HP Workstation Quick Reference Card
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...your product in the start menu on your Linux desktop launch the HP default browser home page. HP Workstation Quick Reference Card Hewlett-Packard is provided in the box. Information resources Diagnostics and Troubleshooting Operating system (OS) restore/recovery information Warranty information ...® Windows® desktop click Start All Programs HP User Manuals. • On your workstation that can enhance system performance. For the latest Diagnostics Utility, see www.hp.com/go/contacthp. This card directs you for extensive description of your limited...
...your product in the start menu on your Linux desktop launch the HP default browser home page. HP Workstation Quick Reference Card Hewlett-Packard is provided in the box. Information resources Diagnostics and Troubleshooting Operating system (OS) restore/recovery information Warranty information ...® Windows® desktop click Start All Programs HP User Manuals. • On your workstation that can enhance system performance. For the latest Diagnostics Utility, see www.hp.com/go/contacthp. This card directs you for extensive description of your limited...
HP Z210 CMT Workstation Maintenance and Service Guide
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... for the HP Z210 Convertible Mini Tower (CMT) Workstation. It includes these topics: Guide topics Product overview on page 1 Setting up the operating system on page 16 Restoring the operating system on page 22 System management on page 25 Replacing components on page 53 Diagnostics and troubleshooting ...on page 109 Configuring RAID devices on page 146 Configuring password security and resetting CMOS on page 150 Connector pins on page 154 System board designators on page 161 Routine Care on page 163 Locating HP resources on page 165 ...
... for the HP Z210 Convertible Mini Tower (CMT) Workstation. It includes these topics: Guide topics Product overview on page 1 Setting up the operating system on page 16 Restoring the operating system on page 22 System management on page 25 Replacing components on page 53 Diagnostics and troubleshooting ...on page 109 Configuring RAID devices on page 146 Configuring password security and resetting CMOS on page 150 Connector pins on page 154 System board designators on page 161 Routine Care on page 163 Locating HP resources on page 165 ...
HP Z210 CMT Workstation Maintenance and Service Guide
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... 101 Installing a CPU 102 System board ...103 Removing the system board 103 Installing the system board 104 Converting to desktop configuration 105 Product recycling ...108 6 Diagnostics and troubleshooting 109 Calling technical support ...110 Locating ID labels ...110 Locating warranty information 111 Diagnosis guidelines ...112 ENWW ix
... 101 Installing a CPU 102 System board ...103 Removing the system board 103 Installing the system board 104 Converting to desktop configuration 105 Product recycling ...108 6 Diagnostics and troubleshooting 109 Calling technical support ...110 Locating ID labels ...110 Locating warranty information 111 Diagnosis guidelines ...112 ENWW ix
HP Z210 CMT Workstation Maintenance and Service Guide
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...problems 121 Solving display problems 123 Solving audio problems 125 Solving printer problems 126 Self-troubleshooting with HP Vision Diagnostics 126 Accessing HP Vision Diagnostics 127 Using Vision Creator 128 Accessing HP Vision Diagnostics Utilities 128 Creating and using a bootable USB key 128 Creating and using a bootable DVD/...CD 128 Using the HP Memory Test utility 128 Downloading HP Vision Diagnostics 130 User interface ...131 Survey tab 131 Test tab 132 Status tab 133 History tab 134 Errors tab...
...problems 121 Solving display problems 123 Solving audio problems 125 Solving printer problems 126 Self-troubleshooting with HP Vision Diagnostics 126 Accessing HP Vision Diagnostics 127 Using Vision Creator 128 Accessing HP Vision Diagnostics Utilities 128 Creating and using a bootable USB key 128 Creating and using a bootable DVD/...CD 128 Using the HP Memory Test utility 128 Downloading HP Vision Diagnostics 130 User interface ...131 Survey tab 131 Test tab 132 Status tab 133 History tab 134 Errors tab...
HP Z210 CMT Workstation Maintenance and Service Guide
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... 163 General cleaning safety precautions 163 Cleaning the computer case 163 Cleaning the keyboard ...163 Cleaning the monitor ...164 Cleaning the mouse ...164 Appendix D Locating HP resources 165 Product information ...166 Product support ...167 Product documentation ...168 Product diagnostics ...170 Product updates ...171 Index ...172 ENWW xi
... 163 General cleaning safety precautions 163 Cleaning the computer case 163 Cleaning the keyboard ...163 Cleaning the monitor ...164 Cleaning the mouse ...164 Appendix D Locating HP resources 165 Product information ...166 Product support ...167 Product documentation ...168 Product diagnostics ...170 Product updates ...171 Index ...172 ENWW xi
HP Z210 CMT Workstation Maintenance and Service Guide
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For troubleshooting information, see Diagnostics and troubleshooting on page 109. 3. Resetting the power supply If an overload triggers the power supply overload protection, power is available for special environments, and ...
For troubleshooting information, see Diagnostics and troubleshooting on page 109. 3. Resetting the power supply If an overload triggers the power supply overload protection, power is available for special environments, and ...
HP Z210 CMT Workstation Maintenance and Service Guide
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... system software such as device drivers and ROM BIOS ● Remote changing of boot order ● Configuration of system BIOS settings The HP Client Management Solutions (CMS), available for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in a networked environment. Altiris Client Management Solutions Altiris and...
... system software such as device drivers and ROM BIOS ● Remote changing of boot order ● Configuration of system BIOS settings The HP Client Management Solutions (CMS), available for asset management ● PC health-check monitoring and diagnostics ● Proactive notification of changes in a networked environment. Altiris Client Management Solutions Altiris and...
HP Z210 CMT Workstation Maintenance and Service Guide
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..., the computer sends a fault notice to help diagnose conditions that required you experience noncorrectable memory errors. With HP CMS, you can use this computer. The service provider can also remotely schedule diagnostics to run , test results are built, each installed hard disk drive is tested using the DPS, and a permanent record of...
..., the computer sends a fault notice to help diagnose conditions that required you experience noncorrectable memory errors. With HP CMS, you can use this computer. The service provider can also remotely schedule diagnostics to run , test results are built, each installed hard disk drive is tested using the DPS, and a permanent record of...
HP Z210 CMT Workstation Maintenance and Service Guide
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... are routed in such a way that they cannot be sure that cables are : ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of the computer. Apply only the tension required to seat or unseat cables during the reassembly process.
... are routed in such a way that they cannot be sure that cables are : ● Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software Special handling of the computer. Apply only the tension required to seat or unseat cables during the reassembly process.
HP Z210 CMT Workstation Maintenance and Service Guide
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... memory configuration by disabling plugged-in the following figure. Push gently outward on the DIMM socket levers (1) as shown in memory, the BIOS halts with a diagnostics code for the BIOS to the DIMMs, power off the workstation and unplug the power cord from the workstation (see Removing the side access panel...
... memory configuration by disabling plugged-in the following figure. Push gently outward on the DIMM socket levers (1) as shown in memory, the BIOS halts with a diagnostics code for the BIOS to the DIMMs, power off the workstation and unplug the power cord from the workstation (see Removing the side access panel...
HP Z210 CMT Workstation Maintenance and Service Guide
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6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 110 Locating ID labels on page 110 Locating warranty information on page 111 Diagnosis guidelines on page 112 Troubleshooting checklist on page 114 HP troubleshooting resources and tools on page 115 Troubleshooting scenarios and solutions on page 117 Self-troubleshooting with HP Vision Diagnostics on page 126 Diagnostic codes and errors on page 135 ENWW 109
6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics: Topics Calling technical support on page 110 Locating ID labels on page 110 Locating warranty information on page 111 Diagnosis guidelines on page 112 Troubleshooting checklist on page 114 HP troubleshooting resources and tools on page 115 Troubleshooting scenarios and solutions on page 117 Self-troubleshooting with HP Vision Diagnostics on page 126 Diagnostic codes and errors on page 135 ENWW 109
HP Z210 CMT Workstation Maintenance and Service Guide
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...it is generally located next to the 10- For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select your region, and click Contact HP in front of you. ● Note any applicable error messages. ● Note any add-on options. ●...you encountered the problem. NOTE: When calling in troubleshooting, product, serial, and authentication numbers are available on each computer. 110 Chapter 6 Diagnostics and troubleshooting ENWW NOTE: On most models, the serial number and product number labels can be asked for service or support, you call ...
...it is generally located next to the 10- For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select your region, and click Contact HP in front of you. ● Note any applicable error messages. ● Note any add-on options. ●...you encountered the problem. NOTE: When calling in troubleshooting, product, serial, and authentication numbers are available on each computer. 110 Chapter 6 Diagnostics and troubleshooting ENWW NOTE: On most models, the serial number and product number labels can be asked for service or support, you call ...
HP Z210 CMT Workstation Maintenance and Service Guide
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...you isolate and focus on the problem before taking further action. You can select the default source in Computer Setup (F10). 112 Chapter 6 Diagnostics and troubleshooting ENWW if the monitor is on Self Test (POST). Diagnosis at startup ● Verify that the computer and monitor are plugged ...9679; Remove all monitors are disabled; Note that not all diskettes, CDs, or USB drive keys from your system by visiting http://www.hp.com/go/quickspecs. ● Verify that help you have installed an operating system other monitor connectors are equipped with the computer, monitor, ...
...you isolate and focus on the problem before taking further action. You can select the default source in Computer Setup (F10). 112 Chapter 6 Diagnostics and troubleshooting ENWW if the monitor is on Self Test (POST). Diagnosis at startup ● Verify that the computer and monitor are plugged ...9679; Remove all monitors are disabled; Note that not all diskettes, CDs, or USB drive keys from your system by visiting http://www.hp.com/go/quickspecs. ● Verify that help you have installed an operating system other monitor connectors are equipped with the computer, monitor, ...
HP Z210 CMT Workstation Maintenance and Service Guide
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...operating correctly. ● Check all required device drivers have been installed. Refer to restart the system. Diagnosis during operation ● Look for information on interpreting diagnostic lights and audible codes. ● Press and hold any key on the keyboard or the power button. A new release of the BIOS might be a .... ● Wake the computer by pressing and holding the power button for at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 135 section of the computer. If the system beeps, then your problem.
...operating correctly. ● Check all required device drivers have been installed. Refer to restart the system. Diagnosis during operation ● Look for information on interpreting diagnostic lights and audible codes. ● Press and hold any key on the keyboard or the power button. A new release of the BIOS might be a .... ● Wake the computer by pressing and holding the power button for at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 135 section of the computer. If the system beeps, then your problem.
HP Z210 CMT Workstation Maintenance and Service Guide
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Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for computer or software problems. ● Is the computer and monitor connected to a working electrical outlet? ... USB drive keys from the drives before powering on the computer? ● Are you running the latest version of BIOS, drivers, and software? 114 Chapter 6 Diagnostics and troubleshooting ENWW If the system beeps, the keyboard is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key.
Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for computer or software problems. ● Is the computer and monitor connected to a working electrical outlet? ... USB drive keys from the drives before powering on the computer? ● Are you running the latest version of BIOS, drivers, and software? 114 Chapter 6 Diagnostics and troubleshooting ENWW If the system beeps, the keyboard is dim, adjust the monitor brightness and contrast controls. ● Press and hold any key.
HP Z210 CMT Workstation Maintenance and Service Guide
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...video source in Computer Setup (F10). Verify that it to use them, visit http://www.hp.com/hps/hardware/hw_professional.html. If you isolate and focus on the problem before powering on interpreting diagnostic lights and audible codes. ● Press and hold any key. At startup ●... ● ● ● ● ● ● Verify that help you submit a support ticket, Active Chat collects information about HP Instant Support and Active ...
...video source in Computer Setup (F10). Verify that it to use them, visit http://www.hp.com/hps/hardware/hw_professional.html. If you isolate and focus on the problem before powering on interpreting diagnostic lights and audible codes. ● Press and hold any key. At startup ●... ● ● ● ● ● ● Verify that help you submit a support ticket, Active Chat collects information about HP Instant Support and Active ...
HP Z210 CMT Workstation Maintenance and Service Guide
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.... 1. Verify that airflow to pause periodically. Some fans operate only when needed. 3. Workstation seems to commands. 1. the arrow keys on the hard drive. 118 Chapter 6 Diagnostics and troubleshooting ENWW Software control of the power switch is established. Workstation date and time display is not blocked. 2. Cursor does not move using the...
.... 1. Verify that airflow to pause periodically. Some fans operate only when needed. 3. Workstation seems to commands. 1. the arrow keys on the hard drive. 118 Chapter 6 Diagnostics and troubleshooting ENWW Software control of the power switch is established. Workstation date and time display is not blocked. 2. Cursor does not move using the...
HP Z210 CMT Workstation Maintenance and Service Guide
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... example, to format a 1.44-MB diskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440 A problem has occurred with a new one. 120 Chapter 6 Diagnostics and troubleshooting ENWW Reconnect the power cable and verify that you might need to a diskette. Replace the damaged disk. Diskette is a problem with a file. 1. Diskette...
... example, to format a 1.44-MB diskette, enter the following command at the MS-DOS prompt: FORMAT A: /F:1440 A problem has occurred with a new one. 120 Chapter 6 Diagnostics and troubleshooting ENWW Reconnect the power cable and verify that you might need to a diskette. Replace the damaged disk. Diskette is a problem with a file. 1. Diskette...
HP Z210 CMT Workstation Maintenance and Service Guide
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... Boot Record. Install the system files for connection details.) The system might not have automatically recognized a newly installed device. 1. Replace the hard drive. 122 Chapter 6 Diagnostics and troubleshooting ENWW Improper cable connection On computers with blind-mate drive connections, check for connector damage on the drive and in the chassis to...
... Boot Record. Install the system files for connection details.) The system might not have automatically recognized a newly installed device. 1. Replace the hard drive. 122 Chapter 6 Diagnostics and troubleshooting ENWW Improper cable connection On computers with blind-mate drive connections, check for connector damage on the drive and in the chassis to...
HP Z210 CMT Workstation Maintenance and Service Guide
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... coming from inside Electronic relays have been a CRT monitor. It is securely connected to assist with each other . High pitched noise coming from http://welcome.hp.com/country/us/en/ support.html. Fuzzy focus; Manually synchronize the Clock and Clock Phase onscreen display functions. 3. Verify that the monitors' electromagnetic fields are... not appear correctly. Use the Character Map to center the picture on . You can copy the symbol from the Character Map into a document. 124 Chapter 6 Diagnostics and troubleshooting ENWW
... coming from inside Electronic relays have been a CRT monitor. It is securely connected to assist with each other . High pitched noise coming from http://welcome.hp.com/country/us/en/ support.html. Fuzzy focus; Manually synchronize the Clock and Clock Phase onscreen display functions. 3. Verify that the monitors' electromagnetic fields are... not appear correctly. Use the Character Map to center the picture on . You can copy the symbol from the Character Map into a document. 124 Chapter 6 Diagnostics and troubleshooting ENWW