Troubleshooting Guide
Page 3
...Try one or more of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? When 88 Toner Low appears or when the print becomes faded, replace the toner cartridge(s). Adjust the density of pages in the upper left corner. Note: The multipurpose feeder does not automatically ... Smudges • Streaks • Unexpected characters • White lines in the Finishing menu. IS THE TONER LOW? IS THE SCANNER GLASS DIRTY? IS THE COPY TOO LIGHT OR TOO DARK? UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to On....
...Try one or more of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? When 88 Toner Low appears or when the print becomes faded, replace the toner cartridge(s). Adjust the density of pages in the upper left corner. Note: The multipurpose feeder does not automatically ... Smudges • Streaks • Unexpected characters • White lines in the Finishing menu. IS THE TONER LOW? IS THE SCANNER GLASS DIRTY? IS THE COPY TOO LIGHT OR TOO DARK? UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to On....
Troubleshooting Guide
Page 9
...; Load paper from a fresh package. • Store paper in the tray. CHECK THE PAPER Avoid textured paper with rough finishes. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Try one or more of the following : 9 Incorrect margins CHECK THE PAPER GUIDES Move the guides in the tray. CHECK THE...
...; Load paper from a fresh package. • Store paper in the tray. CHECK THE PAPER Avoid textured paper with rough finishes. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Try one or more of the following : 9 Incorrect margins CHECK THE PAPER GUIDES Move the guides in the tray. CHECK THE...
Troubleshooting Guide
Page 10
... change these settings. Print is too high. • From Print Properties, change these settings. IS THE TONER LOW? When 88 toner low appears order a new cartridge. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm...is too light These are using paper that meets the printer specifications. Solid color pages The printer may be replaced at the same time. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? The cyan, magenta, and yellow ...
... change these settings. Print is too high. • From Print Properties, change these settings. IS THE TONER LOW? When 88 toner low appears order a new cartridge. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm...is too light These are using paper that meets the printer specifications. Solid color pages The printer may be replaced at the same time. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? The cyan, magenta, and yellow ...
Troubleshooting Guide
Page 11
... a certain color. How does the printer know what color to photographic images. The color information is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black toner needed to reproduce a particular color. Replace the toner cartridge. Uneven print... printers, and color laser printers create colors in nature. Software programs typically specify document color using RGB or CMYK color combinations. Additionally, they allow users to modify the color of color conversion table to text while applying a different color conversion table to...
... a certain color. How does the printer know what color to photographic images. The color information is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black toner needed to reproduce a particular color. Replace the toner cartridge. Uneven print... printers, and color laser printers create colors in nature. Software programs typically specify document color using RGB or CMYK color combinations. Additionally, they allow users to modify the color of color conversion table to text while applying a different color conversion table to...
User's Guide
Page 10
... Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the...
... Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the...
User's Guide
Page 105
... text and graphics using only the black toner cartridge, set the printer to choose between a faster print speed or a higher toner yield. Using Max Speed and Max Yield The Max Speed and Max Yield settings allow you to Black Only. Frequent color mode switching can result in color and does not switch to black only...
... text and graphics using only the black toner cartridge, set the printer to choose between a faster print speed or a higher toner yield. Using Max Speed and Max Yield The Max Speed and Max Yield settings allow you to Black Only. Frequent color mode switching can result in color and does not switch to black only...
User's Guide
Page 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
User's Guide
Page 168
... setting. • Storing downloads in flash memory or on the hard disk Notes: • Statistical information includes whether the job printed with color content. Modifies the logical and physical print area Notes: • Normal is turned off. • Storing downloads in the non-printable area...Job Accounting Off On Print Area Normal Whole Page Description Prints all text and graphics using only the black toner cartridge Specifies how the printer processes jobs with black and white and color information Notes: • Max Speed prints in a black only mode until it receives a page with...
... setting. • Storing downloads in flash memory or on the hard disk Notes: • Statistical information includes whether the job printed with color content. Modifies the logical and physical print area Notes: • Normal is turned off. • Storing downloads in the non-printable area...Job Accounting Off On Print Area Normal Whole Page Description Prints all text and graphics using only the black toner cartridge Specifies how the printer processes jobs with black and white and color information Notes: • Max Speed prints in a black only mode until it receives a page with...
User's Guide
Page 197
...is either missing or not functioning properly. • Remove the specified toner cartridge, and then reinstall it. • Remove the specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size, ...jobs are available. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31 Missing or defective cartridge The specified toner cartridge is waiting to redial the fax number. Submitting Selection Wait for the message to ...
...is either missing or not functioning properly. • Remove the specified toner cartridge, and then reinstall it. • Remove the specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size, ...jobs are available. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31 Missing or defective cartridge The specified toner cartridge is waiting to redial the fax number. Submitting Selection Wait for the message to ...
User's Guide
Page 198
... unable to clear the message and continue printing. • Cancel the current print job. • Install additional printer memory. 40 invalid refill, change cartridge Remove the specified toner cartridge, and then install a new one. 198 • Check tray length and width guides and make sure the paper is properly loaded in the tray...
... unable to clear the message and continue printing. • Cancel the current print job. • Install additional printer memory. 40 invalid refill, change cartridge Remove the specified toner cartridge, and then install a new one. 198 • Check tray length and width guides and make sure the paper is properly loaded in the tray...
User's Guide
Page 202
Install a new photoconductor. 84 Replace color pc units One or more of the color photoconductors are exhausted. The black photoconductor can be replaced at the same time. 84 Replace black pc unit The black photoconductor is exhausted. ...Service 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all be replaced separately. 88 toner low When this message and continue printing. 88 Replace toner The toner cartridge is exhausted. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. If the service message appears again, contact...
Install a new photoconductor. 84 Replace color pc units One or more of the color photoconductors are exhausted. The black photoconductor can be replaced at the same time. 84 Replace black pc unit The black photoconductor is exhausted. ...Service 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Check all be replaced separately. 88 toner low When this message and continue printing. 88 Replace toner The toner cartridge is exhausted. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. If the service message appears again, contact...
User's Guide
Page 204
... Yield Toner Cartridge Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order replacement photoconductor(s). When Staples empty or misfed or Load staples appears, replace the specified staple cartridge. 204 In other countries or regions, visit the Lexmark...
... Yield Toner Cartridge Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order replacement photoconductor(s). When Staples empty or misfed or Load staples appears, replace the specified staple cartridge. 204 In other countries or regions, visit the Lexmark...
User's Guide
Page 217
9 Close Door E. Replacing a toner cartridge Replace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace toner appears. The printer will not continue printing until the specified cartridge is replaced. 1 Make sure the printer is on and Ready or 88 Replace toner appears. 2 Unpack the new cartridge, and set it near the printer. 3 Open Door E (front printer door). 4 Unlock the specified cartridge by turning the cartridge counterclockwise until the arrow-shaped handle points toward the unlock symbol. 217
9 Close Door E. Replacing a toner cartridge Replace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace toner appears. The printer will not continue printing until the specified cartridge is replaced. 1 Make sure the printer is on and Ready or 88 Replace toner appears. 2 Unpack the new cartridge, and set it near the printer. 3 Open Door E (front printer door). 4 Unlock the specified cartridge by turning the cartridge counterclockwise until the arrow-shaped handle points toward the unlock symbol. 217
User's Guide
Page 218
5 Remove the cartridge by gently pulling it away from the printer. 6 Align the arrow-shaped handle with the unlock symbol, and then insert the toner cartridge all the way into the opening. 7 Lock the cartridge by turning the arrow-shaped cartridge handle clockwise until it points toward the lock symbol. 218
5 Remove the cartridge by gently pulling it away from the printer. 6 Align the arrow-shaped handle with the unlock symbol, and then insert the toner cartridge all the way into the opening. 7 Lock the cartridge by turning the arrow-shaped cartridge handle clockwise until it points toward the lock symbol. 218
User's Guide
Page 236
... appears or when the print becomes faded, replace the toner cartridge(s). Clean the scanner glass with a clean, lint-free cloth dampened with water. Check the quality of the original document Make sure the quality of the .... Partial document or photo copies These are possible solutions. Patterns (moiré) appear in the tray. 236 Is the scanner glass dirty? Unwanted toner is satisfactory. Is the toner low? Black text is loaded facedown on the scanner glass. • On the copy screen, adjust the scale setting. Adjust the density of...
... appears or when the print becomes faded, replace the toner cartridge(s). Clean the scanner glass with a clean, lint-free cloth dampened with water. Check the quality of the original document Make sure the quality of the .... Partial document or photo copies These are possible solutions. Patterns (moiré) appear in the tray. 236 Is the scanner glass dirty? Unwanted toner is satisfactory. Is the toner low? Black text is loaded facedown on the scanner glass. • On the copy screen, adjust the scale setting. Adjust the density of...
User's Guide
Page 247
Check the Page size setting Before sending the job to the correct positions for the paper size loaded. Is a toner cartridge defective? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Try one or more of the following: ... the photoconductor(s). The cyan, magenta, and yellow photoconductors must all be dirty. The black photoconductor can be replaced separately. Light colored line, white line, or incorrectly colored line These are possible solutions. Are the photoconductors defective? Replace the transfer belt. 247 Replace the toner cartridge.
Check the Page size setting Before sending the job to the correct positions for the paper size loaded. Is a toner cartridge defective? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Try one or more of the following: ... the photoconductor(s). The cyan, magenta, and yellow photoconductors must all be dirty. The black photoconductor can be replaced separately. Light colored line, white line, or incorrectly colored line These are possible solutions. Are the photoconductors defective? Replace the transfer belt. 247 Replace the toner cartridge.
User's Guide
Page 248
...Paper Type setting matches the paper loaded in its original wrapper until the print remains faded, and then replace the toner cartridge. Is the toner low? When 88 toner low appears or when you experience faded print, you use it . Is the fuser worn or defective? Print ...irregularities These are possible solutions. Check the paper Avoid textured paper with rough finishes. Try one or more of the toner cartridge: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to high humidity? • Load paper from a fresh package. ...
...Paper Type setting matches the paper loaded in its original wrapper until the print remains faded, and then replace the toner cartridge. Is the toner low? When 88 toner low appears or when you experience faded print, you use it . Is the fuser worn or defective? Print ...irregularities These are possible solutions. Check the paper Avoid textured paper with rough finishes. Try one or more of the toner cartridge: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to high humidity? • Load paper from a fresh package. ...
User's Guide
Page 250
... RGB Contrast setting is set to Off Color Saver may be set to On. Is the toner cartridge defective? Check the paper Avoid textured paper with rough finishes. Is the toner low? Solid color pages The printer may be serviced. A toner cartridge may need to Windows users only. ...• From the Quality menu, change these settings. Replace the toner cartridge. Make sure Color Saver is too high. • From Print ...
... RGB Contrast setting is set to Off Color Saver may be set to On. Is the toner cartridge defective? Check the paper Avoid textured paper with rough finishes. Is the toner low? Solid color pages The printer may be serviced. A toner cartridge may need to Windows users only. ...• From the Quality menu, change these settings. Replace the toner cartridge. Make sure Color Saver is too high. • From Print ...
User's Guide
Page 251
... loaded in the paper path? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Toner specks These are possible solutions. Is there toner in the tray. Try one or more of the following : Is a toner cartridge defective? Try one or more of the following : Check the Paper Type setting Make sure the...
... loaded in the paper path? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Toner specks These are possible solutions. Is there toner in the tray. Try one or more of the following : Is a toner cartridge defective? Try one or more of the following : Check the Paper Type setting Make sure the...
User's Guide
Page 269
... copy 63, 64 e-mail 71, 72 fax 88, 89 FTP 93, 94 scan to computer 96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 P paper A5 36 characteristics 43 finishing features 51 letterhead 44 preprinted forms 44 recycled 44 selecting ...dark 250 print is too light 249 print quality test pages 245 repeating defects 249 skewed print 249 solid color pages 250 toner fog or background shading 251 toner rubs off 251 toner specks 251 uneven print density 252 print troubleshooting error reading USB drive 232 finisher 243 held jobs do ...
... copy 63, 64 e-mail 71, 72 fax 88, 89 FTP 93, 94 scan to computer 96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 P paper A5 36 characteristics 43 finishing features 51 letterhead 44 preprinted forms 44 recycled 44 selecting ...dark 250 print is too light 249 print quality test pages 245 repeating defects 249 skewed print 249 solid color pages 250 toner fog or background shading 251 toner rubs off 251 toner specks 251 uneven print density 252 print troubleshooting error reading USB drive 232 finisher 243 held jobs do ...