Troubleshooting Guide
Page 3
...the printer is turned on the menu settings page, but an envelope jams when it enters or exits the feeder, then it . THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is not listed, then reinstall it may not be properly installed. Try one ... From the computer you are using . 2 For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to see the User's Guide. For more information, see the hardware setup documentation that came with the envelope feeder, or go to www...
...the printer is turned on the menu settings page, but an envelope jams when it enters or exits the feeder, then it . THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is not listed, then reinstall it may not be properly installed. Try one ... From the computer you are using . 2 For more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to see the User's Guide. For more information, see the hardware setup documentation that came with the envelope feeder, or go to www...
Troubleshooting Guide
Page 7
... a different fill pattern from your software program or application. THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. Replace the transfer roller if the defects occur every 51.7 mm (2.04 in .). Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96...
... a different fill pattern from your software program or application. THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. Replace the transfer roller if the defects occur every 51.7 mm (2.04 in .). Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96...
User's Guide
Page 6
Ordering a fuser...169 Ordering a fuser wiper ...169 Ordering pick rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ...171 Administrative support 172 ...
Ordering a fuser...169 Ordering a fuser wiper ...169 Ordering pick rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ...171 Administrative support 172 ...
User's Guide
Page 156
... feature, setting, or menu that you need a password number to . The number of pages supported in the finisher to replace the pick rollers, the charge roll, the transfer roller, and the fuser. Note: There is being used (e.g. Routine maintenance needed The printer needs to print after this message appears and the printer...
... feature, setting, or menu that you need a password number to . The number of pages supported in the finisher to replace the pick rollers, the charge roll, the transfer roller, and the fuser. Note: There is being used (e.g. Routine maintenance needed The printer needs to print after this message appears and the printer...
User's Guide
Page 164
Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 88 Cartridge low The toner is low. to clear the message and continue 80 Routine maintenance needed The printer needs to continue ...
Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 88 Cartridge low The toner is low. to clear the message and continue 80 Routine maintenance needed The printer needs to continue ...
User's Guide
Page 168
Maintaining the printer 168 Recommended print cartridges Part name For the US and Canada Print Cartridge Lexmark Return Program Cartridge Regular cartridge T650A11A T650A21A High Yield Print Cartridge T650H11A T650H21A Extra High Yield Print Cartridge* T654X11A High Yield Print Cartridge for Label ... models. Ordering a maintenance kit When 80 Routine maintenance needed appears, order a maintenance kit. The maintenance kit contains all the items necessary to replace the pick rollers, the charge roll, the transfer...
Maintaining the printer 168 Recommended print cartridges Part name For the US and Canada Print Cartridge Lexmark Return Program Cartridge Regular cartridge T650A11A T650A21A High Yield Print Cartridge T650H11A T650H21A Extra High Yield Print Cartridge* T654X11A High Yield Print Cartridge for Label ... models. Ordering a maintenance kit When 80 Routine maintenance needed appears, order a maintenance kit. The maintenance kit contains all the items necessary to replace the pick rollers, the charge roll, the transfer...
User's Guide
Page 169
The charge roll, fuser, pick rollers, and transfer roller can also be individually ordered and replaced as necessary. • To check the fuser type (T1 or T2) installed in the printer, remove the print ...
The charge roll, fuser, pick rollers, and transfer roller can also be individually ordered and replaced as necessary. • To check the fuser type (T1 or T2) installed in the printer, remove the print ...
User's Guide
Page 170
... the specified staple cartridge. Ordering pick rollers When the paper fails to move it safely. Part name Transfer roll assembly Part number 40X1886 Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site at www.lexmark.com/recycle. 2 Find the product type... you want to recycle, and then select your country from the tray, order new pick rollers. Part name Staple Cartridges...
... the specified staple cartridge. Ordering pick rollers When the paper fails to move it safely. Part name Transfer roll assembly Part number 40X1886 Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site at www.lexmark.com/recycle. 2 Find the product type... you want to recycle, and then select your country from the tray, order new pick rollers. Part name Staple Cartridges...
User's Guide
Page 180
... Make sure the printer is properly connected to the 2000-sheet tray. • Make sure the printer is listed on our Web site at www.lexmark.com/publications. Paper trays These are possible solutions. Troubleshooting 180 Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 ...the printer off , wait about 10 seconds, and then turn the printer on page 39. 2000-sheet tray These are possible solutions. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to the 2000-sheet tray. • Make sure the printer ...
... Make sure the printer is properly connected to the 2000-sheet tray. • Make sure the printer is listed on our Web site at www.lexmark.com/publications. Paper trays These are possible solutions. Troubleshooting 180 Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 ...the printer off , wait about 10 seconds, and then turn the printer on page 39. 2000-sheet tray These are possible solutions. THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected to the 2000-sheet tray. • Make sure the printer ...
User's Guide
Page 189
... (1.11 in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are possible solutions. Replace the transfer roller if the defects occur every 51.7 mm (2.04 in .) Skewed print These are using paper that meets the printer specifications. THE TONER IS LOW When...
... (1.11 in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are possible solutions. Replace the transfer roller if the defects occur every 51.7 mm (2.04 in .) Skewed print These are using paper that meets the printer specifications. THE TONER IS LOW When...
User's Guide
Page 212
... drawers 34 ports 17 printer hard disk 30 ordering charge rolls 169 fuser 169 fuser wiper 169 maintenance kit 168 pick rollers 170 print cartridges 167 staple cartridges 170 transfer roller 170 Overflow bin full 152 P paper characteristics 65 letterhead 66 preprinted forms 66 recycled 67 selecting 66 selecting weight 101 setting...
... drawers 34 ports 17 printer hard disk 30 ordering charge rolls 169 fuser 169 fuser wiper 169 maintenance kit 168 pick rollers 170 print cartridges 167 staple cartridges 170 transfer roller 170 Overflow bin full 152 P paper characteristics 65 letterhead 66 preprinted forms 66 recycled 67 selecting 66 selecting weight 101 setting...
User's Guide
Page 213
... Weight menu 101 paper weights supported by output bins 70 Parallel 152 Parallel 152 Parallel menu 116 PCL Emul menu 137 PDF menu 136 pick rollers ordering 170 port settings configuring 47 PostScript menu 136 Power Saver 152 adjusting 173 print cartridges ordering 167 print job canceling from Macintosh 79 canceling...
... Weight menu 101 paper weights supported by output bins 70 Parallel 152 Parallel 152 Parallel menu 116 PCL Emul menu 137 PDF menu 136 pick rollers ordering 170 port settings configuring 47 PostScript menu 136 Power Saver 152 adjusting 173 print cartridges ordering 167 print job canceling from Macintosh 79 canceling...
User's Guide
Page 215
...menu 134 R Reading USB drive 153 Ready 153 Reattach bin 153 Reattach bin - 153 Reattach envelope feeder 154 recycled paper using 67 recycling Lexmark products 170 WEEE statement 198 Remote Management Active 154 Remove packaging material, check 154 Remove paper from 155 Remove paper from all bins 154 Remove... status of 167 storing 166 supplies, ordering charge rolls 169 fuser 169 fuser wiper 169 maintenance kit 168 pick rollers 170 print cartridges 167 staple cartridges 170 transfer roller 170 system board accessing 18 T TCP/IP menu 111 Index 215 Toner low 157 Too many failed panel logins...
...menu 134 R Reading USB drive 153 Ready 153 Reattach bin 153 Reattach bin - 153 Reattach envelope feeder 154 recycled paper using 67 recycling Lexmark products 170 WEEE statement 198 Remote Management Active 154 Remove packaging material, check 154 Remove paper from 155 Remove paper from all bins 154 Remove... status of 167 storing 166 supplies, ordering charge rolls 169 fuser 169 fuser wiper 169 maintenance kit 168 pick rollers 170 print cartridges 167 staple cartridges 170 transfer roller 170 system board accessing 18 T TCP/IP menu 111 Index 215 Toner low 157 Too many failed panel logins...
Help Menu Pages
Page 39
Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.) The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Print defects Page 39 of 42 Print defects Repeating defects measurements Match a set of the vertical lines.
Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.) The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Print defects Page 39 of 42 Print defects Repeating defects measurements Match a set of the vertical lines.
Help Menu Pages
Page 41
... Page 41 of the maintenance kit. Note: Using certain types of paper may require more frequent replacement of 42 Part name Lexmark Return Program Cartridge High Yield Print Cartridge for Label Applications T650H04E Extra High Yield Print Cartridge for Label T652X04E Applications* For the...as necessary. See the following table for the maintenance kit part number for the T652 and T654 models. The maintenance kit contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser. Part name Maintenance kit Part number 40X4723 (100 V non...
... Page 41 of the maintenance kit. Note: Using certain types of paper may require more frequent replacement of 42 Part name Lexmark Return Program Cartridge High Yield Print Cartridge for Label Applications T650H04E Extra High Yield Print Cartridge for Label T652X04E Applications* For the...as necessary. See the following table for the maintenance kit part number for the T652 and T654 models. The maintenance kit contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser. Part name Maintenance kit Part number 40X4723 (100 V non...
Service Manual
Page 10
... removal (T650, T652, T654) ...4-74 System card assembly removal (T650, T652, T654, T656) ...4-76 Transfer roll assembly removal (T650, T652, T654) ...4-78 Transfer roll bracket assembly, left removal (T650, T652, T654) ...4-79 Transfer roll bracket assembly, right removal (T650, T652, T654) ...4-80 Transfer deflector removal (T650, T652, T654) ...4-80 Tray roller catch assembly removal (T650, T652, T654) ...4-81...
... removal (T650, T652, T654) ...4-74 System card assembly removal (T650, T652, T654, T656) ...4-76 Transfer roll assembly removal (T650, T652, T654) ...4-78 Transfer roll bracket assembly, left removal (T650, T652, T654) ...4-79 Transfer roll bracket assembly, right removal (T650, T652, T654) ...4-80 Transfer deflector removal (T650, T652, T654) ...4-80 Tray roller catch assembly removal (T650, T652, T654) ...4-81...
Service Manual
Page 12
... tray catch spring removal ...4-158 Media out actuator removal (models T652 and T654) ...4-158 Media size actuator removal ...4-159 Media tray catch spring removal ...4-159 Media tray roller catch assembly removal ...4-159 Output expander rear door assembly removal ... ...4-195 Sensor (pass through) with cable removal ...4-196 Sensor (pass through) with cable removal ...4-196 Tray roller catch assembly removal ...4-196 Tray roller catch assembly removal ...4-197 Upper interface cable assembly removal ...4-197 Connector locations and connections ...5-1 Connections ...5-1 Preventive maintenance...
... tray catch spring removal ...4-158 Media out actuator removal (models T652 and T654) ...4-158 Media size actuator removal ...4-159 Media tray catch spring removal ...4-159 Media tray roller catch assembly removal ...4-159 Output expander rear door assembly removal ... ...4-195 Sensor (pass through) with cable removal ...4-196 Sensor (pass through) with cable removal ...4-196 Tray roller catch assembly removal ...4-196 Tray roller catch assembly removal ...4-197 Upper interface cable assembly removal ...4-197 Connector locations and connections ...5-1 Connections ...5-1 Preventive maintenance...
Service Manual
Page 46
... during disk format and write operations. Turn off and unplug the printer. 2. This error may occur at this interval to replace the fuser assembly, transfer roller, charge roll, and pick rolls at power on the disk to hold the resources that have been requested to be written to chapter 6. Refer to...
... during disk format and write operations. Turn off and unplug the printer. 2. This error may occur at this interval to replace the fuser assembly, transfer roller, charge roll, and pick rolls at power on the disk to hold the resources that have been requested to be written to chapter 6. Refer to...
Service Manual
Page 80
...2-145. 242.33 Tray 2 not ready Source = Tray 2 Tray was turned off /on the media tray for the tray 2 to "Tray roller catch assembly removal (T650, T652, T654)" on page 2-147. The engine timed out waiting for damage 2. Replace the switch (media size) if problem remains. Go to report ready...properly pushed into the machine. 242.34 Empty tray pick attempted Source = Tray 2 The pick arm attempted to "Switch (media size) assembly removal (T650, T652, T654)" on the sensor (input) during the warm up sequence. 242.37 Sensor (pass through) late jam Source = Tray 2 The media is late ...
...2-145. 242.33 Tray 2 not ready Source = Tray 2 Tray was turned off /on the media tray for the tray 2 to "Tray roller catch assembly removal (T650, T652, T654)" on page 2-147. The engine timed out waiting for damage 2. Replace the switch (media size) if problem remains. Go to report ready...properly pushed into the machine. 242.34 Empty tray pick attempted Source = Tray 2 The pick arm attempted to "Switch (media size) assembly removal (T650, T652, T654)" on the sensor (input) during the warm up sequence. 242.37 Sensor (pass through) late jam Source = Tray 2 The media is late ...
Service Manual
Page 85
...page 4-74. 1. Go to sensor (pass through ) static jam service check. Check the switch (media size) for the tray 3 to "Tray roller catch assembly removal (T650, T652, T654)" on . 243.33 Tray 3 not ready Source = Tray 3 1. Go to report ready before the first pick attempt. 4062 Error code ... /on page 4-81. 243.34 Empty tray pick attempted Source = Tray 3 The pick arm attempted to "Switch (media size) assembly removal (T650, T652, T654)" on page 2-147. Diagnostic information 2-51 See "Sensor (pass through ) within the specified time but did not clear it within the specified time...
...page 4-74. 1. Go to sensor (pass through ) static jam service check. Check the switch (media size) for the tray 3 to "Tray roller catch assembly removal (T650, T652, T654)" on . 243.33 Tray 3 not ready Source = Tray 3 1. Go to report ready before the first pick attempt. 4062 Error code ... /on page 4-81. 243.34 Empty tray pick attempted Source = Tray 3 The pick arm attempted to "Switch (media size) assembly removal (T650, T652, T654)" on page 2-147. Diagnostic information 2-51 See "Sensor (pass through ) within the specified time but did not clear it within the specified time...