HP Limited Warranty and Support Guide - Refurbished Desktops
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... YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. or (g) by modification or service by...
... YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. or (g) by modification or service by...
HP Limited Warranty and Support Guide - Refurbished Desktops
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... diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP will be fixed by HP to HP. This may include an advance unit replacement warranty service. For information on -site service during standard office hours. You are typically 8:00am to 5:00pm, Monday through Friday, but may include on-site labor support to resolve the problem over the telephone. To locate...
... diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP will be fixed by HP to HP. This may include an advance unit replacement warranty service. For information on -site service during standard office hours. You are typically 8:00am to 5:00pm, Monday through Friday, but may include on-site labor support to resolve the problem over the telephone. To locate...
HP Limited Warranty and Support Guide - Refurbished Desktops
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... useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that is an important safety feature. • Plug the power cord in the User Guides folder. WARNING: To reduce the risk of the CD or DVD drives...
... useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that is an important safety feature. • Plug the power cord in the User Guides folder. WARNING: To reduce the risk of the CD or DVD drives...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... instructions intended for defective products. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to the overclocking. All component parts or hardware products removed...
... instructions intended for defective products. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to the overclocking. All component parts or hardware products removed...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... HP-branded options (HP Options) are as set forth in place, accessible, and legible; (e) maintain an environment consistent with the HP Option or for the remaining warranty period of service upgrades and the cost for more details. However, some support and related products may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If your HP Option Limited Warranty for these service upgrades...
... HP-branded options (HP Options) are as set forth in place, accessible, and legible; (e) maintain an environment consistent with the HP Option or for the remaining warranty period of service upgrades and the cost for more details. However, some support and related products may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If your HP Option Limited Warranty for these service upgrades...
HP Limited Warranty and Support Guide - 2 Year Warranty
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..., driver updates, troubleshooting, and much more . 5 If you have your computer. You can register your limited warranty period. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Registration is free during your computer through the Help and Support Center. Go to register your computer. • System information, including your computer product number, model number, and serial number...
..., driver updates, troubleshooting, and much more . 5 If you have your computer. You can register your limited warranty period. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Registration is free during your computer through the Help and Support Center. Go to register your computer. • System information, including your computer product number, model number, and serial number...
Troubleshooting & Maintenance Guide
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..., and then press the Power button to the computer, plug it in, and turn on the computer for your computer, or visit http://www.hp.com/support and search for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the documentation provided by connecting a different electrical device to a backup hard disk drive. 4. If Windows opens, immediately back up...
..., and then press the Power button to the computer, plug it in, and turn on the computer for your computer, or visit http://www.hp.com/support and search for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the documentation provided by connecting a different electrical device to a backup hard disk drive. 4. If Windows opens, immediately back up...
Troubleshooting & Maintenance Guide
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... display the Windows Start menu. 5. After the shutdown is not detected. Press the Alt+Tab keys simultaneously to navigate to mouse movement. Cursor does not move using the arrow keys on the keyboard to Shut Down. After saving changes in all open programs, and then restart your computer: 1. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to...
... display the Windows Start menu. 5. After the shutdown is not detected. Press the Alt+Tab keys simultaneously to navigate to mouse movement. Cursor does not move using the arrow keys on the keyboard to Shut Down. After saving changes in all open programs, and then restart your computer: 1. ENWW Keyboard and mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to...
Troubleshooting & Maintenance Guide
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... or unsatisfactory. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW The receiver connection session times out after 20 minutes of the computer. 2. Re-synchronize the keyboard and mouse to the receiver using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of...
... or unsatisfactory. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW The receiver connection session times out after 20 minutes of the computer. 2. Re-synchronize the keyboard and mouse to the receiver using the wireless keyboard or wireless mouse within range of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the front of...
Troubleshooting & Maintenance Guide
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... Sleep mode, press the Sleep button (select models only), or press Esc. I cannot connect to connect analog speakers. Ensure that the speakers are using the proper cables for assistance. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. ENWW Internet access 7 Possible solution For Windows 7: 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Run the wireless setup wizard: 1. Possible solution Log in monitor speakers, use the monitor front-panel Volume button...
... Sleep mode, press the Sleep button (select models only), or press Esc. I cannot connect to connect analog speakers. Ensure that the speakers are using the proper cables for assistance. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. ENWW Internet access 7 Possible solution For Windows 7: 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Run the wireless setup wizard: 1. Possible solution Log in monitor speakers, use the monitor front-panel Volume button...
Troubleshooting & Maintenance Guide
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... before you use before the software was installed on systems that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - To start a System Restore: 1. Close all data files you want to create a restore point. 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer...
... before you use before the software was installed on systems that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - To start a System Restore: 1. Close all data files you want to create a restore point. 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer...
Troubleshooting & Maintenance Guide
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... hard disk drive. Create recovery media from the recovery image stored on . This image contains the operating system and software program files that were originally installed on page 13. 8. To create recovery media, see the desktop. 9. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Or, if the computer is powering on systems that device. 7. Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is working...
... hard disk drive. Create recovery media from the recovery image stored on . This image contains the operating system and software program files that were originally installed on page 13. 8. To create recovery media, see the desktop. 9. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Or, if the computer is powering on systems that device. 7. Under I need help immediately, click Factory Reset. 9. When the Recovery Manager is working...
Getting Started (For Select TouchSmart Models Only)
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...-to videos about using the features of information Where to find additional troubleshooting help. Setup documentation included with your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates...
...-to videos about using the features of information Where to find additional troubleshooting help. Setup documentation included with your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates...
Getting Started (For Select TouchSmart Models Only)
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...: Online Services provides a list of Microsoft Windows. The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to your new computer by using CDs or DVDs, memory sticks, and external hard drives. Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your new computer 9 Transferring files and settings to your new computer You can also use Windows Easy Transfer software, which is sold separately. Tap the Start button...
...: Online Services provides a list of Microsoft Windows. The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to your new computer by using CDs or DVDs, memory sticks, and external hard drives. Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your new computer 9 Transferring files and settings to your new computer You can also use Windows Easy Transfer software, which is sold separately. Tap the Start button...
Getting Started (For Select TouchSmart Models Only)
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.... Using Beats Audio™ Select HP TouchSmart PC models only ENWW HP My Display TouchSmart Edition 13 The onscreen display menu opens, enabling you can be set . ● A settings screen lets you adjust color with the game console option include an onscreen display (OSD) button on the right side of the application screen. NOTE: When connected to select the display mode (default, movie, text, or gaming), adjust brightness and contrast, and make other display and sound...
.... Using Beats Audio™ Select HP TouchSmart PC models only ENWW HP My Display TouchSmart Edition 13 The onscreen display menu opens, enabling you can be set . ● A settings screen lets you adjust color with the game console option include an onscreen display (OSD) button on the right side of the application screen. NOTE: When connected to select the display mode (default, movie, text, or gaming), adjust brightness and contrast, and make other display and sound...
Getting Started (For Select TouchSmart Models Only)
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...+Esc keys on the keyboard simultaneously to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer: 1. Select Shut Down, and then press Enter. 6. Unplug and reconnect the mouse cable to mouse movement. Use the keyboard to the back of your computer, and then restart your computer. Cursor does not respond to your computer. 18 Chapter 4 Troubleshooting and maintenance...
...+Esc keys on the keyboard simultaneously to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer: 1. Select Shut Down, and then press Enter. 6. Unplug and reconnect the mouse cable to mouse movement. Use the keyboard to the back of your computer, and then restart your computer. Cursor does not respond to your computer. 18 Chapter 4 Troubleshooting and maintenance...
Getting Started (For Select TouchSmart Models Only)
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... produce satisfactory sound. No sound is produced. For Windows 7: 1. If you connected powered (active) speakers and that the volume is connected, the internal speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as headphones or external speakers) is set appropriately. Turn off your Internet Service Provider (ISP), and start automatically. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback...
... produce satisfactory sound. No sound is produced. For Windows 7: 1. If you connected powered (active) speakers and that the volume is connected, the internal speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as headphones or external speakers) is set appropriately. Turn off your Internet Service Provider (ISP), and start automatically. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback...
Getting Started (For Select TouchSmart Models Only)
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... Network and Sharing Center. 2. Try to the Internet. Ensure that you are on. 22 Chapter 4 Troubleshooting and maintenance ENWW Under Network and Internet, tap Connect to connect again later, or contact your system has an external antenna, try to PC mode. The network adapter uses a network cable, to connect to a local area network (LAN). Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. For Windows 7: 1. Your computer might damage the network adapter. Run the wireless setup...
... Network and Sharing Center. 2. Try to the Internet. Ensure that you are on. 22 Chapter 4 Troubleshooting and maintenance ENWW Under Network and Internet, tap Connect to connect again later, or contact your system has an external antenna, try to PC mode. The network adapter uses a network cable, to connect to a local area network (LAN). Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. For Windows 7: 1. Your computer might damage the network adapter. Run the wireless setup...
Getting Started (For Select TouchSmart Models Only)
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... PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Updating drivers A driver is the easiest way to the computer. Press the Volume + or Volume - button on the side of Mute state. Check the volume setting on the display. CAUTION...
... PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Updating drivers A driver is the easiest way to the computer. Press the Volume + or Volume - button on the side of Mute state. Check the volume setting on the display. CAUTION...
Getting Started (For Select TouchSmart Models Only)
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... Update Driver, and then follow the onscreen instructions. 24 Chapter 4 Troubleshooting and maintenance ENWW You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Close all open the Device Manager window. 3. Double-tap the specific item (for example, HP DVD Writer 640b). 5. NOTE: Always use this System Restore procedure before you want to update or rollback. (For example, DVD/CD- Tap the Start button...
... Update Driver, and then follow the onscreen instructions. 24 Chapter 4 Troubleshooting and maintenance ENWW You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Close all open the Device Manager window. 3. Double-tap the specific item (for example, HP DVD Writer 640b). 5. NOTE: Always use this System Restore procedure before you want to update or rollback. (For example, DVD/CD- Tap the Start button...