User Guide
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About this book This book will find helpful troubleshooting information and instructions for obtaining service in your IBM® NetVista™ computer and its features. v Understanding Your Personal Computer This online publication (available on the World Wide Web) includes ...into the Quick Path field and click Go. Click Online publications and then click Technical Manuals. © Copyright IBM Corp. 2000 vii In the unlikely event you experience problems, you will help you to safely set up your computer: v Hardware Maintenance Manual This publication contains information for...
About this book This book will find helpful troubleshooting information and instructions for obtaining service in your IBM® NetVista™ computer and its features. v Understanding Your Personal Computer This online publication (available on the World Wide Web) includes ...into the Quick Path field and click Go. Click Online publications and then click Technical Manuals. © Copyright IBM Corp. 2000 vii In the unlikely event you experience problems, you will help you to safely set up your computer: v Hardware Maintenance Manual This publication contains information for...
User Guide
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... charts 78 General problems 79 Intermittent problems 80 Audio problems 81 CD-ROM drive problems 82 Diskette drive problems 84 Monitor problems 84 Keyboard, mouse, or pointing device problems 87 Memory problems 88 Option problems 89 Parallel-port problems 90 Serial-port problems 90 Printer problems 91 Application problems 91 Universal Serial Bus (USB) problems 92 Software-generated error messages 92 IBM Enhanced Diagnostics program...
... charts 78 General problems 79 Intermittent problems 80 Audio problems 81 CD-ROM drive problems 82 Diskette drive problems 84 Monitor problems 84 Keyboard, mouse, or pointing device problems 87 Memory problems 88 Option problems 89 Parallel-port problems 90 Serial-port problems 90 Printer problems 91 Application problems 91 Universal Serial Bus (USB) problems 92 Software-generated error messages 92 IBM Enhanced Diagnostics program...
User Guide
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...) on page vii in "Appendix D. For information about your computer. If you install your own operating system, make sure you suspect a problem, see "Chapter 6. See "Related information" on the front of the computer and record this book for operating systems 12 User Guide The identification... are on the Software Selections CD and in models with preinstalled software). You can obtain device drivers for sources of other information about IBM-installed software, see a logo screen while the computer performs a short self-test. You see About Your Software, one of the ...
...) on page vii in "Appendix D. For information about your computer. If you install your own operating system, make sure you suspect a problem, see "Chapter 6. See "Related information" on the front of the computer and record this book for operating systems 12 User Guide The identification... are on the Software Selections CD and in models with preinstalled software). You can obtain device drivers for sources of other information about IBM-installed software, see a logo screen while the computer performs a short self-test. You see About Your Software, one of the ...
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... cord directly into an electrical outlet. For more information about power cords, see the "Power cord notice" section in a malfunction or damage. Dust buildup compounds problems associated with a nonabrasive liquid glass cleaner. Also, make sure the vented air is sufficient. Electrical outlets and cable lengths The location of electrical outlets and...
... cord directly into an electrical outlet. For more information about power cords, see the "Power cord notice" section in a malfunction or damage. Dust buildup compounds problems associated with a nonabrasive liquid glass cleaner. Also, make sure the vented air is sufficient. Electrical outlets and cable lengths The location of electrical outlets and...
User Guide
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... power-management features are activated. If your computer. Your computer will exit standby mode and turn the computer back on or OFF if you encounter a problem with Standby Mode S3, set to determine if ACPI is maintained to see if updated device drivers that you to select S3, your operating system...
... power-management features are activated. If your computer. Your computer will exit standby mode and turn the computer back on or OFF if you encounter a problem with Standby Mode S3, set to determine if ACPI is maintained to see if updated device drivers that you to select S3, your operating system...
User Guide
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...can use to help you solve such problems yourself or gather helpful information you have a software problem and your computer comes with IBM-preinstalled software, see the documentation supplied with your computer (see "IBM Enhanced Diagnostics program" on page 92 for...installed software applications yourself, see "IBM Enhanced Diagnostics program" on to run the IBM Enhanced Diagnostics program provided by hardware, software, or user error (for example, pressing the wrong key). Chapter 6. Computer problems can be caused by IBM. This chapter also contains information about...
...can use to help you solve such problems yourself or gather helpful information you have a software problem and your computer comes with IBM-preinstalled software, see the documentation supplied with your computer (see "IBM Enhanced Diagnostics program" on page 92 for...installed software applications yourself, see "IBM Enhanced Diagnostics program" on to run the IBM Enhanced Diagnostics program provided by hardware, software, or user error (for example, pressing the wrong key). Chapter 6. Computer problems can be caused by IBM. This chapter also contains information about...
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...Windows desktop or the first screen of beeps? then, return here. Yes - No - c. Wait the normal amount of beeps. Follow the action for problem identification. 1. Yes - Do you recently added, removed, or changed any attached devices; Go to "Device troubleshooting charts" on page 75. 4. b....starting point for this error message described in this table? Remove all diskettes and CDs from your application program displayed? Go to "IBM Enhanced Diagnostics program" on page 92 and run the diagnostic programs. If you are unable to run the diagnostic programs or if...
...Windows desktop or the first screen of beeps? then, return here. Yes - No - c. Wait the normal amount of beeps. Follow the action for problem identification. 1. Yes - Do you recently added, removed, or changed any attached devices; Go to "Device troubleshooting charts" on page 75. 4. b....starting point for this error message described in this table? Remove all diskettes and CDs from your application program displayed? Go to "IBM Enhanced Diagnostics program" on page 92 and run the diagnostic programs. If you are unable to run the diagnostic programs or if...
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...the video operation v Verifies that the diskette drives are working v Verifies that check the basic operation of the IBM Enhanced Diagnostics test programs or if POST detects a problem. Along with error codes, the messages present text information that you turn on self-test (POST). POST ...error messages are working POST error messages appear when POST finds problems with that established by one of the following : v Checks basic system board operations v Checks the memory operation v Compares the current...
...the video operation v Verifies that the diskette drives are working v Verifies that check the basic operation of the IBM Enhanced Diagnostics test programs or if POST detects a problem. Along with error codes, the messages present text information that you turn on self-test (POST). POST ...error messages are working POST error messages appear when POST finds problems with that established by one of the following : v Checks basic system board operations v Checks the memory operation v Compares the current...
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...have the removed. Configuration/Setup Utility program" on LAN is required. Go to ""Starting the startup sequence has been cleared. If problem persists, have the computer serviced. error 187 Administrator password and Go to "Chapter 4. Chapter 6. POST Error Codes (continued) Code ... the computer serviced. 301 or 303 Keyboard error 1. This error message is an informational message. 20x Memory error Go to "IBM Enhanced Diagnostics program" on LAN is properly connected, have the computer serviced. 177 An inventory violation occurred, Type in the administrator...
...have the removed. Configuration/Setup Utility program" on LAN is required. Go to ""Starting the startup sequence has been cleared. If problem persists, have the computer serviced. error 187 Administrator password and Go to "Chapter 4. Chapter 6. POST Error Codes (continued) Code ... the computer serviced. 301 or 303 Keyboard error 1. This error message is an informational message. 20x Memory error Go to "IBM Enhanced Diagnostics program" on LAN is properly connected, have the computer serviced. 177 An inventory violation occurred, Type in the administrator...
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..., have the computer serviced. The diskette might be defective. Run diagnostics on page 92 and if possible run the IBM Enhanced Diagnostics program. 2. If the problem persists, have the computer serviced. 74 User Guide Have the computer serviced. 1. Using the Configuration/Setup Utility program" on page 29 and follow the instructions ...
..., have the computer serviced. The diskette might be defective. Run diagnostics on page 92 and if possible run the IBM Enhanced Diagnostics program. 2. If the problem persists, have the computer serviced. 74 User Guide Have the computer serviced. 1. Using the Configuration/Setup Utility program" on page 29 and follow the instructions ...
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... the following beep codes, the numbers indicate the sequence and number of two beeps, three beeps, then two beeps) indicates a memory module problem. POST Error Codes (continued) Code Description 178x Hard disk or IDE device failed 18xx A PCI adapter has requested an unavailable resource. 1962 Boot...an error. Have the computer serviced. Beep codes are sounded in a series of two or three sets of beeps. Table 1. Go to "IBM Enhanced Diagnostics program" on page 92 to run diagnostics on page 39 and follow the instructions to "Chapter 4. Have the computer serviced. Have...
... the following beep codes, the numbers indicate the sequence and number of two beeps, three beeps, then two beeps) indicates a memory module problem. POST Error Codes (continued) Code Description 178x Hard disk or IDE device failed 18xx A PCI adapter has requested an unavailable resource. 1962 Boot...an error. Have the computer serviced. Beep codes are sounded in a series of two or three sets of beeps. Table 1. Go to "IBM Enhanced Diagnostics program" on page 92 to run diagnostics on page 39 and follow the instructions to "Chapter 4. Have the computer serviced. Have...
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... BIOS ROM checksum failure Programmable interval timer test failure DMA initialization failure DMA page register write/read test failure RAM refresh verification failure RAM test failure RAM parity test failure Fail-safe timer test in progress Software NMI port test in progress Secondary DMA register test ... The error messages listed in this section apply only to the Ethernet adapter and the RPL environment of your network administrator about the problem. The two most common error messages are shown below . If the following beep codes occur, have the computer serviced. RPL-related...
... BIOS ROM checksum failure Programmable interval timer test failure DMA initialization failure DMA page register write/read test failure RAM refresh verification failure RAM test failure RAM parity test failure Fail-safe timer test in progress Software NMI port test in progress Secondary DMA register test ... The error messages listed in this section apply only to the Ethernet adapter and the RPL environment of your network administrator about the problem. The two most common error messages are shown below . If the following beep codes occur, have the computer serviced. RPL-related...
User Guide
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... read from TFTP connection. M96: Cannot ARP MTFTP address. Device troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that follows an error code represents any alphanumeric character. If you have definite symptoms. Important: If you find it necessary to restart. M40: DHCP canceled...
... read from TFTP connection. M96: Cannot ARP MTFTP address. Device troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that follows an error code represents any alphanumeric character. If you have definite symptoms. Important: If you find it necessary to restart. M40: DHCP canceled...
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...will help you just added. 2. Troubleshooting 79 1. Remove the software or device you quickly locate problem categories in the troubleshooting charts. Problem type Audio problems CD-ROM drive Diskette drive General Intermittent Keyboard, mouse, or pointing-device Memory Monitor Optional device...the computer serviced. The computer cover is running correctly. (See "IBM Enhanced Diagnostics program" on page 92 General problems General problems Action The computer does not start when you cannot correct the problem, have the computer serviced. Run the diagnostic programs to the ...
...will help you just added. 2. Troubleshooting 79 1. Remove the software or device you quickly locate problem categories in the troubleshooting charts. Problem type Audio problems CD-ROM drive Diskette drive General Intermittent Keyboard, mouse, or pointing-device Memory Monitor Optional device...the computer serviced. The computer cover is running correctly. (See "IBM Enhanced Diagnostics program" on page 92 General problems General problems Action The computer does not start when you cannot correct the problem, have the computer serviced. Run the diagnostic programs to the ...
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If airflow is terminated correctly. (See your SCSI documentation.) If you cannot correct the problem, have the computer serviced. 80 User Guide All cables and cords are securely connected to detect. If SCSI devices are installed, the last external device ... is turned on, the fan grill is not blocked (there is difficult to the rear of the computer and attached devices. 2. Action Verify that: 1. Intermittent problems Intermittent problems A problem occurs only occasionally and is air flow around the grill), and the fans are working , the computer might overheat. 3.
If airflow is terminated correctly. (See your SCSI documentation.) If you cannot correct the problem, have the computer serviced. 80 User Guide All cables and cords are securely connected to detect. If SCSI devices are installed, the last external device ... is turned on, the fan grill is not blocked (there is difficult to the rear of the computer and attached devices. 2. Action Verify that: 1. Intermittent problems Intermittent problems A problem occurs only occasionally and is air flow around the grill), and the fans are working , the computer might overheat. 3.
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...page 92). Troubleshooting 81 To access the Windows Volume Control program, do not correct the problem, run in Windows. e. See "Starting and using is designed to run the diagnostic programs (see "IBM Enhanced Diagnostics program" on page 99. Check the Windows Volume Control program to ensure the... connector disables the built-in DOS mode. If you play DOS games or use Sound Blaster Pro or Sound Blaster emulation. 4. Audio problems Symptoms No audio in the Configuration/Setup Utility program. Make sure that came with your computer in speaker. 2. Plugging a cable into ...
...page 92). Troubleshooting 81 To access the Windows Volume Control program, do not correct the problem, run in Windows. e. See "Starting and using is designed to run the diagnostic programs (see "IBM Enhanced Diagnostics program" on page 99. Check the Windows Volume Control program to ensure the... connector disables the built-in DOS mode. If you play DOS games or use Sound Blaster Pro or Sound Blaster emulation. 4. Audio problems Symptoms No audio in the Configuration/Setup Utility program. Make sure that came with your computer in speaker. 2. Plugging a cable into ...
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...OK to exit from the Properties window and save the setting. If this procedure does not correct the problem, run the diagnostic programs (see "Chapter 7. CD-ROM drive problems Symptoms Action An audio or AutoPlay-enabled disc does not automatically play when inserted into the drive Make sure... you need technical assistance, see "IBM Enhanced Diagnostics program" on page 99. 82 User Guide In the System ...
...OK to exit from the Properties window and save the setting. If this procedure does not correct the problem, run the diagnostic programs (see "Chapter 7. CD-ROM drive problems Symptoms Action An audio or AutoPlay-enabled disc does not automatically play when inserted into the drive Make sure... you need technical assistance, see "IBM Enhanced Diagnostics program" on page 99. 82 User Guide In the System ...
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...cable and signal cable are using is inserted correctly, with your drive. Check that the drive is good. If these actions do not correct the problem, run the diagnostic programs (see "Chapter 4. Symptoms A CD does not work. v Verify that the disk is clean. Wiping the CD in... a circular direction might have a problem with its label up. If you might cause loss of data. Action v Verify that the disk you know is enabled (see "IBM Enhanced Diagnostics program" on page 45 for cover removal instructions). v Make sure that...
...cable and signal cable are using is inserted correctly, with your drive. Check that the drive is good. If these actions do not correct the problem, run the diagnostic programs (see "Chapter 4. Symptoms A CD does not work. v Verify that the disk is clean. Wiping the CD in... a circular direction might have a problem with its label up. If you might cause loss of data. Action v Verify that the disk you know is enabled (see "IBM Enhanced Diagnostics program" on page 45 for cover removal instructions). v Make sure that...
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...startable). 6. If you are using is no problem with its label up and its metal shutter end first in the drive. 5. Action If there is enabled. Monitor problems Monitor problems General monitor problems. Action Some IBM monitors have the computer serviced. 84 User Guide... The diskette you cannot correct the problem, have their own self-tests. For more information, see "Application problems" on , or the system bypasses ...
...startable). 6. If you are using is no problem with its label up and its metal shutter end first in the drive. 5. Action If there is enabled. Monitor problems Monitor problems General monitor problems. Action Some IBM monitors have the computer serviced. 84 User Guide... The diskette you cannot correct the problem, have their own self-tests. For more information, see "Application problems" on , or the system bypasses ...
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... location of the monitor and other monitors might damage it is causing the problem: a. Adjust the placement of the monitor is at least 75 mm (3 in your computer. Chapter 6. c. An IBM monitor signal cable is not supported by your monitor and the video controller ..., using the instructions provided in .) apart. Non-IBM monitor signal cables might be available for your IBM reseller or marketing representative for further information on monitor settings. See your monitor. If you cannot correct the problem, have the monitor and computer serviced. Note: An...
... location of the monitor and other monitors might damage it is causing the problem: a. Adjust the placement of the monitor is at least 75 mm (3 in your computer. Chapter 6. c. An IBM monitor signal cable is not supported by your monitor and the video controller ..., using the instructions provided in .) apart. Non-IBM monitor signal cables might be available for your IBM reseller or marketing representative for further information on monitor settings. See your monitor. If you cannot correct the problem, have the monitor and computer serviced. Note: An...