Cisco SPA9000 Voice System Administration Guide
Page 3
... Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18 PSTN Access and Local Voice Mail 19 ITSP Service Only 20 ITSP Service, PSTN Access and...
... Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18 PSTN Access and Local Voice Mail 19 ITSP Service Only 20 ITSP Service, PSTN Access and...
Cisco SPA9000 Voice System Administration Guide
Page 4
... System for ITSP Interoperability 47 About the SPA9000 Voice System and SIP 47 Network Address Translation (NAT) and Voice over IP (VoIP) 49 NAT Mapping with Session Border Controller 49 NAT Mapping with SIP-ALG Router 49 Configuring NAT Mapping with a Static IP Address ...49 Configuring NAT Mapping with STUN 51 Determining the Router's NAT Mechanism 53 Firewalls and SIP 54 Configuring SIP Timer Values 55 Chapter 4: Configuring Phone...
... System for ITSP Interoperability 47 About the SPA9000 Voice System and SIP 47 Network Address Translation (NAT) and Voice over IP (VoIP) 49 NAT Mapping with Session Border Controller 49 NAT Mapping with SIP-ALG Router 49 Configuring NAT Mapping with a Static IP Address ...49 Configuring NAT Mapping with STUN 51 Determining the Router's NAT Mechanism 53 Firewalls and SIP 54 Configuring SIP Timer Values 55 Chapter 4: Configuring Phone...
Cisco SPA9000 Voice System Administration Guide
Page 8
Contents Using the SPA9000 with a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection Codes Advanced ...
Contents Using the SPA9000 with a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection Codes Advanced ...
Cisco SPA9000 Voice System Administration Guide
Page 9
System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
System page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log Level Tone Appendix D: Where to Go From Here Product Resources Related Documentation SPA9000 Voice System Administration Guide Contents 200 202 224 224 241 251 261 261 262 262 264 268 269 270 270 270 271 271 271 272 272 273 273 274 275 275 276 vii
Cisco SPA9000 Voice System Administration Guide
Page 18
...the Small and Home Office. With an Internet connection, the SPA9000 Voice System can provide global connectivity through a switch to support analog phone lines. See Figure 1 "SPA9000 Voice System with the SPA9000 and SPA400" on page 23 Introduction to the SPA9000 Voice System by ... through any Internet Telephony Service Provider (ITSP) that is an affordable and feature-rich IP telephone system that supports the Session Initiation Protocol (SIP). With the SPA400, the SPA9000 Voice System can connect to the Public Switched Telephone Network (PSTN) to a local area network. 1...
...the Small and Home Office. With an Internet connection, the SPA9000 Voice System can provide global connectivity through a switch to support analog phone lines. See Figure 1 "SPA9000 Voice System with the SPA9000 and SPA400" on page 23 Introduction to the SPA9000 Voice System by ... through any Internet Telephony Service Provider (ITSP) that is an affordable and feature-rich IP telephone system that supports the Session Initiation Protocol (SIP). With the SPA400, the SPA9000 Voice System can connect to the Public Switched Telephone Network (PSTN) to a local area network. 1...
Cisco SPA9000 Voice System Administration Guide
Page 20
... and the SPA400 to receive and playback voice mail messages. Each SPA400 occupies one of the Cisco SPA900 Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. IP Phones and Accessories The SPA9000 Voice System supports any of the four line interfaces on the...and to direct the call. For more information about the phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the Cisco Wireless-G IP Phone User Guide. SPA400 SIP-PSTN Gateway and Voicemail Server The SPA400 provides a SIP-PSTN gateway for that are possible. When the Auto-...
... and the SPA400 to receive and playback voice mail messages. Each SPA400 occupies one of the Cisco SPA900 Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. IP Phones and Accessories The SPA9000 Voice System supports any of the four line interfaces on the...and to direct the call. For more information about the phones, see the SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the Cisco Wireless-G IP Phone User Guide. SPA400 SIP-PSTN Gateway and Voicemail Server The SPA400 provides a SIP-PSTN gateway for that are possible. When the Auto-...
Cisco SPA9000 Voice System Administration Guide
Page 36
...Voice tab > SIP. Voice tab > SIP > PBX Parameters Section NOTE The default value is 224.168.168.168:6061. SPA9000 Voice System Administration Guide 34 STEP 3 Scroll down to the SPA9000 Administration Web Server," on a phone, the SPA9000 gathers information about all other phones. • Group...restarts immediately. • Group page start: One-way audio is sent from the caller to all ringing phones and reports this information to the requesting phone. Basic Administration of the SPA9000 Configuring Basic Settings 2 Setting the Multicast Address For administration purposes, the ...
...Voice tab > SIP. Voice tab > SIP > PBX Parameters Section NOTE The default value is 224.168.168.168:6061. SPA9000 Voice System Administration Guide 34 STEP 3 Scroll down to the SPA9000 Administration Web Server," on a phone, the SPA9000 gathers information about all other phones. • Group...restarts immediately. • Group page start: One-way audio is sent from the caller to all ringing phones and reports this information to the requesting phone. Basic Administration of the SPA9000 Configuring Basic Settings 2 Setting the Multicast Address For administration purposes, the ...
Cisco SPA9000 Voice System Administration Guide
Page 37
... chosen by using a speed dial or personal directory entry. c. Click the SIP tab. Repeat these steps for each paged station is turned on the Voice > SIP page, PBX Parameters section, Group Page Address field. Find the phone that you want to the Linksys Key System Parameters section. Setting the Group Page Address In the...
... chosen by using a speed dial or personal directory entry. c. Click the SIP tab. Repeat these steps for each paged station is turned on the Voice > SIP page, PBX Parameters section, Group Page Address field. Find the phone that you want to the Linksys Key System Parameters section. Setting the Group Page Address In the...
Cisco SPA9000 Voice System Administration Guide
Page 38
... running a syslog daemon. Collecting System Logs and Debug Information If you are working with an ITSP that is 224.168.168.168:34567. Voice tab > SIP > PBX Parameters section NOTE The default value is on its configuration, to configure interoperability, you can send these logs to capture the log files. Requirements...
... running a syslog daemon. Collecting System Logs and Debug Information If you are working with an ITSP that is 224.168.168.168:34567. Voice tab > SIP > PBX Parameters section NOTE The default value is on its configuration, to configure interoperability, you can send these logs to capture the log files. Requirements...
Cisco SPA9000 Voice System Administration Guide
Page 39
...line, and full. • none: Disables SIP logging SPA9000 Voice System Administration Guide 37 Basic Administration of the SPA9000 Configuring Basic Settings 2 Partners can impact system performance. Logging information can download the Syslog Server for SPA Devices by enabling system logging on the line ..."Connecting to the SPA9000 Administration Web Server," on the level of the line that you want to collect information about SIP messages. NOTE SIP logging is not enabled until you are investigating. Use the following settings: • Syslog Server: Enter the server ...
...line, and full. • none: Disables SIP logging SPA9000 Voice System Administration Guide 37 Basic Administration of the SPA9000 Configuring Basic Settings 2 Partners can impact system performance. Logging information can download the Syslog Server for SPA Devices by enabling system logging on the line ..."Connecting to the SPA9000 Administration Web Server," on the level of the line that you want to collect information about SIP messages. NOTE SIP logging is not enabled until you are investigating. Use the following settings: • Syslog Server: Enter the server ...
Cisco SPA9000 Voice System Administration Guide
Page 40
... Settings section, change Debug Level to none. SPA9000 Voice System Administration Guide 38 STEP 6 Click Submit All Changes. b. OPT|NTFY|REG. Change SIP Debug Option to 0. EXAMPLES: • If you are troubleshooting a call problem. STEP 7 IMPORTANT: When you are troubleshooting a problem with ...the logs. Click Voice tab > System. Basic Administration of the SPA9000 Configuring Basic Settings 2 • 1-line: Identifies the SIP message type but does not include the message body Options within this category allow you to choose to exclude OPT (OPTIONS request/...
... Settings section, change Debug Level to none. SPA9000 Voice System Administration Guide 38 STEP 6 Click Submit All Changes. b. OPT|NTFY|REG. Change SIP Debug Option to 0. EXAMPLES: • If you are troubleshooting a call problem. STEP 7 IMPORTANT: When you are troubleshooting a problem with ...the logs. Click Voice tab > System. Basic Administration of the SPA9000 Configuring Basic Settings 2 • 1-line: Identifies the SIP message type but does not include the message body Options within this category allow you to choose to exclude OPT (OPTIONS request/...
Cisco SPA9000 Voice System Administration Guide
Page 49
...; "About the SPA9000 Voice System and SIP," on page 47 • "Network Address Translation (NAT) and Voice over IP (VoIP)," on page 49 • "Firewalls and SIP," on page 54 • "Configuring SIP Timer Values," on page 48 illustrates the SIP requests and responses between the two client ...stations. This section provides information about the SIP requests and the settings that your ...
...; "About the SPA9000 Voice System and SIP," on page 47 • "Network Address Translation (NAT) and Voice over IP (VoIP)," on page 49 • "Firewalls and SIP," on page 54 • "Configuring SIP Timer Values," on page 48 illustrates the SIP requests and responses between the two client ...stations. This section provides information about the SIP requests and the settings that your ...
Cisco SPA9000 Voice System Administration Guide
Page 50
...that are registered to the SPA9000. After the session is established, RTP is then responsible for Internal Calls SIP UA 2 4 SIP Proxy RTP 3 1 SIP Proxy SIP Proxy SIP UA Likewise, SIP requests and responses are exchanged to support outbound and inbound calls that are handled through the ITSP service. ...Configuring Your System for ITSP Interoperability About the SPA9000 Voice System and SIP 3 Figure 1 SIP Requests and Responses for routing the request to UserC. When UserA calls UserC, the SPA9000 directs the request to the...
...that are registered to the SPA9000. After the session is established, RTP is then responsible for Internal Calls SIP UA 2 4 SIP Proxy RTP 3 1 SIP Proxy SIP Proxy SIP UA Likewise, SIP requests and responses are exchanged to support outbound and inbound calls that are handled through the ITSP service. ...Configuring Your System for ITSP Interoperability About the SPA9000 Voice System and SIP 3 Figure 1 SIP Requests and Responses for routing the request to UserC. When UserA calls UserC, the SPA9000 directs the request to the...
Cisco SPA9000 Voice System Administration Guide
Page 51
...The WRV200 router is recommended for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 Network Address Translation (NAT) and Voice over IP (VoIP) NAT is a function that has a SIP ALG (Application Layer Gateway). NAT Mapping with NAT, some do not. NAT is present in many... broadband access devices to co-exist with SIP-ALG Router If the ITSP network does not provide a ...
...The WRV200 router is recommended for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 Network Address Translation (NAT) and Voice over IP (VoIP) NAT is a function that has a SIP ALG (Application Layer Gateway). NAT Mapping with NAT, some do not. NAT is present in many... broadband access devices to co-exist with SIP-ALG Router If the ITSP network does not provide a ...
Cisco SPA9000 Voice System Administration Guide
Page 52
... Voice System Administration Guide 50 STEP 1 Connect to which the SPA devices are connected. Voice tab > SIP: NAT Support Parameters STEP 4 Click Voice tab > Line N, where N represents the line interface number. STEP 3 Scroll down to your router. STEP 5 Scroll down to ..., Send Resp To Src Port: yes • EXT IP: Enter the public IP address for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 Requirements: • You must have an external (public) IP address that is static. • The NAT mechanism used in the router must be symmetric....
... Voice System Administration Guide 50 STEP 1 Connect to which the SPA devices are connected. Voice tab > SIP: NAT Support Parameters STEP 4 Click Voice tab > Line N, where N represents the line interface number. STEP 3 Scroll down to your router. STEP 5 Scroll down to ..., Send Resp To Src Port: yes • EXT IP: Enter the public IP address for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 Requirements: • You must have an external (public) IP address that is static. • The NAT mechanism used in the router must be symmetric....
Cisco SPA9000 Voice System Administration Guide
Page 53
... the firewall settings on the ports to discover the NAT mapping. STEP 1 Connect to allow SIP traffic. Configuring NAT Mapping with Advanced settings. This option is possible to use STUN as a mechanism to which the SPA devices are connected. NOTE Use NAT mapping only if the ITSP network does not provide a Session... Tree Protocol and Port Fast on your router uses asymmetric NAT. Configuring Your System for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) Voice tab > Line N > NAT Settings 3 STEP 6 Click Submit All Changes.
... the firewall settings on the ports to discover the NAT mapping. STEP 1 Connect to allow SIP traffic. Configuring NAT Mapping with Advanced settings. This option is possible to use STUN as a mechanism to which the SPA devices are connected. NOTE Use NAT mapping only if the ITSP network does not provide a Session... Tree Protocol and Port Fast on your router uses asymmetric NAT. Configuring Your System for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) Voice tab > Line N > NAT Settings 3 STEP 6 Click Submit All Changes.
Cisco SPA9000 Voice System Administration Guide
Page 54
... tab > Line N > NAT Settings NOTE Your ITSP may require the SPA device to send NAT keep alive messages to determine the requirements. SPA9000 Voice...Enable: Choose yes. • STUN Server: Enter the IP address for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 STEP 3 Scroll down to the NAT Settings section. • NAT Mapping Enable: Choose yes. • NAT Keep Alive ... the NAT ports open permanently. Check with your STUN server. Voice tab > SIP > NAT Support Parameters STEP 4 Click Voice tab > Line N, where N is the number of the line interface.
... tab > Line N > NAT Settings NOTE Your ITSP may require the SPA device to send NAT keep alive messages to determine the requirements. SPA9000 Voice...Enable: Choose yes. • STUN Server: Enter the IP address for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 STEP 3 Scroll down to the NAT Settings section. • NAT Mapping Enable: Choose yes. • NAT Keep Alive ... the NAT ports open permanently. Check with your STUN server. Voice tab > SIP > NAT Support Parameters STEP 4 Click Voice tab > Line N, where N is the number of the line interface.
Cisco SPA9000 Voice System Administration Guide
Page 55
Configuring Your System for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 STEP 6 Click Submit All Changes. See "Firewalls and SIP," on your PC that could block the syslog port (port 514 by default). NOTE This procedure assumes that port to a different destination, then a different IP ... address and port number must be reachable from that a syslog server is configured and is restrictive because an external host can send a packet to allow SIP traffic.
Configuring Your System for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 STEP 6 Click Submit All Changes. See "Firewalls and SIP," on your PC that could block the syslog port (port 514 by default). NOTE This procedure assumes that port to a different destination, then a different IP ... address and port number must be reachable from that a syslog server is configured and is restrictive because an external host can send a packet to allow SIP traffic.
Cisco SPA9000 Voice System Administration Guide
Page 56
...N represents the line interface number. Scroll down to determine whether your firewall. b. Click Voice tab > SIP. STEP 5 To enable SIP signalling, complete the following tasks: a. STEP 6 Click Submit All Changes. STEP 7 View the syslog ...Parameters section. Firewalls and SIP To enable SIP requests and responses to be exchanged with the SIP proxy at the ITSP, you must ensure that your firewall allows both SIP and RTP unimpeded access...Make sure that the following ports are not blocked: • SIP ports-UDP port 5060 through 5063, which are used for a warning header in the REGISTER...
...N represents the line interface number. Scroll down to determine whether your firewall. b. Click Voice tab > SIP. STEP 5 To enable SIP signalling, complete the following tasks: a. STEP 6 Click Submit All Changes. STEP 7 View the syslog ...Parameters section. Firewalls and SIP To enable SIP requests and responses to be exchanged with the SIP proxy at the ITSP, you must ensure that your firewall allows both SIP and RTP unimpeded access...Make sure that the following ports are not blocked: • SIP ports-UDP port 5060 through 5063, which are used for a warning header in the REGISTER...
Cisco SPA9000 Voice System Administration Guide
Page 57
To view the default settings or to make changes, open the Voice > SIP page, and scroll down to enter a longer SIP T1 retry value. SPA9000 Voice System Administration Guide 55 For example, if SIP requests are returned with your ISTP. Configuring Your System for ITSP Interoperability Configuring SIP Timer Values 3 Configuring SIP Timer Values The default timer values should be adequate in most circumstances. However, you can adjust the SIP timer values as needed to ensure interoperability with an "invalid certificate" message, you may need to the SIP Timer Values section. .
To view the default settings or to make changes, open the Voice > SIP page, and scroll down to enter a longer SIP T1 retry value. SPA9000 Voice System Administration Guide 55 For example, if SIP requests are returned with your ISTP. Configuring Your System for ITSP Interoperability Configuring SIP Timer Values 3 Configuring SIP Timer Values The default timer values should be adequate in most circumstances. However, you can adjust the SIP timer values as needed to ensure interoperability with an "invalid certificate" message, you may need to the SIP Timer Values section. .