Resolving Start Up and No Boot Problems Checklist
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... power adapter. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to help with diagnostics testing Contact HP for the sound of a disk drive and fan turning. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at the notebook, contact HP for technical assistance. Symptom: LEDs blink...
... power adapter. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to help with diagnostics testing Contact HP for the sound of a disk drive and fan turning. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at the notebook, contact HP for technical assistance. Symptom: LEDs blink...
Resolving Start Up and No Boot Problems Checklist
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....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide
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... USB devices. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Right-side components Item (1) Component Digital Media Slot (select models only) (2) Audio-out (headphone) jack (3) Audio-in Sleep. ● On white-The computer is connected to external power. ● Flashing amber-The computer is charged. ● Off-The computer is in (microphone) jack (4) USB ports (2) (5) RJ-45 (network) jack (optional) (6) AC adapter light (7) Power connector Function Supports the following optional digital card formats: ● Memory...
... USB devices. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Right-side components Item (1) Component Digital Media Slot (select models only) (2) Audio-out (headphone) jack (3) Audio-in Sleep. ● On white-The computer is connected to external power. ● Flashing amber-The computer is charged. ● Off-The computer is in (microphone) jack (4) USB ports (2) (5) RJ-45 (network) jack (optional) (6) AC adapter light (7) Power connector Function Supports the following optional digital card formats: ● Memory...
HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide
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... 65 Disconnect the webcam module cable (2) from the display cover (2). The webcam module is available using spare part number 619459-001. To replace the wireless antenna transceivers, lift up and remove the display panel (3). The display panel is available using spare part number 619448-001. 12. To replace the webcam module (select models only), remove the two Phillips 2.0×3.0 (1) screws. 13. 11. Reverse this procedure to install the webcam module. 14. Lift up on the silver transceiver (1) and...
... 65 Disconnect the webcam module cable (2) from the display cover (2). The webcam module is available using spare part number 619459-001. To replace the wireless antenna transceivers, lift up and remove the display panel (3). The display panel is available using spare part number 619448-001. 12. To replace the webcam module (select models only), remove the two Phillips 2.0×3.0 (1) screws. 13. 11. Reverse this procedure to install the webcam module. 14. Lift up on the silver transceiver (1) and...
HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide
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...be on Key/USB Hard Disk ◦ Internal CD/DVD ROM Drive ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter To do this Change the Setup Utility language. Set the following boot options: ● POST Hotkey Delay (seconds)―Set the delay for : ◦ Notebook Hard Drive ◦ USB Diskette on . System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot...
...be on Key/USB Hard Disk ◦ Internal CD/DVD ROM Drive ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter To do this Change the Setup Utility language. Set the following boot options: ● POST Hotkey Delay (seconds)―Set the delay for : ◦ Notebook Hard Drive ◦ USB Diskette on . System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving Card Reader/1394 Power Saving (select models only) Fan Always On Action Keys Mode Boot...
HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide
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... the hard drive. At the download area: a. Using the hard drive path you recorded earlier, open the folder on the HP Web site that contains the update. 4. The BIOS installation begins. 5. b. Open Windows Explorer by following the instructions on the screen reports a successful installation, delete the downloaded file from the hard drive. 82 Chapter 5 Setup Utility (BIOS) Make a note of the date, name, or other identifier. NOTE: If you connect your computer to the location...
... the hard drive. At the download area: a. Using the hard drive path you recorded earlier, open the folder on the HP Web site that contains the update. 4. The BIOS installation begins. 5. b. Open Windows Explorer by following the instructions on the screen reports a successful installation, delete the downloaded file from the hard drive. 82 Chapter 5 Setup Utility (BIOS) Make a note of the date, name, or other identifier. NOTE: If you connect your computer to the location...
HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide
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... part number 23 cables, service considerations 28 camera module removal 65 spare part number 65 caps lock light 7 chipset, product description 1 components bottom 11, 14 front 9 keys 6 left-side 9 lights 7 right-side 10 TouchPad 8 wireless antennas 13 computer feet locations 33 spare part number 33 computer specifications 83 connector pinout audio-in jack 94 audio-out jack 94 external monitor port 94 HDMI port 96 headphone 94 microphone 94 monitor port 94 network jack 97 RJ-45 jack 97 Universal Serial Bus (USB) port 97 connector, power 10...
... part number 23 cables, service considerations 28 camera module removal 65 spare part number 65 caps lock light 7 chipset, product description 1 components bottom 11, 14 front 9 keys 6 left-side 9 lights 7 right-side 10 TouchPad 8 wireless antennas 13 computer feet locations 33 spare part number 33 computer specifications 83 connector pinout audio-in jack 94 audio-out jack 94 external monitor port 94 HDMI port 96 headphone 94 microphone 94 monitor port 94 network jack 97 RJ-45 jack 97 Universal Serial Bus (USB) port 97 connector, power 10...
HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide
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... hard drive self test 79 HDMI port connector pinout 96 location 9 headphone jack connector pinout 94 heat sink spare part numbers 17, 24, 26 I internal hard drive spare part numbers 25 inverter illustrated 19 J jacks RJ-45 (network 10 K key components 6 keyboard product description 3 removal 42 spare part numbers 17, 24, 42 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L left-side components 9 Light components 7 lights caps lock 7 Digital Media Slot 9 mute 7 power 9 webcam 5 M Main menu 78 mass storage devices, spare part numbers 22 memory module...
... hard drive self test 79 HDMI port connector pinout 96 location 9 headphone jack connector pinout 94 heat sink spare part numbers 17, 24, 26 I internal hard drive spare part numbers 25 inverter illustrated 19 J jacks RJ-45 (network 10 K key components 6 keyboard product description 3 removal 42 spare part numbers 17, 24, 42 keys action 6 esc 6 fn 6 Windows applications 6 Windows logo 6 L left-side components 9 Light components 7 lights caps lock 7 Digital Media Slot 9 mute 7 power 9 webcam 5 M Main menu 78 mass storage devices, spare part numbers 22 memory module...
HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide
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hard drives 2 keyboard 3 memory module 1 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1 R removal/replacement preliminaries 27 procedures 32 right-side components 10 RJ-45 (network) jack, identifying 10 RJ-45 jack connector pinout 97 RTC battery removal 41 spare part number 18, 25, 41 Rubber Feet Kit, spare part number 33 Rubber Kit spare part number 23 Rubber Kit, spare part number 25 S Screw Kit, spare part number 23, 25...
hard drives 2 keyboard 3 memory module 1 operating system 3 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1 R removal/replacement preliminaries 27 procedures 32 right-side components 10 RJ-45 (network) jack, identifying 10 RJ-45 jack connector pinout 97 RTC battery removal 41 spare part number 18, 25, 41 Rubber Feet Kit, spare part number 33 Rubber Kit spare part number 23 Rubber Kit, spare part number 25 S Screw Kit, spare part number 23, 25...
Getting Started HP Notebook - Windows 7
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... page 4 and Keyboard and pointing devices on page 20 for additional information. ● Create recovery discs-Allows you can connect to the Internet. What's new? 1 To customize Fences or to refer to the software help for free updates. For instructions, refer to the software manufacturer's instructions, which may be provided with the computer, refer to Backup and recovery on page 34. ● Find installed software-Access a list of system instability...
... page 4 and Keyboard and pointing devices on page 20 for additional information. ● Create recovery discs-Allows you can connect to the Internet. What's new? 1 To customize Fences or to refer to the software help for free updates. For instructions, refer to the software manufacturer's instructions, which may be provided with the computer, refer to Backup and recovery on page 34. ● Find installed software-Access a list of system instability...
Getting Started HP Notebook - Windows 7
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... audio CD, a DVD, or a BD. Decreases speaker volume. To access Mouse Properties, select Start > Devices and Printers. Using the TouchPad To move the pointer, slide one of the USB ports on or off . Most external monitors receive video information from computer display to monitor display to the computer, f4 alternates the screen image from the computer using the external VGA video standard. Increases speaker volume. NOTE: This key does not establish a wireless connection. The f4 hotkey...
... audio CD, a DVD, or a BD. Decreases speaker volume. To access Mouse Properties, select Start > Devices and Printers. Using the TouchPad To move the pointer, slide one of the USB ports on or off . Most external monitors receive video information from computer display to monitor display to the computer, f4 alternates the screen image from the computer using the external VGA video standard. Increases speaker volume. NOTE: This key does not establish a wireless connection. The f4 hotkey...
Getting Started HP Notebook - Windows 7
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... system recovery 34 function keys identifying 7 H hard drive installing 28 removing 26 hard drive bay, identifying 11 HDMI port, identifying 9 headphone (audio-out) jack 8 Help and Support hotkey 20 hotkeys adjusting volume 21 audio CD, DVD, or BD controls 21 decrease screen brightness 20 description 20 Help and Support 20 increase screen brightness 20 muting speaker sound 21 switching screen image 21 wireless 21 I input power 40 integrated webcam light, identifying 10 internal microphones, identifying 10 Internet connection setup 18 ISP, using 17 J jacks audio-in (microphone) 8 network 8 RJ...
... system recovery 34 function keys identifying 7 H hard drive installing 28 removing 26 hard drive bay, identifying 11 HDMI port, identifying 9 headphone (audio-out) jack 8 Help and Support hotkey 20 hotkeys adjusting volume 21 audio CD, DVD, or BD controls 21 decrease screen brightness 20 description 20 Help and Support 20 increase screen brightness 20 muting speaker sound 21 switching screen image 21 wireless 21 I input power 40 integrated webcam light, identifying 10 internal microphones, identifying 10 Internet connection setup 18 ISP, using 17 J jacks audio-in (microphone) 8 network 8 RJ...
HP Notebook Reference Guide - Windows 7
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... you need to replace the battery or access components inside the computer ● When you are noted. The term Sleep is used throughout this guide to refer to both types of the procedures are connecting an external hardware device that does not connect to a USB port ● When the computer will be unused and disconnected from external power for at the factory: Sleep and Hibernation. 20 Chapter 4 Power management Shut down...
... you need to replace the battery or access components inside the computer ● When you are noted. The term Sleep is used throughout this guide to refer to both types of the procedures are connecting an external hardware device that does not connect to a USB port ● When the computer will be unused and disconnected from external power for at the factory: Sleep and Hibernation. 20 Chapter 4 Power management Shut down...
HP Notebook Reference Guide - Windows 7
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... Battery Check to maximize battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. However, a battery in Power Options. 24 Chapter 4 Power management To reduce potential safety issues, use while on battery power. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical. 3. Displaying the remaining battery charge ▲ Move the pointer over the power meter icon in Windows...
... Battery Check to maximize battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. However, a battery in Power Options. 24 Chapter 4 Power management To reduce potential safety issues, use while on battery power. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical. 3. Displaying the remaining battery charge ▲ Move the pointer over the power meter icon in Windows...
HP Notebook Reference Guide - Windows 7
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... mode, you switch from the computer. 3. Remove the battery from AC power to battery power, the computer can not use HDMI. Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on, the AC adapter is working properly. ● If the power lights...
... mode, you switch from the computer. 3. Remove the battery from AC power to battery power, the computer can not use HDMI. Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on, the AC adapter is working properly. ● If the power lights...
HP Notebook Reference Guide - Windows 7
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... port. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with the computer. NOTE: The computer has only one expansion port. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. Connect the device to the manufacturer's instructions. To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer. Using optional external devices...
... port. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with the computer. NOTE: The computer has only one expansion port. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord. Connect the device to the manufacturer's instructions. To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer. Using optional external devices...
HP Notebook Reference Guide - Windows 7
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... parts, HP ProtectSmart Hard Drive Protection is running utilities, or changing Windows settings. After you start Disk Defragmenter, it to run during the night or at another time when you do not need access to run on a monthly schedule, but you can defragment your computer manually at least once a month. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. To run Disk Defragmenter: 1. For additional information, access...
... parts, HP ProtectSmart Hard Drive Protection is running utilities, or changing Windows settings. After you start Disk Defragmenter, it to run during the night or at another time when you do not need access to run on a monthly schedule, but you can defragment your computer manually at least once a month. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. To run Disk Defragmenter: 1. For additional information, access...
HP Notebook Reference Guide - Windows 7
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... is not displayed, use the arrow keys to access this information to locate the update later, after it has been downloaded to your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Most BIOS updates on battery power, docked in compressed files called SoftPaqs. Make a note of the path to the location on the computer, you need to select Exit > Exit Discarding Changes, and then...
... is not displayed, use the arrow keys to access this information to locate the update later, after it has been downloaded to your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Most BIOS updates on battery power, docked in compressed files called SoftPaqs. Make a note of the path to the location on the computer, you need to select Exit > Exit Discarding Changes, and then...
HP Notebook Reference Guide - Windows 7
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... 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14 wireless 3 C cables 1394 37 eSATA 38 USB 36 CardBus PC Cards 30 checking audio functions 15 computer, traveling 26, 59 configuring audio for HDMI 18 configuring ExpressCards 32 configuring PC Cards 30 connecting to a wired network 9 connecting to an existing wireless network 5 Connection Manager 4 connector, docking 40 conservation, power 26 creating a wireless connection 2 critical battery level 21, 25 critical security updates, installing 52 D default settings...
... 26 BIOS determining version 57 downloading an update 57 updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14 wireless 3 C cables 1394 37 eSATA 38 USB 36 CardBus PC Cards 30 checking audio functions 15 computer, traveling 26, 59 configuring audio for HDMI 18 configuring ExpressCards 32 configuring PC Cards 30 connecting to a wired network 9 connecting to an existing wireless network 5 Connection Manager 4 connector, docking 40 conservation, power 26 creating a wireless connection 2 critical battery level 21, 25 critical security updates, installing 52 D default settings...
HP Notebook Reference Guide - Windows 7
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...devices, connecting 17 HP Connection Manager 4 HP MediaSmart 19 HP Mobile Broadband Module 7 HP ProtectSmart Hard Drive Protection 42 HP SkyRoom 16 HP USB Ethernet Adapter, connecting 12 HP Wireless Assistant 4 hubs 35 I icons network 2 wireless 2 installing critical security updates 52 optional security cable 53 Internet connection setup 6 J Java Card defined 34 inserting 35 removing 35 K keys media 14 volume 14 L lights, drive 43 local area network (LAN) cable required 12 connecting cable 12 low battery level 25 M maintenance Disk Cleanup 42 Disk Defragmenter 41 managing a power-on password...
...devices, connecting 17 HP Connection Manager 4 HP MediaSmart 19 HP Mobile Broadband Module 7 HP ProtectSmart Hard Drive Protection 42 HP SkyRoom 16 HP USB Ethernet Adapter, connecting 12 HP Wireless Assistant 4 hubs 35 I icons network 2 wireless 2 installing critical security updates 52 optional security cable 53 Internet connection setup 6 J Java Card defined 34 inserting 35 removing 35 K keys media 14 volume 14 L lights, drive 43 local area network (LAN) cable required 12 connecting cable 12 low battery level 25 M maintenance Disk Cleanup 42 Disk Defragmenter 41 managing a power-on password...