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... board/chassis, list of a problem. For the latest version of the product, and product diagrams to the Technical Product Specification. You will also find a list of the server board features, photos of this manual, refer to navigate through the BIOS setup screen, perform a BIOS update, and reset the password or CMOS. See "Additional Information and Software" for performing troubleshooting activities to add and replace components on using the utilities shipped with the following Intel® Server Chassis...
... board/chassis, list of a problem. For the latest version of the product, and product diagrams to the Technical Product Specification. You will also find a list of the server board features, photos of this manual, refer to navigate through the BIOS setup screen, perform a BIOS update, and reset the password or CMOS. See "Additional Information and Software" for performing troubleshooting activities to add and replace components on using the utilities shipped with the following Intel® Server Chassis...
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... efficiently select compatible components to manage your system falls within the allowed power budget For latest drivers, firmware updates (BIOS, BMC, FRUSDR, and ME), and utilities Reference Chassis List. Available for download at : http://support.intel.com/support/motherboards/server/S5520HC/ See the section on the web page titled, "Installation and Use" or using the Server Configurator Tool described in the product box. Available at : http://support.intel.com/support/motherboards/server/S5520HC/ Click the "Software and Drivers" link...
... efficiently select compatible components to manage your system falls within the allowed power budget For latest drivers, firmware updates (BIOS, BMC, FRUSDR, and ME), and utilities Reference Chassis List. Available for download at : http://support.intel.com/support/motherboards/server/S5520HC/ See the section on the web page titled, "Installation and Use" or using the Server Configurator Tool described in the product box. Available at : http://support.intel.com/support/motherboards/server/S5520HC/ Click the "Software and Drivers" link...
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...vi 1 Server Board Features 1 Connector and Component Locations 4 Configuration Jumpers...5 Back Panel Features ...6 Intel® Light-Guided Diagnostics 7 RAID Support ...8 Hardware Requirements ...9 Processor ...9 Memory 9 Power Supply ...11 Storage Mode Matrix ...12 Optional Hardware ...14 Intel® SAS Entry RAID Module AXX4SASMOD 14 2 System Utilities 17 Using the BIOS Setup Utility 17 Starting Setup ...17 If You Cannot Access Setup 17 Setup Menus ...17 Upgrading the BIOS...18 Preparing for the Upgrade 19 Recovering the BIOS ...20 Clearing the Password...21 Clearing the CMOS...23...
...vi 1 Server Board Features 1 Connector and Component Locations 4 Configuration Jumpers...5 Back Panel Features ...6 Intel® Light-Guided Diagnostics 7 RAID Support ...8 Hardware Requirements ...9 Processor ...9 Memory 9 Power Supply ...11 Storage Mode Matrix ...12 Optional Hardware ...14 Intel® SAS Entry RAID Module AXX4SASMOD 14 2 System Utilities 17 Using the BIOS Setup Utility 17 Starting Setup ...17 If You Cannot Access Setup 17 Setup Menus ...17 Upgrading the BIOS...18 Preparing for the Upgrade 19 Recovering the BIOS ...20 Clearing the Password...21 Clearing the CMOS...23...
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... Heatsink Cable Connections 30 Figure 21. NIC LEDs ...6 Table 4. Password Clear Jumper 22 Figure 11. Server Board Features ...2 Table 2. Storage Mode Matrix ...13 Table 5. Keyboard Commands...18 Table 6. Removing the Processor Socket Protective Cover 27 Figure 16. Remove Processor Protective Cover 27 Figure 17. Locating and Removing the CMOS Battery 33 Tables Table 1. POST Error Beep Codes 34 Table 8. Product Certification Markings 43 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide xi Back Panel Features ...6 Figure 6. Intel® Light...
... Heatsink Cable Connections 30 Figure 21. NIC LEDs ...6 Table 4. Password Clear Jumper 22 Figure 11. Server Board Features ...2 Table 2. Storage Mode Matrix ...13 Table 5. Keyboard Commands...18 Table 6. Removing the Processor Socket Protective Cover 27 Figure 16. Remove Processor Protective Cover 27 Figure 17. Locating and Removing the CMOS Battery 33 Tables Table 1. POST Error Beep Codes 34 Table 8. Product Certification Markings 43 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide xi Back Panel Features ...6 Figure 6. Intel® Light...
Service Guide
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... 130W Thermal Design Power Six memory channels (three channels per channel Intel® Server Board S5500HCV o Nine DIMM slots. This PCI Express* Gen 1 slot is not available when the SAS module slot is in use and vice versa o One 32-bit/33 MHz PCI slot, keying for mixing of processor socket 1. Server Board Features Feature Processors Memory Chipset Cooling fan support Add-in a server environment Intel® Server Board S5520HC/S5520HCT o 12 DIMM slots, two DIMM slots per processor socket) with SAS Module...
... 130W Thermal Design Power Six memory channels (three channels per channel Intel® Server Board S5500HCV o Nine DIMM slots. This PCI Express* Gen 1 slot is not available when the SAS module slot is in use and vice versa o One 32-bit/33 MHz PCI slot, keying for mixing of processor socket 1. Server Board Features Feature Processors Memory Chipset Cooling fan support Add-in a server environment Intel® Server Board S5520HC/S5520HCT o 12 DIMM slots, two DIMM slots per processor socket) with SAS Module...
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... Video Support Hard Drive and Optical Drive Support USB Drive Support I/O control support RAID Support Management support Description Server Engine* LLC Pilot II* with 64 MB DDR2 memory, 8 MB allocated to graphics Dual video is supported Optical devices are supported Six SATA connectors at 1.5 Gbps and 3 Gbps Four SAS connectors at 3 Gbps through optional Intel® SAS Entry RAID Module AXX4SASMOD One internal USB port One internal low-profile USB port for Solid State Drive External connections: o DB9 serial port A connection...
... Video Support Hard Drive and Optical Drive Support USB Drive Support I/O control support RAID Support Management support Description Server Engine* LLC Pilot II* with 64 MB DDR2 memory, 8 MB allocated to graphics Dual video is supported Optical devices are supported Six SATA connectors at 1.5 Gbps and 3 Gbps Four SAS connectors at 3 Gbps through optional Intel® SAS Entry RAID Module AXX4SASMOD One internal USB port One internal low-profile USB port for Solid State Drive External connections: o DB9 serial port A connection...
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.... Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide 5 These pin should be connected for normal system operation. Configuration Jumpers What happens at system reset Protect CMOS: These pins should not be connected for normal system operation. ME Firmware Force Update Mode - The administrator and user passwords clear in place for normal system operation. These pin should have a jumper in 5-10 seconds after power on. The main system BIOS does not boot with a recovery BIOS image present. Disabled...
.... Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide 5 These pin should be connected for normal system operation. Configuration Jumpers What happens at system reset Protect CMOS: These pins should not be connected for normal system operation. ME Firmware Force Update Mode - The administrator and user passwords clear in place for normal system operation. These pin should have a jumper in 5-10 seconds after power on. The main system BIOS does not boot with a recovery BIOS image present. Disabled...
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...mode and two SATA ports [4/5] with the DIMM installed in socket DIMM_D2. Figure 6. Intel® Embedded Server RAID Technology II is enabled by "SW RAID" mode. The Intel® Embedded Server RAID Technology II feature provides RAID modes 0, 1, and 10. 8 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide DIMM B1 fault LED I. DIMM E2 fault LED (Empty in socket DIMM_A2. Replace the faulty DIMM. Replace faulty unit. Intel® Light-Guided Diagnostics RAID Support The Intel® Server Board S5520HC/S5500HCV provide an embedded SATA controller that use...
...mode and two SATA ports [4/5] with the DIMM installed in socket DIMM_D2. Figure 6. Intel® Embedded Server RAID Technology II is enabled by "SW RAID" mode. The Intel® Embedded Server RAID Technology II feature provides RAID modes 0, 1, and 10. 8 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide DIMM B1 fault LED I. DIMM E2 fault LED (Empty in socket DIMM_A2. Replace the faulty DIMM. Replace faulty unit. Intel® Light-Guided Diagnostics RAID Support The Intel® Server Board S5520HC/S5500HCV provide an embedded SATA controller that use...
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...; Channel B contains DIMM sockets B1 and B2 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide 9 When Intel® Embedded Server RAID Technology II is enabled with the embedded SATA controller, enclosure management is provided through the SATA_SGPIO connector on the server board when a cable is attached between this connector and the backplane or I2C interface. / NOTE For help with enclosure management cabling, refer to the RAID software user's guide at : http://support.intel.com/support/motherboards/server/S5520HC/compat.htm...
...; Channel B contains DIMM sockets B1 and B2 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide 9 When Intel® Embedded Server RAID Technology II is enabled with the embedded SATA controller, enclosure management is provided through the SATA_SGPIO connector on the server board when a cable is attached between this connector and the backplane or I2C interface. / NOTE For help with enclosure management cabling, refer to the RAID software user's guide at : http://support.intel.com/support/motherboards/server/S5520HC/compat.htm...
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Server Board Features Storage Mode Matrix SW RAID = Intel® Embedded Server RAID Technology II (ESRTII) IT/IR RAID = IT/IR RAID, Entry Hardware RAID Storage Controller Storage Mode Description RAID Types and Levels Supported Enhanced 6 SATA ports at Native mode N/A 6 SATA ports: port 0, Compatibility 1, 2, 3 at IDE Legacy mode, port 4, 5 at N/A Native mode Onboard SATA Controller (ICH10R) 6 SATA ports using AHCI the Advanced Host N/A Controller Interface SW RAID 6 SATA Ports SW RAID 0/1/10 standard SW RAID 5 with optional AXXRAKSW5 Driver Chipset driver or operating ...
Server Board Features Storage Mode Matrix SW RAID = Intel® Embedded Server RAID Technology II (ESRTII) IT/IR RAID = IT/IR RAID, Entry Hardware RAID Storage Controller Storage Mode Description RAID Types and Levels Supported Enhanced 6 SATA ports at Native mode N/A 6 SATA ports: port 0, Compatibility 1, 2, 3 at IDE Legacy mode, port 4, 5 at N/A Native mode Onboard SATA Controller (ICH10R) 6 SATA ports using AHCI the Advanced Host N/A Controller Interface SW RAID 6 SATA Ports SW RAID 0/1/10 standard SW RAID 5 with optional AXXRAKSW5 Driver Chipset driver or operating ...
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... provides RAID modes 0, 1, and 10. Hard Disk Drives The Intel® Server Board S5520HC/S5520HCT/S5500HCV support different hard disk driver options. USB or Serial SATA (SATA) Solid State Drives Serial SATA (SATA) and Serial Attached SCSI (SAS): - For information on your server chassis for SAS or SATA Hard Disk Drives: Four SAS ports via optional Intel® SAS Entry RAID Module AXX4SASMOD at 1.5 Gbps (SATA) and 3 Gbps (SATA and SAS). / NOTE Refer to configure RAID, see the RAID software user's guide at: http://www.intel.com/support/motherboards/server/S5520HC/howto...
... provides RAID modes 0, 1, and 10. Hard Disk Drives The Intel® Server Board S5520HC/S5520HCT/S5500HCV support different hard disk driver options. USB or Serial SATA (SATA) Solid State Drives Serial SATA (SATA) and Serial Attached SCSI (SAS): - For information on your server chassis for SAS or SATA Hard Disk Drives: Four SAS ports via optional Intel® SAS Entry RAID Module AXX4SASMOD at 1.5 Gbps (SATA) and 3 Gbps (SATA and SAS). / NOTE Refer to configure RAID, see the RAID software user's guide at: http://www.intel.com/support/motherboards/server/S5520HC/howto...
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... settings into a file. Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 19 Obtaining the Upgrade Download the BIOS image file to complete the upgrade. System Utilities Option ROM of the Intel® Embedded Server RAID Technology II for on-board SATA Preparing for the Upgrade The following steps explain how to prepare to upgrade the BIOS and include how to: Record the current BIOS settings Obtain the upgrade utility Prepare a storage media for the utility...
... settings into a file. Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 19 Obtaining the Upgrade Download the BIOS image file to complete the upgrade. System Utilities Option ROM of the Intel® Embedded Server RAID Technology II for on-board SATA Preparing for the Upgrade The following steps explain how to prepare to upgrade the BIOS and include how to: Record the current BIOS settings Obtain the upgrade utility Prepare a storage media for the utility...
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... Support N: Not Support Heatsink Includes No Intel® Thermal Intel® Thermal Solution STS100C (w/ Solution STS100A fan, active mode) (Active) Y Y No Y Y No N N No Y Y No Y Y Maximum CPU Power support in Intel® Server Chassis Boxed Product Code 95 W BXSTS100C 80 W BXSTS100A FXXRGTHSINK (Passive Tower Heatsink) N N Required N N 95 W FXXRGTHSINK Installing Processor Heatsink(s) To install processor heatsink(s) in Figure 19.) Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 29 Remove the server's cover and locate the processor socket...
... Support N: Not Support Heatsink Includes No Intel® Thermal Intel® Thermal Solution STS100C (w/ Solution STS100A fan, active mode) (Active) Y Y No Y Y No N N No Y Y No Y Y Maximum CPU Power support in Intel® Server Chassis Boxed Product Code 95 W BXSTS100C 80 W BXSTS100A FXXRGTHSINK (Passive Tower Heatsink) N N Required N N 95 W FXXRGTHSINK Installing Processor Heatsink(s) To install processor heatsink(s) in Figure 19.) Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 29 Remove the server's cover and locate the processor socket...
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... voltage, and the system settings stored in the CMOS RAM in Figure 19). See the documentation that came with your customer service representative or dealer. For a list of approved devices, contact your chassis for instructions on installing chassis components. 10. Do not force the heatsink from the server board. 6. Raise the processor socket load plate. 11. Reinstall and reconnect any parts you removed or disconnected to manufacturer's instructions. Hardware Installations and Upgrades 8. Replace...
... voltage, and the system settings stored in the CMOS RAM in Figure 19). See the documentation that came with your customer service representative or dealer. For a list of approved devices, contact your chassis for instructions on installing chassis components. 10. Do not force the heatsink from the server board. 6. Raise the processor socket load plate. 11. Reinstall and reconnect any parts you removed or disconnected to manufacturer's instructions. Hardware Installations and Upgrades 8. Replace...
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Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 33 See the documentation that came with your chassis for instructions on installing chassis components. 11. Being careful to the real-time clock (RTC). Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover. 12. Run the BIOS Setup utility to restore the configuration settings to observe the correct...
Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 33 See the documentation that came with your chassis for instructions on installing chassis components. 11. Being careful to the real-time clock (RTC). Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover. 12. Run the BIOS Setup utility to restore the configuration settings to observe the correct...
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... loaded? First Steps Checklist 1. Are the power supplies plugged in their slots on the server board? 5. If applicable, ensure there are using one of the chassis and at the wall outlet? 2. Are all device drivers properly installed? 12. If the system has a hard disk drive, is a less frequent cause. Hardware failure is it properly formatted or configured? 11. Are all jumper and switch settings on Problems following methods. Are all cables correctly connected...
... loaded? First Steps Checklist 1. Are the power supplies plugged in their slots on the server board? 5. If applicable, ensure there are using one of the chassis and at the wall outlet? 2. Are all device drivers properly installed? 12. If the system has a hard disk drive, is a less frequent cause. Hardware failure is it properly formatted or configured? 11. Are all jumper and switch settings on Problems following methods. Are all cables correctly connected...
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... power supply? 4. Make sure the DDR3 memory DIMMs comply with a reboot between each addition. 8. Will other items plugged into a different system? 6. Is the video monitor plugged in the BIOS? 7. Remove all DC cables are connected. Remove the processor(s) and re-seat them . 10. Misplaced standoffs can contact the pins on the screen appear distorted or incorrect. System cooling fans do not rotate. CD-ROM or DVD-ROM drive...
... power supply? 4. Make sure the DDR3 memory DIMMs comply with a reboot between each addition. 8. Will other items plugged into a different system? 6. Is the video monitor plugged in the BIOS? 7. Remove all DC cables are connected. Remove the processor(s) and re-seat them . 10. Misplaced standoffs can contact the pins on the screen appear distorted or incorrect. System cooling fans do not rotate. CD-ROM or DVD-ROM drive...
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... on the power line, you are installed. Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 39 If the problems persist, contact the software vendor's customer service representative. If you are installed. 4. Check the following : 1. Check your power line. Use only an authorized copy. This means some parts of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to the software configuration. Unauthorized copies...
... on the power line, you are installed. Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 39 If the problems persist, contact the software vendor's customer service representative. If you are installed. 4. Check the following : 1. Check your power line. Use only an authorized copy. This means some parts of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to the software configuration. Unauthorized copies...
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... using a RAID configuration with SAS or SATA drives, make sure the RAID card is connected correctly and plugged into the power supply. 3. See "Intel® Light-Guided Diagnostics". Please note that can aid in the BIOS Setup. 2. The Intel® Server Board S5520HC/S5520HCT/S5500HCV integrated Baseboard Management Controller (BMC) provides the following : 1. Hard Drive(s) are not Recognized Check the following additional beep codes: 40 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide Make sure the drive is not disabled in troubleshooting...
... using a RAID configuration with SAS or SATA drives, make sure the RAID card is connected correctly and plugged into the power supply. 3. See "Intel® Light-Guided Diagnostics". Please note that can aid in the BIOS Setup. 2. The Intel® Server Board S5520HC/S5520HCT/S5500HCV integrated Baseboard Management Controller (BMC) provides the following : 1. Hard Drive(s) are not Recognized Check the following additional beep codes: 40 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide Make sure the drive is not disabled in troubleshooting...
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... and Storage Platforms. Information available at the support site includes: { Latest BIOS, firmware, drivers, and utilities { Product documentation, installation and quick start guides { Full product specifications, technical advisories and errata { Compatibility documentation for memory, hardware add-in cards, chassis support matrix, and operating systems { Server and chassis accessory parts list for ordering upgrades or spare parts { A searchable knowledgebase to better service the issue. Charges may apply. Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 49 Intel...
... and Storage Platforms. Information available at the support site includes: { Latest BIOS, firmware, drivers, and utilities { Product documentation, installation and quick start guides { Full product specifications, technical advisories and errata { Compatibility documentation for memory, hardware add-in cards, chassis support matrix, and operating systems { Server and chassis accessory parts list for ordering upgrades or spare parts { A searchable knowledgebase to better service the issue. Charges may apply. Intel® Server Board S5520HC, S5520HCT, and S5500HCV Service Guide 49 Intel...