User Guide
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... Motor Indicates a problem with the connector on page 2-69. 929 Toner Sensor The toner sensor is not operating properly, the developer drive assembly is not operating properly or the print cartridge is an indication that a printer fan has stalled. If the problem remains, replace the system board...for correct installation. Main Drive Motor lost lock 940 Service LV Power Supply The low voltage power supply zero crossover test failed. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor...
... Motor Indicates a problem with the connector on page 2-69. 929 Toner Sensor The toner sensor is not operating properly, the developer drive assembly is not operating properly or the print cartridge is an indication that a printer fan has stalled. If the problem remains, replace the system board...for correct installation. Main Drive Motor lost lock 940 Service LV Power Supply The low voltage power supply zero crossover test failed. Infoprint 1332/1352/1372 Service error code (continued) Error code Action 924 Fuser Error An open circuit has been detected in the Fuser Thermistor...
User Guide
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..., go to "Parallel port service check" on page 2-64. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the User status displays (see "User status displays" on . • Press Stop to take the printer offline and access the Ready Menu group. Note: Tray x Empty... not active if Menu Lockout is inserted, go to "Input tray(s) service check" on page 2-77. User message Toner Low Tray x Missing Tray x Empty Tray x Low Explanation If the toner cartridge is removed. If the Tray 1 Missing message does not clear when tray 1 is turned on page 2-14). The...
..., go to "Parallel port service check" on page 2-64. Infoprint 1332/1352/1372 Warning messages (second lines) These second line warnings apply to the User status displays (see "User status displays" on . • Press Stop to take the printer offline and access the Ready Menu group. Note: Tray x Empty... not active if Menu Lockout is inserted, go to "Input tray(s) service check" on page 2-77. User message Toner Low Tray x Missing Tray x Empty Tray x Low Explanation If the toner cartridge is removed. If the Tray 1 Missing message does not clear when tray 1 is turned on page 2-14). The...
User Guide
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...Envelope, 9 Envelope, 10 Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change Change Change Change Explanation Select one of the input options. • =Tray...: • Remove the toner cartridge and install a new cartridge. • Press and hold Select and press Return to fit the display. When the printer is displayed on line 2. The name may help diagnose a potential printer problem. This message displays...
...Envelope, 9 Envelope, 10 Envelope, DL Envelope, C5 Envelope, B5 Envelope, or other Envelope. Infoprint 1332/1352/1372 User attendance messages User attendance messages Primary message Secondary message Change Cartridge Invalid Refill Change Change Change Change Explanation Select one of the input options. • =Tray...: • Remove the toner cartridge and install a new cartridge. • Press and hold Select and press Return to fit the display. When the printer is displayed on line 2. The name may help diagnose a potential printer problem. This message displays...
User Guide
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...printer by observing the following errors or messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge...4. For example: * 32MB 350 Mhz 6. Infoprint 1332/1352/1372 Power-On Self Test (POST) ...cartridge errors, such as Defective Cartridge, Prebate Violation, or Missing Cartridge. 8. Performing Self TeVW appears on the display. • The high-capacity option elevator tray moves to warm up from a cold start than a warm start. 9. The developer drive assembly drives the developer shaft in the toner cartridge...
...printer by observing the following errors or messages may display: • Close Door or Insert Cartridge display if the upper front cover is open or the print cartridge...4. For example: * 32MB 350 Mhz 6. Infoprint 1332/1352/1372 Power-On Self Test (POST) ...cartridge errors, such as Defective Cartridge, Prebate Violation, or Missing Cartridge. 8. Performing Self TeVW appears on the display. • The high-capacity option elevator tray moves to warm up from a cold start than a warm start. 9. The developer drive assembly drives the developer shaft in the toner cartridge...
User Guide
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Printer sounds 5 beeps. Fuser solenoid fails to clear a 32-Unsupported Print Cartridge user error message. Print quality-black page Print quality-blank page Print quality-light print Print quality-background Print quality-residual image Print quality-skew Print quality-banding Print quality-random marks Print quality-toner...service check" on page 2-79. Printer does not sound 5 beeps. Go to "Duplex option service check" on page 2-80. Go to "Print quality-random marks" on page 2-47. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go ...
Printer sounds 5 beeps. Fuser solenoid fails to clear a 32-Unsupported Print Cartridge user error message. Print quality-black page Print quality-blank page Print quality-light print Print quality-background Print quality-residual image Print quality-skew Print quality-banding Print quality-random marks Print quality-toner...service check" on page 2-79. Printer does not sound 5 beeps. Go to "Duplex option service check" on page 2-80. Go to "Print quality-random marks" on page 2-47. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go ...
User Guide
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...cable from J3 at the system board and measure the voltage at J3-1. Infoprint 1332/1352/1372 Cover closed switch/cable service check FRU 1 Toner cartridge 2 Cover closed switch/cable assembly Action Make sure the toner cartridge is correctly installed and that the tab correctly activates the cover closed switch spring...the cover closed Closed Open 2-44 Service Manual If the voltage is correct, check the continuity between J3-1 and J3-3 on the toner cartridge is correct, check the voltage at J3-3. If the continuity changes as necessary. If the voltage is not broken and that the ...
...cable from J3 at the system board and measure the voltage at J3-1. Infoprint 1332/1352/1372 Cover closed switch/cable service check FRU 1 Toner cartridge 2 Cover closed switch/cable assembly Action Make sure the toner cartridge is correctly installed and that the tab correctly activates the cover closed switch spring...the cover closed Closed Open 2-44 Service Manual If the voltage is correct, check the continuity between J3-1 and J3-3 on the toner cartridge is correct, check the voltage at J3-3. If the continuity changes as necessary. If the voltage is not broken and that the ...
User Guide
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... Determine if the noise is incorrect, replace the FRUs in the continuous mode. Look for any loose or worn parts in the main drive, toner cartridge, fuser, or main drive gearbox. If incorrect, replace the cable. Action Remove the controller board and run a Diagnostic Print Test in the ... When main drive motor is running . Warning: Whenever the gearbox assembly is usually caused by a defective motor assembly or system board. Infoprint 1332/1352/1372 Main drive service check Service tip: Excessive gear or main drive assembly noise is removed from the machine it must be displayed...
... Determine if the noise is incorrect, replace the FRUs in the continuous mode. Look for any loose or worn parts in the main drive, toner cartridge, fuser, or main drive gearbox. If incorrect, replace the cable. Action Remove the controller board and run a Diagnostic Print Test in the ... When main drive motor is running . Warning: Whenever the gearbox assembly is usually caused by a defective motor assembly or system board. Infoprint 1332/1352/1372 Main drive service check Service tip: Excessive gear or main drive assembly noise is removed from the machine it must be displayed...
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... settings). • Print Darkness: Set to NORMAL. • Toner Saver: Set to OFF. • PQET: Set to OFF. • Fuser Temperature: Set to NORMAL. • Test the printer using plain paper (20 lb). These error codes indicate a problem...printer. Be sure and note the original settings so you can cause problems. Incorrect characters could print and the copy may not fit the page correctly. 2-78 Service Manual Infoprint 1332/1352/1372 Printhead service check The printhead assembly does not contain any print quality problems do the following: • Install another print cartridge...
... settings). • Print Darkness: Set to NORMAL. • Toner Saver: Set to OFF. • PQET: Set to OFF. • Fuser Temperature: Set to NORMAL. • Test the printer using plain paper (20 lb). These error codes indicate a problem...printer. Be sure and note the original settings so you can cause problems. Incorrect characters could print and the copy may not fit the page correctly. 2-78 Service Manual Infoprint 1332/1352/1372 Printhead service check The printhead assembly does not contain any print quality problems do the following: • Install another print cartridge...
User Guide
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...print cycle are included to attach the contacts to the right side frame in toner development on the entire photoconductor drum. FRU 1 High voltage contacts 2 Charge ...on the right side frame to printer ground: • Printer Idle J22-5 measures +24 V dc • Printer Printing J22-5 measures +24 V dc If the voltages at CN1 on the cartridge. If correct, replace the .... Make sure the charge roll bushing is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Infoprint 1332/1352/1372 Measure all black page is generally caused by a problem...
...print cycle are included to attach the contacts to the right side frame in toner development on the entire photoconductor drum. FRU 1 High voltage contacts 2 Charge ...on the right side frame to printer ground: • Printer Idle J22-5 measures +24 V dc • Printer Printing J22-5 measures +24 V dc If the voltages at CN1 on the cartridge. If correct, replace the .... Make sure the charge roll bushing is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Infoprint 1332/1352/1372 Measure all black page is generally caused by a problem...
User Guide
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... This can also be caused by a defective gear in the main drive gearbox. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of material that might...feeding from one of fuzzy print is due to loose material moving around inside the printer and attaching to the photoconductor, charge roll, or transfer roll. This can be caused... marks Action Check the print cartridge for any feed roller, or in the following order: • Toner cartridge • Charge roll • Developer drive assembly Replace the toner cartridge. 2-80 Service Manual Check the...
... This can also be caused by a defective gear in the main drive gearbox. Infoprint 1332/1352/1372 Print quality-random marks Service tip: The primary cause of material that might...feeding from one of fuzzy print is due to loose material moving around inside the printer and attaching to the photoconductor, charge roll, or transfer roll. This can be caused... marks Action Check the print cartridge for any feed roller, or in the following order: • Toner cartridge • Charge roll • Developer drive assembly Replace the toner cartridge. 2-80 Service Manual Check the...
User Guide
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... from hazardous voltage in the area of the printer where you begin, or use caution if the printer must receive power in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Diagnostic information 2-81 Unplug the printer before you are working. Infoprint 1332/1352/1372 FRU 7 Lines spaced 49.74 mm...
... from hazardous voltage in the area of the printer where you begin, or use caution if the printer must receive power in the following order: • Toner cartridge • Main drive gearbox assembly Replace the redrive assembly. Diagnostic information 2-81 Unplug the printer before you are working. Infoprint 1332/1352/1372 FRU 7 Lines spaced 49.74 mm...
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Some slick or coated papers may try to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is set to make sure it is incorrect or if the voltage remains at 0 V dc, check the continuity of the ..., wear, or pitting on the system board. If any problems are clean and not bent, deformed, or pitted. Measure the voltages from the HVPS to printer ground. If correct, replace the system board. Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be cleaned. Pin Voltage (approximate...
Some slick or coated papers may try to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is set to make sure it is incorrect or if the voltage remains at 0 V dc, check the continuity of the ..., wear, or pitting on the system board. If any problems are clean and not bent, deformed, or pitted. Measure the voltages from the HVPS to printer ground. If correct, replace the system board. Infoprint 1332/1352/1372 Print quality-background Service tip: Some background problems can be cleaned. Pin Voltage (approximate...
User Guide
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...roll counterbalance spring on the page. The hot roll especially might cause toner to be caused by applying a slight downward pressure with a uniform gray or a large... check the continuity of the page This print quality problem appears as it feeds through the printer, especially in the front cable harness. Inspect the alignment assembly, main drive assembly, and ...gray page. Print quality-residual image Service tip: Install a new print cartridge if available before doing this service check. Infoprint 1332/1352/1372 Print quality-banding Service tip: Banding is attached to while...
...roll counterbalance spring on the page. The hot roll especially might cause toner to be caused by applying a slight downward pressure with a uniform gray or a large... check the continuity of the page This print quality problem appears as it feeds through the printer, especially in the front cable harness. Inspect the alignment assembly, main drive assembly, and ...gray page. Print quality-residual image Service tip: Install a new print cartridge if available before doing this service check. Infoprint 1332/1352/1372 Print quality-banding Service tip: Banding is attached to while...
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... and hold Select and Return. 3. Infoprint 1332/1352/1372 Print quality test pages The purpose of this menu. To run the Print Quality Test Pages: 1. Turn on , the pages are printed in English and must be installed with the toner cartridge lockout function disabled. If duplex is turned on the printer. 4. The Print Quality Test...
... and hold Select and Return. 3. Infoprint 1332/1352/1372 Print quality test pages The purpose of this menu. To run the Print Quality Test Pages: 1. Turn on , the pages are printed in English and must be installed with the toner cartridge lockout function disabled. If duplex is turned on the printer. 4. The Print Quality Test...
User Guide
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... side frame to center pan Cutting toner level sensor charge roll bracket main drive gearbox EP module to left and right side frame developer drive assembly stacker duct to frame cartridge hold down assembly MPT deflector laser cover deflector spring system board M3....5x12 mm Thread Cutting M3x5 mm Taptite integrated tray (ITC) board stacker support to right side frame paper alignment assembly toner cartridge guide track left side frame to center pan right side frame to service the printer. Infoprint 1332...
... side frame to center pan Cutting toner level sensor charge roll bracket main drive gearbox EP module to left and right side frame developer drive assembly stacker duct to frame cartridge hold down assembly MPT deflector laser cover deflector spring system board M3....5x12 mm Thread Cutting M3x5 mm Taptite integrated tray (ITC) board stacker support to right side frame paper alignment assembly toner cartridge guide track left side frame to center pan right side frame to service the printer. Infoprint 1332...
User Guide
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...the laser cover. See "Low voltage power supply removal" on page 4-10. 2. Remove the smart cartridge contact assembly mounting screw (C) 8. See "Right cover removal" on page 4-42. 4. Remove the LVPS. Remove the toner sensor mounting screw (A), disconnect the sensor cable and remove the toner sensor...Remove the right side cover. Disconnect the autocompensator arm bias spring from the right side frame. 6. Infoprint 1332/1352/1372 Right side frame CAUTION: Unplug the printer before working on page 4-14. 3. See "Laser cover removal" on any of the fuser FRUs. 4-22 Service Manual
...the laser cover. See "Low voltage power supply removal" on page 4-10. 2. Remove the smart cartridge contact assembly mounting screw (C) 8. See "Right cover removal" on page 4-42. 4. Remove the LVPS. Remove the toner sensor mounting screw (A), disconnect the sensor cable and remove the toner sensor...Remove the right side cover. Disconnect the autocompensator arm bias spring from the right side frame. 6. Infoprint 1332/1352/1372 Right side frame CAUTION: Unplug the printer before working on page 4-14. 3. See "Laser cover removal" on any of the fuser FRUs. 4-22 Service Manual
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Unsnap the transfer roll assembly from the left and remove it from the printer. Infoprint 1332/1352/1372 Toner sensor removal 1. Remove the right side cover. Remove the toner sensor mounting screw (A). 3. A(102) Transfer roll assembly removal 1. See "Right cover removal" on page 4-10. 2. Disconnect the toner sensor cable and remove the toner sensor. Open the upper front cover and remove the print cartridge. 2. Repair information 4-61 Lift the transfer roll assembly toward the left pivot arm. 3.
Unsnap the transfer roll assembly from the left and remove it from the printer. Infoprint 1332/1352/1372 Toner sensor removal 1. Remove the right side cover. Remove the toner sensor mounting screw (A). 3. A(102) Transfer roll assembly removal 1. See "Right cover removal" on page 4-10. 2. Disconnect the toner sensor cable and remove the toner sensor. Open the upper front cover and remove the print cartridge. 2. Repair information 4-61 Lift the transfer roll assembly toward the left pivot arm. 3.
User Guide
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Infoprint 1332/1352/1372 System board-non-network and network (see "System board-non-network" on page 5-10 or "System board-network" on page 5-11) Connector J22 HVPS J23 (not used for non-network model) input sensor cartridge sensor Pin no. 1 2 3 4 5 6 7 8 9 10 11 12 13 Signal ATSERVO TXCURPWM TXENABLE TDXPWM +24V dc CHGPWM Ground DEVB Ground INSENSE +5V dc TONER WHEEL Ground 50 99 49 100 J23 J24 BLDC main drive motor J16 1 1 ON/OFF 2 Ground 3 BLDC CLK 4 +5V dc 5 MTR1 6 DIR 7 BLDC HALL 8 BLDC LOCK 9 Ground 10 Ground 11 +24V dc 5-14 Service Manual
Infoprint 1332/1352/1372 System board-non-network and network (see "System board-non-network" on page 5-10 or "System board-network" on page 5-11) Connector J22 HVPS J23 (not used for non-network model) input sensor cartridge sensor Pin no. 1 2 3 4 5 6 7 8 9 10 11 12 13 Signal ATSERVO TXCURPWM TXENABLE TDXPWM +24V dc CHGPWM Ground DEVB Ground INSENSE +5V dc TONER WHEEL Ground 50 99 49 100 J23 J24 BLDC main drive motor J16 1 1 ON/OFF 2 Ground 3 BLDC CLK 4 +5V dc 5 MTR1 6 DIR 7 BLDC HALL 8 BLDC LOCK 9 Ground 10 Ground 11 +24V dc 5-14 Service Manual
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... diverter spring 1 Redrive assembly, 250 in/250 out, Infoprint 1332 1 Redrive assembly, 500 in/500 out, Infoprint 1352/1372 1 Duct, main cap 3 Parts packet, screw 1 Support, right stacker plate, Infoprint 1332 1 Support, right stacker plate, Infoprint 1352/1372 1 Transfer plate assembly 4 Pad, machine mounting 1 Smart cartridge contact assembly w/cable 1 Cartridge fan 1 Toner sensor assembly 1 Parts packet, contact kit - Screw...
... diverter spring 1 Redrive assembly, 250 in/250 out, Infoprint 1332 1 Redrive assembly, 500 in/500 out, Infoprint 1352/1372 1 Duct, main cap 3 Parts packet, screw 1 Support, right stacker plate, Infoprint 1332 1 Support, right stacker plate, Infoprint 1352/1372 1 Transfer plate assembly 4 Pad, machine mounting 1 Smart cartridge contact assembly w/cable 1 Cartridge fan 1 Toner sensor assembly 1 Parts packet, contact kit - Screw...