Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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... the back of Retail Store Solutions documentation are available on page 191. | Third Edition (June 2006) | This edition applies to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of this information and the product it believes...
... the back of Retail Store Solutions documentation are available on page 191. | Third Edition (June 2006) | This edition applies to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of this information and the product it believes...
Service Guide
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... xxii Chapter 1. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC...
... xxii Chapter 1. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC...
Service Guide
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... the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34... Covers - removing and replacing 36 HDD cover and speaker panel - removing from the base 82 Non-keyboard integration tray - removing and replacing 53 Calibrating the presence sensor (Models 563...
... the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34... Covers - removing and replacing 36 HDD cover and speaker panel - removing from the base 82 Non-keyboard integration tray - removing and replacing 53 Calibrating the presence sensor (Models 563...
Service Guide
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... this guide to Model 533 also apply to Model WA3. references to Model 544 also apply to Model W53; v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, GA27-4330 This guide provides installation and setup information, including option installation procedures and problem...
... this guide to Model 533 also apply to Model WA3. references to Model 544 also apply to Model W53; v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, GA27-4330 This guide provides installation and setup information, including option installation procedures and problem...
Service Guide
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...System management programs 14 Remote management 14 Compatible products 14 System port specifications 15 Machine serial number location 16 The IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 enable you to provide fast, accurate customer service and to Model W33; Note... system may limit the use of both IBM and non-IBM input/output (I/O) devices - Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM Corp. 2004, 2006 1 The machine type for these models is 4840. references to Model 543 also apply to...
...System management programs 14 Remote management 14 Compatible products 14 System port specifications 15 Machine serial number location 16 The IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 enable you to provide fast, accurate customer service and to Model W33; Note... system may limit the use of both IBM and non-IBM input/output (I/O) devices - Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM Corp. 2004, 2006 1 The machine type for these models is 4840. references to Model 543 also apply to...
Service Guide
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August 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are ...3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in . dual-bulb No ||| 553/W53 12.1-in . single-bulb Yes | 12.1-in. | dual-bulb, || 563/5A3/E63/W63 standard | Note: Model 5A3 uses the Intel...232 serial port, powered v One 12-V, powered USB port v One 24-V, powered USB port v Six standard USB ports; SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in. four USB 2.0 (2...
August 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are ...3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in . dual-bulb No ||| 553/W53 12.1-in . single-bulb Yes | 12.1-in. | dual-bulb, || 563/5A3/E63/W63 standard | Note: Model 5A3 uses the Intel...232 serial port, powered v One 12-V, powered USB port v One 24-V, powered USB port v Six standard USB ports; SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in. four USB 2.0 (2...
Service Guide
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... v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4, TG5, TI3, TI4, TI5, DG3, and DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. Introduction August...Speaker kit, microphone jack, headphone jack (Models 553, 563, 564, 573, and 5A3 only) v PC card slot (Models 553, 563, 564, 573, and 5A3 only) Notes: 1. System resources and operating systems can be use of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard ...
... v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4, TG5, TI3, TI4, TI5, DG3, and DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. Introduction August...Speaker kit, microphone jack, headphone jack (Models 553, 563, 564, 573, and 5A3 only) v PC card slot (Models 553, 563, 564, 573, and 5A3 only) Notes: 1. System resources and operating systems can be use of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard ...
Service Guide
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...: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 August 3, 2006 Optional features PC Card subsystem Models 553, 563, 564, 573, and 5A3 provide a PC Card subsystem that accepts a single Type...
...: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 August 3, 2006 Optional features PC Card subsystem Models 553, 563, 564, 573, and 5A3 provide a PC Card subsystem that accepts a single Type...
Service Guide
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.../564 is then securely attached to the integration tray with integration tray Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop mounting...
.../564 is then securely attached to the integration tray with integration tray Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop mounting...
Service Guide
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... keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Figure 5. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to the countertop option...
... keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Figure 5. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to the countertop option...
Service Guide
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Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Figure 7. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option. Wall mounting option Chapter 1.
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Figure 7. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option. Wall mounting option Chapter 1.
Service Guide
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Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 13 August 3, 2006 Display mounting option Figure 9. Remote display tablet mounting option Chapter 1.
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 13 August 3, 2006 Display mounting option Figure 9. Remote display tablet mounting option Chapter 1.
Service Guide
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... The IRQ and I /O address. Table 4. PS/2 keyboard/mouse port assignment Port assignment Addresses IRQ level IBM PS/2 keyboard 60 and 64 1 Mouse 60 and 64 12 The SurePOS 500 Models 5x3 and 544/564 has an integrated Ethernet subsystem. For DOS users, there are setup options to ...operating systems, these options must be set the IRQ and I /O address ranges are PCI serial ports. Table 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 15 August 3, 2006 System management v 4610 SureMark Single Station Thermal Printer (RS-232 models) ...
... The IRQ and I /O address. Table 4. PS/2 keyboard/mouse port assignment Port assignment Addresses IRQ level IBM PS/2 keyboard 60 and 64 1 Mouse 60 and 64 12 The SurePOS 500 Models 5x3 and 544/564 has an integrated Ethernet subsystem. For DOS users, there are setup options to ...operating systems, these options must be set the IRQ and I /O address ranges are PCI serial ports. Table 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 15 August 3, 2006 System management v 4610 SureMark Single Station Thermal Printer (RS-232 models) ...
Service Guide
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...removing and replacing 52 HDD fan - removing and replacing 53 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) . . . 54 Speaker - removing and replacing ... Power supply - removing and replacing 58 Connecting the cables and using cable-ties for the SurePOS 500 Models 5x3 and 544/564 Handling static-sensitive devices 34 Covers - removing 74 PC card... . . 91 Full-size keyboard integration tray mounting for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33 removing and replacing 64 System board - removing and replacing 76 Rear inner metal...
...removing and replacing 52 HDD fan - removing and replacing 53 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) . . . 54 Speaker - removing and replacing ... Power supply - removing and replacing 58 Connecting the cables and using cable-ties for the SurePOS 500 Models 5x3 and 544/564 Handling static-sensitive devices 34 Covers - removing 74 PC card... . . 91 Full-size keyboard integration tray mounting for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33 removing and replacing 64 System board - removing and replacing 76 Rear inner metal...
Service Guide
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...on page 54. Remove the power supply as described at "HDD cover and speaker panel - Figure 32. Chapter 4. On some models, the LED card includes a presence sensor. 1. Unplug the cable from...32) and remove it. 5. See "Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only)" on page 38. Unplug the power cord from the LED card. 4. c. removing and replacing" on page 57. b. Removing and replacing FRUs for the SurePOS 500..."Power supply - If a presence sensor is to the SurePOS 500 Models 5x3 and 544/564. Remove the two screws from the front of the machine.
...on page 54. Remove the power supply as described at "HDD cover and speaker panel - Figure 32. Chapter 4. On some models, the LED card includes a presence sensor. 1. Unplug the cable from...32) and remove it. 5. See "Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only)" on page 38. Unplug the power cord from the LED card. 4. c. removing and replacing" on page 57. b. Removing and replacing FRUs for the SurePOS 500..."Power supply - If a presence sensor is to the SurePOS 500 Models 5x3 and 544/564. Remove the two screws from the front of the machine.
Service Guide
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... to detect presence. The sensor detects objects as close as 300 mm (12 in.). LED card and cable August 3, 2006 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) A presence sensor A Figure 33 causes the system to resume from the sensor at least for an additional 5 seconds. 54...
... to detect presence. The sensor detects objects as close as 300 mm (12 in.). LED card and cable August 3, 2006 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) A presence sensor A Figure 33 causes the system to resume from the sensor at least for an additional 5 seconds. 54...
Service Guide
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... open the side door. Connecting cables to the side access panel This section explains how to connect cables to the SurePOS 500 Models 5x3 and 544/564. 2. The following figures show the connector locations and description. Switch OFF the power to...microphone, and headphone. Connector A Power switch B External diskette drive C USB connectors D Keyboard/mouse connector E Headphone connector (Models 553, 563, 564, 573 only) F Microphone connector (Models 553, 563, 564, 573 only) A B C D E F Figure 39. removing and replacing" on page 60). Connect the cables in Figure...
... open the side door. Connecting cables to the side access panel This section explains how to connect cables to the SurePOS 500 Models 5x3 and 544/564. 2. The following figures show the connector locations and description. Switch OFF the power to...microphone, and headphone. Connector A Power switch B External diskette drive C USB connectors D Keyboard/mouse connector E Headphone connector (Models 553, 563, 564, 573 only) F Microphone connector (Models 553, 563, 564, 573 only) A B C D E F Figure 39. removing and replacing" on page 60). Connect the cables in Figure...
Service Guide
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...Parts catalog 147 August 3, 2006 Asm- with presence sensor, with mounting bracket (Model 573 only) (not shown) 1 Speaker kit 1 ESD shield 1 CompactFlash, 512 MB (not shown) 1 Cable kit, HDD (not shown) 1 Kit, screw (not shown) 1 Kit, tablet stand adapter (Model 573 only) (not shown) Appendix ... base (Model 573 only) 1 Cover kit, side 1 Tablet - touch screen assembly, 12-inch, dual-bulb (Models 543, 544, 563, 564) 1 Tablet - touch screen assembly, 15-inch (Model 563, 564 only) 1 Tablet - no presence sensor, no presence sensor 1 Cable, LED card 1 Bracket, HDD, with presence sensor 1 LED...
...Parts catalog 147 August 3, 2006 Asm- with presence sensor, with mounting bracket (Model 573 only) (not shown) 1 Speaker kit 1 ESD shield 1 CompactFlash, 512 MB (not shown) 1 Cable kit, HDD (not shown) 1 Kit, screw (not shown) 1 Kit, tablet stand adapter (Model 573 only) (not shown) Appendix ... base (Model 573 only) 1 Cover kit, side 1 Tablet - touch screen assembly, 12-inch, dual-bulb (Models 543, 544, 563, 564) 1 Tablet - touch screen assembly, 15-inch (Model 563, 564 only) 1 Tablet - no presence sensor, no presence sensor 1 Cable, LED card 1 Bracket, HDD, with presence sensor 1 LED...