User's Guide
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... your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on an error message dialog, click the For additional assistance, use...online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 137 • "Printhead errors" on page 137 • "Software did not install" on page 138 Troubleshooting 136 Method 2 1 Click or Start. 2 Click All Programs or Programs...
... your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on an error message dialog, click the For additional assistance, use...online technical support • Contact numbers for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 137 • "Printhead errors" on page 137 • "Software did not install" on page 138 Troubleshooting 136 Method 2 1 Click or Start. 2 Click All Programs or Programs...
User's Guide
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... the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Troubleshooting 137 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE...
... the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Troubleshooting 137 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE...
User's Guide
Page 138
...the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. 2 Remove the printhead. Software did not install If you reinstall the software, do the following: MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS ...SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE Troubleshooting 138 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing ...
...the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. 2 Remove the printhead. Software did not install If you reinstall the software, do the following: MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS ...SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE Troubleshooting 138 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing ...
User's Guide
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...problems, basic solutions 136 printer software installing 26 uninstalling 25 printer solutions 129 printer, setting as default 54 printhead aligning 132 printhead access location 10 printhead error 137 printhead nozzles cleaning 133 printing collate 38 custom-size paper 42 documents 37 documents from memory card or flash ... 8 R received history report 99 receiving faxes Auto Answer setting 93, 94 automatically 93 manually 94 tips 93, 94 recycling 7 Lexmark products 15 WEEE statement 178 redial attempts setting 89 redial time setting 89 reducing an image 60 repeating an image 61 replacing ink...
...problems, basic solutions 136 printer software installing 26 uninstalling 25 printer solutions 129 printer, setting as default 54 printhead aligning 132 printhead access location 10 printhead error 137 printhead nozzles cleaning 133 printing collate 38 custom-size paper 42 documents 37 documents from memory card or flash ... 8 R received history report 99 receiving faxes Auto Answer setting 93, 94 automatically 93 manually 94 tips 93, 94 recycling 7 Lexmark products 15 WEEE statement 178 redial attempts setting 89 redial time setting 89 reducing an image 60 repeating an image 61 replacing ink...
User's Guide
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... print through USB 141 incorrect language appears on display 137 page does not print 139 printer does not respond 140 printer printing blank pages 140 printhead error 137 software did not install 138 shared printing 115 sharing printer in Windows 114 SmartSolutions 129 adding printer 130 customizing 130 SMTP server configuring 71...
... print through USB 141 incorrect language appears on display 137 page does not print 139 printer does not respond 140 printer printing blank pages 140 printhead error 137 software did not install 138 shared printing 115 sharing printer in Windows 114 SmartSolutions 129 adding printer 130 customizing 130 SMTP server configuring 71...
User's Guide
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cannot run fax software 153 cannot send faxes 150 error messages, printer control panel 153 troubleshooting, jams and misfeeds paper jam in the ADF 143 paper jam in the duplex unit 142 paper jam in ... print through USB 141 incorrect language appears on display 137 page does not print 139 printer does not respond 140 printer printing blank pages 140 printhead error 137 software did not install 138 troubleshooting, wireless cannot print over wireless network 160 changing wireless settings after installation (Mac) 106 changing wireless settings after...
cannot run fax software 153 cannot send faxes 150 error messages, printer control panel 153 troubleshooting, jams and misfeeds paper jam in the ADF 143 paper jam in the duplex unit 142 paper jam in ... print through USB 141 incorrect language appears on display 137 page does not print 139 printer does not respond 140 printer printing blank pages 140 printhead error 137 software did not install 138 troubleshooting, wireless cannot print over wireless network 160 changing wireless settings after installation (Mac) 106 changing wireless settings after...
Quick Reference
Page 21
... the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer • Live online technical support • Contact numbers for paper jam messages, and clear any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 22 • "Printhead errors" on page 22 • "Software did...
... the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer • Live online technical support • Contact numbers for paper jam messages, and clear any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 22 • "Printhead errors" on page 22 • "Software did...
Quick Reference
Page 22
.... Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 2 2 Remove the printhead. 5 Close the printer. Printhead errors If the "Before you encountered problems while installing...Defaults 2 Touch Yes. Before you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. Incorrect language appears on the display If the "Before you reinstall the software, do...
.... Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 2 2 Remove the printhead. 5 Close the printer. Printhead errors If the "Before you encountered problems while installing...Defaults 2 Touch Yes. Before you troubleshoot" checklist does not solve the problem, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. Incorrect language appears on the display If the "Before you reinstall the software, do...
Quick Reference
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...queue 24 cannot print through USB 24 cartridges, ink ordering 10 checking an unresponsive printer 21 checklist before you troubleshoot 21 cleaning printhead nozzles 11 conserving energy, ink, and paper 4 copies making 17 copy job canceling 17 copying 17 on both sides of ... models 5 printer printing blank pages 23 printer problems, basic solutions 21 printer software installing 12 printer solutions 21 printhead aligning 11 printhead access location 5 printhead error 22 printhead nozzles cleaning 11 printing documents 14 network setup page 24 on both sides of the paper 15 photos using printer...
...queue 24 cannot print through USB 24 cartridges, ink ordering 10 checking an unresponsive printer 21 checklist before you troubleshoot 21 cleaning printhead nozzles 11 conserving energy, ink, and paper 4 copies making 17 copy job canceling 17 copying 17 on both sides of ... models 5 printer printing blank pages 23 printer problems, basic solutions 21 printer software installing 12 printer solutions 21 printhead aligning 11 printhead access location 5 printhead error 22 printhead nozzles cleaning 11 printing documents 14 network setup page 24 on both sides of the paper 15 photos using printer...
Quick Reference
Page 27
... through USB 24 incorrect language appears on display 22 page does not print 23 printer does not respond 24 printer printing blank pages 23 printhead error 22 software did not install 22 SmartSolutions 21 software Service Center 21 software did not install 22 solutions 21 supported memory cards and file ...through USB 24 incorrect language appears on display 22 page does not print 23 printer does not respond 24 printer printing blank pages 23 printhead error 22 software did not install 22 U USB port location 6 using Macintosh printer software 13 W Web site finding 4 Wi-Fi indicator location 5 27
... through USB 24 incorrect language appears on display 22 page does not print 23 printer does not respond 24 printer printing blank pages 23 printhead error 22 software did not install 22 SmartSolutions 21 software Service Center 21 software did not install 22 solutions 21 supported memory cards and file ...through USB 24 incorrect language appears on display 22 page does not print 23 printer does not respond 24 printer printing blank pages 23 printhead error 22 software did not install 22 U USB port location 6 using Macintosh printer software 13 W Web site finding 4 Wi-Fi indicator location 5 27