Setup Guide
Page 10
..., ordering and replacing supplies, installing maintenance kits, and troubleshooting. Drivers CD The drivers CD contains all the necessary printer drivers to the printer drivers are also located on the Lexmark Web site at www.lexmark.com. Note: The Lexmark W820 Publications CD is also available on the Lexmark Web site at www.lexmark.com/publications. Other sources of the...
..., ordering and replacing supplies, installing maintenance kits, and troubleshooting. Drivers CD The drivers CD contains all the necessary printer drivers to the printer drivers are also located on the Lexmark Web site at www.lexmark.com. Note: The Lexmark W820 Publications CD is also available on the Lexmark Web site at www.lexmark.com/publications. Other sources of the...
User's Guide
Page 5
... cartridge 103 Installing the new print cartridge 105 Chapter 28: Cleaning the printer 109 Chapter 29: Replacing a staple cartridge 110 Chapter 30: Emptying the hole punch box 113 Chapter 31: Replacing the items in the maintenance kit 115 Chapter 32: Replacing the fuser 116 Removing the old fuser 116 ...rollers 126 Installing new pick rollers 128 Closing up ...131 Chapter 35: Cleaning the wiper blade 132 Chapter 36: Resetting the maintenance page counter 135 Chapter 37: Determining the status of supplies 136 Chapter 38: Storing supplies 137 Chapter 39: Recycling used supplies 138 ...
... cartridge 103 Installing the new print cartridge 105 Chapter 28: Cleaning the printer 109 Chapter 29: Replacing a staple cartridge 110 Chapter 30: Emptying the hole punch box 113 Chapter 31: Replacing the items in the maintenance kit 115 Chapter 32: Replacing the fuser 116 Removing the old fuser 116 ...rollers 126 Installing new pick rollers 128 Closing up ...131 Chapter 35: Cleaning the wiper blade 132 Chapter 36: Resetting the maintenance page counter 135 Chapter 37: Determining the status of supplies 136 Chapter 38: Storing supplies 137 Chapter 39: Recycling used supplies 138 ...
User's Guide
Page 47
.... See Determining the status of its intended life. Symptom Blank pages Cause Solution The printer was priming the stapler. See Replacing the print cartridge. Your printer requires servicing. Replace the print cartridge. See Replacing the items in the maintenance kit. Replace the transfer roller. Black pages The print cartridge is defective Replace the print...
.... See Determining the status of its intended life. Symptom Blank pages Cause Solution The printer was priming the stapler. See Replacing the print cartridge. Your printer requires servicing. Replace the print cartridge. See Replacing the items in the maintenance kit. Replace the transfer roller. Black pages The print cartridge is defective Replace the print...
User's Guide
Page 49
or has been installed in the maintenance kit. 47 Uneven print density The print cartridge is worn or defective. Replace the print cartridge. For information on Lexmark's Web site at www.lexmark.com for detailed specifications. Refer to high humidity. The fuser is defective. Replace the... Replacing the print cartridge. Load paper from the printer driver before sending the job to print. See Replacing the items in more than one printer. Replace the transfer roller. See Replacing the items in the maintenance kit. Gray background The Toner Darkness setting is defective...
or has been installed in the maintenance kit. 47 Uneven print density The print cartridge is worn or defective. Replace the print cartridge. For information on Lexmark's Web site at www.lexmark.com for detailed specifications. Refer to high humidity. The fuser is defective. Replace the... Replacing the print cartridge. Load paper from the printer driver before sending the job to print. See Replacing the items in more than one printer. Replace the transfer roller. See Replacing the items in the maintenance kit. Gray background The Toner Darkness setting is defective...
User's Guide
Page 50
Solution Replace the print cartridge. See Replacing the print cartridge. See Replacing the print cartridge, Replacing the transfer roller, and Replacing the fuser for more information. 48 Replace the printer cartridge, the transfer roller, or fuser as needed. See Replacing the items in the maintenance kit. Replace the fuser. Streaked horizontal lines The print cartridge, transfer roller, or fuser may be defective, empty, or worn. Symptom White or black line Cause The print cartridge or fuser is defective.
Solution Replace the print cartridge. See Replacing the print cartridge. See Replacing the print cartridge, Replacing the transfer roller, and Replacing the fuser for more information. 48 Replace the printer cartridge, the transfer roller, or fuser as needed. See Replacing the items in the maintenance kit. Replace the fuser. Streaked horizontal lines The print cartridge, transfer roller, or fuser may be defective, empty, or worn. Symptom White or black line Cause The print cartridge or fuser is defective.
User's Guide
Page 52
...from Normal to the proper positions for detailed instructions on Remove the screws. Replace the transfer roller. See Replacing the items in the maintenance kit. the fuser were not removed. The transfer roller is worn or defective. are dirty Replace the pick rollers. or worn. See...Paper Size to A4. 50 The two removable screws on adjusting the guides in the tray. Incorrect margins The guides in the maintenance kit. See Replacing the items in the selected tray are dirty. Replace the print cartridge. Skewed print Cause Solution The print cartridge ...
...from Normal to the proper positions for detailed instructions on Remove the screws. Replace the transfer roller. See Replacing the items in the maintenance kit. the fuser were not removed. The transfer roller is worn or defective. are dirty Replace the pick rollers. or worn. See...Paper Size to A4. 50 The two removable screws on adjusting the guides in the tray. Incorrect margins The guides in the maintenance kit. See Replacing the items in the selected tray are dirty. Replace the print cartridge. Skewed print Cause Solution The print cartridge ...
User's Guide
Page 53
... Paper Texture from Rough to for the print media you Normal or Smooth. See Replacing the print cartridge. Ghost images Low toner level in the maintenance kit. Move the guides in each tray. The print media curls badly once it prints and exits to the proper positions for detailed instructions on adjusting...
... Paper Texture from Rough to for the print media you Normal or Smooth. See Replacing the print cartridge. Ghost images Low toner level in the maintenance kit. Move the guides in each tray. The print media curls badly once it prints and exits to the proper positions for detailed instructions on adjusting...
User's Guide
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...at www.lexmark.com for more information. 52 Refer to check for the size print media loaded. The guides in this area. The Paper Jam message remains after you load does not exceed the maximum stack height indicated on properly storing media. Paper frequently jams in the maintenance kit. Make ...to find solutions to the appropriate position for jams in the selected tray are using print media that does not meet the printer specifications. See Clearing print media jams for detailed instructions. 18 Solving paper feed problems If print media has trouble traveling through the...
...at www.lexmark.com for more information. 52 Refer to check for the size print media loaded. The guides in this area. The Paper Jam message remains after you load does not exceed the maximum stack height indicated on properly storing media. Paper frequently jams in the maintenance kit. Make ...to find solutions to the appropriate position for jams in the selected tray are using print media that does not meet the printer specifications. See Clearing print media jams for detailed instructions. 18 Solving paper feed problems If print media has trouble traveling through the...
User's Guide
Page 62
... because the bin is full. Refer to the instruction sheet in the maintenance kit box. 60 The wiper blade is installed Remove and realign the divertor cover. See Cleaning the wiper blade or refer to the incorrectly. Symptom Cause Solution A printer message indicates that all linked bins are full, but some bins are...
... because the bin is full. Refer to the instruction sheet in the maintenance kit box. 60 The wiper blade is installed Remove and realign the divertor cover. See Cleaning the wiper blade or refer to the incorrectly. Symptom Cause Solution A printer message indicates that all linked bins are full, but some bins are...
User's Guide
Page 104
...printer. 26 Ordering supplies and maintenance items Note: In the U.S. Ordering a maintenance kit 80 Scheduled Maintenance appears on the display after the 88 Toner Low message appears for more information.) 102 For 220 V, order a high-voltage maintenance kit. (See Replacing the items in the maintenance kit... low-voltage maintenance kit. or Canada, call 1-800-438-2468 for more information.) Ordering a staple cartridge Have a supply of maintenance kit 12G4182 300K low-voltage maintenance kit 12G4183 300K high-voltage maintenance kit Check the tag at www.lexmark.com to ...
...printer. 26 Ordering supplies and maintenance items Note: In the U.S. Ordering a maintenance kit 80 Scheduled Maintenance appears on the display after the 88 Toner Low message appears for more information.) 102 For 220 V, order a high-voltage maintenance kit. (See Replacing the items in the maintenance kit... low-voltage maintenance kit. or Canada, call 1-800-438-2468 for more information.) Ordering a staple cartridge Have a supply of maintenance kit 12G4182 300K low-voltage maintenance kit 12G4183 300K high-voltage maintenance kit Check the tag at www.lexmark.com to ...
User's Guide
Page 117
...the wiper blade in the finisher, if you replace the fuser to replace the items in the maintenance kit. 31 Replacing the items in the maintenance kit When the 80 Scheduled Maintenance message appears, it is time to keep your hands clean. Wear the gloves as you have ...that option attached, see Resetting the maintenance page counter for Cleaning the wiper blade in the following illustration. See Ordering a maintenance kit or more information. 115 The maintenance kit contains the items in the optional finisher 15 pick rollers Instruction sheet Unpack...
...the wiper blade in the finisher, if you replace the fuser to replace the items in the maintenance kit. 31 Replacing the items in the maintenance kit When the 80 Scheduled Maintenance message appears, it is time to keep your hands clean. Wear the gloves as you have ...that option attached, see Resetting the maintenance page counter for Cleaning the wiper blade in the following illustration. See Ordering a maintenance kit or more information. 115 The maintenance kit contains the items in the optional finisher 15 pick rollers Instruction sheet Unpack...
User's Guide
Page 118
Replace it . b Gently lower the door to the open position. 4 Pull up on the handle to open the printer side door (Door A). See Removing the optional envelope feeder. 3 If a duplex unit is one of the items in the maintenance kit. Gently lower the door to the printer, remove it when 80 Scheduled Maintenance appears. a Push up on the latch to release the door. 32 Replacing the fuser The fuser is attached to the printer, open the duplex unit door (Door E). Removing the old fuser 1 Turn the printer off. 2 If the envelope feeder is attached to the open position. 116
Replace it . b Gently lower the door to the open position. 4 Pull up on the handle to open the printer side door (Door A). See Removing the optional envelope feeder. 3 If a duplex unit is one of the items in the maintenance kit. Gently lower the door to the printer, remove it when 80 Scheduled Maintenance appears. a Push up on the latch to release the door. 32 Replacing the fuser The fuser is attached to the printer, open the duplex unit door (Door E). Removing the old fuser 1 Turn the printer off. 2 If the envelope feeder is attached to the open position. 116
User's Guide
Page 124
...the handle to open position. 122 Gently lower the door to the open the printer side door (Door A). See Removing the optional envelope feeder. 3 If the duplex unit is one of the items in the maintenance kit. Replace it . 33 Replacing the transfer roller The transfer roller is attached to... the printer, open the duplex unit door (Door E). Removing the old transfer roller 1 Turn the printer off. 2 If the envelope feeder is attached to the...
...the handle to open position. 122 Gently lower the door to the open the printer side door (Door A). See Removing the optional envelope feeder. 3 If the duplex unit is one of the items in the maintenance kit. Replace it . 33 Replacing the transfer roller The transfer roller is attached to... the printer, open the duplex unit door (Door E). Removing the old transfer roller 1 Turn the printer off. 2 If the envelope feeder is attached to the...
User's Guide
Page 128
... Behind Tray 4 2 Set all the trays removed. however, the illustrations do not show the process of 15 in the maintenance kit. Removing old pick rollers 1 Remove trays 1 and 2 from the printer, and trays 3 and 4 from the package. Ignore the trays still in the illustrations. 4 Start with the opening left... by removing tray 1 and locate three pick rollers in each tray when the printer issues the 80 Scheduled Maintenance message. Replace three in the upper left over from the optional high capacity input feeder if it is installed. If you...
... Behind Tray 4 2 Set all the trays removed. however, the illustrations do not show the process of 15 in the maintenance kit. Removing old pick rollers 1 Remove trays 1 and 2 from the printer, and trays 3 and 4 from the package. Ignore the trays still in the illustrations. 4 Start with the opening left... by removing tray 1 and locate three pick rollers in each tray when the printer issues the 80 Scheduled Maintenance message. Replace three in the upper left over from the optional high capacity input feeder if it is installed. If you...
User's Guide
Page 134
Pin 132 35 Cleaning the wiper blade Use the cloth in the maintenance kit or any clean cloth to clean the wiper blade in the finisher. To access the wiper blade: 1 Turn the printer off. 2 Open the finisher door (Door K). 3 While supporting the wiper blade, loosen the screw until the blade comes free from the pin.
Pin 132 35 Cleaning the wiper blade Use the cloth in the maintenance kit or any clean cloth to clean the wiper blade in the finisher. To access the wiper blade: 1 Turn the printer off. 2 Open the finisher door (Door K). 3 While supporting the wiper blade, loosen the screw until the blade comes free from the pin.
User's Guide
Page 135
Rubber tips 133 4 Pull the wiper blade straight out. 5 Wipe the four rubber tips with the cloth from the maintenance kit, or use any clean cloth.
Rubber tips 133 4 Pull the wiper blade straight out. 5 Wipe the four rubber tips with the cloth from the maintenance kit, or use any clean cloth.
User's Guide
Page 137
...display. Activating Menu Changes briefly appears, followed by Performing Self Test. Press Select. The maintenance counter is off. 2 Press and hold the Select and Return buttons while you turn the printer on. 3 Release the buttons when Performing Self Test appears on the second line of ...Menu until you see Exit Config Menu, and then press Select. 36 Resetting the maintenance page counter After you replace all the items in the maintenance kit, reset the maintenance page counter: 1 Make sure the printer is reset and Resetting Maint Cnt Value briefly appears. 6 Press Menu until you...
...display. Activating Menu Changes briefly appears, followed by Performing Self Test. Press Select. The maintenance counter is off. 2 Press and hold the Select and Return buttons while you turn the printer on. 3 Release the buttons when Performing Self Test appears on the second line of ...Menu until you see Exit Config Menu, and then press Select. 36 Resetting the maintenance page counter After you replace all the items in the maintenance kit, reset the maintenance page counter: 1 Make sure the printer is reset and Resetting Maint Cnt Value briefly appears. 6 Press Menu until you...
User's Guide
Page 138
... of the consumables installed in your printer, you can only display information about one item at a time. Press Menu until you to print the menu settings page.) One or two pages print depending on the page; Consumable Status % Remaining Maintenance Kit Print Cartridge Hole Punch Box Staple ...Cartridge 99% Replace OK OK 136 If you want to determine the status of all of menu settings you see Print Menus, and then press Select to any supply or maintenance items that need replacing.
... of the consumables installed in your printer, you can only display information about one item at a time. Press Menu until you to print the menu settings page.) One or two pages print depending on the page; Consumable Status % Remaining Maintenance Kit Print Cartridge Hole Punch Box Staple ...Cartridge 99% Replace OK OK 136 If you want to determine the status of all of menu settings you see Print Menus, and then press Select to any supply or maintenance items that need replacing.
User's Guide
Page 287
...from a source it detects is empty. Replacing the fuser; Load Tray What this message means: The printer is trying to open the Job Menu and cancel the current job. Maintenance What this message means: A LocalTalk interface is the active communication link. Replacing the transfer roller; See...this message means: The printer requires replacement of routine maintenance items to maintain top performance and to avoid print quality and paper feed problems. What you can do : • Load paper of the size and type requested on the second line of the display in the maintenance kit;
...from a source it detects is empty. Replacing the fuser; Load Tray What this message means: The printer is trying to open the Job Menu and cancel the current job. Maintenance What this message means: A LocalTalk interface is the active communication link. Replacing the transfer roller; See...this message means: The printer requires replacement of routine maintenance items to maintain top performance and to avoid print quality and paper feed problems. What you can do : • Load paper of the size and type requested on the second line of the display in the maintenance kit;
User's Guide
Page 297
...the items included in the maintenance kit Restore Held Jobs. See also: Using the Print and Hold function 295 What you can do : • Press Go to restore held jobs at this time. Replacing the items in a maintenance kit. What this message means: The printer is resetting the counter ...that tracks wear on cycle. See also: Resetting the maintenance page counter; What you can do : Wait for the message to not restore held ...
...the items included in the maintenance kit Restore Held Jobs. See also: Using the Print and Hold function 295 What you can do : • Press Go to restore held jobs at this time. Replacing the items in a maintenance kit. What this message means: The printer is resetting the counter ...that tracks wear on cycle. See also: Resetting the maintenance page counter; What you can do : Wait for the message to not restore held ...