Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 14
... that may result in the devices not ringing in order for this happens, the telephone company will notify you disconnect the equipment until the problem is causing harm to maintain uninterrupted telephone service. You should not exceed five (5.0). A compliant telephone cord and modular plug is part of...Part 68 of the FCC Rules and the requirements adopted by ## are requested to the premises wiring and telephone network must comply with this HP equipment causes harm to a line, as possible. On the bottom of 0.3). Excessive RENs on the first page of the transmission, the date...
... that may result in the devices not ringing in order for this happens, the telephone company will notify you disconnect the equipment until the problem is causing harm to maintain uninterrupted telephone service. You should not exceed five (5.0). A compliant telephone cord and modular plug is part of...Part 68 of the FCC Rules and the requirements adopted by ## are requested to the premises wiring and telephone network must comply with this HP equipment causes harm to a line, as possible. On the bottom of 0.3). Excessive RENs on the first page of the transmission, the date...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 15
Should such problems occur, the user should difficulties arise in all respects with another item of Telepermitted equipment of a different make or model, nor does it provide any ...
Should such problems occur, the user should difficulties arise in all respects with another item of Telepermitted equipment of a different make or model, nor does it provide any ...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
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...;es. This equipment may be used . Please consult with your equipment supplier in the first instance. India Telegraph Act Notice The India Telegraph Act of problems, you should contact your network operator for the entire 2400-2483.5 MHz frequency band (channels 1-13). In the event of 1885 requires that only support...
...;es. This equipment may be used . Please consult with your equipment supplier in the first instance. India Telegraph Act Notice The India Telegraph Act of problems, you should contact your network operator for the entire 2400-2483.5 MHz frequency band (channels 1-13). In the event of 1885 requires that only support...
Quick Setup and Getting Started Guide
Page 7
...the Monitor Display 2 Protecting the Software 2 HP Backup and Recovery Manager 2 HP Insight Diagnostics 3 Accessing HP Insight Diagnostics 3 Downloading the Latest Version of HP Insight Diagnostics ......... 4 Turning Off the ...Computer 5 Finding More Information 5 Accessing the User Guides 6 Before You Call for Technical Support 6 Helpful Hints 8 Basic Troubleshooting 9 Solving General Problems 9 Solving Hardware Installation Problems...
...the Monitor Display 2 Protecting the Software 2 HP Backup and Recovery Manager 2 HP Insight Diagnostics 3 Accessing HP Insight Diagnostics 3 Downloading the Latest Version of HP Insight Diagnostics ......... 4 Turning Off the ...Computer 5 Finding More Information 5 Accessing the User Guides 6 Before You Call for Technical Support 6 Helpful Hints 8 Basic Troubleshooting 9 Solving General Problems 9 Solving Hardware Installation Problems...
Quick Setup and Getting Started Guide
Page 13
... the operating system, pressing the power button may cause the computer to reconfigure or modify default settings for resolving possible hardware or software problems; later, you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of the Start menu, then select Shut Down. includes information about using this...
... the operating system, pressing the power button may cause the computer to reconfigure or modify default settings for resolving possible hardware or software problems; later, you encounter any problems during initial startup. ● Hardware Reference Guide-Provides an overview of the Start menu, then select Shut Down. includes information about using this...
Quick Setup and Getting Started Guide
Page 14
...below to try to the Troubleshooting Guide for details. ● If the screen is functioning properly. ● If you diagnose the problem. Refer to Accessing HP Insight Diagnostics in the Windows Regional Settings. NOTE: The Drive Protection System (DPS) Self-Test software is available on some models) ...The flashing lights are error codes that you know is blank, plug the monitor into the network connection. Refer to isolate the exact problem before calling for Technical Support If you recently added new hardware, remove the hardware and see if it is available. Refer to ...
...below to try to the Troubleshooting Guide for details. ● If the screen is functioning properly. ● If you diagnose the problem. Refer to Accessing HP Insight Diagnostics in the Windows Regional Settings. NOTE: The Drive Protection System (DPS) Self-Test software is available on some models) ...The flashing lights are error codes that you know is blank, plug the monitor into the network connection. Refer to isolate the exact problem before calling for Technical Support If you recently added new hardware, remove the hardware and see if it is available. Refer to ...
Quick Setup and Getting Started Guide
Page 15
...sure to back up all data files before calling. ● Spend time troubleshooting the problem with self-solve diagnostics. Access HP Instant Support Professional Edition at: http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive ...notification, and worldwide community of the drivers loaded. To assist you in resolving problems online, HP Instant Support Professional Edition provides you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online technical support at...
...sure to back up all data files before calling. ● Spend time troubleshooting the problem with self-solve diagnostics. Access HP Instant Support Professional Edition at: http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive ...notification, and worldwide community of the drivers loaded. To assist you in resolving problems online, HP Instant Support Professional Edition provides you need to contact HP support, use "Last Known Configuration." ● Refer to the comprehensive online technical support at...
Quick Setup and Getting Started Guide
Page 16
...and if the monitor is connected into these ports, the monitor will help you diagnose the problem. Then press the power button again to be plugged into the monitor connector on the ...light is dim. ● Press and hold any key. See Solving Hardware Installation Problems on . ● Check to see if it in Computer Setup. 8 Quick Setup & Getting Started ENWW Helpful Hints... If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before turning it ...
...and if the monitor is connected into these ports, the monitor will help you diagnose the problem. Then press the power button again to be plugged into the monitor connector on the ...light is dim. ● Press and hold any key. See Solving Hardware Installation Problems on . ● Check to see if it in Computer Setup. 8 Quick Setup & Getting Started ENWW Helpful Hints... If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before turning it ...
Quick Setup and Getting Started Guide
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...properly connected. A defective PCI card has been installed. The unit temperature was just installed. ENWW Basic Troubleshooting 9 Table 1 Solving General Problems Computer will not turn on rear of computer Select the proper AC voltage using the selector chassis (some models) not switched to resolve ...set up process. Ensure that cables connecting the computer to the external power source are unable to correct line switch. Contact an HP authorized reseller or service provider. To reduce the risk of the computer, and press Enter. Drive data or power supply cables may...
...properly connected. A defective PCI card has been installed. The unit temperature was just installed. ENWW Basic Troubleshooting 9 Table 1 Solving General Problems Computer will not turn on rear of computer Select the proper AC voltage using the selector chassis (some models) not switched to resolve ...set up process. Ensure that cables connecting the computer to the external power source are unable to correct line switch. Contact an HP authorized reseller or service provider. To reduce the risk of the computer, and press Enter. Drive data or power supply cables may...
Quick Setup and Getting Started Guide
Page 18
... Num Lock key. Connect keyboard and mouse cables to a live AC outlet prolongs the life of the power switch is incorrect. If the problem persists, replace the RTC battery. Disconnect the power cord from standby mode, do not hold the power button for instructions on . Cause RTC...seconds until the computer turns off when the power button is pressed. The Num Lock key can also be replaced. Table 1 Solving General Problems (continued) Computer appears locked up . Cause Solution Software control of the RTC battery. Cause Solution System has locked up and will not ...
... Num Lock key. Connect keyboard and mouse cables to a live AC outlet prolongs the life of the power switch is incorrect. If the problem persists, replace the RTC battery. Disconnect the power cord from standby mode, do not hold the power button for instructions on . Cause RTC...seconds until the computer turns off when the power button is pressed. The Num Lock key can also be replaced. Table 1 Solving General Problems (continued) Computer appears locked up . Cause Solution Software control of the RTC battery. Cause Solution System has locked up and will not ...
Quick Setup and Getting Started Guide
Page 19
... properly (some fans only operate when needed). 3. Virus resident on memory. Make sure fans are 1. Add more space on the hard drive. Table 1 Solving General Problems (continued) Poor performance is hot. Low on the hard drive. Defragment hard drive. Restart the computer. stressful on how to Start > Run (Microsoft Windows XP...
... properly (some fans only operate when needed). 3. Virus resident on memory. Make sure fans are 1. Add more space on the hard drive. Table 1 Solving General Problems (continued) Poor performance is hot. Low on the hard drive. Defragment hard drive. Restart the computer. stressful on how to Start > Run (Microsoft Windows XP...
Quick Setup and Getting Started Guide
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...connector. If you will not Be sure that the monitor can accept the same sync at the resolution chosen. Table 1 Solving General Problems (continued) Blank screen (no video). type your password. Ensure that the monitor light on . Check the cable connection from the...will not start. Computer is available, connect the monitor to resume from standby mode. is in standby mode. Solving Hardware Installation Problems You may have a screen blanking utility installed or Press any unsaved data. Solution Refer to the Troubleshooting Guide to the electrical ...
...connector. If you will not Be sure that the monitor can accept the same sync at the resolution chosen. Table 1 Solving General Problems (continued) Blank screen (no video). type your password. Ensure that the monitor light on . Check the cable connection from the...will not start. Computer is available, connect the monitor to resume from standby mode. is in standby mode. Solving Hardware Installation Problems You may have a screen blanking utility installed or Press any unsaved data. Solution Refer to the Troubleshooting Guide to the electrical ...
Quick Setup and Getting Started Guide
Page 21
... installation. When the system advised you of the system. Listen for configuration, you still cannot resolve the issue, contact Customer Support. Table 2 Solving Hardware Installation Problems A new device is not seated or connected properly. A plug and play board may not automatically configure when added if the default configuration conflicts with the...
... installation. When the system advised you of the system. Listen for configuration, you still cannot resolve the issue, contact Customer Support. Table 2 Solving Hardware Installation Problems A new device is not seated or connected properly. A plug and play board may not automatically configure when added if the default configuration conflicts with the...
Hardware Reference Guide - dx2390 Microtower Model
Page 43
...: If you are replacing the primary hard drive, use the Recovery Disc Set to restore the operating system, software drivers, and any hard drive performance problems. If you are adding a second hard drive, connect the data cable to avoid any software applications that were preinstalled on the computer. If installing a new...
...: If you are replacing the primary hard drive, use the Recovery Disc Set to restore the operating system, software drivers, and any hard drive performance problems. If you are adding a second hard drive, connect the data cable to avoid any software applications that were preinstalled on the computer. If installing a new...
Service Reference Guide: HP Compaq dx2390 Business PC
Page 6
Japanese Power Cord Requirements 78 Country-Specific Requirements ...79 Appendix C Troubleshooting Safety and Comfort ...80 Before You Call for Technical Support 80 Helpful Hints ...81 Solving General Problems ...82 Solving Hardware Installation Problems 85 Interpreting POST Audible Codes ...87 Contacting Customer Support ...88 Appendix D System Board and Riser Board Reference Designators ...89 Appendix E Specifications Index ...97 vi
Japanese Power Cord Requirements 78 Country-Specific Requirements ...79 Appendix C Troubleshooting Safety and Comfort ...80 Before You Call for Technical Support 80 Helpful Hints ...81 Solving General Problems ...82 Solving Hardware Installation Problems 85 Interpreting POST Audible Codes ...87 Contacting Customer Support ...88 Appendix D System Board and Riser Board Reference Designators ...89 Appendix E Specifications Index ...97 vi
Service Reference Guide: HP Compaq dx2390 Business PC
Page 18
...This enables you to complete each device being tested ● The elapsed test times for each test. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. To find an error code description quickly, enter the code in the Help...for devices that are defined in the box at the top of the tab and click the Find Error Codes button. The HP Insight Diagnostics tab contains help solve the problem. Each code has a corresponding error Message and a Recommended Repair action that should help topics and includes search and index features...
...This enables you to complete each device being tested ● The elapsed test times for each test. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. To find an error code description quickly, enter the code in the Help...for devices that are defined in the box at the top of the tab and click the Find Error Codes button. The HP Insight Diagnostics tab contains help solve the problem. Each code has a corresponding error Message and a Recommended Repair action that should help topics and includes search and index features...
Service Reference Guide: HP Compaq dx2390 Business PC
Page 62
Lock any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the next available (unpopulated) SATA connector on the system board in the following ... chassis until it locks into place (2). 5. Attach the two screws that were disengaged when the access panel was removed. 56 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis NOTE: If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blue connector...
Lock any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the next available (unpopulated) SATA connector on the system board in the following ... chassis until it locks into place (2). 5. Attach the two screws that were disengaged when the access panel was removed. 56 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis NOTE: If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blue connector...
Service Reference Guide: HP Compaq dx2390 Business PC
Page 86
Refer to the Safety & Comfort Guide available on the Web site at http://www.hp.com/support. ● Refer to Computer Setup (F10) Utility on choosing a workspace and creating a safe and comfortable work environment may be a problem with a monitor that will boot without all of the drivers loaded. Refer to Helpful Hints on...
Refer to the Safety & Comfort Guide available on the Web site at http://www.hp.com/support. ● Refer to Computer Setup (F10) Utility on choosing a workspace and creating a safe and comfortable work environment may be a problem with a monitor that will boot without all of the drivers loaded. Refer to Helpful Hints on...
Service Reference Guide: HP Compaq dx2390 Business PC
Page 87
... model printer. ● Remove all the needed device drivers have been installed. To assist you in again. If it in resolving problems online, HP Instant Support Professional Edition provides you encounter problems with self-solve diagnostics. Helpful Hints If you with the computer, monitor, or software, see the following to ensure that your...
... model printer. ● Remove all the needed device drivers have been installed. To assist you in again. If it in resolving problems online, HP Instant Support Professional Edition provides you encounter problems with self-solve diagnostics. Helpful Hints If you with the computer, monitor, or software, see the following to ensure that your...
Service Reference Guide: HP Compaq dx2390 Business PC
Page 88
...resolve it cool down. 2. CAUTION: When the computer is plugged into an AC power source, there is not functional. 1. Solving General Problems You may be the default VGA source in this section. Computer will not turn off . 2. Let it yourself or if you feel ...uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Cause Solution Software control of computer chassis (some Select the proper AC voltage using the selector switch. ...
...resolve it cool down. 2. CAUTION: When the computer is plugged into an AC power source, there is not functional. 1. Solving General Problems You may be the default VGA source in this section. Computer will not turn off . 2. Let it yourself or if you feel ...uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Cause Solution Software control of computer chassis (some Select the proper AC voltage using the selector switch. ...