Troubleshooting Guide
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GS-35F-05925. © 2008 Lenovo Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. All rights reserved. The Safety and Warranty ... them, go to restrictions set forth in the package with limited and restricted rights to use , reproduction, or disclosure is subject to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are sold ...
GS-35F-05925. © 2008 Lenovo Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. All rights reserved. The Safety and Warranty ... them, go to restrictions set forth in the package with limited and restricted rights to use , reproduction, or disclosure is subject to http://www.lenovo.com/think/support, click Troubleshooting, and then click User's guides and manuals. LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are sold ...
Troubleshooting Guide
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... . . . 55 Getting help and service 55 Getting help on the Web 55 Calling the Customer Support Center . . . 55 Getting help around the world 57 Worldwide telephone list 57 Appendix A. Warranty information . . . . 63 Types of your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with the... Battery problems 30 AC adapter problems 30 Hard disk drive (HDD) or solid state drive (SSD) problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Customer Replaceable Units (CRUs 67 Appendix C.
... . . . 55 Getting help and service 55 Getting help on the Web 55 Calling the Customer Support Center . . . 55 Getting help around the world 57 Worldwide telephone list 57 Appendix A. Warranty information . . . . 63 Types of your ThinkPad computer 5 Important tips 5 Be careful about where and how you work 5 Be gentle with the... Battery problems 30 AC adapter problems 30 Hard disk drive (HDD) or solid state drive (SSD) problems 31 Fingerprint reader problems . . . . . 33 © Copyright Lenovo 2008 Startup problems 33 Chapter 4. Customer Replaceable Units (CRUs 67 Appendix C.
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... lists frequently asked questions and tells where you can I find detailed answers. How can find the detailed specifications for my ThinkPad computer? See "Read this Guide. See http://www.lenovo.com/think/support. See "Problem solving" in the following : the HDD, the SSD, the PCI Express Mini Card, the Modem Daughter Card, the...
... lists frequently asked questions and tells where you can I find detailed answers. How can find the detailed specifications for my ThinkPad computer? See "Read this Guide. See http://www.lenovo.com/think/support. See "Problem solving" in the following : the HDD, the SSD, the PCI Express Mini Card, the Modem Daughter Card, the...
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...Setup Utility menu. Press F3 or Esc to change the parameters that enables you , see the on page 57. Where can I contact the Customer Support Center? v Config: Set the configuration of your computer, including the warranty period and type of this Guide. You can display it on page 63... the item you wish to exit from the submenu. Change the items you want to load the default settings or discard the changes. 12 ThinkPad® R500 Service and Troubleshooting Guide Turn off the computer, and then turn it by pressing Enter. 6. Using the cursor keys, move to an item...
...Setup Utility menu. Press F3 or Esc to change the parameters that enables you , see the on page 57. Where can I contact the Customer Support Center? v Config: Set the configuration of your computer, including the warranty period and type of this Guide. You can display it on page 63... the item you wish to exit from the submenu. Change the items you want to load the default settings or discard the changes. 12 ThinkPad® R500 Service and Troubleshooting Guide Turn off the computer, and then turn it by pressing Enter. 6. Using the cursor keys, move to an item...
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... do as follows: 1. System Information v Running any of the following: - When preparing to contact the Customer Support Center, be able to run PC-Doctor for restarting your computer; Attention: v If you want for Windows, ... drive (SSD) is running the HDD diagnostic program in the BIOS Setup Utility. 7. When the ThinkPad logo comes up to the help or further information about PC-Doctor for Windows, see the Help ...provide information to several minutes or longer. Lenovo Troubleshooting Center - then press Enter. Turn off the computer, and then turn it by running .
... do as follows: 1. System Information v Running any of the following: - When preparing to contact the Customer Support Center, be able to run PC-Doctor for restarting your computer; Attention: v If you want for Windows, ... drive (SSD) is running the HDD diagnostic program in the BIOS Setup Utility. 7. When the ThinkPad logo comes up to the help or further information about PC-Doctor for Windows, see the Help ...provide information to several minutes or longer. Lenovo Troubleshooting Center - then press Enter. Turn off the computer, and then turn it by running .
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...can diagnose your computer from the Rescue and Recovery workspace in the service partition of the following Web site: http://www.lenovo.com/support/site.wss/ document.do as follows: 1. Click Diagnose hardware. Diagnosing problems using PC-Doctor from the service partition By..., and then turn it on again. 2. If the diagnostic program returns any error messages, call the Customer Support Center for the program. 14 ThinkPad® R500 Service and Troubleshooting Guide When the ThinkPad logo comes up the operating system. Press Enter to start the diagnostic program.
...can diagnose your computer from the Rescue and Recovery workspace in the service partition of the following Web site: http://www.lenovo.com/support/site.wss/ document.do as follows: 1. Click Diagnose hardware. Diagnosing problems using PC-Doctor from the service partition By..., and then turn it on again. 2. If the diagnostic program returns any error messages, call the Customer Support Center for the program. 14 ThinkPad® R500 Service and Troubleshooting Guide When the ThinkPad logo comes up the operating system. Press Enter to start the diagnostic program.
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...slot, configuration - The daughter card is installed, it on to reconfigure the settings. If only memory one memory module is not supported on this computer. Message Solution 0251: System CMOS checksum bad The system CMOS might have the computer serviced. 1802: Unauthorized network ...Previous boot Your computer was previously unable to Slot-0 or the lower slot. Remove it . 1803: Unauthorized daughter card is not supported on this computer. Power off and remove the miniPCI network card. Solving computer problems 17 Power off and remove the Wireless USB ...
...slot, configuration - The daughter card is installed, it on to reconfigure the settings. If only memory one memory module is not supported on this computer. Message Solution 0251: System CMOS checksum bad The system CMOS might have the computer serviced. 1802: Unauthorized network ...Previous boot Your computer was previously unable to Slot-0 or the lower slot. Remove it . 1803: Unauthorized daughter card is not supported on this computer. Power off and remove the miniPCI network card. Solving computer problems 17 Power off and remove the Wireless USB ...
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...drive (HDD) or solid state drive (SSD) problems Problem: After setting a hard disk password on your computer. 2. If you have set . Solution: Your computer supports an enhanced password algorithm. Solving computer problems 31 Move the HDD or SSD to use the HDD or SSD in an older computer: 1. Remove the... cannot unlock the hard disk password. Make sure that the password for the HDD or SSD in the Ultrabay. Computers older than yours may not support such a security function. Chapter 3. Now you moved the drive to another computer. Solution: You can hot-swap an HDD or SSD in the...
...drive (HDD) or solid state drive (SSD) problems Problem: After setting a hard disk password on your computer. 2. If you have set . Solution: Your computer supports an enhanced password algorithm. Solving computer problems 31 Move the HDD or SSD to use the HDD or SSD in an older computer: 1. Remove the... cannot unlock the hard disk password. Make sure that the password for the HDD or SSD in the Ultrabay. Computers older than yours may not support such a security function. Chapter 3. Now you moved the drive to another computer. Solution: You can hot-swap an HDD or SSD in the...
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...This will save disk space, give your files, folders, or backups. Chapter 4. When the ThinkPad logo comes up your system with a solid state drive (SSD) for data storage. This cutting...button. 3. v Configure your system is not running properly, use Rescue and Recovery to the support site. Doing this after taking your system out of data loss. After the Rescue and Recovery...some models are equipped with external storage media such as a worm or virus. © Copyright Lenovo 2008 35 After your problem. 1. For more information about using Rescue and Recovery features, see ...
...This will save disk space, give your files, folders, or backups. Chapter 4. When the ThinkPad logo comes up your system with a solid state drive (SSD) for data storage. This cutting...button. 3. v Configure your system is not running properly, use Rescue and Recovery to the support site. Doing this after taking your system out of data loss. After the Rescue and Recovery...some models are equipped with external storage media such as a worm or virus. © Copyright Lenovo 2008 35 After your problem. 1. For more information about using Rescue and Recovery features, see ...
Troubleshooting Guide
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... different capacities are available. then disconnect the AC adapter and all cables from the computer. 3. Remove the palm rest. 48 ThinkPad® R500 Service and Troubleshooting Guide Note: Use only the memory types supported by installing a double data rate three (DDR3) synchronous dynamic random access memory (SDRAM) unbuffered small outline dual inline memory...
... different capacities are available. then disconnect the AC adapter and all cables from the computer. 3. Remove the palm rest. 48 ThinkPad® R500 Service and Troubleshooting Guide Note: Use only the memory types supported by installing a double data rate three (DDR3) synchronous dynamic random access memory (SDRAM) unbuffered small outline dual inline memory...
Troubleshooting Guide
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... Service Packs are available during the warranty period, you have tried to use your ThinkPad computer even easier. For information, please contact the Customer Support Center at http://www.lenovo.com/think . Chapter 6. For more information about options that can get help ,...services are the latest software source for the Personal Computing home page is necessary to -date information about ThinkPad computers, what action is http://www.lenovo.com/think /support. Trained personnel are available via Web download (connection charges may apply) or via a disc. The ...
... Service Packs are available during the warranty period, you have tried to use your ThinkPad computer even easier. For information, please contact the Customer Support Center at http://www.lenovo.com/think . Chapter 6. For more information about options that can get help ,...services are the latest software source for the Personal Computing home page is necessary to -date information about ThinkPad computers, what action is http://www.lenovo.com/think /support. Trained personnel are available via Web download (connection charges may apply) or via a disc. The ...
Troubleshooting Guide
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...make selected Engineering Changes (ECs) available that apply to your hardware. Note: Telephone numbers are subject to http://www.lenovo.com/think/support, and click Warranty, then follow the instructions on page 57 section of this guide. Please ensure that you have...might be caused by Lenovo, will make your machine is determined to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of operation, 56 ThinkPad® R500 Service and Troubleshooting Guide For the latest list of Customer Support Center telephone numbers and...
...make selected Engineering Changes (ECs) available that apply to your hardware. Note: Telephone numbers are subject to http://www.lenovo.com/think/support, and click Warranty, then follow the instructions on page 57 section of this guide. Please ensure that you have...might be caused by Lenovo, will make your machine is determined to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of operation, 56 ThinkPad® R500 Service and Troubleshooting Guide For the latest list of Customer Support Center telephone numbers and...
Troubleshooting Guide
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... ThinkPad machine type is sold, your computer is eligible for your country or region is provided in , or on the screen. To determine whether your computer might be performed by country, and some countries, fees and restrictions might not be able to http://www.lenovo.com/support/phone...such as depot, carry-in the servicing country. In some services might apply at http://www.lenovo.com/support/phone. Worldwide telephone list Phone numbers are subject to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on -site service) that is not listed, contact...
... ThinkPad machine type is sold, your computer is eligible for your country or region is provided in , or on the screen. To determine whether your computer might be performed by country, and some countries, fees and restrictions might not be able to http://www.lenovo.com/support/phone...such as depot, carry-in the servicing country. In some services might apply at http://www.lenovo.com/support/phone. Worldwide telephone list Phone numbers are subject to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on -site service) that is not listed, contact...
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..., and an operator will be answered with a Japanese language voice prompt. Getting help and service 59 Please say ″English support please,″ and your call will answer. Country or Region Finland France Germany Greece Guatemala Honduras India Indonesia Ireland Israel Italy Japan...English) 62-21-251-2955 (Bahasa Indonesian) 01-881-1444 (Warranty service and support) (English) Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) +39-800-820094 (Warranty service and support) (Italian) ThinkPad Products Toll Free: 0120-20-5550 International: +81-46-266-4716 Korea Latvia ...
..., and an operator will be answered with a Japanese language voice prompt. Getting help and service 59 Please say ″English support please,″ and your call will answer. Country or Region Finland France Germany Greece Guatemala Honduras India Indonesia Ireland Israel Italy Japan...English) 62-21-251-2955 (Bahasa Indonesian) 01-881-1444 (Warranty service and support) (English) Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English) +39-800-820094 (Warranty service and support) (Italian) ThinkPad Products Toll Free: 0120-20-5550 International: +81-46-266-4716 Korea Latvia ...
Troubleshooting Guide
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...555-055 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Spanish) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420 (Filipino) +48-22-878-...-1-200-50-60 91-714-7983 0901-100-000 (Spanish) +9411 2493547 +9411 2493548 (English) 077-117-1040 (Warranty service and support) (Swedish) 0800-55-54-54 (Warranty service and support) (German, French, Italian) 886-2-8723-9799 or 0800-000-700 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish...
...555-055 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Spanish) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420 (Filipino) +48-22-878-...-1-200-50-60 91-714-7983 0901-100-000 (Spanish) +9411 2493547 +9411 2493548 (English) 077-117-1040 (Warranty service and support) (Swedish) 0800-55-54-54 (Warranty service and support) (German, French, Italian) 886-2-8723-9799 or 0800-000-700 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish...
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Country or Region United Kingdom United States Uruguay Venezuela Vietnam Telephone Number 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6. Getting help and service 61
Country or Region United Kingdom United States Uruguay Venezuela Vietnam Telephone Number 08705-500-900 (Standard warranty support) (English) 1-800-426-7378 (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6. Getting help and service 61
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... table on the following additional resources: v The Online Hardware Maintenance Manual and Online Videos, available from the Support Web site http://www.lenovo.com/think/support/ site.wss/document.do?lndocid=part-video. © Copyright Lenovo 2008 67 then to All Programs; Self-service CRUs are two types of this guide) and Setup Instructions...
... table on the following additional resources: v The Online Hardware Maintenance Manual and Online Videos, available from the Support Web site http://www.lenovo.com/think/support/ site.wss/document.do?lndocid=part-video. © Copyright Lenovo 2008 67 then to All Programs; Self-service CRUs are two types of this guide) and Setup Instructions...
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...computer and tells where to find the replacement instructions. Note: Use only computer parts provided by Lenovo. v The Customer Support Center. For warranty information about the CRUs for your country or region, see Chapter 3, Warranty... Information in the Safety and Warranty Guide. The following table provides a list of the Support Center for wireless LAN Intel® Turbo Memory card Keyboard Self-service CRUs X X X X X X X X X Optional-service CRUs X X X X X X X Online Hardware Maintenance Manual ...
...computer and tells where to find the replacement instructions. Note: Use only computer parts provided by Lenovo. v The Customer Support Center. For warranty information about the CRUs for your country or region, see Chapter 3, Warranty... Information in the Safety and Warranty Guide. The following table provides a list of the Support Center for wireless LAN Intel® Turbo Memory card Keyboard Self-service CRUs X X X X X X X X X Optional-service CRUs X X X X X X X Online Hardware Maintenance Manual ...
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...it is not intended to state or imply that only that does not infringe any other life support applications where malfunction may be incorporated in new editions of any Lenovo intellectual property right may make improvements and/or changes in the product(s) and/or the program...changes will be used instead. This information could include technical inaccuracies or typographical errors. Any functionally equivalent product, program, or service that Lenovo product, program, or service may result in this document does not give you . You can send license inquiries, in your area...
...it is not intended to state or imply that only that does not infringe any other life support applications where malfunction may be incorporated in new editions of any Lenovo intellectual property right may make improvements and/or changes in the product(s) and/or the program...changes will be used instead. This information could include technical inaccuracies or typographical errors. Any functionally equivalent product, program, or service that Lenovo product, program, or service may result in this document does not give you . You can send license inquiries, in your area...
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Turn off the display: After 10 minutes Put the computer to Enable when your Lenovo computer is shipped from Sleep (Windows Vista) or System Standby (Windows XP) mode, press Fn key on LAN® function is set to Enable while ... AC mode Turn off hard disks: After 15 minutes - The Wake on your network adapter device, and click Properties. 6. Right-click your Windows Help and Support information system. Click the Hardware tab, and click Device Manager. 4. In the Device Manager window, expand Network adapters. 5. Click Start → Control panel. 2. Click Start...
Turn off the display: After 10 minutes Put the computer to Enable when your Lenovo computer is shipped from Sleep (Windows Vista) or System Standby (Windows XP) mode, press Fn key on LAN® function is set to Enable while ... AC mode Turn off hard disks: After 15 minutes - The Wake on your network adapter device, and click Properties. 6. Right-click your Windows Help and Support information system. Click the Hardware tab, and click Device Manager. 4. In the Device Manager window, expand Network adapters. 5. Click Start → Control panel. 2. Click Start...