Troubleshooting Guide
Page 2
... paper CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the job. Job prints from the standard exit bin. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is Not Connected, check the network cables, and then try printing it again. Only part of pages in the tray. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark...
... paper CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the job. Job prints from the standard exit bin. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is Not Connected, check the network cables, and then try printing it again. Only part of pages in the tray. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark...
Troubleshooting Guide
Page 8
... be serviced. Isolating print quality problems To help you are using downloaded fonts, verify that requires adjustment or replacement. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the long-edge orientation. The printer performs a power-on . 4 Release the buttons when the screen with the progress bar appears. or A4-size paper in the tray in the tray. The print quality test pages print. 7 Touch Exit Config Menu. Try one or more information, contact Customer Support...
... be serviced. Isolating print quality problems To help you are using downloaded fonts, verify that requires adjustment or replacement. CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the long-edge orientation. The printer performs a power-on . 4 Release the buttons when the screen with the progress bar appears. or A4-size paper in the tray in the tray. The print quality test pages print. 7 Touch Exit Config Menu. Try one or more information, contact Customer Support...
User's Guide
Page 64
... Imaging, Separator Sheets, Margin Shift, Edge Erase, Date/Time Stamp, Overlay, Content, and Advanced Duplex settings. 64 Copy to This option opens a screen where you can enter the size and type of paper on which your copies will be printed. • Touch a paper size button to select it as from legal-size to letter-size paper, setting the "Copy from two-sided original documents. Note: To copy a color image, make one of your copies will be ordered (1,2,3) (1,2,3) (1,2,3). You can change to fit loaded paper. Sides (Duplex) Use this option...
... Imaging, Separator Sheets, Margin Shift, Edge Erase, Date/Time Stamp, Overlay, Content, and Advanced Duplex settings. 64 Copy to This option opens a screen where you can enter the size and type of paper on which your copies will be printed. • Touch a paper size button to select it as from legal-size to letter-size paper, setting the "Copy from two-sided original documents. Note: To copy a color image, make one of your copies will be ordered (1,2,3) (1,2,3) (1,2,3). You can change to fit loaded paper. Sides (Duplex) Use this option...
User's Guide
Page 197
... toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size, check • Load the appropriate paper or other specialty media in the tray to clear the message and print the job using a USB cable connection. Some held job(s). Deleting held jobs are deleted to free system memory. Tray Missing Insert the specified tray into the printer. Wait for job. System busy, preparing resources for the message to clear. 1565 Emul Error Load Emul Option The printer...
... toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size, check • Load the appropriate paper or other specialty media in the tray to clear the message and print the job using a USB cable connection. Some held job(s). Deleting held jobs are deleted to free system memory. Tray Missing Insert the specified tray into the printer. Wait for job. System busy, preparing resources for the message to clear. 1565 Emul Error Load Emul Option The printer...
User's Guide
Page 266
... pc unit 202 867-sheet tray loading 37 88 toner low 202 88 Replace toner 202 900-999 Service 202 Symbols "scan to computer" screen options 96, 97 A Active NIC menu 184 address book, e-mail setting up 67 address book, fax using 86 ADF copying using 55 Answering 190 AppleTalk menu 188 attaching cables 32 B Bin Full 190 Bin Setup menu 133 black and white printing 105 brightness, adjusting 225 Busy 190 buttons, control panel 19 buttons, home screen 20 buttons, touch screen 22 C cables Ethernet 32 scanner 32 USB 32...
... pc unit 202 867-sheet tray loading 37 88 toner low 202 88 Replace toner 202 900-999 Service 202 Symbols "scan to computer" screen options 96, 97 A Active NIC menu 184 address book, e-mail setting up 67 address book, fax using 86 ADF copying using 55 Answering 190 AppleTalk menu 188 attaching cables 32 B Bin Full 190 Bin Setup menu 133 black and white printing 105 brightness, adjusting 225 Busy 190 buttons, control panel 19 buttons, home screen 20 buttons, touch screen 22 C cables Ethernet 32 scanner 32 USB 32...
User's Guide
Page 267
... copy quality 66 making a fax lighter or darker 86 sending a fax at a scheduled time 87 sending using the computer 84 sending using the control panel 84 setting the date and time 83 setting the outgoing fax name and number 83 turning daylight saving time on both sides of the printer cleaning 219 e-mail canceling 71 e-mail function setting up 67 e-mail screen advanced options 72 options 71, 72 E-mail Server Setup menu 154, 183 E-mail Settings menu 151 e-mailing adding message line 70 adding subject line 70 changing output file type 71 color documents...
... copy quality 66 making a fax lighter or darker 86 sending a fax at a scheduled time 87 sending using the computer 84 sending using the control panel 84 setting the date and time 83 setting the outgoing fax name and number 83 turning daylight saving time on both sides of the printer cleaning 219 e-mail canceling 71 e-mail function setting up 67 e-mail screen advanced options 72 options 71, 72 E-mail Server Setup menu 154, 183 E-mail Settings menu 151 e-mailing adding message line 70 adding subject line 70 changing output file type 71 color documents...
User's Guide
Page 268
... light, indicator 19 Line busy 193 linking trays 41 Load with 193 Load manual feeder with 193 Load staples 193 loading 1133-sheet tray 37 520-sheet tray (standard or optional) 34 867-sheet tray 37 card stock 38 envelopes 38 multipurpose feeder 38 transparencies 38 locking control panel menus 225, 227 entire printer 227 M max speed and max yield printing 105 memory card installing 28 troubleshooting 243 menu settings page, printing 103, 203 menus Active NIC 184 AppleTalk 188 Bin Setup 133 Configure...
... light, indicator 19 Line busy 193 linking trays 41 Load with 193 Load manual feeder with 193 Load staples 193 loading 1133-sheet tray 37 520-sheet tray (standard or optional) 34 867-sheet tray 37 card stock 38 envelopes 38 multipurpose feeder 38 transparencies 38 locking control panel menus 225, 227 entire printer 227 M max speed and max yield printing 105 memory card installing 28 troubleshooting 243 menu settings page, printing 103, 203 menus Active NIC 184 AppleTalk 188 Bin Setup 133 Configure...
User's Guide
Page 269
...Paper Size 132 Universal size setting 41 paper feed troubleshooting message remains after jam is cleared 243 paper jams avoiding 106 Paper Loading menu 130 Paper Size/Type menu 126 paper sizes supported by the printer 49 Paper Texture menu 129 paper type custom 42 paper types duplex support 50 supported by finisher 50 supported by printer 50 where to load 50 PCL Emul menu 170 PDF menu 172 photoconductors ordering 204 photos copying 56 port interface card 30 PostScript menu 169 Power Saver 194 adjusting 225 print job canceling from Mac OS 9 104 canceling from Mac OSX 104 canceling from Windows...
...Paper Size 132 Universal size setting 41 paper feed troubleshooting message remains after jam is cleared 243 paper jams avoiding 106 Paper Loading menu 130 Paper Size/Type menu 126 paper sizes supported by the printer 49 Paper Texture menu 129 paper type custom 42 paper types duplex support 50 supported by finisher 50 supported by printer 50 where to load 50 PCL Emul menu 170 PDF menu 172 photoconductors ordering 204 photos copying 56 port interface card 30 PostScript menu 169 Power Saver 194 adjusting 225 print job canceling from Mac OS 9 104 canceling from Mac OSX 104 canceling from Windows...
User's Guide
Page 270
... Programming flash 194 Programming System Code 194 Queued for sending 194 Reading USB drive 194 Ready 195 Receive complete 195 Receiving page 195 Remote Management Active 195 Remove paper from all bins 195 Remove paper from bin 195 Remove paper from standard bin 195 Replace all originals if restarting job. 195 Resetting the printer 195 Restore Held Jobs? 195 Restoring Factory Defaults 196 Restoring Held Jobs(s) x/y 196 Scan Document Too Long 196 Scanner ADF Cover Open 196 Sending page 196 Serial 196 Set...
... Programming flash 194 Programming System Code 194 Queued for sending 194 Reading USB drive 194 Ready 195 Receive complete 195 Receiving page 195 Remote Management Active 195 Remove paper from all bins 195 Remove paper from bin 195 Remove paper from standard bin 195 Replace all originals if restarting job. 195 Resetting the printer 195 Restore Held Jobs? 195 Restoring Factory Defaults 196 Restoring Held Jobs(s) x/y 196 Scan Document Too Long 196 Scanner ADF Cover Open 196 Sending page 196 Serial 196 Set...
User's Guide
Page 271
... toner cartridges ordering 204 replacing 217 touch screen buttons 22 transparencies guidelines 46 loading 38 making 56 Tray Empty 197 Tray Low 197 Tray Missing 197 tray linking 42 tray unlinking 42 trays linking 41, 42 unlinking 41, 42 troubleshooting checking an unresponsive printer 231 checking an unresponsive scanner 237 contacting Customer Support 255 Door A 231 FAQ about color printing 252 troubleshooting, copy copier does not respond 235 partial document or photo copies 236 poor copy quality 235 poor scanned image...
... toner cartridges ordering 204 replacing 217 touch screen buttons 22 transparencies guidelines 46 loading 38 making 56 Tray Empty 197 Tray Low 197 Tray Missing 197 tray linking 42 tray unlinking 42 trays linking 41, 42 unlinking 41, 42 troubleshooting checking an unresponsive printer 231 checking an unresponsive scanner 237 contacting Customer Support 255 Door A 231 FAQ about color printing 252 troubleshooting, copy copier does not respond 235 partial document or photo copies 236 poor copy quality 235 poor scanned image...
Setup Guide
Page 4
... Verifying printer setup 46 Printing information pages...46 Printing a menu settings page ...46 Printing a network setup page ...46 Printing the Help menu pages ...46 Conducting a test copy, scan, and fax 47 Making a test copy...47 Sending a test fax...47 Testing a scan to PC profile ...47 Solving setup issues 49 Checking an unresponsive printer...49 Checking an unresponsive scanner 49 Checking to ensure all packaging is removed 49 Control panel display is blank or displays only diamonds 49 Error message about reading USB drive appears 50 Jobs do not print...50 Make sure the printer is...
... Verifying printer setup 46 Printing information pages...46 Printing a menu settings page ...46 Printing a network setup page ...46 Printing the Help menu pages ...46 Conducting a test copy, scan, and fax 47 Making a test copy...47 Sending a test fax...47 Testing a scan to PC profile ...47 Solving setup issues 49 Checking an unresponsive printer...49 Checking an unresponsive scanner 49 Checking to ensure all packaging is removed 49 Control panel display is blank or displays only diamonds 49 Error message about reading USB drive appears 50 Jobs do not print...50 Make sure the printer is...
Setup Guide
Page 50
... the Lexmark Web site at www.lexmark.com. Make sure the correct printer software is functioning correctly. If the status is supported. Copies of paper from the wrong tray or on the display before sending a job to see the setup documentation that the status shows Connected. Make sure printer cables are securely connected Check the cable connections to the printer and print server to print Make sure Ready or Power Saver appears on the wrong paper Check the Paper Type setting Make sure the Paper Type setting matches the paper loaded in the tray...
... the Lexmark Web site at www.lexmark.com. Make sure the correct printer software is functioning correctly. If the status is supported. Copies of paper from the wrong tray or on the display before sending a job to see the setup documentation that the status shows Connected. Make sure printer cables are securely connected Check the cable connections to the printer and print server to print Make sure Ready or Power Saver appears on the wrong paper Check the Paper Type setting Make sure the Paper Type setting matches the paper loaded in the tray...
Setup Guide
Page 63
...45 setting the fax function using the Embedded Web Server 39 shipping to another location printer, scanner, and shelf 30 T telecommunication notices 57, 58, 59 time zone fax setup 39 toner cartridges installing 14 removing packaging 14 transparencies loading 33 troubleshooting checking an unresponsive printer 49 checking an unresponsive scanner 49 checking to ensure all packaging is removed 49 contacting Customer Support 52 troubleshooting, display display is blank 49 display shows only diamonds 49 troubleshooting, print error reading USB drive 50 incorrect characters print 51 job prints from...
...45 setting the fax function using the Embedded Web Server 39 shipping to another location printer, scanner, and shelf 30 T telecommunication notices 57, 58, 59 time zone fax setup 39 toner cartridges installing 14 removing packaging 14 transparencies loading 33 troubleshooting checking an unresponsive printer 49 checking an unresponsive scanner 49 checking to ensure all packaging is removed 49 contacting Customer Support 52 troubleshooting, display display is blank 49 display shows only diamonds 49 troubleshooting, print error reading USB drive 50 incorrect characters print 51 job prints from...
Copy guide
Page 3
... job. Copy guide Page 3 of 4 Color Touching the Color button tells the printer to select duplex settings. Sides (Duplex) Use this option to copy the original document in sequence when printing multiple copies of paper that , when folded or folded and stapled, forms a booklet half the page size of the original document and with all the copies of each page to remain together, turn Collate off, and your copies are printed on the output page. The factory default setting for Number. Options Touching the Options button opens a screen where...
... job. Copy guide Page 3 of 4 Color Touching the Color button tells the printer to select duplex settings. Sides (Duplex) Use this option to copy the original document in sequence when printing multiple copies of paper that , when folded or folded and stapled, forms a booklet half the page size of the original document and with all the copies of each page to remain together, turn Collate off, and your copies are printed on the output page. The factory default setting for Number. Options Touching the Options button opens a screen where...
IPDS Printer and Host Setup Guide
Page 6
... proper configuration settings on the control panel: On printers, press MENU and then select Settings > Setup Menu > Timeouts > Network Job Timeout. This is printing non-IPDS jobs. • Port 9100 - IPDS Printer and Host Setup Guide AS/400 and iSeries LAN Printing Using the Printer Standard Network Port or MarkNet Internal Print Server 1. AS/400 and iSeries LAN Printing Using the Printer Standard Network Port or MarkNet Internal Print Server With the optional Card for IPDS/SCS/TNe and a LAN print server installed, the printer can receive PCL...
... proper configuration settings on the control panel: On printers, press MENU and then select Settings > Setup Menu > Timeouts > Network Job Timeout. This is printing non-IPDS jobs. • Port 9100 - IPDS Printer and Host Setup Guide AS/400 and iSeries LAN Printing Using the Printer Standard Network Port or MarkNet Internal Print Server 1. AS/400 and iSeries LAN Printing Using the Printer Standard Network Port or MarkNet Internal Print Server With the optional Card for IPDS/SCS/TNe and a LAN print server installed, the printer can receive PCL...
IPDS Printer and Host Setup Guide
Page 12
... IPDS Emulation User's Guide for Choosing the IPDS Emulation Setting The IPDS Emulation, the BAR CODE and Host Resolution options are replacing a printer that used a Native Emulation setting, "Resident" is important to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page. This can set Host Resolution to format IPDS jobs. 12 b) The recommended Host Resolution setting is "Auto". If you can be started. Using the control panel MENU/Menus, select Reports > Network Setup Page. This emulation...
... IPDS Emulation User's Guide for Choosing the IPDS Emulation Setting The IPDS Emulation, the BAR CODE and Host Resolution options are replacing a printer that used a Native Emulation setting, "Resident" is important to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page. This can set Host Resolution to format IPDS jobs. 12 b) The recommended Host Resolution setting is "Auto". If you can be started. Using the control panel MENU/Menus, select Reports > Network Setup Page. This emulation...
IPDS Printer and Host Setup Guide
Page 23
... Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for Printing IPDS Jobs Several printer ports are automatically set to the correct settings for receiving IPDS jobs on the host and printer, the IPDS resources can receive PCL, Postscript, or IPDS jobs. The printer port will be used for receiving IPDS jobs on the control panel: On printers, press MENU and then select Settings > Setup Menu > Timeouts > Network Job...
... Settings 5 Configure the Printer's Network Job Timeout 6 Select the IPDS Emulation, Bar Code Size, Host Resolution, and Fax Interrupt Settings 7 Verify IPDS Printing 8 Troubleshooting Step 1 Choose a Printer Port for Printing IPDS Jobs Several printer ports are automatically set to the correct settings for receiving IPDS jobs on the host and printer, the IPDS resources can receive PCL, Postscript, or IPDS jobs. The printer port will be used for receiving IPDS jobs on the control panel: On printers, press MENU and then select Settings > Setup Menu > Timeouts > Network Job...
IPDS Printer and Host Setup Guide
Page 27
... printer's Network Job Timeout. To find the Network Job Timeout Option on this report. Note that the Network Job Timeout is delayed between the host and printer. Important! This disables the network job timeout. 3 Save/Submit any changes and return to the Ready screen. 7 To verify the new print server settings, print a Network Setup Page. This can be found in the printer IPDS MENU before sending IPDS jobs. IPDS Printer and Host Setup Guide PSF/MVS LAN Printing Using the Standard Network Port or Internal Print Server 6 Save...
... printer's Network Job Timeout. To find the Network Job Timeout Option on this report. Note that the Network Job Timeout is delayed between the host and printer. Important! This disables the network job timeout. 3 Save/Submit any changes and return to the Ready screen. 7 To verify the new print server settings, print a Network Setup Page. This can be found in the printer IPDS MENU before sending IPDS jobs. IPDS Printer and Host Setup Guide PSF/MVS LAN Printing Using the Standard Network Port or Internal Print Server 6 Save...
IPDS Printer and Host Setup Guide
Page 57
... > Option Card Menu > IPDS MENU > EMULATION >IPDS Print Res menu item. For information on the minimum recommended installed memory for this message continues to appear when printing jobs, add more memory to do these messages mean? If this is an informational message on the printer control panel and the connection with print resolution selected in the IPDS Emulation User's Guide. Solution to Problem 3 You need to add more memory to type of printing and types of resources being used...
... > Option Card Menu > IPDS MENU > EMULATION >IPDS Print Res menu item. For information on the minimum recommended installed memory for this message continues to appear when printing jobs, add more memory to do these messages mean? If this is an informational message on the printer control panel and the connection with print resolution selected in the IPDS Emulation User's Guide. Solution to Problem 3 You need to add more memory to type of printing and types of resources being used...
IPDS Printer and Host Setup Guide
Page 58
... jobs do not print after powering the printer OFF and then ON. If a LAN connection is probably being used . If the Card for IPDS and SCS/TNe and the Coax/Twinax Adapter for SCS? Add more memory to store PostScript, PCL and/or IPDS resources. Solution to the Option Card Menu. The memory is used to the printer. IPDS Printer and Host Setup Guide Printer Messages and Problems Solution to print the page...
... jobs do not print after powering the printer OFF and then ON. If a LAN connection is probably being used . If the Card for IPDS and SCS/TNe and the Coax/Twinax Adapter for SCS? Add more memory to store PostScript, PCL and/or IPDS resources. Solution to the Option Card Menu. The memory is used to the printer. IPDS Printer and Host Setup Guide Printer Messages and Problems Solution to print the page...
