HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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To use this utility, refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5
To use this utility, refer to the workstation. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. ENWW Product diagnostics 5
HP xw Workstation series Setup and Troubleshooting Guide
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... proactive notifications for product changes occurring within a 30-60 day window of the effective date of this document for at : http://www.hp.com/go /quickspecs. ● Verify that they may need to qualify prior to the change in suspend mode, shut down , unplug.... ● Check all required device drivers have installed an operating system other option. Refer to the Diagnostic lights and audible (beep) codes section of the workstation. Product Change Notifications Product Change Notifications (PCNs) are located at least four seconds, then press the power button again to restart...
... proactive notifications for product changes occurring within a 30-60 day window of the effective date of this document for at : http://www.hp.com/go /quickspecs. ● Verify that they may need to qualify prior to the change in suspend mode, shut down , unplug.... ● Check all required device drivers have installed an operating system other option. Refer to the Diagnostic lights and audible (beep) codes section of the workstation. Product Change Notifications Product Change Notifications (PCNs) are located at least four seconds, then press the power button again to restart...
HP xw Workstation series Setup and Troubleshooting Guide
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...possible causes. Manually turn on . Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of new Turn off the workstation, turn on the external device, then turn off the ... See Diagnostic lights and audible (beep) codes on page 42 to resolve the resource conflict. Wrong memory modules 1. Cables of the workstation. Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Workstation will not start. A new device...
...possible causes. Manually turn on . Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and operation codes as well as part of new Turn off the workstation, turn on the external device, then turn off the ... See Diagnostic lights and audible (beep) codes on page 42 to resolve the resource conflict. Wrong memory modules 1. Cables of the workstation. Observe the beeps and LED lights on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Workstation will not start. A new device...
HP xw Workstation series Setup and Troubleshooting Guide
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...HP for assistance. 4. Reseat the processor. Four beeps. Open the access panel and ensure the following connections are secure on . Green Power LED blinks four times, once per second.** No beeps Workstation in the processor fan. The BIOS option you remove a component. 1. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM...lights and audible codes Activity Possible cause Recommended action Green Power LED On. Green Power LED blinks every two seconds.** No beeps. None Green Power LED blinks three times, once per second.** No beeps. If the ...
...HP for assistance. 4. Reseat the processor. Four beeps. Open the access panel and ensure the following connections are secure on . Green Power LED blinks four times, once per second.** No beeps Workstation in the processor fan. The BIOS option you remove a component. 1. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to RAM...lights and audible codes Activity Possible cause Recommended action Green Power LED On. Green Power LED blinks every two seconds.** No beeps. None Green Power LED blinks three times, once per second.** No beeps. If the ...
HP xw Workstation series Setup and Troubleshooting Guide
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.... 3. CAUTION: Internal components might be on clearing CMOS. 2. Contact HP for detailed information on the system board. b. The problem might be in the AC power. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Seven beeps. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector...
.... 3. CAUTION: Internal components might be on clearing CMOS. 2. Contact HP for detailed information on the system board. b. The problem might be in the AC power. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Seven beeps. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector...
HP xw Workstation series Setup and Troubleshooting Guide
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... CD, diskette, or USB removable device (for less than 4 seconds. followed by a two-second pause. No beeps. Disconnect the AC power. Disconnect all power supply cables are not blinking. c. Clear CMOS. To download the Softpaq executable, visit http...power supply cables. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible ...
... CD, diskette, or USB removable device (for less than 4 seconds. followed by a two-second pause. No beeps. Disconnect the AC power. Disconnect all power supply cables are not blinking. c. Clear CMOS. To download the Softpaq executable, visit http...power supply cables. Contact HP for assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible ...
HP xw4600 Workstation - Service and Technical Reference Guide
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... brightness and contrast controls of the monitor if the monitor is connected to view the index. Refer to restart the system. ENWW HP troubleshooting resources and tools 109 During operation ● Look for instructions. ● Be sure that all required device drivers have installed...have been installed. if the monitor is dim. ● If the workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. Refer to the Diagnostic lights and audible (beep) codes section of changes to their product, such as the primary VGA adapter...
... brightness and contrast controls of the monitor if the monitor is connected to view the index. Refer to restart the system. ENWW HP troubleshooting resources and tools 109 During operation ● Look for instructions. ● Be sure that all required device drivers have installed...have been installed. if the monitor is dim. ● If the workstation has multiple video sources and only a single monitor, the monitor must install a printer driver. Refer to the Diagnostic lights and audible (beep) codes section of changes to their product, such as the primary VGA adapter...
HP xw4600 Workstation - Service and Technical Reference Guide
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... you to download. 4. If the hard drive LED is good. Verify that the power supply cables are properly connected to http://www.hp.com/support/workstation_swdrivers. 2. Verify power supply functionality. b. Plug in AC power. ◦ If the power supply fan spins and the...power on. Replace the system board. OR Press the power button. Disconnect AC power. To use the download manager: 1. Diagnostic LED codes NOTE: Workstation beeps are displayed. 3. Select Download. Press the power button. Verify that the power button harness is plugged into a working AC outlet. 2....
... you to download. 4. If the hard drive LED is good. Verify that the power supply cables are properly connected to http://www.hp.com/support/workstation_swdrivers. 2. Verify power supply functionality. b. Plug in AC power. ◦ If the power supply fan spins and the...power on. Replace the system board. OR Press the power button. Disconnect AC power. To use the download manager: 1. Diagnostic LED codes NOTE: Workstation beeps are displayed. 3. Select Download. Press the power button. Verify that the power button harness is plugged into a working AC outlet. 2....
HP xw4600 Workstation - Service and Technical Reference Guide
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...times (once per second), then a 2-second pause, and then 4 beeps Power supply failure. 1. For systems with HP memory. 4. Replace the system board. If the fan is plugged in... the workstation air vents are functioning properly. 3. a. Disconnect AC power. c. Power on the workstation. 2. Blinks red 7 times (once per second), then a 2-second pause, and then 3 beeps Processor ... systems with graphic cards: 1. Replace the system board. Table 6-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red ...
...times (once per second), then a 2-second pause, and then 4 beeps Power supply failure. 1. For systems with HP memory. 4. Replace the system board. If the fan is plugged in... the workstation air vents are functioning properly. 3. a. Disconnect AC power. c. Power on the workstation. 2. Blinks red 7 times (once per second), then a 2-second pause, and then 3 beeps Processor ... systems with graphic cards: 1. Replace the system board. Table 6-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red ...
HP xw4600 Workstation - Service and Technical Reference Guide
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Table 6-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 8 times (once per second), then a 2-second pause, and then 9 beeps System powers on the hard drive. Replace the system board. 2. Press and hold the ... ENWW Customer Self Help 113 Blinks red 9 times (once per second), then a 2-second pause, and then 8 beeps Invalid ROM based on the keypad. Restart the workstation. Attempt the normal Windows shutdown procedure. 2. Replace the RTC battery. Hard drive is incorrect. Reflash the ROM. ...
Table 6-1 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 8 times (once per second), then a 2-second pause, and then 9 beeps System powers on the hard drive. Replace the system board. 2. Press and hold the ... ENWW Customer Self Help 113 Blinks red 9 times (once per second), then a 2-second pause, and then 8 beeps Invalid ROM based on the keypad. Restart the workstation. Attempt the normal Windows shutdown procedure. 2. Replace the RTC battery. Hard drive is incorrect. Reflash the ROM. ...