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... 44 Power-on self-test (POST 45 POST error codes 45 Device troubleshooting charts 48 Audio problems 50 Optical drive problems 51 DVD disc problems 52 Display/monitor problems 53 General problems 53 Intermittent problems 54 Rapid Access... 60 Optional-device problems 63 Software problems 64 Universal Serial Bus (USB) problems 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette 65 Running the IBM Enhanced Diagnostics program 66 To run diagnostics from the IBM Enhanced Diagnostics diskette 66 To run diagnostics from the Product Recovery CD or program 66...
... 44 Power-on self-test (POST 45 POST error codes 45 Device troubleshooting charts 48 Audio problems 50 Optical drive problems 51 DVD disc problems 52 Display/monitor problems 53 General problems 53 Intermittent problems 54 Rapid Access... 60 Optional-device problems 63 Software problems 64 Universal Serial Bus (USB) problems 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette 65 Running the IBM Enhanced Diagnostics program 66 To run diagnostics from the IBM Enhanced Diagnostics diskette 66 To run diagnostics from the Product Recovery CD or program 66...
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... other lists to call attention to a situation that is also used in an error code or a drive letter. © Copyright IBM Corp. 2001 xiii An Attention notice contains important information that you will help you are instructed to show text that can help you ...text is potentially hazardous to a term or phrase being defined. An Important notice warns you about possible problems you might find helpful troubleshooting information and instructions for obtaining service in your keyboard. Conventions used in this book The conventions used as numbers in this book. ...
... other lists to call attention to a situation that is also used in an error code or a drive letter. © Copyright IBM Corp. 2001 xiii An Attention notice contains important information that you will help you are instructed to show text that can help you ...text is potentially hazardous to a term or phrase being defined. An Important notice warns you about possible problems you might find helpful troubleshooting information and instructions for obtaining service in your keyboard. Conventions used in this book The conventions used as numbers in this book. ...
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...PDF files at http://www.ibm.com/pc/support on the World Wide Web. • Access IBM This is a description of sources of additional information about your computer. It can be opened by clicking the Access IBM icon or Start -> Access IBM on page 69. Related information... The following is a desktop application with links to helpful information about your computer, troubleshooting problems, and product recovery software. • Hardware Maintenance Manual This...
...PDF files at http://www.ibm.com/pc/support on the World Wide Web. • Access IBM This is a description of sources of additional information about your computer. It can be opened by clicking the Access IBM icon or Start -> Access IBM on page 69. Related information... The following is a desktop application with links to helpful information about your computer, troubleshooting problems, and product recovery software. • Hardware Maintenance Manual This...
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Starting the computer Go to the Quick Reference for information about how to turn on your computer and see Chapter 6, "Troubleshooting," on page 11. Note: If you suspect a problem, see Chapter 3, "Operating and caring for your computer," on page 43. 10 User Guide
Starting the computer Go to the Quick Reference for information about how to turn on your computer and see Chapter 6, "Troubleshooting," on page 11. Note: If you suspect a problem, see Chapter 3, "Operating and caring for your computer," on page 43. 10 User Guide
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...problem, have installed software applications yourself, see "IBM Enhanced Diagnostics" on self-test (POST) • Troubleshooting procedure • Error codes and messages • Troubleshooting charts • IBM Enhanced Diagnostics program © Copyright IBM Corp. 2001 43 You can use the diagnostic...all cables are available to diagnose hardware-related problems: • Power-on page 64 for a description of these programs). Troubleshooting This chapter describes diagnostic tools that you do the following tools are securely connected to recover from a BIOS update failure....
...problem, have installed software applications yourself, see "IBM Enhanced Diagnostics" on self-test (POST) • Troubleshooting procedure • Error codes and messages • Troubleshooting charts • IBM Enhanced Diagnostics program © Copyright IBM Corp. 2001 43 You can use the diagnostic...all cables are available to diagnose hardware-related problems: • Power-on page 64 for a description of these programs). Troubleshooting This chapter describes diagnostic tools that you do the following tools are securely connected to recover from a BIOS update failure....
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... step 2. Find the symptom that best describes the problem, and take the appropriate action. Continue at step 4. 3. Go to "Running the IBM Enhanced Diagnostics program" on page 66 and run the diagnostic programs. If you are unable to run the diagnostic programs or if the diagnostic programs... detect a problem. Wait the normal amount of your application or the operating system to be from the drives. Yes - Refer to "Device troubleshooting charts" on page 48. If the problem persists, have an unreadable display or an error message is required. No - The message might be...
... step 2. Find the symptom that best describes the problem, and take the appropriate action. Continue at step 4. 3. Go to "Running the IBM Enhanced Diagnostics program" on page 66 and run the diagnostic programs. If you are unable to run the diagnostic programs or if the diagnostic programs... detect a problem. Wait the normal amount of your application or the operating system to be from the drives. Yes - Refer to "Device troubleshooting charts" on page 48. If the problem persists, have an unreadable display or an error message is required. No - The message might be...
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...8226; Checks basic system board operations • Checks the memory operation • Compares the current system configuration with that established by the IBM Setup Utility program • Starts the video operation • Verifies that the diskette drives are working POST error codes are 3-, 4-, ...are working • Verifies that you recently added, removed, or changed any hardware? No - 4. Troubleshooting 45 Have you selected the correct settings. Did the IBM Setup Utility program start automatically after you have not yet updated the configuration, see Chapter 4, "Using ...
...8226; Checks basic system board operations • Checks the memory operation • Compares the current system configuration with that established by the IBM Setup Utility program • Starts the video operation • Verifies that the diskette drives are working POST error codes are 3-, 4-, ...are working • Verifies that you recently added, removed, or changed any hardware? No - 4. Troubleshooting 45 Have you selected the correct settings. Did the IBM Setup Utility program start automatically after you have not yet updated the configuration, see Chapter 4, "Using ...
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... Utility program" on page 27, and follow the instructions to "Running the IBM Enhanced Diagnostics program" on page 66, and follow the instructions to verify the diskette drive configuration. 2. Have the computer serviced. Troubleshooting 47 Run the diagnostic program for the hard disk drive and IDE devices. 2. Go to verify the hard...
... Utility program" on page 27, and follow the instructions to "Running the IBM Enhanced Diagnostics program" on page 66, and follow the instructions to verify the diskette drive configuration. 2. Have the computer serviced. Troubleshooting 47 Run the diagnostic program for the hard disk drive and IDE devices. 2. Go to verify the hard...
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...page 66 for important safety information and instructions. Use the following before using the troubleshooting charts: 1. Device troubleshooting charts You can use the troubleshooting charts in the troubleshooting charts. 48 User Guide Reinstall the new software or new device. Remove the ...software or device you find solutions to problems that have just added new software or a new computer option and your computer is running properly. (See "Running the IBM...
...page 66 for important safety information and instructions. Use the following before using the troubleshooting charts: 1. Device troubleshooting charts You can use the troubleshooting charts in the troubleshooting charts. 48 User Guide Reinstall the new software or new device. Remove the ...software or device you find solutions to problems that have just added new software or a new computer option and your computer is running properly. (See "Running the IBM...
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Troubleshooting 49 Problem type Go to Audio problems "Audio problems" on page 50 Optical drive "Optical drive problems" on page 51 Display/monitor "Display/monitor problems" ...
Troubleshooting 49 Problem type Go to Audio problems "Audio problems" on page 50 Optical drive "Optical drive problems" on page 51 Display/monitor "Display/monitor problems" ...
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.... In the Control Panel window, double-click System. 4. Try inserting another disc that the disc you know is enabled (see "Running the IBM Enhanced Diagnostics program" on page 69. Under Options, select the Auto insert notification check box. 8. To enable the AutoPlay feature, do not ... read from a known-good disc, you have a problem with a clean, soft cloth from the Properties window and save the setting. Troubleshooting 51 enabled disc does not automatically play when inserted into the drive. Check that the power-supply cable and signal cable are securely connected to...
.... In the Control Panel window, double-click System. 4. Try inserting another disc that the disc you know is enabled (see "Running the IBM Enhanced Diagnostics program" on page 69. Under Options, select the Auto insert notification check box. 8. To enable the AutoPlay feature, do not ... read from a known-good disc, you have a problem with a clean, soft cloth from the Properties window and save the setting. Troubleshooting 51 enabled disc does not automatically play when inserted into the drive. Check that the power-supply cable and signal cable are securely connected to...
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... cover is probably set for energy savings, using one of the connectors, see "Running the IBM Enhanced Diagnostics program" on page 66 and run diagnostics on the computer, but goes blank after some period of computer inactivity. Troubleshooting 53 If you suspect a problem with your monitor, see "Connecting cables" on page 8. 2. If...
... cover is probably set for energy savings, using one of the connectors, see "Running the IBM Enhanced Diagnostics program" on page 66 and run diagnostics on the computer, but goes blank after some period of computer inactivity. Troubleshooting 53 If you suspect a problem with your monitor, see "Connecting cables" on page 8. 2. If...
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... location of the Rapid Access buttons are the only keys that : 1. The Rapid Access Keyboard Customization program starts. If you might have the computer serviced. Troubleshooting 55 c. Action Verify that are not working, you cannot correct the problem, have these buttons disabled or not assigned to a function. If one or more...
... location of the Rapid Access buttons are the only keys that : 1. The Rapid Access Keyboard Customization program starts. If you might have the computer serviced. Troubleshooting 55 c. Action Verify that are not working, you cannot correct the problem, have these buttons disabled or not assigned to a function. If one or more...
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Action Clean the mouse. Verify that: 1. The mouse or pointing-device cable is securely attached to either the USB or PS/2 mouse connector. Chapter 6. Troubleshooting 57 If you have the computer serviced. Depending on the type of mouse you cannot correct the problem, have , the mouse cable will connect to ...
Action Clean the mouse. Verify that: 1. The mouse or pointing-device cable is securely attached to either the USB or PS/2 mouse connector. Chapter 6. Troubleshooting 57 If you have the computer serviced. Depending on the type of mouse you cannot correct the problem, have , the mouse cable will connect to ...
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...) shadowing and other resource requirements (such as ACPI and USB). See "Installing memory" on page 66 for your computer. (See "Running the IBM Enhanced Diagnostics program" on page 40. 2. If you added or removed memory, you cannot correct the problem, have installed the correct type of memory... that : 1. Verify that it could continue to operate. You have the computer serviced. The DIMMs are properly installed and securely connected. 3. Troubleshooting 59 If you saved the new configuration before exiting from the diagnostic program supplied with your computer.
...) shadowing and other resource requirements (such as ACPI and USB). See "Installing memory" on page 66 for your computer. (See "Running the IBM Enhanced Diagnostics program" on page 40. 2. If you added or removed memory, you cannot correct the problem, have installed the correct type of memory... that : 1. Verify that it could continue to operate. You have the computer serviced. The DIMMs are properly installed and securely connected. 3. Troubleshooting 59 If you saved the new configuration before exiting from the diagnostic program supplied with your computer.
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...information, help, and service," on page 69. Symptom General modem/communication problems. Action 1. Make sure no one else is working). 3. Troubleshooting 61 Make sure the telephone line works. If some communications programs work but others do not have a telephone connected to the modem, ... page 66). For additional help , refer to the modem, try making a call. If you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 36. Make sure your communications software. 4. If you have a telephone connected to the documentation for your ...
...information, help, and service," on page 69. Symptom General modem/communication problems. Action 1. Make sure no one else is working). 3. Troubleshooting 61 Make sure the telephone line works. If some communications programs work but others do not have a telephone connected to the modem, ... page 66). For additional help , refer to the modem, try making a call. If you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 36. Make sure your communications software. 4. If you have a telephone connected to the documentation for your ...
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... work now. See the documentation supplied with the option and in the IBM Setup Utility program, if necessary, and have the computer and the option serviced. If the option comes with your computer. 2. Troubleshooting 63 If you have the computer serviced. For more information, see Chapter... 4, "Using the IBM Setup Utility program," on page 66 for the adapter to test the option. Action Verify ...
... work now. See the documentation supplied with the option and in the IBM Setup Utility program, if necessary, and have the computer and the option serviced. If the option comes with your computer. 2. Troubleshooting 63 If you have the computer serviced. For more information, see Chapter... 4, "Using the IBM Setup Utility program," on page 66 for the adapter to test the option. Action Verify ...
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...an IBM Enhanced Diagnostics diskette or you start your computer: To start the IBM ...Product Recovery Program, press F11 If this prompt is displayed at startup, the Product Recovery program is created. Go to the diskette, and a startable IBM... diskette drive A. 7. Creating an IBM Enhanced Diagnostics diskette To download the IBM Enhanced Diagnostics diskette image from the ...-extracting downloaded file is copied to http://www.ibm.com/pc/support on the hard disk, look...operating system, contact the IBM HelpCenter for the following : 1. Chapter 6. The IBM Enhanced Diagnostics are available...
...an IBM Enhanced Diagnostics diskette or you start your computer: To start the IBM ...Product Recovery Program, press F11 If this prompt is displayed at startup, the Product Recovery program is created. Go to the diskette, and a startable IBM... diskette drive A. 7. Creating an IBM Enhanced Diagnostics diskette To download the IBM Enhanced Diagnostics diskette image from the ...-extracting downloaded file is copied to http://www.ibm.com/pc/support on the hard disk, look...operating system, contact the IBM HelpCenter for the following : 1. Chapter 6. The IBM Enhanced Diagnostics are available...
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To change the battery, do the following: 1. See "Removing the rear cover" on the computer. Troubleshooting 67 Remove the rear cover. Chapter 6. Remove the old battery 1. 4. Install the new battery. Turn off the computer and all attached devices. 2. displayed when you turn on page 37. 3. See "Lithium battery notice" on page viii.
To change the battery, do the following: 1. See "Removing the rear cover" on the computer. Troubleshooting 67 Remove the rear cover. Chapter 6. Remove the old battery 1. 4. Install the new battery. Turn off the computer and all attached devices. 2. displayed when you turn on page 37. 3. See "Lithium battery notice" on page viii.
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...on using the diagnostic programs. The troubleshooting information or the diagnostic programs might be solved without outside assistance. The following items are available during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. Trained personnel are ...or application program. Getting help and service If you have a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including README files and online help you...
...on using the diagnostic programs. The troubleshooting information or the diagnostic programs might be solved without outside assistance. The following items are available during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. Trained personnel are ...or application program. Getting help and service If you have a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including README files and online help you...