Troubleshooting Guide
Page 4
... number is displayed, and then press . Adjusting the color alignment 1 Make sure the printer is turned off . 2 From the control panel, press and hold turning the printer on the control panel until all every 116.2 mm colors, the fuser (4.58 in.). and while 3 Release both....4 mm (2.85 in.) If marks occur down a page, a toner cartridge or photoconductor may have not resolved the issue, adjust the color alignment again. Note: If you have a printer part that requires adjustment or replacement. The printer performs its power-on . The information in the following topics may ...
... number is displayed, and then press . Adjusting the color alignment 1 Make sure the printer is turned off . 2 From the control panel, press and hold turning the printer on the control panel until all every 116.2 mm colors, the fuser (4.58 in.). and while 3 Release both....4 mm (2.85 in.) If marks occur down a page, a toner cartridge or photoconductor may have not resolved the issue, adjust the color alignment again. Note: If you have a printer part that requires adjustment or replacement. The printer performs its power-on . The information in the following topics may ...
Troubleshooting Guide
Page 5
... lines Example Cause Solution Toner is smeared If media is defective. another tray. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is stiff, try...belt. Replace the transfer belt. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to print. Toner is On. Color Saver is low. Toner cartridge is defective. 9 Repeat steps 6 through 8 to Windows users only...
... lines Example Cause Solution Toner is smeared If media is defective. another tray. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is stiff, try...belt. Replace the transfer belt. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to print. Toner is On. Color Saver is low. Toner cartridge is defective. 9 Repeat steps 6 through 8 to Windows users only...
Troubleshooting Guide
Page 6
.... Transparency print quality is Replace the toner low or may be almost cartridge. Use only transparencies recommended by the printer, the host computer, and the software application. Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. Transfer...or uneven edges Cause Downloaded font is too high. the paper tray. empty. Toner cartridge is low. Solution If you are using transparencies that do not meet the printer specifications. Replace the toner cartridge. 6 Call for the media you are not functioning properly. •...
.... Transparency print quality is Replace the toner low or may be almost cartridge. Use only transparencies recommended by the printer, the host computer, and the software application. Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. Transfer...or uneven edges Cause Downloaded font is too high. the paper tray. empty. Toner cartridge is low. Solution If you are using transparencies that do not meet the printer specifications. Replace the toner cartridge. 6 Call for the media you are not functioning properly. •...
Troubleshooting Guide
Page 7
..., inkjet printers, and color laser printers create colors in this manner. Software programs typically specify document color using media meet the printer specifications. that meets the printer specifications. Photoconductor is RGB color? Replace the fuser. Frequently Asked Questions (FAQ) about color printing What is defective. For more information, see the software program Help section. 7 Blank pages Cause Solution Toner is set...
..., inkjet printers, and color laser printers create colors in this manner. Software programs typically specify document color using media meet the printer specifications. that meets the printer specifications. Photoconductor is RGB color? Replace the fuser. Frequently Asked Questions (FAQ) about color printing What is defective. For more information, see the software program Help section. 7 Blank pages Cause Solution Toner is set...
Troubleshooting Guide
Page 8
... the amount of toner being used in Auto Color Correction mode generally approximate the colors of toner used , then adjusting the Toner Darkness setting to match the color of the Color Samples pages. Selecting any of the different color conversion tables for the chosen color. Either a CMYK... of the object is accomplished using the default Auto Color Correction setting generate preferred color for different types of color transparencies. What is strongly recommended for the best color? How does the printer know what color to each object is based on the recommended type ...
... the amount of toner being used in Auto Color Correction mode generally approximate the colors of toner used , then adjusting the Toner Darkness setting to match the color of the Color Samples pages. Selecting any of the different color conversion tables for the chosen color. Either a CMYK... of the object is accomplished using the default Auto Color Correction setting generate preferred color for different types of color transparencies. What is strongly recommended for the best color? How does the printer know what color to each object is based on the recommended type ...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
...printer detects an error code. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer... errors. Press or to scroll through values or text that communicate information about the printer 11 Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK ...
...printer detects an error code. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer... errors. Press or to scroll through values or text that communicate information about the printer 11 Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK ...
User's Guide
Page 37
....1 in media affects both print quality and the ability of media. If media is too smooth, it properly. If media is too rough, toner cannot fuse to printing and can degrade its edges. Moisture content The amount of moisture in .), we recommend 90 g/m2 or heavier media. ... as cotton possesses characteristics that can cause feeding problems. Smoothness Media smoothness directly affects print quality. Grain is very different from the printer environment. Fiber content Most high-quality xerographic media is the tendency for 24 to curl at its performance. Paper and specialty media ...
....1 in media affects both print quality and the ability of media. If media is too smooth, it properly. If media is too rough, toner cannot fuse to printing and can degrade its edges. Moisture content The amount of moisture in .), we recommend 90 g/m2 or heavier media. ... as cotton possesses characteristics that can cause feeding problems. Smoothness Media smoothness directly affects print quality. Grain is very different from the printer environment. Fiber content Most high-quality xerographic media is the tendency for 24 to curl at its performance. Paper and specialty media ...
User's Guide
Page 38
...Avoid papers with rough or heavily textured surfaces. User papers printed with heat-resistant inks designed for use in toner. Use inks that are not affected by the resin in xerographic copiers. Preprinted papers such as optical character...Paper and specialty media guide 38 Unacceptable media The following media types are not recommended for use with the printer: • Chemically treated media used to make copies without carbon paper, also known as carbonless papers, ...in doubt, contact the paper supplier. This information is acceptable for laser printers. latex inks might not.
...Avoid papers with rough or heavily textured surfaces. User papers printed with heat-resistant inks designed for use in toner. Use inks that are not affected by the resin in xerographic copiers. Preprinted papers such as optical character...Paper and specialty media guide 38 Unacceptable media The following media types are not recommended for use with the printer: • Chemically treated media used to make copies without carbon paper, also known as carbonless papers, ...in doubt, contact the paper supplier. This information is acceptable for laser printers. latex inks might not.
User's Guide
Page 50
...File Print. 8 From the drop-down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for an extended period, set the printer to Color Lock Out mode, and remove and store the color printing supplies. Printing only black text and graphics To print with the top... by a clock, and then Ready appears. Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . The print quality test pages print. 5 Press until...
...File Print. 8 From the drop-down and while turning the printer on. 3 Release the buttons when the clock appears, and wait for an extended period, set the printer to Color Lock Out mode, and remove and store the color printing supplies. Printing only black text and graphics To print with the top... by a clock, and then Ready appears. Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . The print quality test pages print. 5 Press until...
User's Guide
Page 53
Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
User's Guide
Page 69
...the transfer belt: 1 Make sure the printer is required. Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to maintain optimum print quality. Maintaining the printer 69 Maintaining the printer Periodically, certain tasks are some settings ...a cool, clean storage area for accuracy before printing the remaining copies. Do not expose supplies to use them. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on the display when a replacement supply item ...
...the transfer belt: 1 Make sure the printer is required. Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to maintain optimum print quality. Maintaining the printer 69 Maintaining the printer Periodically, certain tasks are some settings ...a cool, clean storage area for accuracy before printing the remaining copies. Do not expose supplies to use them. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on the display when a replacement supply item ...
User's Guide
Page 70
... From the printed sheet, find the straightest of compressed air. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. Warning: To avoid overexposing the photoconductors, do ...Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Maintaining the printer...
... From the printed sheet, find the straightest of compressed air. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. Warning: To avoid overexposing the photoconductors, do ...Lexmark at www.lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. Maintaining the printer...
User's Guide
Page 71
... C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes...
... C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes...
User's Guide
Page 72
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
User's Guide
Page 73
...moving it. • Disconnect all cords and cables from the printer before moving it , and make sure your fingers are not under the printer when you need to order a replacement waste toner box. Maintaining the printer 73 When Replace Fuser appears, replace the fuser immediately. For installation... that came with the fuser. Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order replacement photoconductor(s). Make sure one is not covered by the printer warranty. Use the handholds on order. Part number...
...moving it. • Disconnect all cords and cables from the printer before moving it , and make sure your fingers are not under the printer when you need to order a replacement waste toner box. Maintaining the printer 73 When Replace Fuser appears, replace the fuser immediately. For installation... that came with the fuser. Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order replacement photoconductor(s). Make sure one is not covered by the printer warranty. Use the handholds on order. Part number...
User's Guide
Page 88
...or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. For more information, see... and reinstall the photoconductors. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35...
...or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. For more information, see... and reinstall the photoconductors. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35...
User's Guide
Page 89
... are defective. Solution Replace the color cartridge causing the line. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are dirty. Replace the photoconductor units. Clean the printhead lenses. Solution Replace the toner cartridge. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause...
... are defective. Solution Replace the color cartridge causing the line. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are dirty. Replace the photoconductor units. Clean the printhead lenses. Solution Replace the toner cartridge. Replace the photoconductor units. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause...