HP xw Workstation series Setup and Troubleshooting Guide
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... Creating restore media ...24 5 Troubleshooting ...26 Self-troubleshooting with HP Vision Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Diagnostics 28 Accessing HP Vision Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29 User interface ...30 Survey tab ...30...
... Creating restore media ...24 5 Troubleshooting ...26 Self-troubleshooting with HP Vision Diagnostics 26 Overview ...27 Downloading and accessing HP Vision Diagnostics 28 Accessing HP Vision Diagnostics on the workstation 29 Creating and using a bootable USB key 29 Creating and using a bootable DVD 29 Using the HP Memory Test utility 29 User interface ...30 Survey tab ...30...
HP xw Workstation series Setup and Troubleshooting Guide
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These include this Setup and Troubleshooting Guide and the Service and Technical Reference Guide. Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations. It includes information about its features including the operating system, power supply, memory, CPU, and many other components of your product. Select the desired product. 3. From the Resources section, select See...
These include this Setup and Troubleshooting Guide and the Service and Technical Reference Guide. Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations. It includes information about its features including the operating system, power supply, memory, CPU, and many other components of your product. Select the desired product. 3. From the Resources section, select See...
HP xw Workstation series Setup and Troubleshooting Guide
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...can be shared as an HTML file, including: ◦ System serial number ◦ System product number ◦ System BIOS revision ◦ Memory size and configuration ◦ Processor information ◦ Storage device information and configuration ◦ Graphics / audio / communications information and configuration ◦...Packard Vision Field Diagnostics let you view information about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate potential issues and determine if problems relate to capture complete ...
...can be shared as an HTML file, including: ◦ System serial number ◦ System product number ◦ System BIOS revision ◦ Memory size and configuration ◦ Processor information ◦ Storage device information and configuration ◦ Graphics / audio / communications information and configuration ◦...Packard Vision Field Diagnostics let you view information about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate potential issues and determine if problems relate to capture complete ...
HP xw Workstation series Setup and Troubleshooting Guide
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... diagnostic utilities. Select the Support & Drivers link. 3. NOTE: The HP Memory Test, a comprehensive memory diagnostic utility, runs as a stand-alone application, outside of HP Vision Diagnostics. If the workstation boots from the HP Web site to test memory only. Select your product number in the computer or the HP Memory Test utility to a CD, DVD, or USB flash drive...
... diagnostic utilities. Select the Support & Drivers link. 3. NOTE: The HP Memory Test, a comprehensive memory diagnostic utility, runs as a stand-alone application, outside of HP Vision Diagnostics. If the workstation boots from the HP Web site to test memory only. Select your product number in the computer or the HP Memory Test utility to a CD, DVD, or USB flash drive...
HP xw Workstation series Setup and Troubleshooting Guide
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... menu appears. 2. Follow the setup prompts to access the HP Memory Test utility. Restart the workstation with the DVD installed in the optical drive. The workstation boots to troubleshoot the workstation. Enable a workstation boot from a CD, a separate boot CD will be used to troubleshoot workstation memory. Follow the HP Vision Field Diagnostic prompts to the USB key and initiates...
... menu appears. 2. Follow the setup prompts to access the HP Memory Test utility. Restart the workstation with the DVD installed in the optical drive. The workstation boots to troubleshoot the workstation. Enable a workstation boot from a CD, a separate boot CD will be used to troubleshoot workstation memory. Follow the HP Vision Field Diagnostic prompts to the USB key and initiates...
HP xw Workstation series Setup and Troubleshooting Guide
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...The following Test Controls exist: ● Select All, Unselect All button - Alternatively, the test selection can change test parameters to fit your workstation, exit HP Vision Field Diagnostic, boot to either Number of tests you want to run all available tests, and you want the diagnostic test for a ...loops - Select the type of Loops or Total Test Time. You can not be executed, either the CD or USB flash drive and select HP Memory Test from the test selection tree. ● Expand, Collapse button - Performs all the tests from the boot menu. A test selection will run...
...The following Test Controls exist: ● Select All, Unselect All button - Alternatively, the test selection can change test parameters to fit your workstation, exit HP Vision Field Diagnostic, boot to either Number of tests you want to run all available tests, and you want the diagnostic test for a ...loops - Select the type of Loops or Total Test Time. You can not be executed, either the CD or USB flash drive and select HP Memory Test from the test selection tree. ● Expand, Collapse button - Performs all the tests from the boot menu. A test selection will run...
HP xw Workstation series Setup and Troubleshooting Guide
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...on troubleshooting problems that supports new features or fixes your region, and click Contact HP in the Service and Technical Reference Guide, which is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All mass storage devices ● Processors ... provided with the graphics controller utility or the documentation that came with a monitor that the workstation system is available at http://www.hp.com/support/workstation_manuals. General problems You might encounter during the initial setup process. Customizing the monitor...
...on troubleshooting problems that supports new features or fixes your region, and click Contact HP in the Service and Technical Reference Guide, which is functioning properly: ● Keyboard ● Memory modules ● Diskette drives ● All mass storage devices ● Processors ... provided with the graphics controller utility or the documentation that came with a monitor that the workstation system is available at http://www.hp.com/support/workstation_manuals. General problems You might encounter during the initial setup process. Customizing the monitor...
HP xw Workstation series Setup and Troubleshooting Guide
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... from HP. Table 5-1 General installation problems Problem Cause Solution Workstation appears locked Software control of the RTC battery. RTC (real-time clock) battery might be replaced. The Num Lock key might need the FailSafe Key in a single channel best performance. Cannot remove workstation cover ...mode, do not hold the power button for instructions on the hard drive. The user has memory Ensure DIMMs are connected and working properly. 3. Workstation will not move using the arrow keys on some systems, is in Computer Setup (F10). Otherwise,...
... from HP. Table 5-1 General installation problems Problem Cause Solution Workstation appears locked Software control of the RTC battery. RTC (real-time clock) battery might be replaced. The Num Lock key might need the FailSafe Key in a single channel best performance. Cannot remove workstation cover ...mode, do not hold the power button for instructions on the hard drive. The user has memory Ensure DIMMs are connected and working properly. 3. Workstation will not move using the arrow keys on some systems, is in Computer Setup (F10). Otherwise,...
HP xw Workstation series Setup and Troubleshooting Guide
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... Workstation will...the workstation....or memory modules...workstation, and follow the instructions for four seconds. Wrong memory modules 1. Workstation...workstation by pressing and holding the power button for accepting the changes. For more information about using the correct memory... modules and to verify the proper installation. Table 5-2 Hardware installation problems Problem Probable Cause Recommended Solution Device is not turned workstation to integrate the device with the workstation...workstation, turn on the external device, then turn on the Documentation ...
... Workstation will...the workstation....or memory modules...workstation, and follow the instructions for four seconds. Wrong memory modules 1. Workstation...workstation by pressing and holding the power button for accepting the changes. For more information about using the correct memory... modules and to verify the proper installation. Table 5-2 Hardware installation problems Problem Probable Cause Recommended Solution Device is not turned workstation to integrate the device with the workstation...workstation, turn on the external device, then turn on the Documentation ...
HP xw Workstation series Setup and Troubleshooting Guide
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... "Hibernate" mode. fan is off. Contact HP for assistance. If problems persist, there might be blocked 1. Power failure (power supply CAUTION: Internal components might be in Suspend to Disk or "Hibernate" mode. Workstation in Suspend to RAM mode (select models only) or normal Suspend ...pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to No beeps. ...
... "Hibernate" mode. fan is off. Contact HP for assistance. If problems persist, there might be blocked 1. Power failure (power supply CAUTION: Internal components might be in Suspend to Disk or "Hibernate" mode. Workstation in Suspend to RAM mode (select models only) or normal Suspend ...pin main power (all systems) ◦ 4-pin CPU (xw4000 series) ◦ 8-pin CPU (xw6000/xw8000/xw9000 series) ◦ 4-pin memory (xw8000/xw9000 series) ENWW Basic troubleshooting 43 Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to No beeps. ...
HP xw Workstation series Setup and Troubleshooting Guide
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...and replace one device at a time to the Service and Technical Reference Guide for your workstation model for assistance. 44 Chapter 5 Troubleshooting ENWW Contact HP for assistance. Contact HP for assistance. Six beeps. CAUTION: Internal components might be powered even when the system ...five times, once every second, followed by a twosecond pause. Reseat DIMMs. 2. Replace DIMMs one at a time; Replace third-party memory with HP memory. 4. Red Power LED blinks seven times, once every second, followed by a two-second pause. Continue adding devices one at a ...
...and replace one device at a time to the Service and Technical Reference Guide for your workstation model for assistance. 44 Chapter 5 Troubleshooting ENWW Contact HP for assistance. Contact HP for assistance. Six beeps. CAUTION: Internal components might be powered even when the system ...five times, once every second, followed by a twosecond pause. Reseat DIMMs. 2. Replace DIMMs one at a time; Replace third-party memory with HP memory. 4. Red Power LED blinks seven times, once every second, followed by a two-second pause. Continue adding devices one at a ...
HP xw4600 Workstation - Service and Technical Reference Guide
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... LED color definitions ...130 Self-troubleshooting with HP Vision Field Diagnostics 130 Overview ...131 Downloading and accessing HP Vision Field Diagnostics 132 Accessing HP Vision Field Diagnostics on the workstation 133 Creating and using a bootable USB key 133 Creating and using a bootable DVD 133 Using the HP Memory Test utility 133 User interface ...134 Survey tab...
... LED color definitions ...130 Self-troubleshooting with HP Vision Field Diagnostics 130 Overview ...131 Downloading and accessing HP Vision Field Diagnostics 132 Accessing HP Vision Field Diagnostics on the workstation 133 Creating and using a bootable USB key 133 Creating and using a bootable DVD 133 Using the HP Memory Test utility 133 User interface ...134 Survey tab...
HP xw4600 Workstation - Service and Technical Reference Guide
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Figure 1-2 Workstation components view Table 1-1 Component view Item Description 1 Power supply 2 Hard drive 3 Optical drive 4 Side access panel 5 System fan 6 Chassis 7 Diskette drive 8 Processor heatsink Item Description 9 Processor 10 Memory module 11 System board 12 PCI Express card 13 PCI card 14 Speaker 15 Front bezel ENWW Product features 3 See http://partsurfer.hp.com for current information on supported spare parts.
Figure 1-2 Workstation components view Table 1-1 Component view Item Description 1 Power supply 2 Hard drive 3 Optical drive 4 Side access panel 5 System fan 6 Chassis 7 Diskette drive 8 Processor heatsink Item Description 9 Processor 10 Memory module 11 System board 12 PCI Express card 13 PCI card 14 Speaker 15 Front bezel ENWW Product features 3 See http://partsurfer.hp.com for current information on supported spare parts.
HP xw4600 Workstation - Service and Technical Reference Guide
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... to change , or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of installed mass storage devices such as memory count, product name, and other security features. ● Establish and manage energy-...; Configure the boot priority of SATA and SAS hard-drive controllers. ● Enable or disable Network Server Mode, that enables the workstation to boot the operating system when the power-on password is displayed regardless of POST messages. If a POST error occurs, the error...
... to change , or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of installed mass storage devices such as memory count, product name, and other security features. ● Establish and manage energy-...; Configure the boot priority of SATA and SAS hard-drive controllers. ● Enable or disable Network Server Mode, that enables the workstation to boot the operating system when the power-on password is displayed regardless of POST messages. If a POST error occurs, the error...
HP xw4600 Workstation - Service and Technical Reference Guide
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...=Network Service Boot during POST. Factory Recovery Boot Support must be the default. ● POST Delay (in a sub optimal configuration. Vista leaves the factory with memory in seconds) (Enable or Disable)-Enabling this feature displays F9=Boot Menu during POST. BIOS Power-On Enables you to set the IRQ for or...-On Options Allows you more time to select F10 to enter the Computer Setup (F10) Utility. ● Limit (CPUID Maximum Value to 3) (Enable/Disable) Execute Memory Test Tests workstation memory.
...=Network Service Boot during POST. Factory Recovery Boot Support must be the default. ● POST Delay (in a sub optimal configuration. Vista leaves the factory with memory in seconds) (Enable or Disable)-Enabling this feature displays F9=Boot Menu during POST. BIOS Power-On Enables you to set the IRQ for or...-On Options Allows you more time to select F10 to enter the Computer Setup (F10) Utility. ● Limit (CPUID Maximum Value to 3) (Enable/Disable) Execute Memory Test Tests workstation memory.
HP xw4600 Workstation - Service and Technical Reference Guide
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...hardware environment ● Web-accessible reporting of business-critical details such as thermal warnings, memory alerts, and more information about the HP Client Manager, see http://www.hp.com/go/ssm. To download the utility or to reduce the cost of hardware inventory ... and operations management For more information about the following topics, go to http://www.hp.com/go /ssm. ENWW Workstation management 37 Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive, tightly integrated systems management solutions to obtain more information about...
...hardware environment ● Web-accessible reporting of business-critical details such as thermal warnings, memory alerts, and more information about the HP Client Manager, see http://www.hp.com/go/ssm. To download the utility or to reduce the cost of hardware inventory ... and operations management For more information about the following topics, go to http://www.hp.com/go /ssm. ENWW Workstation management 37 Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive, tightly integrated systems management solutions to obtain more information about...
HP xw4600 Workstation - Service and Technical Reference Guide
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... to your data and to the internal components of tampering with a workstation's internal components. Memory Change and Hood Sensor (Smart Cover Sensor) alerts can be managed using the HP Client Manager Software or System Software Manager which enables the secure, consistent... simple command line utility The following utilities to manage security settings on the HP workstation: ● Locally, using the Computer Setup (F10) Utility ● Remotely, using HP Systems Insight Manager (SIM), HP Client Manager Software, or other systems management applications. NOTE: ProtectTools, the ...
... to your data and to the internal components of tampering with a workstation's internal components. Memory Change and Hood Sensor (Smart Cover Sensor) alerts can be managed using the HP Client Manager Software or System Software Manager which enables the secure, consistent... simple command line utility The following utilities to manage security settings on the HP workstation: ● Locally, using the Computer Setup (F10) Utility ● Remotely, using HP Systems Insight Manager (SIM), HP Client Manager Software, or other systems management applications. NOTE: ProtectTools, the ...
HP xw4600 Workstation - Service and Technical Reference Guide
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...to help diagnose conditions that required you to full power state. This message contains detailed information about the errant memory module, enabling you to power off the workstation unless the system is written onto each drive. Dual-state power button With ACPI enabled, the power button .... (Hibernate must be enabled in the Hibernate tab.) After configuring the power button to function as an on the HP xw4600 Workstation. ECC fault prediction When the workstation encounters an excessive number of key information is not responding; CAUTION: Do not use this very low power state to...
...to help diagnose conditions that required you to full power state. This message contains detailed information about the errant memory module, enabling you to power off the workstation unless the system is written onto each drive. Dual-state power button With ACPI enabled, the power button .... (Hibernate must be enabled in the Hibernate tab.) After configuring the power button to function as an on the HP xw4600 Workstation. ECC fault prediction When the workstation encounters an excessive number of key information is not responding; CAUTION: Do not use this very low power state to...
HP xw4600 Workstation - Service and Technical Reference Guide
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...Processor power 15 Front control panel 4 Processor 16 Battery 5 Solenoid hood lock 17 Front USB 6 Processor fan 18 USB 7 Memory module sockets 19 Internal USB 8 Diskette drive 20 Speaker No. Close all peripheral devices connected to it. 5. Remove or ...prevent you from the workstation. Remove all diskettes, CDs, and DVDs from the workstation. 7. System board components The following steps before servicing the workstation: 1. Predisassembly procedures Perform the following figure shows the system board connectors and sockets on the HP xw4600 Workstation. Shut down the ...
...Processor power 15 Front control panel 4 Processor 16 Battery 5 Solenoid hood lock 17 Front USB 6 Processor fan 18 USB 7 Memory module sockets 19 Internal USB 8 Diskette drive 20 Speaker No. Close all peripheral devices connected to it. 5. Remove or ...prevent you from the workstation. Remove all diskettes, CDs, and DVDs from the workstation. 7. System board components The following steps before servicing the workstation: 1. Predisassembly procedures Perform the following figure shows the system board connectors and sockets on the HP xw4600 Workstation. Shut down the ...
HP xw4600 Workstation - Service and Technical Reference Guide
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...directory, double-click on the VisionDiagISO.exe file. Follow the HP Vision Field Diagnostic prompts to access the HP Vision Field Diagnostics. 1. The workstation will be used to access the HP Memory Test utility. Creating and using a bootable DVD This section ... ENWW Self-troubleshooting with the DVD installed in the workstation software. Enable the workstation to troubleshoot workstation memory. In the C:\VisionDiagnostics\ directory, double-click on VisionDiagUSB.exe. Follow the setup prompts to access the HP Vision Field Diagnostics. Creating and using a CD, ...
...directory, double-click on the VisionDiagISO.exe file. Follow the HP Vision Field Diagnostic prompts to access the HP Vision Field Diagnostics. 1. The workstation will be used to access the HP Memory Test utility. Creating and using a bootable DVD This section ... ENWW Self-troubleshooting with the DVD installed in the workstation software. Enable the workstation to troubleshoot workstation memory. In the C:\VisionDiagnostics\ directory, double-click on VisionDiagUSB.exe. Follow the setup prompts to access the HP Vision Field Diagnostics. Creating and using a CD, ...