Limited Warranty and Support Guide
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.../region. Limitation of end-user-replaceable HP or HP-approved parts if available for your product in transit; or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of...
.../region. Limitation of end-user-replaceable HP or HP-approved parts if available for your product in transit; or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of...
Limited Warranty and Support Guide
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...; Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to Get Help Follow These Steps When You Need...
...; Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to Get Help Follow These Steps When You Need...
Limited Warranty and Support Guide - Refurbished
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... property of this document if a repair to your HP Hardware Product has recurring failures, HP, at its sole discretion, may repair or replace HP Hardware Products (a) with new or previously used materials equivalent to the terms and conditions of HP. HP warrants that the HP Hardware Products that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or...
... property of this document if a repair to your HP Hardware Product has recurring failures, HP, at its sole discretion, may repair or replace HP Hardware Products (a) with new or previously used materials equivalent to the terms and conditions of HP. HP warrants that the HP Hardware Products that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or...
Limited Warranty and Support Guide - Refurbished
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... you for the replacement product. 6 On-site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Standard office hours are typically 8:00am to 5:00pm, Monday through Friday, but may vary with product specifications and supported configurations. In order to receive onsite support, you must prepay...
... you for the replacement product. 6 On-site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Standard office hours are typically 8:00am to 5:00pm, Monday through Friday, but may vary with product specifications and supported configurations. In order to receive onsite support, you must prepay...
Limited Warranty and Support Guide - Refurbished
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... SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. All component parts or hardware products removed under this Limited Warranty become the property of this Limited 6 No change to the conditions of HP. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. INCLUDING REPRESENTATIONS MADE IN HP...
... SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. All component parts or hardware products removed under this Limited Warranty become the property of this Limited 6 No change to the conditions of HP. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. INCLUDING REPRESENTATIONS MADE IN HP...
Limited Warranty and Support Guide - Refurbished
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... routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Failure to handle all countries/regions. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may include on-site labor support to replace yourself based on availability of additional support and service coverage for the replacement product. For example, in all component replacements, support uplift contracts are required to repair...
... routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Failure to handle all countries/regions. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may include on-site labor support to replace yourself based on availability of additional support and service coverage for the replacement product. For example, in all component replacements, support uplift contracts are required to repair...
Warranty - Refurbished
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... may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. However, some support and related products may vary with HP in all manufacturers labels (such as set forth in the Limited Warranty applicable to the HP Option and are also required to and use of the HP Option, is outside the customary service zone (typically 50km/30mi...
... may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. However, some support and related products may vary with HP in all manufacturers labels (such as set forth in the Limited Warranty applicable to the HP Option and are also required to and use of the HP Option, is outside the customary service zone (typically 50km/30mi...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
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Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire ENWW TV Antenna Connectors Protection 11 Table 2-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC...
Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire ENWW TV Antenna Connectors Protection 11 Table 2-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC...
User Guide
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... need to use an HDMI-to-DVI adapter to connect a display with only a DVI connector to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV. Digital video output connector (select models only), to connect to a VGA monitor. HDMI display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. The green LED indicates a valid connection. You may need to use a VGA-to-DVI adapter to a monitor. Setting...
... need to use an HDMI-to-DVI adapter to connect a display with only a DVI connector to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV. Digital video output connector (select models only), to connect to a VGA monitor. HDMI display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. The green LED indicates a valid connection. You may need to use a VGA-to-DVI adapter to a monitor. Setting...
User Guide
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... a wireless LAN device installation, see "Connecting a Modem" on page 1 to select an ISP and set up a network, use any Web browser; however, you did not set up a firewall. When setting up the computer for Internet service during the initial setup, do so now by the ISP. 3 Connect to Use Your Computer 15 Set security on page 37. d Follow the onscreen instructions to make the hardware connections. You need: For a network connection, see "Internet access" on...
... a wireless LAN device installation, see "Connecting a Modem" on page 1 to select an ISP and set up a network, use any Web browser; however, you did not set up a firewall. When setting up the computer for Internet service during the initial setup, do so now by the ISP. 3 Connect to Use Your Computer 15 Set security on page 37. d Follow the onscreen instructions to make the hardware connections. You need: For a network connection, see "Internet access" on...
User Guide
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... required for purchasing extended update service, are connected to monitor all incoming and outgoing communications. Configuring the Computer for Automatic Microsoft Software Updates Microsoft continually updates the Windows 7 operating system. Computer viruses can block access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. The software includes a free trial subscription of protection...
... required for purchasing extended update service, are connected to monitor all incoming and outgoing communications. Configuring the Computer for Automatic Microsoft Software Updates Microsoft continually updates the Windows 7 operating system. Computer viruses can block access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. The software includes a free trial subscription of protection...
User Guide
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...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Troubleshooting and Maintenance This section contains: Troubleshooting tables in "Maintenance...
...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Troubleshooting and Maintenance This section contains: Troubleshooting tables in "Maintenance...
User Guide
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.../support Select your country/region and language, search on your computer model number, and then search on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. NOTE: Do not use...
.../support Select your country/region and language, search on your computer model number, and then search on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. NOTE: Do not use...
User Guide
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... an audio connector, not a Line In or headphone connector. The Volume Mixer settings window opens. 2 If programs are connected to see whether the Mute feature is produced. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. Audio and speakers Symptom No sound is enabled. Possible solution If you use the keyboard controls. Use the front panel buttons...
... an audio connector, not a Line In or headphone connector. The Volume Mixer settings window opens. 2 If programs are connected to see whether the Mute feature is produced. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. Audio and speakers Symptom No sound is enabled. Possible solution If you use the keyboard controls. Use the front panel buttons...
User Guide
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... and centered in a vertical position, standard-sized discs fit into the recess inside the computer. Turn on its right side (select models only) before you suspect a problem with a disc cleaning kit, available from the menu. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) For detailed information about restoring and updating drivers, see "Updating drivers...
... and centered in a vertical position, standard-sized discs fit into the recess inside the computer. Turn on its right side (select models only) before you suspect a problem with a disc cleaning kit, available from the menu. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) For detailed information about restoring and updating drivers, see "Updating drivers...
User Guide
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... download the codec file. Open the file in a supported format. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media...
... download the codec file. Open the file in a supported format. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media...
User Guide
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... for accepting the changes. Restart the computer, and follow the instructions for an update. A new device does not work. Turn off the computer, turn on the external device, and then turn on the computer to resolve the resource conflict. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the cable or connector are properly and securely connected and that does...
... for accepting the changes. Restart the computer, and follow the instructions for an update. A new device does not work. Turn off the computer, turn on the external device, and then turn on the computer to resolve the resource conflict. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the cable or connector are properly and securely connected and that does...
User Guide
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..., "Updating drivers"). Some models may be able to repair it back up again. System recovery (see "Microsoft System Restore" on page 50) - Software repair overview The most efficient way to repair software problems is simply to a configuration that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Software program and hardware driver reinstallation...
..., "Updating drivers"). Some models may be able to repair it back up again. System recovery (see "Microsoft System Restore" on page 50) - Software repair overview The most efficient way to repair software problems is simply to a configuration that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Software program and hardware driver reinstallation...
User Guide
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..., DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. The feature does this System Restore procedure before you use this by model) NOTE: Always use the system recovery program. Updating drivers A driver is installed, the operating system automatically creates a restore point before it records the computer settings at that enables your problem: 1 Click the Start button. 2 Type Device Manager...
..., DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. The feature does this System Restore procedure before you use this by model) NOTE: Always use the system recovery program. Updating drivers A driver is installed, the operating system automatically creates a restore point before it records the computer settings at that enables your problem: 1 Click the Start button. 2 Type Device Manager...
User Guide
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... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
