HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... failure that have occurred during POST or when attempting to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics?
... failure that have occurred during POST or when attempting to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics?
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... risk of the tests, the process halts and a Failure ID or Code is not needed for your product and OS: http://www8.hp.com/us /en/support-drivers.html Page 5 Note: The diagnostics may be aborted at any time by automatically "parking the heads" to check for updates for your... product. Note: The diagnostics may be aborted at any way damage an SSD if installed. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Download and install any...
... risk of the tests, the process halts and a Failure ID or Code is not needed for your product and OS: http://www8.hp.com/us /en/support-drivers.html Page 5 Note: The diagnostics may be aborted at any time by automatically "parking the heads" to check for updates for your... product. Note: The diagnostics may be aborted at any way damage an SSD if installed. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Download and install any...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC... models that are released to SATA AHCI mode Using Sysprep with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the...
... Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC... models that are released to SATA AHCI mode Using Sysprep with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...wasted on a 512-byte sector; During this sector size is important to have the latest BIOS, firmware, and driver enhancements for your computer. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of...drive: Page 7 Thus, any business notebook with Older Operating Systems It is now limiting HDD capacity. Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. Please refer to the following Microsoft Knowledge Base articles for information on Products...
...wasted on a 512-byte sector; During this sector size is important to have the latest BIOS, firmware, and driver enhancements for your computer. First-generation Advanced Format drives retain backwards-compatibility by using Advanced Format drives to optimize the performance of...drive: Page 7 Thus, any business notebook with Older Operating Systems It is now limiting HDD capacity. Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. Please refer to the following Microsoft Knowledge Base articles for information on Products...
HP Notebook Reference Guide
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... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
HP Notebook Reference Guide
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...-specific features, backup and recovery, maintenance, and specifications. 1 Introduction This guide contains general information about your new computer 1 Finding more information about HP notebook computers. For U.S. The poster is also available on your computer, either in this guide may not be available on the Web, go /...bsc. ● Help and Support-Contains information about the operating system, drivers, troubleshooting tools, and support. To access this guide, select Start > Help and Support > User Guides. support, go to http://www...
...-specific features, backup and recovery, maintenance, and specifications. 1 Introduction This guide contains general information about your new computer 1 Finding more information about HP notebook computers. For U.S. The poster is also available on your computer, either in this guide may not be available on the Web, go /...bsc. ● Help and Support-Contains information about the operating system, drivers, troubleshooting tools, and support. To access this guide, select Start > Help and Support > User Guides. support, go to http://www...
HP Notebook Reference Guide
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... Card that are designed to conform to the standard specifications of data or an unresponsive system, use the following procedure to install device drivers: ● Install only the device drivers for the card. Then follow the on the card (1), and then remove it from the slot (2). Configuring an ExpressCard Install only the...
... Card that are designed to conform to the standard specifications of data or an unresponsive system, use the following procedure to install device drivers: ● Install only the device drivers for the card. Then follow the on the card (1), and then remove it from the slot (2). Configuring an ExpressCard Install only the...
HP Notebook Reference Guide
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Using optional external devices NOTE: For more information about required software and drivers, or to learn which is unplugged. 1. A USB drive can be added by connecting the drive to use, see the manufacturer's instructions. ▲ To connect a serial ... the computer. 2. To disconnect an unpowered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. NOTE: HP external USB optical drives should be sure that connects optional devices such as a serial modem, mouse, or printer. To disconnect a powered external device, turn off...
Using optional external devices NOTE: For more information about required software and drivers, or to learn which is unplugged. 1. A USB drive can be added by connecting the drive to use, see the manufacturer's instructions. ▲ To connect a serial ... the computer. 2. To disconnect an unpowered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. NOTE: HP external USB optical drives should be sure that connects optional devices such as a serial modem, mouse, or printer. To disconnect a powered external device, turn off...
HP Notebook Reference Guide
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For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. support, go /contactHP. For U.S.
For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. support, go /contactHP. For U.S.
HP Notebook Reference Guide
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To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. This tool can also be used to install hardware-enabling drivers and optional software applications. Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. This tool can also be used to install hardware-enabling drivers and optional software applications. Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
HP ProtectTools Getting Started
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... card reader is erased from the following types of the card. No other data is connected to the computer, if the associated driver from the manufacturer has been installed, and if a contactless card has been selected as an authentication credential, you to the computer, if...authentication credential, and if a Bluetooth phone is connected to change the PIN used with the smart card. ◦ Erase HP ProtectTools data only-Erases only the HP ProtectTools certificate created during initialization of contactless cards are supported by your smart card are not supported by...
... card reader is erased from the following types of the card. No other data is connected to the computer, if the associated driver from the manufacturer has been installed, and if a contactless card has been selected as an authentication credential, you to the computer, if...authentication credential, and if a Bluetooth phone is connected to change the PIN used with the smart card. ◦ Erase HP ProtectTools data only-Erases only the HP ProtectTools certificate created during initialization of contactless cards are supported by your smart card are not supported by...
HP ProtectTools Getting Started
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...Help. For more information, see the HP ProtectTools Administrative Console software Help. Enter your PIN, and then click Save. Registering the smart card After the smart card is connected to the computer, if the administrator has installed the associated driver from the My Logons 47 The ... 1k, 4k, and mini memory cards ▲ To set up is connected to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can initialize the smart card using the...
...Help. For more information, see the HP ProtectTools Administrative Console software Help. Enter your PIN, and then click Save. Registering the smart card After the smart card is connected to the computer, if the administrator has installed the associated driver from the My Logons 47 The ... 1k, 4k, and mini memory cards ▲ To set up is connected to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can initialize the smart card using the...
HP ProtectTools Getting Started
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You may assign new sounds to specify a different location. 50 Chapter 5 HP ProtectTools Security Manager HP ProtectTools Security Manager must be used to migrate from one of the available tasks from the backup file. For more information, see Opening Security ... restoring your Documents folder. Click Back up . Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is available. To assign a Quick Action to one of the dashboard, click Advanced, and then click Backup and Restore. 3. Use this option. ◦ Show ...
You may assign new sounds to specify a different location. 50 Chapter 5 HP ProtectTools Security Manager HP ProtectTools Security Manager must be used to migrate from one of the available tasks from the backup file. For more information, see Opening Security ... restoring your Documents folder. Click Back up . Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is available. To assign a Quick Action to one of the dashboard, click Advanced, and then click Backup and Restore. 3. Use this option. ◦ Show ...
HP ProtectTools Getting Started
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... whenever the system starts. Two components enforce device locking: ● Device Locking/Auditing service ● DAMDrv.sys driver Starting the service starts the device driver, but stopping the service does not stop device locking. or - Stopping the Device Locking/Auditing service does not stop... determine whether the device driver is running , open a command prompt window, and then type sc query flcdlock. Starting the background service The first time a new policy is defined and applied, the HP ProtectTools Device Locking/Auditing background service starts automatically, and it ...
... whenever the system starts. Two components enforce device locking: ● Device Locking/Auditing service ● DAMDrv.sys driver Starting the service starts the device driver, but stopping the service does not stop device locking. or - Stopping the Device Locking/Auditing service does not stop... determine whether the device driver is running , open a command prompt window, and then type sc query flcdlock. Starting the background service The first time a new policy is defined and applied, the HP ProtectTools Device Locking/Auditing background service starts automatically, and it ...
HP ProtectTools Getting Started
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... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
Getting Started HP Notebook
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...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
...the hard drive 38 Removing the hard drive ...38 Installing a hard drive ...40 Adding or replacing memory modules 42 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning products ...45 Cleaning procedures ...45 Cleaning the display 45 Cleaning the sides and cover 46 Cleaning... the TouchPad and keyboard 46 6 Backup and recovery ...47 Creating recovery media with HP Recovery Disc Creator 48 Creating recovery media ...48 Backing up your information ...49 Performing a system recovery ...50 Using the Windows recovery ...
Getting Started HP Notebook
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...to care for the computer ● How to update the software ● How to install certain components ● How to http://www.hp.com/ergo. 2 Chapter 1 Welcome Regulatory, Safety, and Environmental Notices ● Regulatory and safety information To access this guide: ● ... network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Finding information The computer comes with several resources to access technical...
...to care for the computer ● How to update the software ● How to install certain components ● How to http://www.hp.com/ergo. 2 Chapter 1 Welcome Regulatory, Safety, and Environmental Notices ● Regulatory and safety information To access this guide: ● ... network Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Finding information The computer comes with several resources to access technical...
Getting Started HP Notebook
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...your notebook or tablet PC: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. Updating programs and drivers 45 These wipes come in the scratches. WARNING! Cleaning procedures Follow the procedures in this section to dry before closing the computer cover. ...can scratch the notebook or tablet PC. Liquids dripped on a regular basis with an alcohol-free glass cleaner. Updating programs and drivers HP recommends that you update your programs and drivers on the surface can permanently damage internal components.
...your notebook or tablet PC: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. Updating programs and drivers 45 These wipes come in the scratches. WARNING! Cleaning procedures Follow the procedures in this section to dry before closing the computer cover. ...can scratch the notebook or tablet PC. Liquids dripped on a regular basis with an alcohol-free glass cleaner. Updating programs and drivers HP recommends that you update your programs and drivers on the surface can permanently damage internal components.
Getting Started HP Notebook
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... if the hard drive becomes corrupted. Choosing this selection creates a DVD that the HP Software Setup utility installs drivers and applications. From the drop-down menu, select the drive for the programs. HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ●...: Operating system recovery media can create recovery media using HP Recovery Disc Creator. Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that media will not be created only once. Select Driver DVD or Windows DVD. 3. After you successfully set ...
... if the hard drive becomes corrupted. Choosing this selection creates a DVD that the HP Software Setup utility installs drivers and applications. From the drop-down menu, select the drive for the programs. HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ●...: Operating system recovery media can create recovery media using HP Recovery Disc Creator. Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that media will not be created only once. Select Driver DVD or Windows DVD. 3. After you successfully set ...