Service Guide
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... covers - removing and replacing 46 Magnetic stripe reader (MSR) - removing and replacing 58 Connecting the cables and using cable-ties for countertop and cash drawer . . . . 91 Removing and replacing FRUs for the 5x4 models 31 Diagnostic wrap plugs 31 Chapter 4. removing and replacing 55 Power supply... 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers -...
... covers - removing and replacing 46 Magnetic stripe reader (MSR) - removing and replacing 58 Connecting the cables and using cable-ties for countertop and cash drawer . . . . 91 Removing and replacing FRUs for the 5x4 models 31 Diagnostic wrap plugs 31 Chapter 4. removing and replacing 55 Power supply... 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers -...
Service Guide
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removing and replacing 113 Distributed customer display - disassembling 118 IBM 4610 SureMark printers - removal 122 4610 SureMark printer - Compact ANPOS Keyboard 135 Keyboard/pointer symptoms 135 CANPOS Keyboard components - System ... of unit with 17-inch display 174 Wall mount dimensions 175 Dimensions of unit with MSR 142 Appendix A. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 108 Common cash-drawer FRUs - Parts catalog Assembly 1: System parts Assembly 2: System board Assembly 3: Wall Mount feature parts Assembly ...
removing and replacing 113 Distributed customer display - disassembling 118 IBM 4610 SureMark printers - removal 122 4610 SureMark printer - Compact ANPOS Keyboard 135 Keyboard/pointer symptoms 135 CANPOS Keyboard components - System ... of unit with 17-inch display 174 Wall mount dimensions 175 Dimensions of unit with MSR 142 Appendix A. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 108 Common cash-drawer FRUs - Parts catalog Assembly 1: System parts Assembly 2: System board Assembly 3: Wall Mount feature parts Assembly ...
Service Guide
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...IBM Corp. 2004, 2006 vii SurePOS 500 Models 5x3 and 544/564 configuration with keyboard-integration tray 8 5. Remote display tablet mounting option 13 10. Unlatching rear cover 38 19. Removing side panel door only 44 25. Speaker removal 55 35. Dual video adapter or jumper location 68 48. August 3, 2006 Figures 1. Compact-size cash-drawer...door location 43 24. Removing hinge cover 46 27. Latch 49 30. Hinge assembly 50 31. HDD replacement 51 32. Speaker hooks 56 36. Keyhole slots for speaker hooks 56 37. Power supply remove/replace 57 38. Dual ...
...IBM Corp. 2004, 2006 vii SurePOS 500 Models 5x3 and 544/564 configuration with keyboard-integration tray 8 5. Remote display tablet mounting option 13 10. Unlatching rear cover 38 19. Removing side panel door only 44 25. Speaker removal 55 35. Dual video adapter or jumper location 68 48. August 3, 2006 Figures 1. Compact-size cash-drawer...door location 43 24. Removing hinge cover 46 27. Latch 49 30. Hinge assembly 50 31. HDD replacement 51 32. Speaker hooks 56 36. Keyhole slots for speaker hooks 56 37. Power supply remove/replace 57 38. Dual ...
Service Guide
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...the distributed customer display from the integration tray 103 80. Removing the SurePOS 500 Models 5x3 and 544/564 from integration tray 99 76. Releasing the drawer from the base plate 129 105. Compact cash drawer rollers 111 88. Removing the coin-roll cutter 112 89. Lock...the keyboard integration tray . . . . . 131 viii Cash drawer mounted with keyboard-integration tray 98 75. Removing rear modesty cover and distributed customer display 89 66. Compact cash drawer with a non-keyboard integration tray for the SurePOS 500 Models 5x3 and 544/564 84 61. Removing the 4820 ...
...the distributed customer display from the integration tray 103 80. Removing the SurePOS 500 Models 5x3 and 544/564 from integration tray 99 76. Releasing the drawer from the base plate 129 105. Compact cash drawer rollers 111 88. Removing the coin-roll cutter 112 89. Lock...the keyboard integration tray . . . . . 131 viii Cash drawer mounted with keyboard-integration tray 98 75. Removing rear modesty cover and distributed customer display 89 66. Compact cash drawer with a non-keyboard integration tray for the SurePOS 500 Models 5x3 and 544/564 84 61. Removing the 4820 ...
Service Guide
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... assignments 181 30. Ethernet connector-pin assignments 184 34. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi SurePOS 500 Series weights 170 16. Unit dimensions 175 17. Assignment of cash drawer connector pins 186 36. Temperature, humidity, altitude limits 187 38. August 3, 2006 ...Assignment of parallel-connector pins 183 32. Default parallel-port assignment 15 4. USB port connector-pin assignments 180 25. Assignment of integrated customer-display connector pins 186 37. Default serial-port assignments 15 3. SurePOS 500 Models 5x3 and 544/564 task ...
... assignments 181 30. Ethernet connector-pin assignments 184 34. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi SurePOS 500 Series weights 170 16. Unit dimensions 175 17. Assignment of cash drawer connector pins 186 36. Temperature, humidity, altitude limits 187 38. August 3, 2006 ...Assignment of parallel-connector pins 183 32. Default parallel-port assignment 15 4. USB port connector-pin assignments 180 25. Assignment of integrated customer-display connector pins 186 37. Default serial-port assignments 15 3. SurePOS 500 Models 5x3 and 544/564 task ...
Service Guide
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... part numbers for example, the page or table number) on the Retail Store Solutions Web site at : www.ibm.com/solutions/retail/store. v Moved cash drawer parts to the "Point of Sale Options and I/O Devices Service Guide," GC30-9737 November 2005 Web update Inserted the...Changes information regarding the new Models 544 and 564. - Macrovision copy protection technology notice. Please take a few moments to the IBM support Web site at www.ibm.com/solutions/retail/store/support/publications. Select Support, then Publications. Return the form to the specific location of this document was...
... part numbers for example, the page or table number) on the Retail Store Solutions Web site at : www.ibm.com/solutions/retail/store. v Moved cash drawer parts to the "Point of Sale Options and I/O Devices Service Guide," GC30-9737 November 2005 Web update Inserted the...Changes information regarding the new Models 544 and 564. - Macrovision copy protection technology notice. Please take a few moments to the IBM support Web site at www.ibm.com/solutions/retail/store/support/publications. Select Support, then Publications. Return the form to the specific location of this document was...
Service Guide
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...IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System software features 5 Mounting options 6 Free-standing option 6 Countertop mounting options 7 Cash-drawer...number location 16 The IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 enable you to provide fast, accurate customer service and to Model W33; The machine type for these models is 4840. references to Model ...
...IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System software features 5 Mounting options 6 Free-standing option 6 Countertop mounting options 7 Cash-drawer...number location 16 The IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 enable you to provide fast, accurate customer service and to Model W33; The machine type for these models is 4840. references to Model ...
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...can be use of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard... and lock v Full-size, non-keyboard-integration tray for cash drawer and countertop v Full-size, keyboard-integration tray for cash drawer and countertop v Compact keyboard-integration tray for cash drawer v Supported memory: 128-MB, 256-MB, 512-MB, and 1-GB memory upgrades, allowing a maximum of the ...
...can be use of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard... and lock v Full-size, non-keyboard-integration tray for cash drawer and countertop v Full-size, keyboard-integration tray for cash drawer and countertop v Compact keyboard-integration tray for cash drawer v Supported memory: 128-MB, 256-MB, 512-MB, and 1-GB memory upgrades, allowing a maximum of the ...
Service Guide
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.... Free-standing option 6 System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended. v Using a mounting foot for remote mounting of the display tablet Note:... a counter top (with or without integration tray. Figure 2. The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. v Using a stand and cable for the cash drawer or mounting a 4820 SurePoint Solution without an integration tray) v Secured to a full-size...
.... Free-standing option 6 System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended. v Using a mounting foot for remote mounting of the display tablet Note:... a counter top (with or without integration tray. Figure 2. The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. v Using a stand and cable for the cash drawer or mounting a 4820 SurePoint Solution without an integration tray) v Secured to a full-size...
Service Guide
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..., except that the system attaches to the cash drawer by means of an integration tray and the cash drawer can be secured to a countertop. Figure 5. Figure 5 shows the full-size cash-drawer mounting option with keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563...
..., except that the system attaches to the cash drawer by means of an integration tray and the cash drawer can be secured to a countertop. Figure 5. Figure 5 shows the full-size cash-drawer mounting option with keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563...
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System mounting options August 3, 2006 Figure 6 shows the compact-size cash-drawer with keyboard-integration tray mounting option 10 Figure 6. Compact-size cash-drawer with the keyboard-integration tray mounting option.
System mounting options August 3, 2006 Figure 6 shows the compact-size cash-drawer with keyboard-integration tray mounting option 10 Figure 6. Compact-size cash-drawer with the keyboard-integration tray mounting option.
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... You can specify this feature when ordering your SurePOS 500 Models 5x3 and 544/564. Mounting foot August 3, 2006 Mounting foot Figure 8 illustrates the SurePOS 500 Models 5x3 and 544/564 with Model 573 on a narrow cash drawer is not recommended. Mounting foot option Remote display... tablet mounting option Figure 9 on page 13 illustrates the remote operator display mounting option. You must specify this feature when ordering your 4840 on a cash drawer....
... You can specify this feature when ordering your SurePOS 500 Models 5x3 and 544/564. Mounting foot August 3, 2006 Mounting foot Figure 8 illustrates the SurePOS 500 Models 5x3 and 544/564 with Model 573 on a narrow cash drawer is not recommended. Mounting foot option Remote display... tablet mounting option Figure 9 on page 13 illustrates the remote operator display mounting option. You must specify this feature when ordering your 4840 on a cash drawer....
Service Guide
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.... 4. Adjust the brightness control at the power supply. 2. Run the operator display test. Refer to do. Replace the display tablet. Cash drawer does not open position. 1. See "Removing and replacing components of the latch and sensor assembly" on page 65. See "Removing and ...SurePOS 500 Models 5x3 and 544/564 system fails and there is no error message or beep code, see if corrupted CMOS is the source of the trouble. Resolving problems 27 Replace the system board. Gently pull the drawer open while holding the key turned to the open position to the open when cash drawer...
.... 4. Adjust the brightness control at the power supply. 2. Run the operator display test. Refer to do. Replace the display tablet. Cash drawer does not open position. 1. See "Removing and replacing components of the latch and sensor assembly" on page 65. See "Removing and ...SurePOS 500 Models 5x3 and 544/564 system fails and there is no error message or beep code, see if corrupted CMOS is the source of the trouble. Resolving problems 27 Replace the system board. Gently pull the drawer open while holding the key turned to the open position to the open when cash drawer...
Service Guide
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...and replacing" on page 113. 2. Pens or paper close smoothly, or appears to the open position. drawer and base could cause binding. Replace the cash drawer cable. 3. See "System board - cash drawer tests does not match the physical status of the base. For example, the test 2. Replace the planar...See "Removing and replacing the rollers" on page 114. 2. The status displayed by the 1. Make sure that IBM cash drawer setting is turned to clips trapped between the drawer and cover or the be binding. See "Removing and replacing components of the latch and sensor assembly" on ...
...and replacing" on page 113. 2. Pens or paper close smoothly, or appears to the open position. drawer and base could cause binding. Replace the cash drawer cable. 3. See "System board - cash drawer tests does not match the physical status of the base. For example, the test 2. Replace the planar...See "Removing and replacing the rollers" on page 114. 2. The status displayed by the 1. Make sure that IBM cash drawer setting is turned to clips trapped between the drawer and cover or the be binding. See "Removing and replacing components of the latch and sensor assembly" on ...
Service Guide
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... and replacing 45 Hinge cover - removing and replacing 58 Connecting the cables and using cable-ties for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33 removing and replacing 62 Cooling duct - removing and replacing 80 Mounting foot - removing and... (tailgate) - removing and replacing 78 Integrated customer display - removing and replacing 79 Base plate - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 40 Side covers - removing and replacing 52 HDD fan - removing and replacing 67 ...
... and replacing 45 Hinge cover - removing and replacing 58 Connecting the cables and using cable-ties for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33 removing and replacing 62 Cooling duct - removing and replacing 80 Mounting foot - removing and... (tailgate) - removing and replacing 78 Integrated customer display - removing and replacing 79 Base plate - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 40 Side covers - removing and replacing 52 HDD fan - removing and replacing 67 ...
Service Guide
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... precautions: v Limit your system. The machine serial number for features that are not available on all SurePOS 500 Models 5x3 and 544/564 models (4840), although some procedures are ready to install them. Handling static-sensitive devices Attention: Static electricity can cause...replacing the security clip 112 Common cash-drawer FRUs - Notes: 1. removing and replacing 105 Removing and replacing a full-size drawer 105 Removing and replacing a full-size slide assembly 106 Compact cash drawer FRUs - removing and replacing 105 Full-size cash drawer FRUs - To avoid damage, keep...
... precautions: v Limit your system. The machine serial number for features that are not available on all SurePOS 500 Models 5x3 and 544/564 models (4840), although some procedures are ready to install them. Handling static-sensitive devices Attention: Static electricity can cause...replacing the security clip 112 Common cash-drawer FRUs - Notes: 1. removing and replacing 105 Removing and replacing a full-size drawer 105 Removing and replacing a full-size slide assembly 106 Compact cash drawer FRUs - removing and replacing 105 Full-size cash drawer FRUs - To avoid damage, keep...
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Cable connections August 3, 2006 Attention: All cables in the rear should be routed to the right of the AC power cable, when facing the rear of the machine, as shown in Figure 41 on page 61. Connector A Serial connectors (3) B Parallel connector C External video connector D Ethernet connector E USB connectors (2) F 12-volt USB connector G 24-volt USB connector H Distributed customer display connector I J Figure 40. Rear connector panel Ref. A B C D E F G H I Keyboard/mouse cable J Cash drawer connectors (2) 60
Cable connections August 3, 2006 Attention: All cables in the rear should be routed to the right of the AC power cable, when facing the rear of the machine, as shown in Figure 41 on page 61. Connector A Serial connectors (3) B Parallel connector C External video connector D Ethernet connector E USB connectors (2) F 12-volt USB connector G 24-volt USB connector H Distributed customer display connector I J Figure 40. Rear connector panel Ref. A B C D E F G H I Keyboard/mouse cable J Cash drawer connectors (2) 60
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August 3, 2006 A Rear connector panel (tailgate) B C D E F G H I Keyboard/mouse cable J Cash drawer connectors (2) Chapter 4. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 77 Tailgate connector locations Ref. Connector A Serial connectors (3) B Parallel connector C External video connector D Ethernet connector E 12-volt USB connector F 24-volt USB connector G USB connectors (2) H Integrated or distributed customer display connector I J Figure 54.
August 3, 2006 A Rear connector panel (tailgate) B C D E F G H I Keyboard/mouse cable J Cash drawer connectors (2) Chapter 4. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 77 Tailgate connector locations Ref. Connector A Serial connectors (3) B Parallel connector C External video connector D Ethernet connector E 12-volt USB connector F 24-volt USB connector G USB connectors (2) H Integrated or distributed customer display connector I J Figure 54.
Service Guide
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... cover. Slide the unit back and lift up. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 81 Remove the two screws. 3. Mounting foot example Chapter 4. removing and replacing Note: Refer to sit on a cash drawer. See "Rear cover - The mounting foot is not present when a base plate is used... to Figure 57 on page 38. 2. A B Figure 58. August 3, 2006 Mounting foot Mounting foot - removing and replacing" on page 80. To remove and replace the SurePOS 500 Models 5x3 and 544/564 attached to a mounting foot: 1.
... cover. Slide the unit back and lift up. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 81 Remove the two screws. 3. Mounting foot example Chapter 4. removing and replacing Note: Refer to sit on a cash drawer. See "Rear cover - The mounting foot is not present when a base plate is used... to Figure 57 on page 38. 2. A B Figure 58. August 3, 2006 Mounting foot Mounting foot - removing and replacing" on page 80. To remove and replace the SurePOS 500 Models 5x3 and 544/564 attached to a mounting foot: 1.
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.../564 82 v Mounted to a non-keyboard integration tray that can be attached to a countertop or full-size cash drawer, see "Non-keyboard integration tray - Free-standing SurePOS 500 Models 5x3 and 544/564 - v Mounted to a keyboard integration tray that comes attached from the factory can... countertop with an integrated 4820 SurePoint Solution or the mounting foot can be used to a countertop, a full-size cash drawer or a compact cash drawer, see "Free-standing SurePOS 500 Models 5x3 and 544/564 - The kit includes a metal foot and a plastic cable cover. See the appropriate mounting...
.../564 82 v Mounted to a non-keyboard integration tray that can be attached to a countertop or full-size cash drawer, see "Non-keyboard integration tray - Free-standing SurePOS 500 Models 5x3 and 544/564 - v Mounted to a keyboard integration tray that comes attached from the factory can... countertop with an integrated 4820 SurePoint Solution or the mounting foot can be used to a countertop, a full-size cash drawer or a compact cash drawer, see "Free-standing SurePOS 500 Models 5x3 and 544/564 - The kit includes a metal foot and a plastic cable cover. See the appropriate mounting...