Service Guide
Page 1
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
Page 3
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
Page 4
... right to use or distribute whatever information you | supply in any way it believes appropriate without incurring any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of Retail ...Store Solutions documentation are available on the IBM Retail Store Solutions Web site at the back of this information and the product it supports,...
... right to use or distribute whatever information you | supply in any way it believes appropriate without incurring any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of Retail ...Store Solutions documentation are available on the IBM Retail Store Solutions Web site at the back of this information and the product it supports,...
Service Guide
Page 5
Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information xiii Environmental ... xxi Web sites xxii Tell us what you think xxii Summary of Changes xxii Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC ...
Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information xiii Environmental ... xxi Web sites xxii Tell us what you think xxii Summary of Changes xxii Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC ...
Service Guide
Page 23
...544 also apply to Model WA3. references to Model 553 also apply to Model W63; Note: References in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. references to Model 563 also apply to Model W53; Select Support...This First, GA27-4004 This document contains important safety information. Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, SY27-0417 (this guide and other related publications are ...
...544 also apply to Model WA3. references to Model 553 also apply to Model W63; Note: References in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. references to Model 563 also apply to Model W53; Select Support...This First, GA27-4004 This document contains important safety information. Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, SY27-0417 (this guide and other related publications are ...
Service Guide
Page 27
... IBM and non-IBM input/output (I/O) devices - The machine type for these models is 4840. Note: References in this guide to Model 533 also apply to Model W53; August 3, 2006 Chapter 1. references to Model 553 also apply to Model W33; references to Model 544 also apply to Model W73. Figure 1 on page 2 shows a sample SurePOS 500...
... IBM and non-IBM input/output (I/O) devices - The machine type for these models is 4840. Note: References in this guide to Model 533 also apply to Model W53; August 3, 2006 Chapter 1. references to Model 553 also apply to Model W33; references to Model 544 also apply to Model W73. Figure 1 on page 2 shows a sample SurePOS 500...
Service Guide
Page 29
...dual-bulb, Yes | optional | 573/W73 | 17-in . Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 August 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are designed for food service or | hospitality retailers...supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in . SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in Model 533 only) v Three RS-232 serial ports, unpowered v One RS-232 serial port,...
...dual-bulb, Yes | optional | 573/W73 | 17-in . Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 August 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are designed for food service or | hospitality retailers...supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in . SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in Model 533 only) v Three RS-232 serial ports, unpowered v One RS-232 serial port,...
Service Guide
Page 30
.../564 15-pin video port. | In addition, an optional, independent display can limit the use in Model 533 only, replaces HDD Dual-display feature The SurePOS 500 Models 5x3 and 544/564 provides simultaneous dual-display capability as a distributed model. Two supported DIMMs can be... card slot (Models 553, 563, 564, 573, and 5A3 only) Notes: 1. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4...
.../564 15-pin video port. | In addition, an optional, independent display can limit the use in Model 533 only, replaces HDD Dual-display feature The SurePOS 500 Models 5x3 and 544/564 provides simultaneous dual-display capability as a distributed model. Two supported DIMMs can be... card slot (Models 553, 563, 564, 573, and 5A3 only) Notes: 1. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4...
Service Guide
Page 31
... and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 August 3, 2006 Optional features PC ...Windows-based systems Chapter 1. System software features The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. ACPI is supported...
... and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 August 3, 2006 Optional features PC ...Windows-based systems Chapter 1. System software features The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. ACPI is supported...
Service Guide
Page 33
... SureMark printer mounted to the integration tray with two screws. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 The unit is then securely attached to a countertop integration tray. Figure 3. Countertop mounting option with a mounting bracket. ... variations of the countertop mounting option. August 3, 2006 System mounting options Countertop mounting options There are using a countertop integration tray, the base foot on the SurePOS 500 Models 5x3 and 544/564 is always mounted on the left side, when facing the unit.
... SureMark printer mounted to the integration tray with two screws. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 The unit is then securely attached to a countertop integration tray. Figure 3. Countertop mounting option with a mounting bracket. ... variations of the countertop mounting option. August 3, 2006 System mounting options Countertop mounting options There are using a countertop integration tray, the base foot on the SurePOS 500 Models 5x3 and 544/564 is always mounted on the left side, when facing the unit.
Service Guide
Page 35
Figure 5. August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to the countertop option, except that the system attaches to the cash ...countertop. Figure 5 shows the full-size cash-drawer mounting option with keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Cash-drawer mounting option with keyboard integration tray, distributed character display and...
Figure 5. August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to the countertop option, except that the system attaches to the cash ...countertop. Figure 5 shows the full-size cash-drawer mounting option with keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Cash-drawer mounting option with keyboard integration tray, distributed character display and...
Service Guide
Page 37
August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Figure 7. Wall mounting option Chapter 1.
August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Figure 7. Wall mounting option Chapter 1.
Service Guide
Page 39
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 13 August 3, 2006 Display mounting option Figure 9. Remote display tablet mounting option Chapter 1.
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 13 August 3, 2006 Display mounting option Figure 9. Remote display tablet mounting option Chapter 1.
Service Guide
Page 41
...User available Serial B 02F8-02FF 3 User available Serial C Serial D Serial E Serial F Ports C, D, E, and F are dynamically assigned. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 15 Table 3 shows the default parallel-port assignment used in the configuration. Table 4. August ...″Auto″. PS/2 keyboard/mouse port assignment Port assignment Addresses IRQ level IBM PS/2 keyboard 60 and 64 1 Mouse 60 and 64 12 The SurePOS 500 Models 5x3 and 544/564 has an integrated Ethernet subsystem. For DOS users, there...
...User available Serial B 02F8-02FF 3 User available Serial C Serial D Serial E Serial F Ports C, D, E, and F are dynamically assigned. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 15 Table 3 shows the default parallel-port assignment used in the configuration. Table 4. August ...″Auto″. PS/2 keyboard/mouse port assignment Port assignment Addresses IRQ level IBM PS/2 keyboard 60 and 64 1 Mouse 60 and 64 12 The SurePOS 500 Models 5x3 and 544/564 has an integrated Ethernet subsystem. For DOS users, there...
Service Guide
Page 173
... (all models except 573) 1 Cover kit, top, center, hinge (Model 573 only) 1 Cover, front, hard disk drive - touch screen assembly, 12-inch, single-bulb (Models 533, 553) 1 Tablet - Index 1- -1 - -2 - -4 -5 -6 -7 -8 -9 - -10 -11 -12 -12 -13 - - -14 -15 - -16 - -17 -18 Part Number 99P9839 39V5018 ...System board see Assembly 2 1 HDD, 40 GB Fan, HDD with mounting bracket (Model 573 only) (not shown) 1 Speaker kit 1 ESD shield 1 CompactFlash, 512 MB (not shown) 1 Cable kit, HDD (not shown) 1 Kit, screw (not shown) 1 Kit, tablet stand adapter (Model 573 only) (not shown) Appendix A....
... (all models except 573) 1 Cover kit, top, center, hinge (Model 573 only) 1 Cover, front, hard disk drive - touch screen assembly, 12-inch, single-bulb (Models 533, 553) 1 Tablet - Index 1- -1 - -2 - -4 -5 -6 -7 -8 -9 - -10 -11 -12 -12 -13 - - -14 -15 - -16 - -17 -18 Part Number 99P9839 39V5018 ...System board see Assembly 2 1 HDD, 40 GB Fan, HDD with mounting bracket (Model 573 only) (not shown) 1 Speaker kit 1 ESD shield 1 CompactFlash, 512 MB (not shown) 1 Cable kit, HDD (not shown) 1 Kit, screw (not shown) 1 Kit, tablet stand adapter (Model 573 only) (not shown) Appendix A....
Service Guide
Page 255
...Satisfied h h h h h h Neutral h h h h h h Dissatisfied h h h h h h Very Dissatisfied h h h h h h Please tell us how we can improve this book: Thank you SurePOS 500 Series Hardware Service Guide for your comments in this form. Overall satisfaction Very Satisfied h Satisfied h Neutral h Dissatisfied Very Dissatisfied h h How satisfied are you state on...this book? Address Readers' comments-we would like to hear from you for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 Publication No. IBM or any obligation to you ? SY27-0417-02 Overall, how satisfied are you...
...Satisfied h h h h h h Neutral h h h h h h Dissatisfied h h h h h h Very Dissatisfied h h h h h h Please tell us how we can improve this book: Thank you SurePOS 500 Series Hardware Service Guide for your comments in this form. Overall satisfaction Very Satisfied h Satisfied h Neutral h Dissatisfied Very Dissatisfied h h How satisfied are you state on...this book? Address Readers' comments-we would like to hear from you for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 Publication No. IBM or any obligation to you ? SY27-0417-02 Overall, how satisfied are you...