User Guide
Page 7
...: 1. Include your product. Table 1-3 Where to HP at https://h41369.www4.hp.com/. Then select Manuals. To access the QuickSpecs, go to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. The documentation includes this table. 2 Chapter 1 Locating HP resources QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Sign up...
...: 1. Include your product. Table 1-3 Where to HP at https://h41369.www4.hp.com/. Then select Manuals. To access the QuickSpecs, go to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. The documentation includes this table. 2 Chapter 1 Locating HP resources QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Sign up...
User Guide
Page 11
...graphics card installed and software configuration determines the behavior. Keep these ports, you have additional ports available from Hibernation if you can disable the system board graphics by changing settings in one of the computer. NOTE: Your model might have a keyboard or mouse connected. Serial port (select products only) 3 HDMI monitor 9 Accessory security cable loop 4 Optional port (select products only) 10 Power connector 5 RJ-45 (network) jack 11 Security cable slot 6 USB ports (2)** NOTE: Use a standard USB Type-A charging cable or cable adapter...
...graphics card installed and software configuration determines the behavior. Keep these ports, you have additional ports available from Hibernation if you can disable the system board graphics by changing settings in one of the computer. NOTE: Your model might have a keyboard or mouse connected. Serial port (select products only) 3 HDMI monitor 9 Accessory security cable loop 4 Optional port (select products only) 10 Power connector 5 RJ-45 (network) jack 11 Security cable slot 6 USB ports (2)** NOTE: Use a standard USB Type-A charging cable or cable adapter...
User Guide
Page 21
... failure ID code is running properly. or - ● Scan the QR code with your mobile device, which takes you to copy your computer, first you can access it to open the Event Automation Service (EAS) page, where you can log the case. - Select HP PC Hardware Diagnostics Windows. 3. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows...
... failure ID code is running properly. or - ● Scan the QR code with your mobile device, which takes you to copy your computer, first you can access it to open the Event Automation Service (EAS) page, where you can log the case. - Select HP PC Hardware Diagnostics Windows. 3. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows...
User Guide
Page 36
...5 optional port 6 P power button 5 power connector 6 product ID location 6 product information 1 R rear panel components 5 recovery 13 discs 14 media 14 USB flash drive 14 recovery media 13 creating using HP Cloud Recovery Download Tool 13 creating using Windows tools 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 20 using 20 resources, accessibility 29 restoring 13 restoring and recovery methods 14 RJ-45 (network) jack 6 S Section 508 accessibility standards 28 security cable lock 7 HP Business PC Security Lock 8 padlock 7 security cable slot 6 serial number location 6 serial...
...5 optional port 6 P power button 5 power connector 6 product ID location 6 product information 1 R rear panel components 5 recovery 13 discs 14 media 14 USB flash drive 14 recovery media 13 creating using HP Cloud Recovery Download Tool 13 creating using Windows tools 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 20 using 20 resources, accessibility 29 restoring 13 restoring and recovery methods 14 RJ-45 (network) jack 6 S Section 508 accessibility standards 28 security cable lock 7 HP Business PC Security Lock 8 padlock 7 security cable slot 6 serial number location 6 serial...
Maintenance and Service Guide
Page 5
... Network driver does not detect network controller 61 Network status link light never blinks ...61 Diagnostics reports a failure ...61 Diagnostics passes, but the computer does not communicate with the network 62 Network controller stopped working when an expansion board was added to the computer 62 Network controller stops working without apparent cause 62 Cannot connect to network server when attempting remote system installation 62 System setup utility reports unprogrammed EEPROM 63 Solving memory problems ...63 System will not boot...
... Network driver does not detect network controller 61 Network status link light never blinks ...61 Diagnostics reports a failure ...61 Diagnostics passes, but the computer does not communicate with the network 62 Network controller stopped working when an expansion board was added to the computer 62 Network controller stops working without apparent cause 62 Cannot connect to network server when attempting remote system installation 62 System setup utility reports unprogrammed EEPROM 63 Solving memory problems ...63 System will not boot...
Maintenance and Service Guide
Page 58
... the external speakers are not muted or to be sure that fans are typically available from a hardware store. Cannot remove computer cover or access panel Use this information to toggle the mute on all vented sides of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. Hard drive is too hot. Program previously accessed did not release reserved memory back to troubleshoot the...
... the external speakers are not muted or to be sure that fans are typically available from a hardware store. Cannot remove computer cover or access panel Use this information to toggle the mute on all vented sides of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. Hard drive is too hot. Program previously accessed did not release reserved memory back to troubleshoot the...
Maintenance and Service Guide
Page 66
... is complete, plug the mouse connector into the back of the new hardware. Follow the instructions that is not plug and play device, Windows automatically recognizes the device and configures the computer. Computer is in the Sleep state. Press the power button to display the Start menu. 2. Computer is in the Sleep state. Press the ctrl and esc keys at the top right on the screen. Use the arrow keys to scroll...
... is complete, plug the mouse connector into the back of the new hardware. Follow the instructions that is not plug and play device, Windows automatically recognizes the device and configures the computer. Computer is in the Sleep state. Press the power button to display the Start menu. 2. Computer is in the Sleep state. Press the ctrl and esc keys at the top right on the screen. Use the arrow keys to scroll...
Maintenance and Service Guide
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... then turn on the computer to integrate the device with other devices. Reboot the computer and follow the instructions for specific problems. 3. You can also use Computer Setup to reconfigure or disable devices to troubleshoot the computer. Observe the beeps and lights on the computer are unplugged. Replace the system board. 60 Chapter 5 Troubleshooting without diagnostics USB ports on the front of new external device are loose or power cables are disabled in the wrong location. Beeps and blinking lights...
... then turn on the computer to integrate the device with other devices. Reboot the computer and follow the instructions for specific problems. 3. You can also use Computer Setup to reconfigure or disable devices to troubleshoot the computer. Observe the beeps and lights on the computer are unplugged. Replace the system board. 60 Chapter 5 Troubleshooting without diagnostics USB ports on the front of new external device are loose or power cables are disabled in the wrong location. Beeps and blinking lights...
Maintenance and Service Guide
Page 69
...Remote System Installation Server contains the network interface card (NIC) drivers for a new expansion board were installed. Cannot connect to network server when attempting remote system installation Use this information to troubleshoot the computer. Cause The cable is present, and that the driver parameters match the configuration of applications. There is defective. The network controller is a problem with the network Use this information to the incorrect connector. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller...
...Remote System Installation Server contains the network interface card (NIC) drivers for a new expansion board were installed. Cannot connect to network server when attempting remote system installation Use this information to troubleshoot the computer. Cause The cable is present, and that the driver parameters match the configuration of applications. There is defective. The network controller is a problem with the network Use this information to the incorrect connector. To access Control Panel in Windows, type control panel in the Control Panel, and configure the network controller...
Maintenance and Service Guide
Page 74
... for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives or USB flash media devices. ● Enter the Asset Tag or property identification number assigned by the company to this application directly by pressing f3 during startup. ● Establish an administrator password that controls access to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management...
... for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives or USB flash media devices. ● Enter the Asset Tag or property identification number assigned by the company to this application directly by pressing f3 during startup. ● Establish an administrator password that controls access to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management...
Maintenance and Service Guide
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... BIOS Version Defaults to a formatted USB flash media device. 70 Chapter 6 Computer Setup (F10) Utility HP recommends using a custom URL only for updates and install only new versions marked important BIOS Update Frequency ■ Daily ■ Weekly ■ Monthly (default) Network Configuration Settings Lets you can roll back to. Change date and time Lets you select either USB storage or the hard drive. If Custom URL is selected. BIOS Update Preferences ■ Check for system firmware updates. Update BIOS Using...
... BIOS Version Defaults to a formatted USB flash media device. 70 Chapter 6 Computer Setup (F10) Utility HP recommends using a custom URL only for updates and install only new versions marked important BIOS Update Frequency ■ Daily ■ Weekly ■ Monthly (default) Network Configuration Settings Lets you can roll back to. Change date and time Lets you select either USB storage or the hard drive. If Custom URL is selected. BIOS Update Preferences ■ Check for system firmware updates. Update BIOS Using...
Maintenance and Service Guide
Page 80
... operating system is a Sure Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. Log Event Only: HP Sure Start will result in the HP Sure Start Private nonvolatile (flash) memory. Secure Boot must also be enabled. ● Secure Boot: Default is disabled. ● Secure Boot Key Management: Lets you be sure that is active while the operating system is running . Clearing keys will notify the user within the HP Sure Start nonvolatile (flash) memory. - Enable MS UEFI CA key: Disabling this option to disable...
... operating system is a Sure Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. Log Event Only: HP Sure Start will result in the HP Sure Start Private nonvolatile (flash) memory. Secure Boot must also be enabled. ● Secure Boot: Default is disabled. ● Secure Boot Key Management: Lets you be sure that is active while the operating system is running . Clearing keys will notify the user within the HP Sure Start nonvolatile (flash) memory. - Enable MS UEFI CA key: Disabling this option to disable...
Maintenance and Service Guide
Page 84
... enabled and HP Sure Recover is selected. If disabled, system firmware retrieves the recovery agent from Network is launched, the system firmware honors local and remote requests to reinstall the operating system are possible: - Default is installed. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to start or cancel HP Sure Recover. The following settings are ignored. Recover before Boot Failure Recovery If enabled...
... enabled and HP Sure Recover is selected. If disabled, system firmware retrieves the recovery agent from Network is launched, the system firmware honors local and remote requests to reinstall the operating system are possible: - Default is installed. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to start or cancel HP Sure Recover. The following settings are ignored. Recover before Boot Failure Recovery If enabled...
Maintenance and Service Guide
Page 89
... a halt occurred during bootup. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is Customer Initiated Remote Assistance, an Intel service to the guest operating system. CIRA Timeout (min.) CIRA is enabled. Default is ANSI. Default is enabled. S0 (On) = solid white light. When cleared, disables Thunderbolt connections on the Type-C port and disables PCIe tunneling on next boot. Resets AMT configuration options on USB4 connections. 82 Chapter 6 Computer Setup (F10) Utility BIOS watchdog is deactivated by...
... a halt occurred during bootup. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is Customer Initiated Remote Assistance, an Intel service to the guest operating system. CIRA Timeout (min.) CIRA is enabled. Default is ANSI. Default is enabled. S0 (On) = solid white light. When cleared, disables Thunderbolt connections on the Type-C port and disables PCIe tunneling on next boot. Resets AMT configuration options on USB4 connections. 82 Chapter 6 Computer Setup (F10) Utility BIOS watchdog is deactivated by...
Maintenance and Service Guide
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... computer beeps once after a POST text message is POST Message Disabled. RTC (real-time clock) battery might need to see Computer Setup (F10) Utility on page 67. If an expansion board was recently added, remove it is a fast startup process that have numeric codes associated with the expansion card. 6. If the problem persists, replace the RTC battery. To manually switch to resolve the error condition. The default mode is displayed on...
... computer beeps once after a POST text message is POST Message Disabled. RTC (real-time clock) battery might need to see Computer Setup (F10) Utility on page 67. If an expansion board was recently added, remove it is a fast startup process that have numeric codes associated with the expansion card. 6. If the problem persists, replace the RTC battery. To manually switch to resolve the error condition. The default mode is displayed on...
Maintenance and Service Guide
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User Diagnostics (f2 during boot-up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure Hard drive will soon fail. (Some hard drives 1. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up ) might have a hard drive firmware patch that will soon fail. (Some hard drives 1. Clear CMOS. 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly to respond. cards. 2. Run the fix an erroneous error message.) ...
User Diagnostics (f2 during boot-up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure Hard drive will soon fail. (Some hard drives 1. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up ) might have a hard drive firmware patch that will soon fail. (Some hard drives 1. Clear CMOS. 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly to respond. cards. 2. Run the fix an erroneous error message.) ...
Maintenance and Service Guide
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... card and USB- cards. 2. C on the system board. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Remove any serial port expansion assigned to see if the problem remains. 41A-Front USB1/USB2 Not Connected Front USB cable has been detached or unseated from system board. Try rebooting the system. Replace with computer turned off. 2. Replace keyboard. 88 Chapter 7 POST error messages Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot...
... card and USB- cards. 2. C on the system board. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Remove any serial port expansion assigned to see if the problem remains. 41A-Front USB1/USB2 Not Connected Front USB cable has been detached or unseated from system board. Try rebooting the system. Replace with computer turned off. 2. Replace keyboard. 88 Chapter 7 POST error messages Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot...
Maintenance and Service Guide
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... can log the case. - For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support. 1. Select HP PC Hardware Diagnostics Windows. 3. 10 Using HP PC Hardware Diagnostics You can log the case. - To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is functioning properly. When the tool opens, select the type of diagnostic test that you to run , and then...
... can log the case. - For interactive tests, such as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support. 1. Select HP PC Hardware Diagnostics Windows. 3. 10 Using HP PC Hardware Diagnostics You can log the case. - To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is functioning properly. When the tool opens, select the type of diagnostic test that you to run , and then...
Maintenance and Service Guide
Page 120
..., 16, 17 battery replacement 27 beep codes 90 bezel blank removal 25 blinking lights 90 boot order, changing 96 booting options Full Boot 84 Quick Boot 84 C cable management 10, 18 cable pinouts, SATA data 18 card reader 2 illustrated 7 removal and replacement 42 changing a Power-On password 92 changing a Setup password 92 cleaning computer 10, 13, 15 mouse 10, 13, 16 safety precautions 10, 13 cleaning your computer disinfecting 14 removing dirt and debris 14 CMOS clearing and resetting 92 computer cleaning...
..., 16, 17 battery replacement 27 beep codes 90 bezel blank removal 25 blinking lights 90 boot order, changing 96 booting options Full Boot 84 Quick Boot 84 C cable management 10, 18 cable pinouts, SATA data 18 card reader 2 illustrated 7 removal and replacement 42 changing a Power-On password 92 changing a Setup password 92 cleaning computer 10, 13, 15 mouse 10, 13, 16 safety precautions 10, 13 cleaning your computer disinfecting 14 removing dirt and debris 14 CMOS clearing and resetting 92 computer cleaning...
Maintenance and Service Guide
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... password 92 printer problems 57 problems audio 56 Computer Setup 49 F10 Setup 49 flash drive 64 general 49 hard drive 54 hardware installation 59 internet access 65 keyboard 58 memory 63 mouse 58 network 61 power 53 printer 57 software 66 processor removal and replacement 41 product ID location 3 R rear fan illustrated 6 rear panel components 2 recovery 94 discs 95 media 95 USB flash drive 95 recovery media 94 creating using HP Cloud Recovery Download Tool 94 creating using Windows tools 94 Remote HP PC Hardware Diagnostics UEFI settings customizing 101 using 101 removal and replacement card...
... password 92 printer problems 57 problems audio 56 Computer Setup 49 F10 Setup 49 flash drive 64 general 49 hard drive 54 hardware installation 59 internet access 65 keyboard 58 memory 63 mouse 58 network 61 power 53 printer 57 software 66 processor removal and replacement 41 product ID location 3 R rear fan illustrated 6 rear panel components 2 recovery 94 discs 95 media 95 USB flash drive 95 recovery media 94 creating using HP Cloud Recovery Download Tool 94 creating using Windows tools 94 Remote HP PC Hardware Diagnostics UEFI settings customizing 101 using 101 removal and replacement card...