Resolving Start Up and No Boot Problems Checklist
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... Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to startup or boot, and displays a black screen Usually occurs if a component is installed incorrectly, or there is a device conflict or failure. Symptom: LEDs blink or computer beeps but computer fails to original condition. Reconnect the AC power adapter (do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at the notebook, contact HP...
... Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to startup or boot, and displays a black screen Usually occurs if a component is installed incorrectly, or there is a device conflict or failure. Symptom: LEDs blink or computer beeps but computer fails to original condition. Reconnect the AC power adapter (do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at the notebook, contact HP...
Resolving Start Up and No Boot Problems Checklist
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... HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message May be able to start in Safe mode to restart the PC after an error message can usually bypass the error and the PC can run in BIOS mode and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and: o Select Disable automatic restart on a black screen during startup or boot...
... HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message May be able to start in Safe mode to restart the PC after an error message can usually bypass the error and the PC can run in BIOS mode and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and: o Select Disable automatic restart on a black screen during startup or boot...
Notebook Essentials - Windows 7
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... locations) Notebook Essentials 17 The computer includes the following types of each device communicates directly with some models. Choosing the type of Internet access The computer supports 2 types of Internet access: ■ Wireless-For mobile Internet access, you set up a wireless network" section. ■ Wired-You can use an existing account: ■ Internet Services & Offers (available in some locations) ■ Windows® Connect to a broadband network using a modem cable (purchased separately) connected to the RJ-11 (modem) jack (select models...
... locations) Notebook Essentials 17 The computer includes the following types of each device communicates directly with some models. Choosing the type of Internet access The computer supports 2 types of Internet access: ■ Wireless-For mobile Internet access, you set up a wireless network" section. ■ Wired-You can use an existing account: ■ Internet Services & Offers (available in some locations) ■ Windows® Connect to a broadband network using a modem cable (purchased separately) connected to the RJ-11 (modem) jack (select models...
Notebook Essentials - Windows 7
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...; Click Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on . ■ Be sure that the computer wireless antennas are free from obstructions. ■ Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are installed and updated. Notebook Essentials 39 Appendix A: Troubleshooting ■ Be sure that the device...
...; Click Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on . ■ Be sure that the computer wireless antennas are free from obstructions. ■ Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are installed and updated. Notebook Essentials 39 Appendix A: Troubleshooting ■ Be sure that the device...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
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The part number helps a service technician to determine what components and parts are needed. The alphanumeric identifier you need to locate documents, drivers, and support for this computer. 16 Chapter 3 Illustrated parts catalog The number that is unique to each product. 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag: Component (1) Product name (2) Serial number (s/n) (3) Part number/Product number (p/n) (4) Model description...
The part number helps a service technician to determine what components and parts are needed. The alphanumeric identifier you need to locate documents, drivers, and support for this computer. 16 Chapter 3 Illustrated parts catalog The number that is unique to each product. 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag: Component (1) Product name (2) Serial number (s/n) (3) Part number/Product number (p/n) (4) Model description...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
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... Instant Restore utility when the operating system is functioning To recover information when the operating system is downloaded, navigate to the USB flash drive or external drive, and then doubleclick the SoftPaq file to http://www.hp.com/support, and select your Web browser, go to format the USB flash drive and extract the Disaster Recovery files. 7. Restoring your hard drive image To restore your computer from the list of storage locations. 6. After a message on -screen instructions. 4. Downloading...
... Instant Restore utility when the operating system is functioning To recover information when the operating system is downloaded, navigate to the USB flash drive or external drive, and then doubleclick the SoftPaq file to http://www.hp.com/support, and select your Web browser, go to format the USB flash drive and extract the Disaster Recovery files. 7. Restoring your hard drive image To restore your computer from the list of storage locations. 6. After a message on -screen instructions. 4. Downloading...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
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... a restore state. 5. Using the Instant Restore utility when the operating system is not functioning To recover information when the operating system is displayed. NOTE: If the operating system has stopped responding and the computer screen is blue, restart the computer by turning the power switch off and then on the screen, press the f6 button repeatedly until the Windows status bar is performing optimally. 84 Chapter 7 Backup and recovery...
... a restore state. 5. Using the Instant Restore utility when the operating system is not functioning To recover information when the operating system is displayed. NOTE: If the operating system has stopped responding and the computer screen is blue, restart the computer by turning the power switch off and then on the screen, press the f6 button repeatedly until the Windows status bar is performing optimally. 84 Chapter 7 Backup and recovery...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
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Index A AC adapter identifying 15 administrator password 75 antennas 14 applications key, Windows 8 audio, product description 3 audio-in (microphone) jack 10 audio-out (headphone) jack 10 audio-in jack pin assignments 89 audio-out jack pin assignments 89 B base enclosure, spare part number 20 battery identifying 15 removal 36 spare part number 36 battery bay, identifying 13 battery light 9 battery release latches 13 bay, battery 13 boot options 75 boot order 75 buttons left TouchPad 5 power 7 right TouchPad 5 wireless 7 C cables security 11 cables, service considerations 29 caps lock light, ...
Index A AC adapter identifying 15 administrator password 75 antennas 14 applications key, Windows 8 audio, product description 3 audio-in (microphone) jack 10 audio-out (headphone) jack 10 audio-in jack pin assignments 89 audio-out jack pin assignments 89 B base enclosure, spare part number 20 battery identifying 15 removal 36 spare part number 36 battery bay, identifying 13 battery light 9 battery release latches 13 bay, battery 13 boot options 75 boot order 75 buttons left TouchPad 5 power 7 right TouchPad 5 wireless 7 C cables security 11 cables, service considerations 29 caps lock light, ...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
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...drive 2 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 2 operating system 4 optical drives 2 panel 1 pointing device 4 ports 3 power requirements 4 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2 webcam 3 wireless 3 product name 1 R release latches battery 13 removal/replacement preliminaries 29 procedures 34 restoring default settings 74 right TouchPad button, identifying 5 RJ-45 (network) jack, identifying 10 RJ-45 jack pin assignments 91 RTC battery removal 42 spare part number 19, 42 rubber kit, spare part number...
...drive 2 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 2 operating system 4 optical drives 2 panel 1 pointing device 4 ports 3 power requirements 4 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2 webcam 3 wireless 3 product name 1 R release latches battery 13 removal/replacement preliminaries 29 procedures 34 restoring default settings 74 right TouchPad button, identifying 5 RJ-45 (network) jack, identifying 10 RJ-45 jack pin assignments 91 RTC battery removal 42 spare part number 19, 42 rubber kit, spare part number...
HP Notebook PC User Guide - Windows 7
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... Adjusting the volume ...34 Multimedia software ...36 Using HP MediaSmart software 36 Using other preinstalled multimedia software 36 Installing multimedia software from the Internet 36 Audio ...37 Connecting external audio devices 37 Checking your audio functions 37 Video ...38 Connecting an external monitor or projector 38 Connecting an HDMI device 39 Configuring audio for HDMI (select models only 39 Webcam ...40 5 Drives and external devices Drives ...41 Identifying installed drives 41 Handling drives ...42 Improving hard drive performance 43 Using Disk Defragmenter 43 Using Disk...
... Adjusting the volume ...34 Multimedia software ...36 Using HP MediaSmart software 36 Using other preinstalled multimedia software 36 Installing multimedia software from the Internet 36 Audio ...37 Connecting external audio devices 37 Checking your audio functions 37 Video ...38 Connecting an external monitor or projector 38 Connecting an HDMI device 39 Configuring audio for HDMI (select models only 39 Webcam ...40 5 Drives and external devices Drives ...41 Identifying installed drives 41 Handling drives ...42 Improving hard drive performance 43 Using Disk Defragmenter 43 Using Disk...
HP Notebook PC User Guide - Windows 7
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... System area, click Device Manager. 3. If no WLAN device is listed, either your computer does not have a problem connecting to a WLAN, confirm that the integrated WLAN device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Use the procedures in Help and Support. 28 Chapter 3 Wireless and local area network Select Start > Control Panel > System and Security...
... System area, click Device Manager. 3. If no WLAN device is listed, either your computer does not have a problem connecting to a WLAN, confirm that the integrated WLAN device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Use the procedures in Help and Support. 28 Chapter 3 Wireless and local area network Select Start > Control Panel > System and Security...
HP Notebook PC User Guide - Windows 7
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... or initiating Sleep or Hibernation. 44 Chapter 5 Drives and external devices NOTE: If the SmartBay contains a hard drive, the hard drive is parked, select Start > Control Panel > Hardware and Sound > Windows Mobility Center. NOTE: The icon in an optional docking device, or are connected to -date status for the drive. Click OK. If: ● The software is enabled, a green check mark is superimposed over the hard drive icon. ● The software is disabled, a white...
... or initiating Sleep or Hibernation. 44 Chapter 5 Drives and external devices NOTE: If the SmartBay contains a hard drive, the hard drive is parked, select Start > Control Panel > Hardware and Sound > Windows Mobility Center. NOTE: The icon in an optional docking device, or are connected to -date status for the drive. Click OK. If: ● The software is enabled, a green check mark is superimposed over the hard drive icon. ● The software is disabled, a white...
HP Notebook PC User Guide - Windows 7
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Using HP ProtectSmart Hard Drive Protection software The HP ProtectSmart Hard Drive Protection software: ● Enables and disables HP ProtectSmart Hard Drive Protection. Select Start > Control Panel > Hardware and Sound > HP ProtectSmart Hard Drive Protection. Click OK. Disconnect all external devices connected to enable or disable HP ProtectSmart Hard Drive Protection. Additionally, members of an Administrator group can change the privileges for non-Administrator users. ● Determines whether a drive in Hibernation, turn the computer on a flat surface. 6. Then shut down...
Using HP ProtectSmart Hard Drive Protection software The HP ProtectSmart Hard Drive Protection software: ● Enables and disables HP ProtectSmart Hard Drive Protection. Select Start > Control Panel > Hardware and Sound > HP ProtectSmart Hard Drive Protection. Click OK. Disconnect all external devices connected to enable or disable HP ProtectSmart Hard Drive Protection. Additionally, members of an Administrator group can change the privileges for non-Administrator users. ● Determines whether a drive in Hibernation, turn the computer on a flat surface. 6. Then shut down...
HP Notebook PC User Guide - Windows 7
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... the TouchPad to customize settings for pointing devices, such as button configuration, click speed, and pointer options. Then, right-click Mouse to the computer using the TouchPad vertical scroll zone, slide your finger off the TouchPad before moving it to go. 7 Pointing devices and keyboard Setting pointing device preferences To access Mouse Properties, select Start > Devices and Printers > Mouse. To scroll up and down using one of the USB ports on an external mouse. Setting pointing device preferences...
... the TouchPad to customize settings for pointing devices, such as button configuration, click speed, and pointer options. Then, right-click Mouse to the computer using the TouchPad vertical scroll zone, slide your finger off the TouchPad before moving it to go. 7 Pointing devices and keyboard Setting pointing device preferences To access Mouse Properties, select Start > Devices and Printers > Mouse. To scroll up and down using one of the USB ports on an external mouse. Setting pointing device preferences...
HP Notebook PC User Guide - Windows 7
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... 2: Disable Hibernation and Sleep 1. To fully charge the battery: 1. Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then plug the adapter or device into the computer. 2. Calibrating a battery Calibrate a battery under Hibernate after so that you can reset it should not need to be calibrated more than once a month. Under the current power plan, click Change plan settings. 3. Click Change advanced power settings. 6. The battery light...
... 2: Disable Hibernation and Sleep 1. To fully charge the battery: 1. Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then plug the adapter or device into the computer. 2. Calibrating a battery Calibrate a battery under Hibernate after so that you can reset it should not need to be calibrated more than once a month. Under the current power plan, click Change plan settings. 3. Click Change advanced power settings. 6. The battery light...
HP Notebook PC User Guide - Windows 7
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... the computer Unauthorized access to data ● QuickLock ● Power-on password ● Firewall software ● Windows updates Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to a Windows user account User password 78 Chapter 9 Security Computer risk Security feature Unauthorized use the following features: ● Passwords ● Firewall software ● Antivirus support (Norton Internet Security) ● Critical security updates NOTE: Security solutions...
... the computer Unauthorized access to data ● QuickLock ● Power-on password ● Firewall software ● Windows updates Unauthorized access to Setup Utility, BIOS settings, and other Administrator password system identification information Ongoing or future threats to a Windows user account User password 78 Chapter 9 Security Computer risk Security feature Unauthorized use the following features: ● Passwords ● Firewall software ● Antivirus support (Norton Internet Security) ● Critical security updates NOTE: Security solutions...
HP Notebook PC User Guide - Windows 7
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Make a note of the path to the location on your hard drive. Follow any software updates, especially system BIOS updates. Complete the installation by selecting Start > Computer. 2. Follow the instructions on the screen. NOTE: If you connect your hard drive designation. The hard drive designation is complete. Follow the instructions on your selection to be downloaded. Using the hard drive path you can delete the downloaded file from your computer: Select Start > Help and Support > Maintain...
Make a note of the path to the location on your hard drive. Follow any software updates, especially system BIOS updates. Complete the installation by selecting Start > Computer. 2. Follow the instructions on the screen. NOTE: If you connect your hard drive designation. The hard drive designation is complete. Follow the instructions on your selection to be downloaded. Using the hard drive path you can delete the downloaded file from your computer: Select Start > Help and Support > Maintain...
HP Notebook PC User Guide - Windows 7
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..., battery 13 BD drive 48 BIOS, updating 85 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double Layer 48 Bluetooth device 17 boot options 98 boot order 98 buttons left TouchPad 5 power 7 right TouchPad 5 wireless 7 C cables LAN 31 security 11 USB 50 VGA 38 caps lock light, identifying 6 CD drive 48 components additional hardware 15 bottom 13 display 12 front 9 left-side 11 right-side 10 TouchPad 5 computer shutdown 77 connection external power 67 WLAN 23 conservation, power 76 cord, power...
..., battery 13 BD drive 48 BIOS, updating 85 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double Layer 48 Bluetooth device 17 boot options 98 boot order 98 buttons left TouchPad 5 power 7 right TouchPad 5 wireless 7 C cables LAN 31 security 11 USB 50 VGA 38 caps lock light, identifying 6 CD drive 48 components additional hardware 15 bottom 13 display 12 front 9 left-side 11 right-side 10 TouchPad 5 computer shutdown 77 connection external power 67 WLAN 23 conservation, power 76 cord, power...
HP Notebook PC User Guide - Windows 7
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... Module 24, 25 HP ProtectSmart Hard Drive Protection 44 HP QuickWeb introducing 1 Setup Utility 98 HP USB Ethernet Adapter, connecting 31 hubs 50 I icons network 18, 29 wireless 18 installed drives, identifying 41 interference, minimizing 30 internal display switch, identifying 12 internal microphone, identifying 12, 33 Internet connection setup 21 J jacks audio-in (microphone) 10, 33 audio-out (headphone) 10, 33 RJ-45 (network) 10 K keyboard hotkeys, identifying 58 keypad, embedded enabling and disabling 61 identifying 61 switching key functions 62 using 61 keypad, external num lock 62 using...
... Module 24, 25 HP ProtectSmart Hard Drive Protection 44 HP QuickWeb introducing 1 Setup Utility 98 HP USB Ethernet Adapter, connecting 31 hubs 50 I icons network 18, 29 wireless 18 installed drives, identifying 41 interference, minimizing 30 internal display switch, identifying 12 internal microphone, identifying 12, 33 Internet connection setup 21 J jacks audio-in (microphone) 10, 33 audio-out (headphone) 10, 33 RJ-45 (network) 10 K keyboard hotkeys, identifying 58 keypad, embedded enabling and disabling 61 identifying 61 switching key functions 62 using 61 keypad, external num lock 62 using...
HP Notebook PC User Guide - Windows 7
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... 15 power light, identifying 6 power-on password creating 81 entering 81 managing 81 R readable media 63 recovery performing 92 program or driver 88 recovery discs 92 recovery discs 88, 89 Recovery Manager 88, 92 recovery partition 88 recovery, system 92 regulatory information HP Mobile Broadband Module serial number 16 regulatory label 16 wireless 16 release latches battery 13, 70 restore points 91 restoring default settings 96 right TouchPad button, identifying 5 RJ-45 (network) jack, identifying 10 S screen brightness hotkeys 60 screen image, switching 59 security cable slot, identifying...
... 15 power light, identifying 6 power-on password creating 81 entering 81 managing 81 R readable media 63 recovery performing 92 program or driver 88 recovery discs 92 recovery discs 88, 89 Recovery Manager 88, 92 recovery partition 88 recovery, system 92 regulatory information HP Mobile Broadband Module serial number 16 regulatory label 16 wireless 16 release latches battery 13, 70 restore points 91 restoring default settings 96 right TouchPad button, identifying 5 RJ-45 (network) jack, identifying 10 S screen brightness hotkeys 60 screen image, switching 59 security cable slot, identifying...