User Guide
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... ...8 Use the automatic document feeder (ADF 8 Document loading tips ...8 How to load documents ...9 Use the scanner glass ...11 Scan documents ...13 Tips on scanning ...13 Scan from the scanner buttons ...13 Scan from HP Smart Document Scan Software 13 Scan from a document (color dropout 20 Automatically crop scanned image ...20 ENWW iii Table of contents 1 Scanner overview ...1 Scanner components ...2 Scanner front panel ...2 USB and power connections ...3 Scanner software ...4 HP Smart Document Scan Software 4 HP Scanner Tools Utility ...5 Power use third-party scanning software...
... ...8 Use the automatic document feeder (ADF 8 Document loading tips ...8 How to load documents ...9 Use the scanner glass ...11 Scan documents ...13 Tips on scanning ...13 Scan from the scanner buttons ...13 Scan from HP Smart Document Scan Software 13 Scan from a document (color dropout 20 Automatically crop scanned image ...20 ENWW iii Table of contents 1 Scanner overview ...1 Scanner components ...2 Scanner front panel ...2 USB and power connections ...3 Scanner software ...4 HP Smart Document Scan Software 4 HP Scanner Tools Utility ...5 Power use third-party scanning software...
User Guide
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... maintenance ...23 HP Scanner Tools Utility Maintenance tab ...24 Order maintenance and scanning supplies ...24 Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex background 25 Clean the rollers ...27 Replace the rollers ...29 Replace the separation pad ...33 Replace the front panel ...36 5 Troubleshooting ...39 Scanner errors ...40 Basic troubleshooting tips ...41 Scanner installation troubleshooting ...42 Check the cables ...42 Uninstall and then reinstall the HP Scanjet utilities 42 Scanner initialization or hardware problems ...43 Check the USB connection...
... maintenance ...23 HP Scanner Tools Utility Maintenance tab ...24 Order maintenance and scanning supplies ...24 Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex background 25 Clean the rollers ...27 Replace the rollers ...29 Replace the separation pad ...33 Replace the front panel ...36 5 Troubleshooting ...39 Scanner errors ...40 Basic troubleshooting tips ...41 Scanner installation troubleshooting ...42 Check the cables ...42 Uninstall and then reinstall the HP Scanjet utilities 42 Scanner initialization or hardware problems ...43 Check the USB connection...
User Guide
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... Scan. Callout 1 2 Description USB input Power supply input CAUTION: Use care when tilting the unit and do not allow the automatic document feeder (ADF) cover to complete the following tasks: ● View thumbnails of scanning and document-management programs, including: ● HP Smart Document Scan Software ● HP Scanner Tools Utility HP Smart Document Scan Software HP Smart Document Scan Software guides you open the HP Smart Document Scan software. To open the software, double-click the HP Smart Document Scan Software icon on your scanned documents. For more pages...
... Scan. Callout 1 2 Description USB input Power supply input CAUTION: Use care when tilting the unit and do not allow the automatic document feeder (ADF) cover to complete the following tasks: ● View thumbnails of scanning and document-management programs, including: ● HP Smart Document Scan Software ● HP Scanner Tools Utility HP Smart Document Scan Software HP Smart Document Scan Software guides you open the HP Smart Document Scan software. To open the software, double-click the HP Smart Document Scan Software icon on your scanned documents. For more pages...
User Guide
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HP Scanjet Enterprise 7500 TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanner glass with at least 6 mm (0.25 in) of space between items. 12 Chapter 2 Use the scanner ENWW
HP Scanjet Enterprise 7500 TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanner glass with at least 6 mm (0.25 in) of space between items. 12 Chapter 2 Use the scanner ENWW
User Guide
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... computer desktop. ENWW Scan documents 13 Use and to the profiles list, press the Back ( ) button. 3. Do one -sided scans or Scan Duplex ( ) for one of the scan profile setting. or TWAIN-compliant scanning software Tips on scanning ● If the scanner LCD does not display any scan profiles, open the HP Scanner Tools Utility to scan originals using the scanner buttons, follow these steps: 1. Scan from the scanner glass. TIP: Pressing OK displays the scan profile's file type, color mode, and resolution.
... computer desktop. ENWW Scan documents 13 Use and to the profiles list, press the Back ( ) button. 3. Do one -sided scans or Scan Duplex ( ) for one of the scan profile setting. or TWAIN-compliant scanning software Tips on scanning ● If the scanner LCD does not display any scan profiles, open the HP Scanner Tools Utility to scan originals using the scanner buttons, follow these steps: 1. Scan from the scanner glass. TIP: Pressing OK displays the scan profile's file type, color mode, and resolution.
User Guide
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... HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. NOTE: Use the ISIS or TWAIN user interface to set to scan long pages and a page jams, up to 864 mm (34 in) of document pages can choose to scan single pages up to 216 mm x 864 mm (8.5 in x 34 in the Width and Height boxes. Select Custom in the Page size drop-down list, and then type the actual page...
... HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. NOTE: Use the ISIS or TWAIN user interface to set to scan long pages and a page jams, up to 864 mm (34 in) of document pages can choose to scan single pages up to 216 mm x 864 mm (8.5 in x 34 in the Width and Height boxes. Select Custom in the Page size drop-down list, and then type the actual page...
User Guide
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... data transmission. Open the HP Smart Document Scan Software. 2. On the Scan tab of the Profile Settings dialog box, click Hardware Options. 4. ENWW Reduce file size with hardware compression The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from third-party software. Select a scan profile, and then click Edit profile. 3. Use the Data transfer slider to the scanning software on the computer. NOTE: Use the ISIS or TWAIN user...
... data transmission. Open the HP Smart Document Scan Software. 2. On the Scan tab of the Profile Settings dialog box, click Hardware Options. 4. ENWW Reduce file size with hardware compression The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from third-party software. Select a scan profile, and then click Edit profile. 3. Use the Data transfer slider to the scanning software on the computer. NOTE: Use the ISIS or TWAIN user...
User Guide
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... Maintenance tab, click Record Replacement. NOTE: HP recommends that the latch seats firmly. 8. 6. For more information, see the HP Scanner Tools Utility Help. Close the ADF hatch, reconnect the USB cable and power supply to open the HP Scanner Tools Utility. In the Record Replacement section of the way, insert the new roller assembly into the enclosure and slide it to the right until it is needed, which depends on the scanner front panel...
... Maintenance tab, click Record Replacement. NOTE: HP recommends that the latch seats firmly. 8. 6. For more information, see the HP Scanner Tools Utility Help. Close the ADF hatch, reconnect the USB cable and power supply to open the HP Scanner Tools Utility. In the Record Replacement section of the way, insert the new roller assembly into the enclosure and slide it to the right until it is needed, which depends on the scanner front panel...
User Guide
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..., and then turn on the scanner. Replace the stack of the Systems tool in the scanner User Guide. 4. Check the USB connection between the scanner and the computer. 2. Remove the paper from the document feeder. 2. If the message is available on the document feeder is jammed. Sort through the stack to resolve the error: 1. Make sure the paper meets the size and weight specifications, as specified in the Control Panel. ● Vista/Vista, 64 bit, Windows 7: If you...
..., and then turn on the scanner. Replace the stack of the Systems tool in the scanner User Guide. 4. Check the USB connection between the scanner and the computer. 2. Remove the paper from the document feeder. 2. If the message is available on the document feeder is jammed. Sort through the stack to resolve the error: 1. Make sure the paper meets the size and weight specifications, as specified in the Control Panel. ● Vista/Vista, 64 bit, Windows 7: If you...
User Guide
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... USB cable and power cable from the Control Panel to a USB port on the back of an incomplete installation. The USB cable is connected to a USB port on the front of the computer, move it to uninstall the following items: ● ISIS driver ● TWAIN driver ● HP Scanjet 7500 Utilities 3. For additional USB troubleshooting information, see www.hp.com/support, select your country/ region, and then use the search tool to turn off the scanner, and then turn...
... USB cable and power cable from the Control Panel to a USB port on the back of an incomplete installation. The USB cable is connected to a USB port on the front of the computer, move it to uninstall the following items: ● ISIS driver ● TWAIN driver ● HP Scanjet 7500 Utilities 3. For additional USB troubleshooting information, see www.hp.com/support, select your country/ region, and then use the search tool to turn off the scanner, and then turn...
User Guide
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... at the scan destination ● Scanned image is fuzzy ● Scanned pages are out of inactivity, and will not turn on the scanner. ● The scanner may be defective. To change the defaults, complete these steps: 1. Scanner operation problems ● Scanner will not turn on ● Scanner keeps turning off ● The LCD is having display issues or scanner buttons are not working . ◦ Check that the green LED on the power supply case...
... at the scan destination ● Scanned image is fuzzy ● Scanned pages are out of inactivity, and will not turn on the scanner. ● The scanner may be defective. To change the defaults, complete these steps: 1. Scanner operation problems ● Scanner will not turn on ● Scanner keeps turning off ● The LCD is having display issues or scanner buttons are not working . ◦ Check that the green LED on the power supply case...
User Guide
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...) detection check box. Open the HP Smart Document Scan Software. 2. Scanner scans only one item. Check the JPEG compression setting. The hidden pages are staying in an HP Smart Document Scan Software profile, follow these problems, contact HP support at one time. To enable misfeed (multipick) detection in the wrong state. Scanned image is fuzzy Verify that the scanner is having display issues or scanner buttons are not working as one side of a two-sided page ● When scanning using the scanner buttons...
...) detection check box. Open the HP Smart Document Scan Software. 2. Scanner scans only one item. Check the JPEG compression setting. The hidden pages are staying in an HP Smart Document Scan Software profile, follow these problems, contact HP support at one time. To enable misfeed (multipick) detection in the wrong state. Scanned image is fuzzy Verify that the scanner is having display issues or scanner buttons are not working as one side of a two-sided page ● When scanning using the scanner buttons...
User Guide
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... need a searchable document. Make sure the paper guides touch the edges of the originals in the document feeder. If the second scan has the same problem, try scanning to optimize scanning performance, consider the following information. ● To optimize performance, make sure your scanner model, and then search on the printed page The destination printer might not be set to feed incorrectly. When you want to a different printer. 48 Chapter 5 Troubleshooting...
... need a searchable document. Make sure the paper guides touch the edges of the originals in the document feeder. If the second scan has the same problem, try scanning to optimize scanning performance, consider the following information. ● To optimize performance, make sure your scanner model, and then search on the printed page The destination printer might not be set to feed incorrectly. When you want to a different printer. 48 Chapter 5 Troubleshooting...
User Guide
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..., use the HP Scanner Tools Utility to disable the buttons. b. Examine the buttons setting for your scanner model from the list. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4. If the problem persists, proceed with the front panel. Try the following procedure: a. Open Control Panel, select Scanners and Cameras (in Windows 7, select Hardware and Sound, and then select Devices and Printers), and then select your scanner, and ensure that the USB cable...
..., use the HP Scanner Tools Utility to disable the buttons. b. Examine the buttons setting for your scanner model from the list. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4. If the problem persists, proceed with the front panel. Try the following procedure: a. Open Control Panel, select Scanners and Cameras (in Windows 7, select Hardware and Sound, and then select Devices and Printers), and then select your scanner, and ensure that the USB cable...
User Guide
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... rollers. Open the ADF hatch and then close it by pressing firmly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be securely latched. The automatic document feeder (ADF) hatch might contain more than the maximum number of pages. If the power supply is connected to a surge protector, ensure that the power supply is functional. 2. Scanner paper path problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning...
... rollers. Open the ADF hatch and then close it by pressing firmly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be securely latched. The automatic document feeder (ADF) hatch might contain more than the maximum number of pages. If the power supply is connected to a surge protector, ensure that the power supply is functional. 2. Scanner paper path problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning...
User Guide
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... on carbonless copy paper may curl in the scanning software. The scanned images have specified an appropriate page size in the output tray. For information on the original that you cannot flatten curled edges, make sure the curled edges are curling up to see the Care and maintenance section. ● Check that is cut off the computer. Open the automatic document feeder (ADF) hatch. 52 Chapter 5 Troubleshooting ENWW
... on carbonless copy paper may curl in the scanning software. The scanned images have specified an appropriate page size in the output tray. For information on the original that you cannot flatten curled edges, make sure the curled edges are curling up to see the Care and maintenance section. ● Check that is cut off the computer. Open the automatic document feeder (ADF) hatch. 52 Chapter 5 Troubleshooting ENWW
User Guide
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... the scanner buttons To prevent buttons from the computer using scanning software. The LCD Reader enables accessibility software tools to display the LCD text when there is a USB connection error or the scanner is being pushed accidentally, you can still press the Cancel ( ) button on the scanner front panel to the 7500 directory. 2. To turn on the scanner buttons, clear the Disable front panel buttons check box. Open the HP Scanner Tools Utility. 2. ENWW LCD Reader 55 To open the program, double-click...
... the scanner buttons To prevent buttons from the computer using scanning software. The LCD Reader enables accessibility software tools to display the LCD text when there is a USB connection error or the scanner is being pushed accidentally, you can still press the Cancel ( ) button on the scanner front panel to the 7500 directory. 2. To turn on the scanner buttons, clear the Disable front panel buttons check box. Open the HP Scanner Tools Utility. 2. ENWW LCD Reader 55 To open the program, double-click...
User Guide
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... maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of warranty service you receive may not apply to you. HP's limited warranty is unable, within a reasonable time, to repair or replace any country/region or locality where HP has a support presence for the period specified above , due to defects in material and workmanship when properly installed and used. HP...
... maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of warranty service you receive may not apply to you. HP's limited warranty is unable, within a reasonable time, to repair or replace any country/region or locality where HP has a support presence for the period specified above , due to defects in material and workmanship when properly installed and used. HP...
User Guide
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... buttons 55 display problems 47 document feeder load paper 9 tips on loading 8 I import profiles 17 install software troubleshoot 42 E environmental specifications 59 export profiles 17 J jams troubleshoot 52 F features auto color detect 21 automatically crop scanned image 20 color dropout 20 long-page support 18 Misfeed (multipick) detection 21 scan profiles 16 scanner JPEG compression 19 feed rollers replace 29 feeding problems 51 fragile items, scanning 51 front panel replace 36 fuzzy images 47 G glass, clean 25 H hardware compression 19 HP Scanner Tools Utility Maintenance tab 24 uses...
... buttons 55 display problems 47 document feeder load paper 9 tips on loading 8 I import profiles 17 install software troubleshoot 42 E environmental specifications 59 export profiles 17 J jams troubleshoot 52 F features auto color detect 21 automatically crop scanned image 20 color dropout 20 long-page support 18 Misfeed (multipick) detection 21 scan profiles 16 scanner JPEG compression 19 feed rollers replace 29 feeding problems 51 fragile items, scanning 51 front panel replace 36 fuzzy images 47 G glass, clean 25 H hardware compression 19 HP Scanner Tools Utility Maintenance tab 24 uses...
User Guide
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... front panel 2 power use 5 reset 44 specifications 58 scanner glass load original 11 scanner hardware compression 19 scanning strip, clean 25 screen reader 55 separation pad replace 33 skewed images 48 software troubleshoot installation 42 uninstall and reinstall 42, 44 specifications document feeder 58 environmental 59 scanner 58 speed troubleshoot 47 speed, troubleshoot 48 storage specifications 59 streaks troubleshoot 52 stripes troubleshoot 48, 49 supplies order 24 support 55 T temperature specifications 59 troubleshoot basic tips 41 black scans 48 cables 42 check power 44 colored lines...
... front panel 2 power use 5 reset 44 specifications 58 scanner glass load original 11 scanner hardware compression 19 scanning strip, clean 25 screen reader 55 separation pad replace 33 skewed images 48 software troubleshoot installation 42 uninstall and reinstall 42, 44 specifications document feeder 58 environmental 59 scanner 58 speed troubleshoot 47 speed, troubleshoot 48 storage specifications 59 streaks troubleshoot 52 stripes troubleshoot 48, 49 supplies order 24 support 55 T temperature specifications 59 troubleshoot basic tips 41 black scans 48 cables 42 check power 44 colored lines...