HP xw Workstation series Setup and Troubleshooting Guide
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......26 Self-troubleshooting with HP Vision Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Diagnostics 28 Accessing HP Vision Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29... tab ...34 Help tab ...35 Saving and printing information in HP Vision Diagnostics 36 Self-troubleshooting with HP Insight Diagnostics (only available for the HP xw9400 Workstation) ...36 HP troubleshooting resources and tools 36 HP Help and Support Center 36 E-support ...36 Troubleshooting a problem...
......26 Self-troubleshooting with HP Vision Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Diagnostics 28 Accessing HP Vision Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29... tab ...34 Help tab ...35 Saving and printing information in HP Vision Diagnostics 36 Self-troubleshooting with HP Insight Diagnostics (only available for the HP xw9400 Workstation) ...36 HP troubleshooting resources and tools 36 HP Help and Support Center 36 E-support ...36 Troubleshooting a problem...
HP xw Workstation series Setup and Troubleshooting Guide
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...easily accessible at all times. For more information on setting up of electric shock or damage to your HP Workstation, visit http://www.hp.com/go/workstationsupport. Alternatively, connect the mouse and keyboard to the instructions included with the device. ... reduce the risk of the workstation hardware. NOTE: Your workstation might not have PS/2 mouse and keyboard connectors as a printer) according to appropriate USB connectors (see Table 2-2). Figure 2-1 Workstation quick setup example NOTE: After setting up your workstation hardware, connect other peripheral components...
...easily accessible at all times. For more information on setting up of electric shock or damage to your HP Workstation, visit http://www.hp.com/go/workstationsupport. Alternatively, connect the mouse and keyboard to the instructions included with the device. ... reduce the risk of the workstation hardware. NOTE: Your workstation might not have PS/2 mouse and keyboard connectors as a printer) according to appropriate USB connectors (see Table 2-2). Figure 2-1 Workstation quick setup example NOTE: After setting up your workstation hardware, connect other peripheral components...
HP xw Workstation series Setup and Troubleshooting Guide
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... 2 5.25-inch drive bay 7 USB 2.0 (Universal Serial Bus) ports 3 Diskette drive (optional) 8 Hard drive activity light 4 IEEE-1394a connector 9 Power button 5 Microphone connector 10 Power on light * Refer to the Service and Technical Reference Guide for your workstation for reference only, and shows examples of different workstation series. Your HP workstation might look different. Front...
... 2 5.25-inch drive bay 7 USB 2.0 (Universal Serial Bus) ports 3 Diskette drive (optional) 8 Hard drive activity light 4 IEEE-1394a connector 9 Power button 5 Microphone connector 10 Power on light * Refer to the Service and Technical Reference Guide for your workstation for reference only, and shows examples of different workstation series. Your HP workstation might look different. Front...
HP xw Workstation series Setup and Troubleshooting Guide
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...11 Rear panel components Figure 2-4 is for reference only and show examples of these connectors, depending upon workstation model and configuration. Your HP workstation has some combination of rear panel connectors that might have two additional pins above and two below the horizontal... 11 3 PS/2 Mouse connector (green) 12 NOTE: Might not be available on all workstations. 4 PS/2 Keyboard connector (purple) 13 NOTE: Might not be available on all workstations. 5 USB 2.0 ports 14 6 Serial connector 15 Symbol Description Audio line-out connector Audio line-in connector...
...11 Rear panel components Figure 2-4 is for reference only and show examples of these connectors, depending upon workstation model and configuration. Your HP workstation has some combination of rear panel connectors that might have two additional pins above and two below the horizontal... 11 3 PS/2 Mouse connector (green) 12 NOTE: Might not be available on all workstations. 4 PS/2 Keyboard connector (purple) 13 NOTE: Might not be available on all workstations. 5 USB 2.0 ports 14 6 Serial connector 15 Symbol Description Audio line-out connector Audio line-in connector...
HP xw Workstation series Setup and Troubleshooting Guide
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... Diagnostics Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate potential issues and determine if problems relate to access and use for a specific system 26 Chapter 5 Troubleshooting ENWW 5 ... SAS drives ◦ Many other tests and diagnostics ● Diagnostic Failure Code Output - These diagnostics run outside the operating system by DVD, CD, or USB flash drive, making them easy to the operating system or the hardware.
... Diagnostics Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate potential issues and determine if problems relate to access and use for a specific system 26 Chapter 5 Troubleshooting ENWW 5 ... SAS drives ◦ Many other tests and diagnostics ● Diagnostic Failure Code Output - These diagnostics run outside the operating system by DVD, CD, or USB flash drive, making them easy to the operating system or the hardware.
HP xw Workstation series Setup and Troubleshooting Guide
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... and isolating hardware issues. ENWW Self-troubleshooting with restore media Please run these tests after you view information about the workstation. Overview The HP Vision Diagnostics utility lets you install or connect new devices. This tab shows the current configuration of the...each diagnostic screen to troubleshoot system issues. You should run tests, save the information from Web ◦ Bootable via USB flash drive, DVD, or CD ◦ Included with HP Vision Diagnostics 27 ● Easy to the Customer Support Center. From the Survey tab, you have a report available ...
... and isolating hardware issues. ENWW Self-troubleshooting with restore media Please run these tests after you view information about the workstation. Overview The HP Vision Diagnostics utility lets you install or connect new devices. This tab shows the current configuration of the...each diagnostic screen to troubleshoot system issues. You should run tests, save the information from Web ◦ Bootable via USB flash drive, DVD, or CD ◦ Included with HP Vision Diagnostics 27 ● Easy to the Customer Support Center. From the Survey tab, you have a report available ...
HP xw Workstation series Setup and Troubleshooting Guide
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... to change the boot order, or press F9 to select the appropriate boot device. 12. If the workstation boots from the HP Web site to a CD, DVD, or USB flash drive. In the End User License Agreement page, select Agree if you run the memory diagnostic. Go... disk or drive to perform diagnostics on the workstation. Shut down the workstation. 11. Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from a CD, you use a USB key to boot the diagnostic utilities. NOTE: The HP Memory Test, a comprehensive memory diagnostic utility, ...
... to change the boot order, or press F9 to select the appropriate boot device. 12. If the workstation boots from the HP Web site to a CD, DVD, or USB flash drive. In the End User License Agreement page, select Agree if you run the memory diagnostic. Go... disk or drive to perform diagnostics on the workstation. Shut down the workstation. 11. Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from a CD, you use a USB key to boot the diagnostic utilities. NOTE: The HP Memory Test, a comprehensive memory diagnostic utility, ...
HP xw Workstation series Setup and Troubleshooting Guide
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...bootable USB key This section describes how to use a DVD to the USB key and initiates HP Vision Diagnostics. 5. A setup menu appears. 2. Follow the setup prompts to troubleshoot workstation memory. Restart the workstation with HP Vision Diagnostics 29 The workstation boots to access the HP Vision .... 1. A setup menu appears. 2. The workstation boots to turn off the workstation. 4. Hence, HP recommends that is faster than using a bootable DVD This section describes how to use a USB key to troubleshoot the workstation. It is run as a stand-alone application...
...bootable USB key This section describes how to use a DVD to the USB key and initiates HP Vision Diagnostics. 5. A setup menu appears. 2. Follow the setup prompts to troubleshoot workstation memory. Restart the workstation with HP Vision Diagnostics 29 The workstation boots to access the HP Vision .... 1. A setup menu appears. 2. The workstation boots to turn off the workstation. 4. Hence, HP recommends that is faster than using a bootable DVD This section describes how to use a USB key to troubleshoot the workstation. It is run as a stand-alone application...
HP xw Workstation series Setup and Troubleshooting Guide
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...screen shows progress and status of the utility. All past diagnostics runs and status are part of currently running test will close HP Vision Diagnostic application and reboot your system survey, test history or error data as high level PCI devices, low level SMBIOS...Shows communication devices such as all embedded and add-on audio devices. ● Asset Control - Shows user input devices such as serial, parallel, USB, network, Firewire, modem, and Bluetooth ports and devices. ● Graphics - Your current system hardware information. ● Test - This button will...
...screen shows progress and status of the utility. All past diagnostics runs and status are part of currently running test will close HP Vision Diagnostic application and reboot your system survey, test history or error data as high level PCI devices, low level SMBIOS...Shows communication devices such as all embedded and add-on audio devices. ● Asset Control - Shows user input devices such as serial, parallel, USB, network, Firewire, modem, and Bluetooth ports and devices. ● Graphics - Your current system hardware information. ● Test - This button will...
HP xw Workstation series Setup and Troubleshooting Guide
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... tests will run if the entered time is less than the necessary time to be executed, either the CD or USB flash drive and select HP Memory Test from within the HP Vision Diagnostics application. Performs all available tests, and you want the test to run for input during tests. Offers ... over a specified number of loops, enter the number of Loops or Total Test Time. NOTE: Memory can change test parameters to fit your workstation, exit HP Vision Field Diagnostic, boot to either Number of loops to run all selected tests. The Duration of Test options control the duration of the test...
... tests will run if the entered time is less than the necessary time to be executed, either the CD or USB flash drive and select HP Memory Test from within the HP Vision Diagnostics application. Performs all available tests, and you want the test to run for input during tests. Offers ... over a specified number of loops, enter the number of Loops or Total Test Time. NOTE: Memory can change test parameters to fit your workstation, exit HP Vision Field Diagnostic, boot to either Number of loops to run all selected tests. The Duration of Test options control the duration of the test...
HP xw Workstation series Setup and Troubleshooting Guide
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... test is : ● Current Loop - Shows the total time elapsed since the beginning of the History Log. Push the Cancel button to either floppy or USB flash drive by clicking the Save button. The contents of the History Log may be drawn The available data is currently running ● Passed (green...
... test is : ● Current Loop - Shows the total time elapsed since the beginning of the History Log. Push the Cancel button to either floppy or USB flash drive by clicking the Save button. The contents of the History Log may be drawn The available data is currently running ● Passed (green...
HP xw Workstation series Setup and Troubleshooting Guide
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... information on the numerical error code that may appear in the Errors tab. ● The Memory test tab section provides information on the HP Memory Test application that should be prepared to provide the Warranty ID. ● The Clear Errors button will clear the contents of the...9679; The Test components section provides a description of each test, as well as a HTML file to either floppy or USB flash drive by clicking the Save button. When contacting the HP Support Center for assistance with a hardware failure, please be performed to resolve the failed hardware. ● The Warranty ...
... information on the numerical error code that may appear in the Errors tab. ● The Memory test tab section provides information on the HP Memory Test application that should be prepared to provide the Warranty ID. ● The Clear Errors button will clear the contents of the...9679; The Test components section provides a description of each test, as well as a HTML file to either floppy or USB flash drive by clicking the Save button. When contacting the HP Support Center for assistance with a hardware failure, please be performed to resolve the failed hardware. ● The Warranty ...
HP xw Workstation series Setup and Troubleshooting Guide
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... the screen. Self-troubleshooting with HP Insight Diagnostics (only available for the HP xw9400 Workstation) HP Insight Diagnostics is an offline diagnostic utility that the html files have been written to the inserted diskette or USB flash drive. With this utility, you to perform system testing. HP Help and Support Center The HP Help and Support Center is...
... the screen. Self-troubleshooting with HP Insight Diagnostics (only available for the HP xw9400 Workstation) HP Insight Diagnostics is an offline diagnostic utility that the html files have been written to the inserted diskette or USB flash drive. With this utility, you to perform system testing. HP Help and Support Center The HP Help and Support Center is...
HP xw Workstation series Setup and Troubleshooting Guide
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... blank, plug the monitor into a different video port on the workstation if one is available. For a list of support telephone numbers for your region, visit http://www.hp.com/support, select your region, and click Contact HP in this section. ENWW Power-On Self Test error messages 39...● All mass storage devices ● Processors ● Controllers ● Fans ● Temperature sensors ● Cables (front/rear panels, audio, and USB ports) Find additional information about performing the operation, contact an HP customer care center, or contact an authorized dealer or reseller.
... blank, plug the monitor into a different video port on the workstation if one is available. For a list of support telephone numbers for your region, visit http://www.hp.com/support, select your region, and click Contact HP in this section. ENWW Power-On Self Test error messages 39...● All mass storage devices ● Processors ● Controllers ● Fans ● Temperature sensors ● Cables (front/rear panels, audio, and USB ports) Find additional information about performing the operation, contact an HP customer care center, or contact an authorized dealer or reseller.
HP xw Workstation series Setup and Troubleshooting Guide
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...problem persists, replace the RTC battery. Network driver is available from the hard drive to USB keyboard or mouse. Cursor will not move using Computer Setup (F10). The solenoid hood ...fans are matched and installed in to create more than four seconds. Transfer data from HP. Use the key located on installing a new battery, or contact an authorized dealer ...connection, or use the arrow keys. functional. Table 5-1 General installation problems Problem Cause Solution Workstation appears locked Software control of the up and will not turn off . CAUTION: When ...
...problem persists, replace the RTC battery. Network driver is available from the hard drive to USB keyboard or mouse. Cursor will not move using Computer Setup (F10). The solenoid hood ...fans are matched and installed in to create more than four seconds. Transfer data from HP. Use the key located on installing a new battery, or contact an authorized dealer ...connection, or use the arrow keys. functional. Table 5-1 General installation problems Problem Cause Solution Workstation appears locked Software control of the up and will not turn off . CAUTION: When ...
HP xw Workstation series Setup and Troubleshooting Guide
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...use, that all internal power supply cables. Check that the power button harness is off . Contact HP for assistance. System unable to upgrade your hard drive, CD, diskette, or USB removable device (for less than 4 seconds. 2. The problem might be on the system board. ...your ROM. Nine beeps. ● The problem might be on clearing CMOS. 2. Check that enables you remove a component. 1. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference ...
...use, that all internal power supply cables. Check that the power button harness is off . Contact HP for assistance. System unable to upgrade your hard drive, CD, diskette, or USB removable device (for less than 4 seconds. 2. The problem might be on the system board. ...your ROM. Nine beeps. ● The problem might be on clearing CMOS. 2. Check that enables you remove a component. 1. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference ...
Hardware Support Matrix for Linux
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...Linux driver support for Linux - Hyperthreading is NOT supported) HP workstation base system RH EL DT 5.4 or later (x86 & x86_64) Base system includes: Chassis, System Board, USB, Power Supply, etc. • Localization Kit (See footnote 1) HP localization kit • Software Remote Graphics Software All Supported Processors...Quadro NVS450 NVIDIA Quadro FX380 NVIDIA Quadro FX580 NVIDIA Quadro FX1800 NVIDIA Quadro FX3800 ATI v3700 PCI-E ATI v5700 PCI-E ATI v7750 PCI-E System RAM Minimum (MB) Maximum Hard Disks • • • • • • • • • 1GB...
...Linux driver support for Linux - Hyperthreading is NOT supported) HP workstation base system RH EL DT 5.4 or later (x86 & x86_64) Base system includes: Chassis, System Board, USB, Power Supply, etc. • Localization Kit (See footnote 1) HP localization kit • Software Remote Graphics Software All Supported Processors...Quadro NVS450 NVIDIA Quadro FX380 NVIDIA Quadro FX580 NVIDIA Quadro FX1800 NVIDIA Quadro FX3800 ATI v3700 PCI-E ATI v5700 PCI-E ATI v7750 PCI-E System RAM Minimum (MB) Maximum Hard Disks • • • • • • • • • 1GB...
Hardware Support Matrix for Linux
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...) HP workstation base system RH EL WS 4.8 or later (x86 & EM64T) RH EL DT 5.3 or later (x86 & x86_64) Base system includes: Chassis, System Board, USB, Power Supply, etc. • • Localization Kit (See footnote 1) HP localization...RAM Minimum (MB) Maximum Hard Disks • • 1GB 16GB • • 1GB 16GB All Supported SAS disk drives All Supported SSD disk drives All Supported SATA disk drives All Supported USB Drive Keys Network Cards (no spaceball support) HP 3-Button Mouse, PS/2 HP Scroll Mouse, PS/2 HP Optical Scroll Mouse, USB HP Standard Keyboard, USB...
...) HP workstation base system RH EL WS 4.8 or later (x86 & EM64T) RH EL DT 5.3 or later (x86 & x86_64) Base system includes: Chassis, System Board, USB, Power Supply, etc. • • Localization Kit (See footnote 1) HP localization...RAM Minimum (MB) Maximum Hard Disks • • 1GB 16GB • • 1GB 16GB All Supported SAS disk drives All Supported SSD disk drives All Supported SATA disk drives All Supported USB Drive Keys Network Cards (no spaceball support) HP 3-Button Mouse, PS/2 HP Scroll Mouse, PS/2 HP Optical Scroll Mouse, USB HP Standard Keyboard, USB...
Hardware Support Matrix for Linux
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...) and the LSI 8888 ELP (RAID 0,1, 5 SAS Only). footnote 6 - Hardware Support Matrix for Current HP Linux Workstations Z600 Red Hat Linux Support First time support begins with RHEL4.7 (x86 & x86_64), RHEL5.3 (x86 & ...RAM Minimum (MB) Maximum Hard Disks • • 1GB 24GB • • 1GB 24GB All Supported SAS disk drives All Supported SSD disk drives 5 5 • • All Supported SATA disk drives All Supported USB Drive Keys Network Cards (no spaceball support) HP 3-Button Mouse, PS/2 HP Scroll Mouse, PS/2 HP Optical Scroll Mouse, USB HP Standard Keyboard, USB...
...) and the LSI 8888 ELP (RAID 0,1, 5 SAS Only). footnote 6 - Hardware Support Matrix for Current HP Linux Workstations Z600 Red Hat Linux Support First time support begins with RHEL4.7 (x86 & x86_64), RHEL5.3 (x86 & ...RAM Minimum (MB) Maximum Hard Disks • • 1GB 24GB • • 1GB 24GB All Supported SAS disk drives All Supported SSD disk drives 5 5 • • All Supported SATA disk drives All Supported USB Drive Keys Network Cards (no spaceball support) HP 3-Button Mouse, PS/2 HP Scroll Mouse, PS/2 HP Optical Scroll Mouse, USB HP Standard Keyboard, USB...
Hardware Support Matrix for Linux
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...on the HPIKL (FreeDos) configuration. Hardware RAID is NOT supported) HP workstation base system RH EL WS 4.8 or later (x86 & EM64T) RH EL DT 5.3... Quadro FX5800 Tesla C1060 ATI v3700 PCI-E ATI v5700 PCI-E ATI v7750 PCI-E System RAM Minimum (MB) Maximum Hard Disks • • 9 • • •... SATA disk drives All Supported USB Drive Keys Network Cards (no spaceball support) HP 3-Button Mouse, PS/2 HP Scroll Mouse, PS/2 HP Optical Scroll Mouse, USB HP Standard Keyboard, USB Modular keyboard/ TPM module/ Smart card HP Printers All supported monitors •...
...on the HPIKL (FreeDos) configuration. Hardware RAID is NOT supported) HP workstation base system RH EL WS 4.8 or later (x86 & EM64T) RH EL DT 5.3... Quadro FX5800 Tesla C1060 ATI v3700 PCI-E ATI v5700 PCI-E ATI v7750 PCI-E System RAM Minimum (MB) Maximum Hard Disks • • 9 • • •... SATA disk drives All Supported USB Drive Keys Network Cards (no spaceball support) HP 3-Button Mouse, PS/2 HP Scroll Mouse, PS/2 HP Optical Scroll Mouse, USB HP Standard Keyboard, USB Modular keyboard/ TPM module/ Smart card HP Printers All supported monitors •...