User Guide
Page 6
... Ordering staple cartridges ...172 Ordering a transfer roller...172 Recycling Lexmark products...172 Moving the printer...172 Before moving the printer ...172 Moving the printer to another location...173 Shipping the printer ...173 Administrative support 174 Finding advanced networking and administrator information ...174 Viewing reports...175 Adjusting Power Saver...175 Restoring the factory default settings 176 Troubleshooting 177 Solving basic problems...177 Solving basic printer problems ...177 Printer control panel display is blank or displays only diamonds 177 Embedded Web Server does...
... Ordering staple cartridges ...172 Ordering a transfer roller...172 Recycling Lexmark products...172 Moving the printer...172 Before moving the printer ...172 Moving the printer to another location...173 Shipping the printer ...173 Administrative support 174 Finding advanced networking and administrator information ...174 Viewing reports...175 Adjusting Power Saver...175 Restoring the factory default settings 176 Troubleshooting 177 Solving basic problems...177 Solving basic printer problems ...177 Printer control panel display is blank or displays only diamonds 177 Embedded Web Server does...
User Guide
Page 149
...PIN you created in the Ready state, and Hex Trace is active. Flushing buffer Wait for the message to clear. Hex Trace Ready The printer is formatting the flash memory. The percentage completed appears on the display. Formatting Flash DO NOT POWER OFF Wait for the message to clear the... message and print without using the staple feature. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following: • Insert a staple cartridge to clear the message. • Press to clear. ...
...PIN you created in the Ready state, and Hex Trace is active. Flushing buffer Wait for the message to clear. Hex Trace Ready The printer is formatting the flash memory. The percentage completed appears on the display. Formatting Flash DO NOT POWER OFF Wait for the message to clear the... message and print without using the staple feature. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following: • Insert a staple cartridge to clear the message. • Press to clear. ...
User Guide
Page 177
... is plugged into the outlet is working. • The printer is blank or displays only diamonds The printer self test failed. CHECK THE NETWORK SETTINGS Depending on . Once you may need to access the Embedded Web Server. Troubleshooting 177 Troubleshooting Solving basic problems Solving basic printer problems If there are possible solutions. If Performing Self...
... is plugged into the outlet is working. • The printer is blank or displays only diamonds The printer self test failed. CHECK THE NETWORK SETTINGS Depending on . Once you may need to access the Embedded Web Server. Troubleshooting 177 Troubleshooting Solving basic problems Solving basic printer problems If there are possible solutions. If Performing Self...
User Guide
Page 178
...THE STANDARD EXIT BIN IS FULL Remove the stack of the following: MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make...properly installed and that the printer is connected to print in the tray. Jobs do not print The documents contain unavailable fonts. 1 Open the document you are running a supported operating system and using a USB port, make sure the network is functioning correctly. Troubleshooting 178 Solving printing problems ...
...THE STANDARD EXIT BIN IS FULL Remove the stack of the following: MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make...properly installed and that the printer is connected to print in the tray. Jobs do not print The documents contain unavailable fonts. 1 Open the document you are running a supported operating system and using a USB port, make sure the network is functioning correctly. Troubleshooting 178 Solving printing problems ...
User Guide
Page 179
For more information, visit the Lexmark Web site at www.lexmark.com. Try one or more of pages in the job. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate ... These are possible solutions. Job takes longer than expected to make sure they are secure. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of them. Troubleshooting 179 MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, see the setup...
For more information, visit the Lexmark Web site at www.lexmark.com. Try one or more of pages in the job. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate ... These are possible solutions. Job takes longer than expected to make sure they are secure. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of them. Troubleshooting 179 MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, see the setup...
User Guide
Page 180
... tray. • If necessary, adjust the settings from the Print dialog. Note: The multipurpose feeder does not automatically sense the paper size. Turn the printer off and back on to exit Hex Trace mode. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by eliminating...job. Try one or more of pages in the Finishing menu. Note: Setting Collate to Off in the software overrides the setting in the job. Troubleshooting 180 Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the...
... tray. • If necessary, adjust the settings from the Print dialog. Note: The multipurpose feeder does not automatically sense the paper size. Turn the printer off and back on to exit Hex Trace mode. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by eliminating...job. Try one or more of pages in the Finishing menu. Note: Setting Collate to Off in the software overrides the setting in the job. Troubleshooting 180 Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the...
User Guide
Page 181
If an option is listed in the software as well as the printer control panel. Troubleshooting 181 MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Try one or more information, see if the option is not functioning, then make sure it ... the option is not listed, then reinstall it is installed These are possible solutions. Unexpected page breaks occur Increase the Print Timeout value: 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until Setup Menu appears, and ...
If an option is listed in the software as well as the printer control panel. Troubleshooting 181 MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Try one or more information, see if the option is not functioning, then make sure it ... the option is not listed, then reinstall it is installed These are possible solutions. Unexpected page breaks occur Increase the Print Timeout value: 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until Setup Menu appears, and ...
User Guide
Page 182
...MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is turned on page 38. MAKE SURE THE LIST OF OPTIONS IN THE PRINTER DRIVER IS UP TO DATE From the computer you are possible solutions. Try one or more information, see the latest comprehensive User's Guide ... For more of the paper. 4 Make sure the paper tray closes properly. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on our Web site at www.lexmark.com/publications. Troubleshooting 182 MAKE SURE THE OPTION IS SELECTED From the computer you are printing from , select ...
...MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is turned on page 38. MAKE SURE THE LIST OF OPTIONS IN THE PRINTER DRIVER IS UP TO DATE From the computer you are possible solutions. Try one or more information, see the latest comprehensive User's Guide ... For more of the paper. 4 Make sure the paper tray closes properly. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on our Web site at www.lexmark.com/publications. Troubleshooting 182 MAKE SURE THE OPTION IS SELECTED From the computer you are printing from , select ...
User Guide
Page 183
...envelopes you are possible solutions. Troubleshooting 183 Envelope feeder These are using : 1 From the printer control panel, check the settings for the length of the following: RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on the menu settings page...;bin mailbox instruction sheet. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. Reinstall the 5‑bin mailbox. Output options If the Output Expander, High Capacity...
...envelopes you are possible solutions. Troubleshooting 183 Envelope feeder These are using : 1 From the printer control panel, check the settings for the length of the following: RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on the menu settings page...;bin mailbox instruction sheet. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. Reinstall the 5‑bin mailbox. Output options If the Output Expander, High Capacity...
User Guide
Page 184
... Software and Documentation CD Solving paper feed problems Paper frequently jams These are possible solutions. Troubleshooting 184 Memory card Make sure the memory card is securely connected to the printer system board. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one...
... Software and Documentation CD Solving paper feed problems Paper frequently jams These are possible solutions. Troubleshooting 184 Memory card Make sure the memory card is securely connected to the printer system board. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one...
User Guide
Page 185
...clear. THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the entire paper path, and then press . The printer performs its original wrapper until Prt Quality Pgs appears, and then press . The message remains on . 3 Release both buttons when Performing Self Test...Press the arrow buttons until Jam Recovery appears, and then press . 6 Press the arrow buttons until Exit Config Menu appears, and then press . Troubleshooting 185 CHECK THE PAPER GUIDES Move the guides in its power‑on sequence, and then Config Menu appears. 4 Press the down arrow button ...
...clear. THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the entire paper path, and then press . The printer performs its original wrapper until Prt Quality Pgs appears, and then press . The message remains on . 3 Release both buttons when Performing Self Test...Press the arrow buttons until Jam Recovery appears, and then press . 6 Press the arrow buttons until Exit Config Menu appears, and then press . Troubleshooting 185 CHECK THE PAPER GUIDES Move the guides in its power‑on sequence, and then Config Menu appears. 4 Press the down arrow button ...
User Guide
Page 186
... THE GUIDES Move the width and length guides in the tray to the correct positions for service. If the problem continues, the printer may have a printer part that requires adjustment or replacement. Clipped images These are possible solutions. CHECK THE PAPER SIZE SETTING Make sure the paper size ...may help you solve print quality problems. If these suggestions still do not correct the problem, then call for the paper size loaded. Troubleshooting 186 The information in the following : PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing ...
... THE GUIDES Move the width and length guides in the tray to the correct positions for service. If the problem continues, the printer may have a printer part that requires adjustment or replacement. Clipped images These are possible solutions. CHECK THE PAPER SIZE SETTING Make sure the paper size ...may help you solve print quality problems. If these suggestions still do not correct the problem, then call for the paper size loaded. Troubleshooting 186 The information in the following : PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing ...
User Guide
Page 187
Incorrect margins ABCD ABCD ABCD Troubleshooting 187 Ghost images ABCDE ABCDE ABCDE CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the...type from the Print dialog. Gray background ABCDE ABCDE ABCDE CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For ...
Incorrect margins ABCD ABCD ABCD Troubleshooting 187 Ghost images ABCDE ABCDE ABCDE CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the...type from the Print dialog. Gray background ABCDE ABCDE ABCDE CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users, change the setting from Print Properties. • For ...
User Guide
Page 188
...THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to the correct ... DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size... wrapper until you use it . Print irregularities These are possible solutions. Troubleshooting 188 These are possible solutions.
...THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to the correct ... DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size... wrapper until you use it . Print irregularities These are possible solutions. Troubleshooting 188 These are possible solutions.
User Guide
Page 189
... BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Print is too high. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users..., specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog and pop‑up menus. Troubleshooting 189 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in its original wrapper until you use it. CHECK...
... BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Print is too high. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users..., specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog and pop‑up menus. Troubleshooting 189 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in its original wrapper until you use it. CHECK...
User Guide
Page 190
Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users, change these ... too light These are possible solutions. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 190 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the...
Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh users, change these ... too light These are possible solutions. CHECK THE PAPER Avoid textured paper with rough finishes. Troubleshooting 190 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the...
User Guide
Page 191
... following: CHECK THE PAPER GUIDES Move the guides in .) Skewed print These are possible solutions. Troubleshooting 191 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the...
... following: CHECK THE PAPER GUIDES Move the guides in .) Skewed print These are possible solutions. Troubleshooting 191 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the...
User Guide
Page 192
... and shake it from side to side to redistribute the toner, and then reinstall it . Solid color pages These are using paper that meets the printer specifications. CHECK THE PAPER TYPE • Try a different type of the following : MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect... it from your software program or application. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one. Troubleshooting 192 CHECK THE PAPER Make sure you are possible solutions. Solid black or white streaks These are possible solutions.
... and shake it from side to side to redistribute the toner, and then reinstall it . Solid color pages These are using paper that meets the printer specifications. CHECK THE PAPER TYPE • Try a different type of the following : MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect... it from your software program or application. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one. Troubleshooting 192 CHECK THE PAPER Make sure you are possible solutions. Solid black or white streaks These are possible solutions.
User Guide
Page 193
... the risk of the following: THE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • ...For Macintosh users, select the paper source from a hot component, allow the surface to be hot. Troubleshooting 193 THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one or more information, contact Customer Support...
... the risk of the following: THE TONER IS SMEARED Select another tray or feeder to feed the paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • ...For Macintosh users, select the paper source from a hot component, allow the surface to be hot. Troubleshooting 193 THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with a new one or more information, contact Customer Support...
User Guide
Page 194
Try one or more of the following : THE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For... print cartridge. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge. Troubleshooting 194 Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. To reduce the risk of the printer might be hot. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls.
Try one or more of the following : THE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. • For... print cartridge. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the print cartridge. Troubleshooting 194 Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. To reduce the risk of the printer might be hot. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls.