Troubleshooting Guide
Page 4
...the printer on. For more information about installing supplies, see "Adjusting the color alignment" on the control panel until all every 116.2 mm colors, the fuser (4.58 in.). The pages are formatted. The message remains on page 4. • Remove and reinstall the photoconductors. Replace the toner cartridge if... in the Setup menu Set Jam Recovery to Auto or On: is displayed, and then press . The printer performs its power-on . The information in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in all the pages print....
...the printer on. For more information about installing supplies, see "Adjusting the color alignment" on the control panel until all every 116.2 mm colors, the fuser (4.58 in.). The pages are formatted. The message remains on page 4. • Remove and reinstall the photoconductors. Replace the toner cartridge if... in the Setup menu Set Jam Recovery to Auto or On: is displayed, and then press . The printer performs its power-on . The information in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in all the pages print....
Troubleshooting Guide
Page 5
...; If the problem is stiff, try before sending the job to align sets A through 8 to print. Replace the color cartridge causing the line. Toner cartridge is Replace the toner defective, empty, cartridge. Replace the toner cartridge causing the streaks. The media being used does not meet the printer specifications. • Load media from media. or worn.
...; If the problem is stiff, try before sending the job to align sets A through 8 to print. Replace the color cartridge causing the line. Toner cartridge is Replace the toner defective, empty, cartridge. Replace the toner cartridge causing the streaks. The media being used does not meet the printer specifications. • Load media from media. or worn.
Troubleshooting Guide
Page 6
...the fuser. Uneven print density Example Cause Solution Toner cartridge is Replace the worn or defective. Photoconductor is Replace the toner defective. Fuser is worn or defective. Use only transparencies recommended by the printer, the host computer, and the software application. ...Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. Replace the transfer belt. Note: This solution...
...the fuser. Uneven print density Example Cause Solution Toner cartridge is Replace the worn or defective. Photoconductor is Replace the toner defective. Fuser is worn or defective. Use only transparencies recommended by the printer, the host computer, and the software application. ...Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. Replace the transfer belt. Note: This solution...
Troubleshooting Guide
Page 7
... the guides in the tray to produce a certain color. Toner cartridge is CMYK color? Frequently Asked Questions (FAQ) about color printing What is defective. RGB color is a method of describing colors by indicating the amount of colors observed in nature. There could be printed? For ... for the type of paper or specialty media you are using RGB or CMYK color combinations. Printing presses, inkjet printers, and color laser printers create colors in the Paper Menu is in the printer. For more information, see the software program Help section. 7 If necessary, change...
... the guides in the tray to produce a certain color. Toner cartridge is CMYK color? Frequently Asked Questions (FAQ) about color printing What is defective. RGB color is a method of describing colors by indicating the amount of colors observed in nature. There could be printed? For ... for the type of paper or specialty media you are using RGB or CMYK color combinations. Printing presses, inkjet printers, and color laser printers create colors in the Paper Menu is in the printer. For more information, see the software program Help section. 7 If necessary, change...
User's Guide
Page 5
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
... the manual feeder 68 Maintaining the printer 69 Storing supplies...69 Checking the status of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 ...Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support...
User's Guide
Page 12
Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit...Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Control panel item 7 Back Description Returns the display to the previous screen 8 USB direct port 9... Numeric keypad Insert a USB flash drive to send data to change printer settings. Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are ...
Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit...Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul Menu HTML Menu Image Menu Learning about the printer 12 Control panel item 7 Back Description Returns the display to the previous screen 8 USB direct port 9... Numeric keypad Insert a USB flash drive to send data to change printer settings. Consists of the numbers 0-9, a backspace button, and a pound button Menus list A number of menus are ...
User's Guide
Page 40
...adhesive when the flap is heavy, single-ply print media. Have bent corners - When printing on the card stock being considered for laser printers. Check with adhesive, and could void the warranty. • If zone coating of the label. • Be sure adhesive backing ... could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in .) strip on this product. Have postage stamps attached - For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at least...
...adhesive when the flap is heavy, single-ply print media. Have bent corners - When printing on the card stock being considered for laser printers. Check with adhesive, and could void the warranty. • If zone coating of the label. • Be sure adhesive backing ... could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in .) strip on this product. Have postage stamps attached - For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at least...
User's Guide
Page 53
Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
User's Guide
Page 55
... Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. Canceling a print job... from the Windows taskbar When you want to print, a small printer icon appears in the printer window. 2 Select a job to cancel...
... Unit missing 84 Magenta PC Unit missing 84 Yellow PC Unit missing 31 Missing or defective Cyan cartridge 31 Missing or defective Magenta cartridge 31 Missing or defective Yellow cartridge Canceling a print job There are several methods for canceling a print job. Canceling a print job... from the Windows taskbar When you want to print, a small printer icon appears in the printer window. 2 Select a job to cancel...
User's Guide
Page 69
...Corrosive gases • Heavy dust Checking the status of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to maintain optimum print quality. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser ...(ex: 192.264.26.3). Maintaining the printer 69 Conserving ...
...Corrosive gases • Heavy dust Checking the status of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to maintain optimum print quality. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of any browser ...(ex: 192.264.26.3). Maintaining the printer 69 Conserving ...
User's Guide
Page 70
...Printer appears briefly, followed by a clock, and then Ready appears. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in your area. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges...appears, and then press . Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. For more information, see "Removing the color supplies" on page 87. Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets...
...Printer appears briefly, followed by a clock, and then Ready appears. Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in your area. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges...appears, and then press . Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. For more information, see "Removing the color supplies" on page 87. Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets...
User's Guide
Page 71
... Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 Ordering toner cartridges When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- Once the...
... Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 Ordering toner cartridges When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- Once the...
User's Guide
Page 72
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
... Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534...
User's Guide
Page 88
... . 3 Release both buttons when Performing Self Test appears. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Submitting Selection appears. 9 Repeat steps 6 through L. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner...
... . 3 Release both buttons when Performing Self Test appears. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Submitting Selection appears. 9 Repeat steps 6 through L. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner...
User's Guide
Page 89
...photoconductor units. Photoconductors are dirty. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. Solution Replace the color cartridge causing the line. Transfer belt is on the front (print side) of ...lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn.
...photoconductor units. Photoconductors are dirty. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn. Solution Replace the color cartridge causing the line. Transfer belt is on the front (print side) of ...lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn.
User's Guide
Page 90
...the media you load in the Quality menu. another tray. Toner cartridge is low. Toner is defective. Toner cartridge is defective. Transfer belt is defective or worn. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to the... If media is stiff, try feeding from media. Color Saver is On. Replace the toner cartridge. Note: This solution applies to Windows users only. ...
...the media you load in the Quality menu. another tray. Toner cartridge is low. Toner is defective. Toner cartridge is defective. Transfer belt is defective or worn. The media being used does not meet the printer specifications. • Load media from Print Properties before fusing to the... If media is stiff, try feeding from media. Color Saver is On. Replace the toner cartridge. Note: This solution applies to Windows users only. ...
User's Guide
Page 91
... or replace the cartridge. Replace the transfer belt. Troubleshooting 91 A toner cartridge is worn or defective. Replace the toner cartridge. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the toner cartridge. Select a different... other than Transparency. Replace the photoconductor. Replace the fuser. manufacturer. Toner is defective. Replace the fuser. Toner cartridge is in the paper path. Avoid textured media with rough finishes. Note: This solution applies to Windows users only...
... or replace the cartridge. Replace the transfer belt. Troubleshooting 91 A toner cartridge is worn or defective. Replace the toner cartridge. The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Replace the toner cartridge. Select a different... other than Transparency. Replace the photoconductor. Replace the fuser. manufacturer. Toner is defective. Replace the fuser. Toner cartridge is in the paper path. Avoid textured media with rough finishes. Note: This solution applies to Windows users only...
User's Guide
Page 92
...the photoconductors. Solution If you are using downloaded fonts, verify the fonts are not functioning properly. Solution Replace the toner cartridge. Troubleshooting 92 Select a different toner darkness setting in the Print Properties before sending the job to print. Solution •... ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is worn or defective. Photoconductor is defective. Replace the toner cartridge. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application.
...the photoconductors. Solution If you are using downloaded fonts, verify the fonts are not functioning properly. Solution Replace the toner cartridge. Troubleshooting 92 Select a different toner darkness setting in the Print Properties before sending the job to print. Solution •... ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is worn or defective. Photoconductor is defective. Replace the toner cartridge. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application.
User's Guide
Page 93
.... Blank pages Cause Toner is defective. Call for the size loaded. is installed incorrectly. Solid color pages Solution • Remove the toner cartridge from the printer. Cause Photoconductor is loaded in the tray. Replace the photoconductor. Toner cartridge is set to match the media in the tray. Clipped images Cause Solution Guides in the...
.... Blank pages Cause Toner is defective. Call for the size loaded. is installed incorrectly. Solid color pages Solution • Remove the toner cartridge from the printer. Cause Photoconductor is loaded in the tray. Replace the photoconductor. Toner cartridge is set to match the media in the tray. Clipped images Cause Solution Guides in the...
User's Guide
Page 94
... Paper Menu is wrong Change the Paper Weight from Normal to Rough. The fuser is selected. Cause Solution Specialty media is in the printer. The Paper Weight setting in its original wrapper until you match the paper or specialty media loaded in the media path. Replace the fuser.... Toner is being used . Toner rubs off Solution Replace the defective or worn toner cartridges. necessary, change Paper Texture from Normal to Heavy. If for the type of paper or specialty media you use it. Paper curl Cause ...
... Paper Menu is wrong Change the Paper Weight from Normal to Rough. The fuser is selected. Cause Solution Specialty media is in the printer. The Paper Weight setting in its original wrapper until you match the paper or specialty media loaded in the media path. Replace the fuser.... Toner is being used . Toner rubs off Solution Replace the defective or worn toner cartridges. necessary, change Paper Texture from Normal to Heavy. If for the type of paper or specialty media you use it. Paper curl Cause ...