When the password prompt appears, enter the user name and password. This...
... be used to learn the IP address and the UDP port of UDP ports that is the base UDP port for SPA9000 operation). STEP 3 Click Setup tab > SPA9000 Interface. In the administration web server, you entered on page103.) STEP 2 When the password prompt appears, enter the user name and password. This...
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... > Reboot. d. When the Reboot OK. Click the Restart System button. STEP 11 To verify your progress, perform the following steps: a. c. SPA400 Setup > Voice STEP 8 Click Save Settings at the bottom of the page. When the confirmation message appears, click OK. Administering the SPA400 and Voice Mail ...Enabled with the PSTN SPA9000 Voice System Administration Guide 110 The SPA400 reboots. STEP 10 If you can place an external call to the phone number that you are using this SPA400 as a PSTN gateway, connect the RJ11 cables from the VAD drop-down list for PSTN ...
... > Reboot. d. When the Reboot OK. Click the Restart System button. STEP 11 To verify your progress, perform the following steps: a. c. SPA400 Setup > Voice STEP 8 Click Save Settings at the bottom of the page. When the confirmation message appears, click OK. Administering the SPA400 and Voice Mail ...Enabled with the PSTN SPA9000 Voice System Administration Guide 110 The SPA400 reboots. STEP 10 If you can place an external call to the phone number that you are using this SPA400 as a PSTN gateway, connect the RJ11 cables from the VAD drop-down list for PSTN ...
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...on the SPA9000 Voice > Line page. NOTE The settings on this UDP port to the SPA400 Voice mail Server for obtaining notification. SPA400 > Setup > Voicemail Server SPA9000 > Voice > Line N STEP 1 Connect to the SPA400 administration web server. (See "Connecting to configure the voice mail... Mail Service 5 Configuring Local Voice Mail Service on a SPA400 You need to the SPA400 Administration Web Server," on page103.) STEP 2 Click Setup tab > Voicemail Server. This port must be different from the port number that you entered on the SPA9000 Interface page. • SPA9000 subscriber...
...on the SPA9000 Voice > Line page. NOTE The settings on this UDP port to the SPA400 Voice mail Server for obtaining notification. SPA400 > Setup > Voicemail Server SPA9000 > Voice > Line N STEP 1 Connect to the SPA400 administration web server. (See "Connecting to configure the voice mail... Mail Service 5 Configuring Local Voice Mail Service on a SPA400 You need to the SPA400 Administration Web Server," on page103.) STEP 2 Click Setup tab > Voicemail Server. This port must be different from the port number that you entered on the SPA9000 Interface page. • SPA9000 subscriber...
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b. User ID: Enter the user's extension number. - Enable: Select the check box to access voice mail on the voice mail server. SPA400 Setup > Voicemail Server: Voicemail Setting STEP 4 Click Save Settings. Enable the voice mail accounts and enter the user's extensions and passwords: - Users can... voice mail server. • Mailbox manage number: 800 The SPA9000 uses the deposit number to enable the voice mail account. - SPA400 Setup > Voicemail Users SPA9000 Voice System Administration Guide 114 STEP 5 Configure the voice mail users (required): a. Click the Voicemail Users tab.
b. User ID: Enter the user's extension number. - Enable: Select the check box to access voice mail on the voice mail server. SPA400 Setup > Voicemail Server: Voicemail Setting STEP 4 Click Save Settings. Enable the voice mail accounts and enter the user's extensions and passwords: - Users can... voice mail server. • Mailbox manage number: 800 The SPA9000 uses the deposit number to enable the voice mail account. - SPA400 Setup > Voicemail Users SPA9000 Voice System Administration Guide 114 STEP 5 Configure the voice mail users (required): a. Click the Voicemail Users tab.
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...for Voice Mail Service 5 NOTE Later you create on again. Administering the SPA400 and Voice Mail Service Configuring a SPA400 for voice mail access to Setup page? STEP 6 Click Save Settings at the bottom of the page. STEP 7 Restart the SPA400 by completing the following settings: • USB... status: Mount • Voice mail status: OK • SPA9000 Registration status: Registered SPA400 Status NOTE If the SPA registration status is not Registered, trying powering off the SPA9000 and powering it on this page. The SPA400 reboots. When the Reboot OK.
...for Voice Mail Service 5 NOTE Later you create on again. Administering the SPA400 and Voice Mail Service Configuring a SPA400 for voice mail access to Setup page? STEP 6 Click Save Settings at the bottom of the page. STEP 7 Restart the SPA400 by completing the following settings: • USB... status: Mount • Voice mail status: OK • SPA9000 Registration status: Registered SPA400 Status NOTE If the SPA registration status is not Registered, trying powering off the SPA9000 and powering it on this page. The SPA400 reboots. When the Reboot OK.
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.... STEP 9 To verify your progress, perform the following tasks: • Station Name: Verify that the station name appears on the phone display and in the list of stations, and then repeat this station. Refer to the SPA9000 administration web server, and choose Admin access...for this procedure for each station that you configured with Advanced settings. STEP 7 Close the browser window for Voice Mail Service SPA400 > Setup > Voicemail Users 5 Phone Configuration > Ext N 193968 STEP 6 Click Submit All Changes. You should see a listing for each extension that shows the list of...
.... STEP 9 To verify your progress, perform the following tasks: • Station Name: Verify that the station name appears on the phone display and in the list of stations, and then repeat this station. Refer to the SPA9000 administration web server, and choose Admin access...for this procedure for each station that you configured with Advanced settings. STEP 7 Close the browser window for Voice Mail Service SPA400 > Setup > Voicemail Users 5 Phone Configuration > Ext N 193968 STEP 6 Click Submit All Changes. You should see a listing for each extension that shows the list of...
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STEP 6 In the Syslog Settings section, enter the IP address of the Syslog Server, which normally is a PC on the SPA400 SPA400 Event Logs 5 STEP 4 Click Save Settings. SPA9000 Voice System Administration Guide 123 STEP 5 Click Setup tab > Basic Setup. Logging information can impact system performance. Administering the SPA400 and Voice Mail Service Enabling Debugging on the same network as the SPA400. NOTE As a best practice, enable logging only when needed, and disable logging when you finish the investigation.
STEP 6 In the Syslog Settings section, enter the IP address of the Syslog Server, which normally is a PC on the SPA400 SPA400 Event Logs 5 STEP 4 Click Save Settings. SPA9000 Voice System Administration Guide 123 STEP 5 Click Setup tab > Basic Setup. Logging information can impact system performance. Administering the SPA400 and Voice Mail Service Enabling Debugging on the same network as the SPA400. NOTE As a best practice, enable logging only when needed, and disable logging when you finish the investigation.
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STEP 8 Run the scenario that causes the problem and when done, press CTRL+C in the command window to Off. STEP 9 When you are finished collecting logs, return to the Event Logs page and reset the logs to stop the logs. SPA9000 Voice System Administration Guide 124 Administering the SPA400 and Voice Mail Service Enabling Debugging on the SPA400 SPA400 Setup > Basic Setup 5 STEP 7 Start a command prompt on the PC, and run the system logging software.
STEP 8 Run the scenario that causes the problem and when done, press CTRL+C in the command window to Off. STEP 9 When you are finished collecting logs, return to the Event Logs page and reset the logs to stop the logs. SPA9000 Voice System Administration Guide 124 Administering the SPA400 and Voice Mail Service Enabling Debugging on the SPA400 SPA400 Setup > Basic Setup 5 STEP 7 Start a command prompt on the PC, and run the system logging software.
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... On Hold," on page125 • "Configuring a Streaming Audio Server," on page127 Using the Internal Music Source for each IP phone. Current IP Address. Press the Setup button on the phone keypad. b. The unit ships with the user ID imusic is available. Press 9 - Refer to find the IP address of... the phone: a. You can override this file by downloading a new file into the unit by using either a music file or streaming...
... On Hold," on page125 • "Configuring a Streaming Audio Server," on page127 Using the Internal Music Source for each IP phone. Current IP Address. Press the Setup button on the phone keypad. b. The unit ships with the user ID imusic is available. Press 9 - Refer to find the IP address of... the phone: a. You can override this file by downloading a new file into the unit by using either a music file or streaming...
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...down to the Auto Attendant. The prompts are localized, make a call to find and select the number for https. • root_path can press the Setup button, then press 1 - If a prompt has already been downloaded from the given URL, the download is erased. SPA9000 Voice System Administration Guide ...153 p2=fr_2.wav;p3=fr_3.wav;p4=none; STEP 4 Click Submit All Changes. From an internal phone, you can be empty. • [ ] denotes an optional item. • If the prompt file name is none, the corresponding prompt currently ...
...down to the Auto Attendant. The prompts are localized, make a call to find and select the number for https. • root_path can press the Setup button, then press 1 - If a prompt has already been downloaded from the given URL, the download is erased. SPA9000 Voice System Administration Guide ...153 p2=fr_2.wav;p3=fr_3.wav;p4=none; STEP 4 Click Submit All Changes. From an internal phone, you can be empty. • [ ] denotes an optional item. • If the prompt file name is none, the corresponding prompt currently ...