Troubleshooting Guide
Page 4
...occur down a page, a toner cartridge or photoconductor may be defective. For more information, see the User's Guide on the Software and Documentation CD. The printer performs its power-on the control panel until all every 116.2 mm colors, the fuser (4.58 in one color and multiple times down Replace...5 Press until Jam Recovery appears, and then press . 6 Press until On or Auto appears, and then press . Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Page that jammed does not reprint after you clear the jam Cause Solution Jam Recovery in the ...
...occur down a page, a toner cartridge or photoconductor may be defective. For more information, see the User's Guide on the Software and Documentation CD. The printer performs its power-on the control panel until all every 116.2 mm colors, the fuser (4.58 in one color and multiple times down Replace...5 Press until Jam Recovery appears, and then press . 6 Press until On or Auto appears, and then press . Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Page that jammed does not reprint after you clear the jam Cause Solution Jam Recovery in the ...
Troubleshooting Guide
Page 5
.... Replace the transfer belt. Replace the transfer belt. or worn. Toner cartridge is low. Photoconductors may be defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is defective. another tray. Note: This solution applies to print. Dark...
.... Replace the transfer belt. Replace the transfer belt. or worn. Toner cartridge is low. Photoconductors may be defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is defective. another tray. Note: This solution applies to print. Dark...
Troubleshooting Guide
Page 6
... functioning properly. • Make sure the Paper Type setting is worn or defective. Replace the toner cartridge. 6 The media being used does not meet the printer specifications. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a moisture due to high fresh ... are using downloaded fonts, verify the fonts are using transparencies that do not meet the printer specifications. Fuser is worn or defective. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting...
... functioning properly. • Make sure the Paper Type setting is worn or defective. Replace the toner cartridge. 6 The media being used does not meet the printer specifications. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a moisture due to high fresh ... are using downloaded fonts, verify the fonts are using transparencies that do not meet the printer specifications. Fuser is worn or defective. Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting is too dark, or RGB Contrast setting...
Troubleshooting Guide
Page 7
... or specialty media loaded in the printer. Televisions and computer monitors create colors in this manner. Printing presses, inkjet printers, and color laser printers create colors in this manner. Software programs typically specify document color using media meet the printer specifications. There could be combined to...Cause Solution Guides in the selected tray are using RGB or CMYK color combinations. Toner is CMYK color? Cyan, magenta, yellow, and black inks or toners can be printed? CMYK color is color specified in the correct position for the the proper positions for ...
... or specialty media loaded in the printer. Televisions and computer monitors create colors in this manner. Printing presses, inkjet printers, and color laser printers create colors in this manner. Software programs typically specify document color using media meet the printer specifications. There could be combined to...Cause Solution Guides in the selected tray are using RGB or CMYK color combinations. Toner is CMYK color? Cyan, magenta, yellow, and black inks or toners can be printed? CMYK color is color specified in the correct position for the the proper positions for ...
Troubleshooting Guide
Page 8
... based on the Software and Documentation CD. The nine Color Samples values correspond to Off, the color is the closest to the amount of toner being used (Auto, Off, or Manual), the type of colored boxes. When the printer Color Correction setting is implemented. Additionally, certain situations exist where the software program or the computer operating...
... based on the Software and Documentation CD. The nine Color Samples values correspond to Off, the color is the closest to the amount of toner being used (Auto, Off, or Manual), the type of colored boxes. When the printer Color Correction setting is implemented. Additionally, certain situations exist where the software program or the computer operating...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
...printer, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Learning about supplies, such as Ready. • Supplies messages-Provide information about the printer 11 Pressing initiates action on a menu item. 3 Navigation buttons Press or to another screen. 4 Indicator light 5 Stop Indicates the printer... the Ready state. Press or to scroll through values or text that communicate information about the printer: • Printer status messages-Indicate the current status of options is offered once Stopped appears on the display. ...
...printer, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Learning about supplies, such as Ready. • Supplies messages-Provide information about the printer 11 Pressing initiates action on a menu item. 3 Navigation buttons Press or to another screen. 4 Indicator light 5 Stop Indicates the printer... the Ready state. Press or to scroll through values or text that communicate information about the printer: • Printer status messages-Indicate the current status of options is offered once Stopped appears on the display. ...
User's Guide
Page 37
... Grain refers to printing and can cause media feeding or print quality issues. Paper and specialty media guide 37 Weight The printer can degrade its performance. If media is too rough, toner cannot fuse to it is very different from 60 to 176 g/m2 (16 to curl at its original wrapper until...
... Grain refers to printing and can cause media feeding or print quality issues. Paper and specialty media guide 37 Weight The printer can degrade its performance. If media is too rough, toner cannot fuse to it is very different from 60 to 176 g/m2 (16 to curl at its original wrapper until...
User's Guide
Page 38
..., carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted media with chemicals that may contaminate the printer • Preprinted media that can be able to withstand temperatures up to 180°C (356°F) without melting or releasing hazardous... an offset lithographic or engraved printing process. • Avoid papers with heat-resistant inks designed for laser printers. Selecting preprinted forms and letterhead Use these requirements; When in toner. The ink must be adjusted with a program to successfully print on the media package. •...
..., carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted media with chemicals that may contaminate the printer • Preprinted media that can be able to withstand temperatures up to 180°C (356°F) without melting or releasing hazardous... an offset lithographic or engraved printing process. • Avoid papers with heat-resistant inks designed for laser printers. Selecting preprinted forms and letterhead Use these requirements; When in toner. The ink must be adjusted with a program to successfully print on the media package. •...
User's Guide
Page 50
...job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printing the print quality... isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for an extended period, set the printer to Color Lock Out mode, and remove and store the color printing supplies. The print quality test pages ...
...job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printing the print quality... isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for an extended period, set the printer to Color Lock Out mode, and remove and store the color printing supplies. The print quality test pages ...
User's Guide
Page 53
6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 69
...supply item is needed or when maintenance is required. Store supplies right side up in the address bar of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. For more information, see the ...Printing confidential and other held jobs" on sequence, and then CONFIG MENU appears. 4 Press until you to conserve toner and paper. Maintaining the printer 69 Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on . 3 Release both buttons...
...supply item is needed or when maintenance is required. Store supplies right side up in the address bar of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to print the alignment page. For more information, see the ...Printing confidential and other held jobs" on sequence, and then CONFIG MENU appears. 4 Press until you to conserve toner and paper. Maintaining the printer 69 Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on . 3 Release both buttons...
User's Guide
Page 70
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. In other countries or regions, visit the Lexmark Web Site at...toner cartridges. 6 Close the doors. Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets A through L. 10 Press . 11 Press until that number is displayed, and then press . Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark...
Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. In other countries or regions, visit the Lexmark Web Site at...toner cartridges. 6 Close the doors. Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets A through L. 10 Press . 11 Press until that number is displayed, and then press . Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark...
User's Guide
Page 71
...-size plain paper. Note: Several hundred pages may be printed after one of the toner cartridge. 3 Reinsert the toner cartridge to redistribute the toner toward the front of the messages first appears. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try...
...-size plain paper. Note: Several hundred pages may be printed after one of the toner cartridge. 3 Reinsert the toner cartridge to redistribute the toner toward the front of the messages first appears. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try...
User's Guide
Page 72
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
User's Guide
Page 73
... Part number C53030X C53034X Part name Photoconductor Unit Photoconductor Unit, Multi-Pack Moving the printer Before moving the printer. Warning: Damage to the printer caused by the printer warranty. Part number 40X3569 (120V/50-60Hz) 40X3570 (220-240V/50-60Hz) ...toner box Ordering a fuser When Fuser Life Warning appears, replace the fuser soon. When Replace Fuser appears, replace the fuser immediately. For installation information, see the documentation that came with the fuser. Use the handholds on order. Follow these guidelines to avoid personal injury or printer...
... Part number C53030X C53034X Part name Photoconductor Unit Photoconductor Unit, Multi-Pack Moving the printer Before moving the printer. Warning: Damage to the printer caused by the printer warranty. Part number 40X3569 (120V/50-60Hz) 40X3570 (220-240V/50-60Hz) ...toner box Ordering a fuser When Fuser Life Warning appears, replace the fuser soon. When Replace Fuser appears, replace the fuser immediately. For installation information, see the documentation that came with the fuser. Use the handholds on order. Follow these guidelines to avoid personal injury or printer...
User's Guide
Page 88
... again. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in...If marks occur down the page repeatedly in all Replace the fuser if the defects occur every colors, the fuser may be defective. 116.2 mm (4.58 in.). Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Submitting Selection appears. 9 Repeat steps 6 through 8 to...
... again. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in...If marks occur down the page repeatedly in all Replace the fuser if the defects occur every colors, the fuser may be defective. 116.2 mm (4.58 in.). Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Submitting Selection appears. 9 Repeat steps 6 through 8 to...
User's Guide
Page 89
...toner cartridge is defective. Printhead lenses are defective. Replace the fuser. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Solution Replace the color... cartridge causing the line. Transfer belt is defective or worn. Solution Replace the toner... back of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the...
...toner cartridge is defective. Printhead lenses are defective. Replace the fuser. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Solution Replace the color... cartridge causing the line. Transfer belt is defective or worn. Solution Replace the toner... back of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the...