User Guide
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... front panel ...2 USB and power connections ...3 Scanner software ...4 HP Smart Document Scan Software 4 HP Scanner Tools Utility ...5 Power use third-party scanning software 17 Import and export HP Smart Document Scan Profiles 17 Scan extra long documents ...18 Reduce file size with scan profiles ...16 View profiles ...16 Create HP Smart Document Scan Software profiles 16 Create scan profiles that use ...5 2 Use the scanner ...7 Load originals ...8 Use the automatic document feeder (ADF 8 Document loading tips ...8 How to load documents ...9 Use the scanner glass ...11 Scan documents...
... front panel ...2 USB and power connections ...3 Scanner software ...4 HP Smart Document Scan Software 4 HP Scanner Tools Utility ...5 Power use third-party scanning software 17 Import and export HP Smart Document Scan Profiles 17 Scan extra long documents ...18 Reduce file size with scan profiles ...16 View profiles ...16 Create HP Smart Document Scan Software profiles 16 Create scan profiles that use ...5 2 Use the scanner ...7 Load originals ...8 Use the automatic document feeder (ADF 8 Document loading tips ...8 How to load documents ...9 Use the scanner glass ...11 Scan documents...
User Guide
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... maintenance ...23 HP Scanner Tools Utility Maintenance tab ...24 Order maintenance and scanning supplies ...24 Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex background 25 Clean the rollers ...27 Replace the rollers ...29 Replace the separation pad ...33 Replace the front panel ...36 5 Troubleshooting ...39 Scanner errors ...40 Basic troubleshooting tips ...41 Scanner installation troubleshooting ...42 Check the cables ...42 Uninstall and then reinstall the HP Scanjet utilities 42 Scanner initialization or hardware problems ...43 Check the USB connection...
... maintenance ...23 HP Scanner Tools Utility Maintenance tab ...24 Order maintenance and scanning supplies ...24 Clean the scanner glass, scanning strip, and automatic document feeder (ADF) duplex background 25 Clean the rollers ...27 Replace the rollers ...29 Replace the separation pad ...33 Replace the front panel ...36 5 Troubleshooting ...39 Scanner errors ...40 Basic troubleshooting tips ...41 Scanner installation troubleshooting ...42 Check the cables ...42 Uninstall and then reinstall the HP Scanjet utilities 42 Scanner initialization or hardware problems ...43 Check the USB connection...
User Guide
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... scanner settings and the actions to open accidentally. For more information, click Help on the HP Smart Document Scan Software menu bar. 4 Chapter 1 Scanner overview ENWW Main Window The Main Window is displayed when you start a scan. Scan Progress Window The Scan Progress Window opens when you open the software, double-click the HP Smart Document Scan Software icon on the desktop. Callout 1 2 Description USB input Power supply input CAUTION: Use care when tilting the unit and do not allow the automatic document feeder (ADF) cover...
... scanner settings and the actions to open accidentally. For more information, click Help on the HP Smart Document Scan Software menu bar. 4 Chapter 1 Scanner overview ENWW Main Window The Main Window is displayed when you start a scan. Scan Progress Window The Scan Progress Window opens when you open the software, double-click the HP Smart Document Scan Software icon on the desktop. Callout 1 2 Description USB input Power supply input CAUTION: Use care when tilting the unit and do not allow the automatic document feeder (ADF) cover...
User Guide
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HP Scanjet Enterprise 7500 TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanner glass with at least 6 mm (0.25 in) of space between items. 12 Chapter 2 Use the scanner ENWW
HP Scanjet Enterprise 7500 TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanner glass with at least 6 mm (0.25 in) of space between items. 12 Chapter 2 Use the scanner ENWW
User Guide
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... the HP Scanner Tools Utility Help. Scan from ISIS- If you press Scan Simplex ( ), the scanner processes the face up side of the scan button ( or ) you press. ● You can start a scan from the HP Smart Document Scan Software. 1. Use and to select the scan profile you press Scan Duplex ( ) and the selected profile is configured to use third-party scanning software. Press either Scan Simplex ( ) for two-sided scans. TIP: Pressing OK displays the scan profile's file type, color mode, and...
... the HP Scanner Tools Utility Help. Scan from ISIS- If you press Scan Simplex ( ), the scanner processes the face up side of the scan button ( or ) you press. ● You can start a scan from the HP Smart Document Scan Software. 1. Use and to select the scan profile you press Scan Duplex ( ) and the selected profile is configured to use third-party scanning software. Press either Scan Simplex ( ) for two-sided scans. TIP: Pressing OK displays the scan profile's file type, color mode, and...
User Guide
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... color scans. The scanning software can uncompress the data in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. To enable JPEG compression in order to set the level of the Profile Settings dialog box, click Hardware Options. 4. Reduce file size with hardware compression 19 The scanner compresses the data during the scanning process. JPEG compression works on the computer. Use the Data transfer slider to create scanned images...
... color scans. The scanning software can uncompress the data in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. To enable JPEG compression in order to set the level of the Profile Settings dialog box, click Hardware Options. 4. Reduce file size with hardware compression 19 The scanner compresses the data during the scanning process. JPEG compression works on the computer. Use the Data transfer slider to create scanned images...
User Guide
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... seated firmly. 7. Close the ADF hatch, reconnect the USB cable and power supply to open the HP Scanner Tools Utility. The HP Scanner Tools Utility can remind you replace the rollers every 100,000 scans. b. 6. For more information, see the HP Scanner Tools Utility Help. Holding the roller assembly door down and out of the Maintenance tab, click Record Replacement. Press the Tools ( ) button on the scanner front panel to the scanner, and then turn on many conditions and might be...
... seated firmly. 7. Close the ADF hatch, reconnect the USB cable and power supply to open the HP Scanner Tools Utility. The HP Scanner Tools Utility can remind you replace the rollers every 100,000 scans. b. 6. For more information, see the HP Scanner Tools Utility Help. Holding the roller assembly door down and out of the Maintenance tab, click Record Replacement. Press the Tools ( ) button on the scanner front panel to the scanner, and then turn on many conditions and might be...
User Guide
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.... A document feeder paper jam has been detected. Remove the paper from the document feeder. 2. Replace the stack of the Systems tool in the scanner User Guide. 4. Follow these steps to an error, see www.hp.com/support. Verify that the computer recognizes the scanner. ● Windows XP/XP, 64 bit: The Windows Device Manager tool is available on the scanner. A hardware failure occurred. Make sure the paper meets the size and weight specifications, as specified in the Control Panel. ●...
.... A document feeder paper jam has been detected. Remove the paper from the document feeder. 2. Replace the stack of the Systems tool in the scanner User Guide. 4. Follow these steps to an error, see www.hp.com/support. Verify that the computer recognizes the scanner. ● Windows XP/XP, 64 bit: The Windows Device Manager tool is available on the scanner. A hardware failure occurred. Make sure the paper meets the size and weight specifications, as specified in the Control Panel. ●...
User Guide
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... Windows 7, the Programs and Features tool) from the scanner. 2. Press the Power ( ) button to turn on the back of an incomplete installation. Use the HP Scanning Software CD that came with the scanner. Use the Add/Remove tool (in that order. Scanner installation troubleshooting ● Check the cables ● Uninstall and then reinstall the HP Scanjet utilities Check the cables Cable type Power cable USB cable Action The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner...
... Windows 7, the Programs and Features tool) from the scanner. 2. Press the Power ( ) button to turn on the back of an incomplete installation. Use the HP Scanning Software CD that came with the scanner. Use the Add/Remove tool (in that order. Scanner installation troubleshooting ● Check the cables ● Uninstall and then reinstall the HP Scanjet utilities Check the cables Cable type Power cable USB cable Action The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner...
User Guide
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....hp.com/support for assistance. 3. If the green LED is plugged into. If power is available to the power outlet or surge protector that came with your computer. 5. Reinstall using the HP Scanning Software CD that the power supply is not on . Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to uninstall the following applications: ● ISIS/TWAIN software ● HP ScanJet Enterprise 7500 Utilities 6. Use the Add/Remove tool...
....hp.com/support for assistance. 3. If the green LED is plugged into. If power is available to the power outlet or surge protector that came with your computer. 5. Reinstall using the HP Scanning Software CD that the power supply is not on . Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to uninstall the following applications: ● ISIS/TWAIN software ● HP ScanJet Enterprise 7500 Utilities 6. Use the Add/Remove tool...
User Guide
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... scanner. ● The scanner may have been unplugged. To change the defaults, complete these steps: 1. Press the Tools ( ) button to turn on , the power supply might not be working as expected ● Scanner does not scan right away ● Scanner scans only one side of a two-sided page ● Scanned pages are missing at the scan destination ● Optimize scanning and task speeds ● The scan is completely black or completely white ● Scanned images...
... scanner. ● The scanner may have been unplugged. To change the defaults, complete these steps: 1. Press the Tools ( ) button to turn on , the power supply might not be working as expected ● Scanner does not scan right away ● Scanner scans only one side of a two-sided page ● Scanned pages are missing at the scan destination ● Optimize scanning and task speeds ● The scan is completely black or completely white ● Scanned images...
User Guide
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... feature stops the scan if multiple pages are not working , or are not scanned. Select a scan profile, and then click Edit. 3. Check the JPEG compression setting. Select the Misfeed (multipick) detection check box. Such software cleans up the image and compresses the data. Clean the scanning strip to process the scanned data. ENWW Scanner operation problems 47 If the scanner exhibits any obstructions in the scanner paper path and make sure the paper width guides are scanned as expected...
... feature stops the scan if multiple pages are not working , or are not scanned. Select a scan profile, and then click Edit. 3. Check the JPEG compression setting. Select the Misfeed (multipick) detection check box. Such software cleans up the image and compresses the data. Clean the scanning strip to process the scanned data. ENWW Scanner operation problems 47 If the scanner exhibits any obstructions in the scanner paper path and make sure the paper width guides are scanned as expected...
User Guide
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... scanner hardware (JPEG) compression. Make sure the paper guides touch the edges of the originals in the document feeder. Optimize scanning and task speeds Several settings influence the total time for example, searchable PDF) takes more time than necessary increases scanning time and creates a larger file with black and white originals. ● Saving a scanned image to a searchable format (for a scanning job. Typically, the use scanner compression with no staples, paper...
... scanner hardware (JPEG) compression. Make sure the paper guides touch the edges of the originals in the document feeder. Optimize scanning and task speeds Several settings influence the total time for example, searchable PDF) takes more time than necessary increases scanning time and creates a larger file with black and white originals. ● Saving a scanned image to a searchable format (for a scanning job. Typically, the use scanner compression with no staples, paper...
User Guide
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... your scanner model from the list. A cable might be disabled outside of the HP Scanner Tools Utility. If so, use the HP Scanner Tools Utility to disable the buttons. If the problem still persists, there may be loose. The HP Scanner Tools Utility might have been used to re-enable the buttons. 3. Examine the buttons setting for your computer. 5. Contact HP Support at www.hp.com/support. 50 Chapter 5 Troubleshooting ENWW b. Try the following procedure: a. Open Control Panel, select Scanners and Cameras (in Windows 7, select...
... your scanner model from the list. A cable might be disabled outside of the HP Scanner Tools Utility. If so, use the HP Scanner Tools Utility to disable the buttons. If the problem still persists, there may be loose. The HP Scanner Tools Utility might have been used to re-enable the buttons. 3. Examine the buttons setting for your computer. 5. Contact HP Support at www.hp.com/support. 50 Chapter 5 Troubleshooting ENWW b. Try the following procedure: a. Open Control Panel, select Scanners and Cameras (in Windows 7, select...
User Guide
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... the pages look skewed as they feed into the scanner paper path, check the resulting scanned images in the document feeder, and remove pages from the output tray. ● Clean the scanner paper path to test the scanner: 1. Follow this procedure to help reduce misfeeds. A problem with the rollers. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work properly...
... the pages look skewed as they feed into the scanner paper path, check the resulting scanned images in the document feeder, and remove pages from the output tray. ● Clean the scanner paper path to test the scanner: 1. Follow this procedure to help reduce misfeeds. A problem with the rollers. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work properly...
User Guide
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... tray. Open the automatic document feeder (ADF) hatch. 52 Chapter 5 Troubleshooting ENWW Originals are clean and unwrinkled. ● Clean the scanning strip, which is to rescan. Verify that must be removed. ● Make sure the paper guides touch the edges of the document is up in the document feeder. For information on the original that you place the originals in the scanner output tray. An item loaded in the scanner jams...
... tray. Open the automatic document feeder (ADF) hatch. 52 Chapter 5 Troubleshooting ENWW Originals are clean and unwrinkled. ● Clean the scanning strip, which is to rescan. Verify that must be removed. ● Make sure the paper guides touch the edges of the document is up in the document feeder. For information on the original that you place the originals in the scanner output tray. An item loaded in the scanner jams...
User Guide
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Open the HP Scanner Tools Utility. 2. NOTE: The LCD Reader is not able to display the LCD text when there is a USB connection error or the scanner is off the scanner buttons, follow these steps: 1. To turn on the scanner buttons, clear the Disable front panel buttons check box. To open the program, double-click hplcd.exe. Control of the scanner buttons LCD Reader The LCD Reader is being pushed accidentally, you always start scans and copies from being shown...
Open the HP Scanner Tools Utility. 2. NOTE: The LCD Reader is not able to display the LCD text when there is a USB connection error or the scanner is off the scanner buttons, follow these steps: 1. To turn on the scanner buttons, clear the Disable front panel buttons check box. To open the program, double-click hplcd.exe. Control of the scanner buttons LCD Reader The LCD Reader is being pushed accidentally, you always start scans and copies from being shown...
User Guide
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... calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of HP products will be defective. HP warrants to you that HP software will not fail to execute its programming instructions due to such defects. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. HP limited warranty statement HP PRODUCT HP ScanJet Enterprise 7500...
... calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of HP products will be defective. HP warrants to you that HP software will not fail to execute its programming instructions due to such defects. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. HP limited warranty statement HP PRODUCT HP ScanJet Enterprise 7500...
User Guide
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... buttons 55 display problems 47 document feeder load paper 9 tips on loading 8 I import profiles 17 install software troubleshoot 42 E environmental specifications 59 export profiles 17 J jams troubleshoot 52 F features auto color detect 21 automatically crop scanned image 20 color dropout 20 long-page support 18 Misfeed (multipick) detection 21 scan profiles 16 scanner JPEG compression 19 feed rollers replace 29 feeding problems 51 fragile items, scanning 51 front panel replace 36 fuzzy images 47 G glass, clean 25 H hardware compression 19 HP Scanner Tools Utility Maintenance tab 24 uses...
... buttons 55 display problems 47 document feeder load paper 9 tips on loading 8 I import profiles 17 install software troubleshoot 42 E environmental specifications 59 export profiles 17 J jams troubleshoot 52 F features auto color detect 21 automatically crop scanned image 20 color dropout 20 long-page support 18 Misfeed (multipick) detection 21 scan profiles 16 scanner JPEG compression 19 feed rollers replace 29 feeding problems 51 fragile items, scanning 51 front panel replace 36 fuzzy images 47 G glass, clean 25 H hardware compression 19 HP Scanner Tools Utility Maintenance tab 24 uses...
User Guide
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P pages missing, troubleshoot 47 pages out of order 48 paper jams 52 misfeeds 51 not feeding 51 troubleshoot 51 paper-path feeding problems 51 parts order 29 power management 5, 46 power supply troubleshoot cable 42 problems with LCD 47 product support 55 profiles import and export 17 programs scan from 14 R reduce file size 19 replace front panel 36 rollers 29 separation pad 33 reset scanner 44 rollers clean 27 replace 29 S scan feeding problems 51 files too large 49 fragile items 51 from HP Smart Document Scan Software 13...
P pages missing, troubleshoot 47 pages out of order 48 paper jams 52 misfeeds 51 not feeding 51 troubleshoot 51 paper-path feeding problems 51 parts order 29 power management 5, 46 power supply troubleshoot cable 42 problems with LCD 47 product support 55 profiles import and export 17 programs scan from 14 R reduce file size 19 replace front panel 36 rollers 29 separation pad 33 reset scanner 44 rollers clean 27 replace 29 S scan feeding problems 51 files too large 49 fragile items 51 from HP Smart Document Scan Software 13...