HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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Audible beep and LED code definitions Refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
Audible beep and LED code definitions Refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
HP xw Workstation series Setup and Troubleshooting Guide
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...is connected to restart the system. The latest PCNs are proactive notifications for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. Refer to the change in Computer Setup (F10). Under Resources for (for blinking LEDs on the... that the workstation and monitor are error codes that help you have been installed. You can select the default VGA source in the manufacturing process. 3. At startup ● Verify that they may need to qualify prior to the Diagnostic lights and audible (beep) codes section of ...
...is connected to restart the system. The latest PCNs are proactive notifications for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. Refer to the change in Computer Setup (F10). Under Resources for (for blinking LEDs on the... that the workstation and monitor are error codes that help you have been installed. You can select the default VGA source in the manufacturing process. 3. At startup ● Verify that they may need to qualify prior to the Diagnostic lights and audible (beep) codes section of ...
HP xw Workstation series Setup and Troubleshooting Guide
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...can result in On/Off mode, run Computer Setup (F10). See Diagnostic lights and audible (beep) codes on page 42 to the Service and Technical Reference Guide, which is not turned workstation to verify the proper installation. Table 5-2 Hardware installation problems Problem Probable Cause Recommended Solution Device ...down . Manually turn on the external device is available through a link on . on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Reboot the workstation, and follow the instructions for four seconds. Wrong memory modules 1.
...can result in On/Off mode, run Computer Setup (F10). See Diagnostic lights and audible (beep) codes on page 42 to the Service and Technical Reference Guide, which is not turned workstation to verify the proper installation. Table 5-2 Hardware installation problems Problem Probable Cause Recommended Solution Device ...down . Manually turn on the external device is available through a link on . on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Reboot the workstation, and follow the instructions for four seconds. Wrong memory modules 1.
HP xw Workstation series Setup and Troubleshooting Guide
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.... Contact HP for assistance. pause. Three beeps. Power failure (power supply CAUTION: Internal components might be blocked 1. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Disk or "Hibernate" mode. If problems persist, there might be in Suspend to Disk or "Hibernate" mode. Four beeps. Table 5-3 Diagnostic lights and audible codes Activity...
.... Contact HP for assistance. pause. Three beeps. Power failure (power supply CAUTION: Internal components might be blocked 1. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Disk or "Hibernate" mode. If problems persist, there might be in Suspend to Disk or "Hibernate" mode. Four beeps. Table 5-3 Diagnostic lights and audible codes Activity...
HP xw Workstation series Setup and Troubleshooting Guide
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... pause. Disconnect ALL internal power supply cables. Contact HP for assistance. 44 Chapter 5 Troubleshooting ENWW Replace third-party memory with HP memory. 4. Six beeps. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Seven beeps. System board failure (ROM 1. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory...
... pause. Disconnect ALL internal power supply cables. Contact HP for assistance. 44 Chapter 5 Troubleshooting ENWW Replace third-party memory with HP memory. 4. Six beeps. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Seven beeps. System board failure (ROM 1. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory...
HP xw Workstation series Setup and Troubleshooting Guide
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... Press and hold the power button for less than 4 seconds. Check that unit is off . c. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by ...second pause. Eight beeps. Invalid ROM based on but does ● times, once every second, not boot. NOTE: Refer to the system board. 3. SoftPaq is a self-extracting executable, which contains instructions for less than 4 seconds. 2. Contact HP for assistance. * Some workstation models (such ...
... Press and hold the power button for less than 4 seconds. Check that unit is off . c. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by ...second pause. Eight beeps. Invalid ROM based on but does ● times, once every second, not boot. NOTE: Refer to the system board. 3. SoftPaq is a self-extracting executable, which contains instructions for less than 4 seconds. 2. Contact HP for assistance. * Some workstation models (such ...
HP xw8400 Workstation - Service and Technical Reference Guide
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Lay the workstation on its side with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in this condition. Press the green tab at the base of the memory fan (1) and ...
Lay the workstation on its side with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in this condition. Press the green tab at the base of the memory fan (1) and ...
HP xw8400 Workstation - Service and Technical Reference Guide
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...Are the workstation and monitor connected to : ● Run diagnostics. ● View the hardware configuration of the system. 102 Chapter 5 System diagnostics and troubleshooting ENWW See Diagnostic light codes on ...hold any of the diagnostic utilities, use the following table. HP Insight Diagnostics Offline Edition The HP Insight Diagnostics utility enables you to perform testing and to view... updates? If the system beeps, then the keyboard is operating correctly. ● Examine all cables for loose or incorrect connections. ● Reconfigure the workstation after installing a non-PNP...
...Are the workstation and monitor connected to : ● Run diagnostics. ● View the hardware configuration of the system. 102 Chapter 5 System diagnostics and troubleshooting ENWW See Diagnostic light codes on ...hold any of the diagnostic utilities, use the following table. HP Insight Diagnostics Offline Edition The HP Insight Diagnostics utility enables you to perform testing and to view... updates? If the system beeps, then the keyboard is operating correctly. ● Examine all cables for loose or incorrect connections. ● Reconfigure the workstation after installing a non-PNP...
HP xw8400 Workstation - Service and Technical Reference Guide
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...information. ● Test Components-Reloads and refreshes all components and display component details after the refresh. Diagnostic light codes NOTE: The beeps are related to exit diagnostics. Clicking the Clear Error Log button clears the contents of times the test has failed. Diagnostic...the option to your workstation. Te error count is the number of the Error Log. Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. After that ...
...information. ● Test Components-Reloads and refreshes all components and display component details after the refresh. Diagnostic light codes NOTE: The beeps are related to exit diagnostics. Clicking the Clear Error Log button clears the contents of times the test has failed. Diagnostic...the option to your workstation. Te error count is the number of the Error Log. Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. After that ...
HP xw8400 Workstation - Service and Technical Reference Guide
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... 2 beeps 1. Blinks red 3 times, once per CAUTION: Disconnect AC power from the workstation before reseating or replacing second, then 2-second pause, 3 components because there is power to the system board even when the workstation is powered down. Verify the power supply functionality. Contact HP for ...to the system board even when the workstation is powered beeps down. Plug in and seated properly, but is running. 2. Blinks red 4 times, once per Thermal shutdown. Remove expansion cards one at a time. 2. ENWW Diagnostic error codes 107 System does not power on....
... 2 beeps 1. Blinks red 3 times, once per CAUTION: Disconnect AC power from the workstation before reseating or replacing second, then 2-second pause, 3 components because there is power to the system board even when the workstation is powered down. Verify the power supply functionality. Contact HP for ...to the system board even when the workstation is powered beeps down. Plug in and seated properly, but is running. 2. Blinks red 4 times, once per Thermal shutdown. Remove expansion cards one at a time. 2. ENWW Diagnostic error codes 107 System does not power on....
HP xw8400 Workstation - Service and Technical Reference Guide
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...xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) 2. For systems with HP memory. 4. Continue adding devices to ensure all are secure on the system board: ◦...pause, 5 beeps CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is good. ... pause, 7 beeps. Pre-video memory error. 1. Open the access panel and ensure the following steps. 1. Reseat DIMMs 2. Replace the graphics card. 3. b. Table 5-2 Diagnostic LED codes (continued) Chassis...
...xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) 2. For systems with HP memory. 4. Continue adding devices to ensure all are secure on the system board: ◦...pause, 5 beeps CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is good. ... pause, 7 beeps. Pre-video memory error. 1. Open the access panel and ensure the following steps. 1. Reseat DIMMs 2. Replace the graphics card. 3. b. Table 5-2 Diagnostic LED codes (continued) Chassis...
HP xw8400 Workstation - Service and Technical Reference Guide
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...pause, 9 components because there is power to the system board even when the workstation is powered beeps down. Restart the workstation using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP Drive Key). Upgrade the ROM using the power button. Software control of various...1. Replace system board. Replace the processor. * Refer to the Service and Technical Reference Guide for your workstation for each. Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action System board failure (ROM ...
...pause, 9 components because there is power to the system board even when the workstation is powered beeps down. Restart the workstation using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP Drive Key). Upgrade the ROM using the power button. Software control of various...1. Replace system board. Replace the processor. * Refer to the Service and Technical Reference Guide for your workstation for each. Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action System board failure (ROM ...
HP xw8400 Service and Technical Reference Guide
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... panel on page 60). Figure 4-15 Identifying memory slots The BIOS generates warnings/errors on its side with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in this condition. Installing a DIMM 1. Disconnect power from smallest... to expose the memory modules. Figure 4-16 Rotating the memory fan 70 Chapter 4 Removal and replacement procedures ENWW Lay the workstation on invalid memory...
... panel on page 60). Figure 4-15 Identifying memory slots The BIOS generates warnings/errors on its side with a diagnostics 2006 code for memory error (five beeps and blinks). ● If the BIOS can still be booted in this condition. Installing a DIMM 1. Disconnect power from smallest... to expose the memory modules. Figure 4-16 Rotating the memory fan 70 Chapter 4 Removal and replacement procedures ENWW Lay the workstation on invalid memory...
HP xw8400 Service and Technical Reference Guide
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... is running. 2. Diagnostic error codes This sections provides an overview of the diagnostic lights and error codes that the fan assembly is properly attached. Diagnostic light codes NOTE The beeps are properly connected to your workstation. Verify that the workstation air vents are related to the.... Blinks red 2 times, once per Thermal shutdown. Contact HP for assistance 4. OR Press power button. Open the access panel, press power button, and see if the processor fan spins. Contact HP for assistance. 106 Chapter 5 System diagnostics and troubleshooting ENWW...
... is running. 2. Diagnostic error codes This sections provides an overview of the diagnostic lights and error codes that the fan assembly is properly attached. Diagnostic light codes NOTE The beeps are properly connected to your workstation. Verify that the workstation air vents are related to the.... Blinks red 2 times, once per Thermal shutdown. Contact HP for assistance 4. OR Press power button. Open the access panel, press power button, and see if the processor fan spins. Contact HP for assistance. 106 Chapter 5 System diagnostics and troubleshooting ENWW...
HP xw8400 Service and Technical Reference Guide
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... 24-pin main power (all devices and then reinstalling one at a time until workstation fails. Reseat the graphics card. 2. Plug in AC power. ● If ... second, then 2-second pause, 3 beeps 1. For systems with graphics cards, perform the following connections are functioning properly. 3. Replace third-party memory with HP memory. 4. Disconnect AC power. Locate ... (xw8000/xw9000 series) 2. ENWW Diagnostic error codes 107 b. Open the access panel and ensure the following steps. 1. Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and ...
... 24-pin main power (all devices and then reinstalling one at a time until workstation fails. Reseat the graphics card. 2. Plug in AC power. ● If ... second, then 2-second pause, 3 beeps 1. For systems with graphics cards, perform the following connections are functioning properly. 3. Replace third-party memory with HP memory. 4. Disconnect AC power. Locate ... (xw8000/xw9000 series) 2. ENWW Diagnostic error codes 107 b. Open the access panel and ensure the following steps. 1. Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and ...
HP xw8400 Service and Technical Reference Guide
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...or USB removable device (e.g., HP Drive Key). Replace the processor. * Refer to boot. Blinks red 9 times, once per second, then 2 second pause, 8 beeps Invalid ROM based on but is unable to the Service and Technical Reference Guide for your workstation for BIST information. 108...://www.hp.com/support/workstation_manuals. 3. Replace system board. Replace the system board. 2. Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Blinks red 7 times, once per second, then 2 second pause, 7 beeps. System...
...or USB removable device (e.g., HP Drive Key). Replace the processor. * Refer to boot. Blinks red 9 times, once per second, then 2 second pause, 8 beeps Invalid ROM based on but is unable to the Service and Technical Reference Guide for your workstation for BIST information. 108...://www.hp.com/support/workstation_manuals. 3. Replace system board. Replace the system board. 2. Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Activity Diagnosis and Service Action Blinks red 7 times, once per second, then 2 second pause, 7 beeps. System...
Setup and Troubleshooting Guide
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Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Setup and Troubleshooting Guide
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...workstation QuickSpecs. To access the QuickSpecs, visit http://www.hp.com/go /workstationsupport. Locating warranty information. To use this utility, see Self Troubleshooting for more information on the side of the unit and at the rear of beeps and LED See Diagnostic Lights and Audible (Beep) Codes...Accessing Web-based support tools to the workstation. and Canada, call technical support, see HP Insight Diagnostics. Sign up for more information. Locating information about codes. The Documentation and Diagnostics CD contains the HP Insight Diagnostics utility. Locating the latest ...
...workstation QuickSpecs. To access the QuickSpecs, visit http://www.hp.com/go /workstationsupport. Locating warranty information. To use this utility, see Self Troubleshooting for more information on the side of the unit and at the rear of beeps and LED See Diagnostic Lights and Audible (Beep) Codes...Accessing Web-based support tools to the workstation. and Canada, call technical support, see HP Insight Diagnostics. Sign up for more information. Locating information about codes. The Documentation and Diagnostics CD contains the HP Insight Diagnostics utility. Locating the latest ...