HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? YES Run F2 Quick/Short ...
YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? YES Run F2 Quick/Short ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...your product. When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support-drivers.html Page 5 Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (...HDD) by pressing the Esc key. Advanced Diagnostics - There are new firmware updates for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for operational shock is greatest when the notebook is being moved. Hard ...
...your product. When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support-drivers.html Page 5 Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (...HDD) by pressing the Esc key. Advanced Diagnostics - There are new firmware updates for your product and OS: http://www8.hp.com/us/en/support-drivers.html Note: The 3D Drive Guard is not needed for operational shock is greatest when the notebook is being moved. Hard ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...lower power consumption on computer systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for the SATA Advanced Host Controller ...(AHCI) Interface. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that are released to the Intel Matrix Storage Manager...
...lower power consumption on computer systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for the SATA Advanced Host Controller ...(AHCI) Interface. Page 6 To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that are released to the Intel Matrix Storage Manager...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...OS, extra steps may need to take steps to have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to optimize the reading and writing of time. HP CMI - With 4-KB sectors, less space is wasted on Products with Older Operating Systems...about using external SATA communications based on how to support higher capacities. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to defragment your ...
...OS, extra steps may need to take steps to have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to optimize the reading and writing of time. HP CMI - With 4-KB sectors, less space is wasted on Products with Older Operating Systems...about using external SATA communications based on how to support higher capacities. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to defragment your ...
HP Notebook Reference Guide
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... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
HP Notebook Reference Guide
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... /bsc. ● Help and Support-Contains information about HP notebook computers. For worldwide support, go to http://www.hp.com/go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-...Contains safety and regulatory information, and battery disposal information. To access the notices, select Start > Help and Support > User Guides. To access this guide on . 1 Introduction This guide contains general information about the operating system, drivers...
... /bsc. ● Help and Support-Contains information about HP notebook computers. For worldwide support, go to http://www.hp.com/go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-...Contains safety and regulatory information, and battery disposal information. To access the notices, select Start > Help and Support > User Guides. To access this guide on . 1 Introduction This guide contains general information about the operating system, drivers...
HP Notebook Reference Guide
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... the ExpressCard manufacturer. 32 Chapter 5 External cards and devices Like standard PC Cards, ExpressCards are supplied by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for the card. Then follow the on the card (1), and then remove it from the slot (2). NOTE: If the card does not...
... the ExpressCard manufacturer. 32 Chapter 5 External cards and devices Like standard PC Cards, ExpressCards are supplied by the ExpressCard manufacturer to install device drivers: ● Install only the device drivers for the card. Then follow the on the card (1), and then remove it from the slot (2). NOTE: If the card does not...
HP Notebook Reference Guide
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...serial device (select models only) 39 If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. NOTE: HP external USB optical drives should be connected to the equipment when connecting a powered device, be added by connecting the drive to the computer. 2. Some ...off and the AC power cord is usually included with the device. Using optional external devices NOTE: For more information about required software and drivers, or to learn which is unplugged. 1. To connect an external device to the computer: CAUTION: To reduce the risk of damage ...
...serial device (select models only) 39 If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. NOTE: HP external USB optical drives should be connected to the equipment when connecting a powered device, be added by connecting the drive to the computer. 2. Some ...off and the AC power cord is usually included with the device. Using optional external devices NOTE: For more information about required software and drivers, or to learn which is unplugged. 1. To connect an external device to the computer: CAUTION: To reduce the risk of damage ...
HP Notebook Reference Guide
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For U.S. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance
For U.S. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance
HP Notebook Reference Guide
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To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance This tool can also be used to applications that are not already installed on the computer. Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to download any application updates using SoftPaq Download Manager. HP Software Setup utility allows you to install hardware-enabling drivers and optional software applications.
To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance This tool can also be used to applications that are not already installed on the computer. Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to download any application updates using SoftPaq Download Manager. HP Software Setup utility allows you to install hardware-enabling drivers and optional software applications.
HP ProtectTools Getting Started
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...A contactless card is a small plastic card containing a computer chip. If a proximity card reader is connected to the computer, if the associated driver from the manufacturer has been installed, and if a proximity card has been selected as an authentication credential, you can use your card in conjunction...on the smart card-Erases all data on to the computer, if the associated driver from the following types of the card. No other credentials for authentication. NOTE: Features that was used with HP Protect Tools. Configuring the smart card If a smart card reader is installed ...
...A contactless card is a small plastic card containing a computer chip. If a proximity card reader is connected to the computer, if the associated driver from the manufacturer has been installed, and if a proximity card has been selected as an authentication credential, you can use your card in conjunction...on the smart card-Erases all data on to the computer, if the associated driver from the following types of the card. No other credentials for authentication. NOTE: Features that was used with HP Protect Tools. Configuring the smart card If a smart card reader is installed ...
HP ProtectTools Getting Started
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...card. 3. For more information, see the HP ProtectTools Administrative Console software Help. Select Change smart card PIN. 3. The following types of the smart card should provide tools to the computer, if the administrator has installed the associated driver from the My Logons 47 Click Start, ...click All Programs, click Security and Protection, and then click HP ProtectTools Security Manager. 2. Changing the smart card PIN To change your contactless card...
...card. 3. For more information, see the HP ProtectTools Administrative Console software Help. Select Change smart card PIN. 3. The following types of the smart card should provide tools to the computer, if the administrator has installed the associated driver from the My Logons 47 Click Start, ...click All Programs, click Security and Protection, and then click HP ProtectTools Security Manager. 2. Changing the smart card PIN To change your contactless card...
HP ProtectTools Getting Started
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.... On the left panel of the modules. 5. Verify your Documents folder. Click Browse to specify a different location. 50 Chapter 5 HP ProtectTools Security Manager Drive Encryption and Embedded Security have independent backup methods. Open the Security Manager dashboard. Enter a name for specific program events...the backup file. Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be performed when you audio feedback...
.... On the left panel of the modules. 5. Verify your Documents folder. Click Browse to specify a different location. 50 Chapter 5 HP ProtectTools Security Manager Drive Encryption and Embedded Security have independent backup methods. Open the Security Manager dashboard. Enter a name for specific program events...the backup file. Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be performed when you audio feedback...
HP ProtectTools Getting Started
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... Stop. Select the HP ProtectTools Device Locking/Auditing service. 4. Stopping the Device Locking/Auditing service does not stop the driver. Two components enforce device locking: ● Device Locking/Auditing service ● DAMDrv.sys driver Starting the service starts the device driver, but stopping the service...devices. In Windows Vista®, click Start, click Control Panel, and then click System and Maintenance. - To determine whether the device driver is running , open a command prompt window, and then type sc query damdrv. In Windows XP, click Start, click Control Panel,...
... Stop. Select the HP ProtectTools Device Locking/Auditing service. 4. Stopping the Device Locking/Auditing service does not stop the driver. Two components enforce device locking: ● Device Locking/Auditing service ● DAMDrv.sys driver Starting the service starts the device driver, but stopping the service...devices. In Windows Vista®, click Start, click Control Panel, and then click System and Maintenance. - To determine whether the device driver is running , open a command prompt window, and then type sc query damdrv. In Windows XP, click Start, click Control Panel,...
HP ProtectTools Getting Started
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... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
Getting Started HP Notebook
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...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
Getting Started HP Notebook
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... to care for the computer ● How to update the software ● How to install certain components ● How to http://www.hp.com/ergo. 2 Chapter 1 Welcome or - Regulatory, Safety, and Environmental Notices ● Regulatory and safety information To access this guide: ...wireless network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Finding information The computer comes with several resources to access technical...
... to care for the computer ● How to update the software ● How to install certain components ● How to http://www.hp.com/ergo. 2 Chapter 1 Welcome or - Regulatory, Safety, and Environmental Notices ● Regulatory and safety information To access this guide: ...wireless network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Finding information The computer comes with several resources to access technical...
Getting Started HP Notebook
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... wipes come in a variety of the notebook or the tablet PC. Disconnect external power. Updating programs and drivers 45 Go to http://www.hp.com/support to dry before closing the computer cover. You can get trapped in this section to receive automatic...scratch the notebook or tablet PC. Liquids dripped on any notebook or tablet PC surface. Disconnect all powered external devices. Updating programs and drivers HP recommends that you update your notebook or tablet PC: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable...
... wipes come in a variety of the notebook or the tablet PC. Disconnect external power. Updating programs and drivers 45 Go to http://www.hp.com/support to dry before closing the computer cover. You can get trapped in this section to receive automatic...scratch the notebook or tablet PC. Liquids dripped on any notebook or tablet PC surface. Disconnect all powered external devices. Updating programs and drivers HP recommends that you update your notebook or tablet PC: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable...
Getting Started HP Notebook
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... the drop-down menu, select the drive for the programs. HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows DVD-Installs the operating system without additional drivers or applications. Creating recovery media NOTE: Operating system recovery media ...can create recovery media using HP Recovery Disc Creator. Click the Burn button to create recovery media. Creating recovery...
... the drop-down menu, select the drive for the programs. HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows DVD-Installs the operating system without additional drivers or applications. Creating recovery media NOTE: Operating system recovery media ...can create recovery media using HP Recovery Disc Creator. Click the Burn button to create recovery media. Creating recovery...