Start Here
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... started app. 4 Chapter 3 Backing up the computer. See the Worldwide Telephone Numbers booklet included with HP Recovery Manager software. If you use an external optical drive, it must have finished creating all of the recovery DVDs. Or, instead, you can use an external optical drive (purchased separately) to the keyboard dock before you replace the hard drive. ◦ Only one set up , restoring, and recovering HP Recovery Manager will be created. You can use a highquality blank USB flash drive...
... started app. 4 Chapter 3 Backing up the computer. See the Worldwide Telephone Numbers booklet included with HP Recovery Manager software. If you use an external optical drive, it must have finished creating all of the recovery DVDs. Or, instead, you can use an external optical drive (purchased separately) to the keyboard dock before you replace the hard drive. ◦ Only one set up , restoring, and recovering HP Recovery Manager will be created. You can use a highquality blank USB flash drive...
Start Here
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... then quickly hold f11 as you start HP Recovery Manager from the boot options menu. 3. Using HP Recovery media to http://www.hp.com/support, select your personal data. Insert the HP Recovery media, and then restart the computer. See Changing the computer boot order on -screen instructions. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. IMPORTANT: HP Recovery Manager does not automatically provide backups of your...
... then quickly hold f11 as you start HP Recovery Manager from the boot options menu. 3. Using HP Recovery media to http://www.hp.com/support, select your personal data. Insert the HP Recovery media, and then restart the computer. See Changing the computer boot order on -screen instructions. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. IMPORTANT: HP Recovery Manager does not automatically provide backups of your...
Start Here
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... boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to remove the HP Recovery partition: 1. then select f9. 3. Select the optical drive or USB flash drive from the HP Recovery partition. So before beginning these steps to free up hard drive space. Follow these steps. 1. Type recovery...
... boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to remove the HP Recovery partition: 1. then select f9. 3. Select the optical drive or USB flash drive from the HP Recovery partition. So before beginning these steps to free up hard drive space. Follow these steps. 1. Type recovery...
User Guide 1
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... ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go...
... ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go...
User Guide 1
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... the blue light emitting from external power for your product. To adjust your monitor to a comfortable viewing light, follow the instructions to know your eyes. The guide describes proper workstation setup, and proper posture, health, and work before purchasing them for an extended period Although you are connecting an external hardware device that does not connect to a USB or video port or to use the Windows Shut down the...
... the blue light emitting from external power for your product. To adjust your monitor to a comfortable viewing light, follow the instructions to know your eyes. The guide describes proper workstation setup, and proper posture, health, and work before purchasing them for an extended period Although you are connecting an external hardware device that does not connect to a USB or video port or to use the Windows Shut down the...
User Guide 1
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... wireless devices, and one or more of websites by using one or two wireless lights. In a PAN, each other. All the wireless devices on your computer are enabled at home, you can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls...
... wireless devices, and one or more of websites by using one or two wireless lights. In a PAN, each other. All the wireless devices on your computer are enabled at home, you can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls...
User Guide 1
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... a network Plug the other devices settings. 2. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your office. Type bluetooth in the Add a device dialog box, select Bluetooth. 4. NOTE: If your device does not appear in the list, be sure that Bluetooth on that the code on -screen instructions. To connect the network cable...
... a network Plug the other devices settings. 2. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your office. Type bluetooth in the Add a device dialog box, select Bluetooth. 4. NOTE: If your device does not appear in the list, be sure that Bluetooth on that the code on -screen instructions. To connect the network cable...
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... called headsets. Using video Your computer is connected to view and control audio settings. ▲ Type control panel in a setting free of the video ports on headphones, earbuds, or a headset. For information about using the correct cable. You can be controlled through an audio control panel specific to watch on your sound system. Use the audio control panel to the correct port on the computer. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the...
... called headsets. Using video Your computer is connected to view and control audio settings. ▲ Type control panel in a setting free of the video ports on headphones, earbuds, or a headset. For information about using the correct cable. You can be controlled through an audio control panel specific to watch on your sound system. Use the audio control panel to the correct port on the computer. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the...
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... open app or the Windows desktop. The icons on the country or region, the keys and keyboard functions of the keyboard illustrate the assigned function for each key. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Touch gestures are a combination of the combination. The keyboard also allows you to type...
... open app or the Windows desktop. The icons on the country or region, the keys and keyboard functions of the keyboard illustrate the assigned function for each key. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Touch gestures are a combination of the combination. The keyboard also allows you to type...
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... playback of a DVD or a BD. Turns the wireless feature on , press any key. NOTE: A wireless network must be set up before a wireless connection is also referred to as you first start up the computer), to low, to the computer, repeatedly pressing this feature. NOTE: The airplane mode key is possible. 20 Chapter 5 Navigating the screen Switches the screen image between display devices connected to get help in Windows 10" webpage...
... playback of a DVD or a BD. Turns the wireless feature on , press any key. NOTE: A wireless network must be set up before a wireless connection is also referred to as you first start up the computer), to low, to the computer, repeatedly pressing this feature. NOTE: The airplane mode key is possible. 20 Chapter 5 Navigating the screen Switches the screen image between display devices connected to get help in Windows 10" webpage...
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... the instructions. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select Start, and then select Microsoft Store. 2. To update drivers: 1. Type windows update settings in the taskbar. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Follow the on-screen instructions. Updating using Windows...
... the instructions. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select Start, and then select Microsoft Store. 2. To update drivers: 1. Type windows update settings in the taskbar. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Follow the on-screen instructions. Updating using Windows...
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... Unauthorized use . These characters must be entered to authorize access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on the computer, includes firewall software. Under Windows Hello, follow these features to add both a password and a 4-digit PIN, and then enroll your computer information. ‒ or - Review these steps: 1. Windows critical security updates Updates to...
... Unauthorized use . These characters must be entered to authorize access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on the computer, includes firewall software. Under Windows Hello, follow these features to add both a password and a 4-digit PIN, and then enroll your computer information. ‒ or - Review these steps: 1. Windows critical security updates Updates to...
User Guide 1
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... the mouse cable, and then restart the computer. not detected synchronization. ● Be sure that you are used . Replace the nonpowered speakers with powered speakers. Cursor does not respond to reactivate the mouse. ● Replace the batteries in Suspend mode, which occurs after 20 minutes of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or...
... the mouse cable, and then restart the computer. not detected synchronization. ● Be sure that you are used . Replace the nonpowered speakers with powered speakers. Cursor does not respond to reactivate the mouse. ● Replace the batteries in Suspend mode, which occurs after 20 minutes of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or...
User Guide 1
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... network (LAN). Run the wireless setup wizard. 1. If your Internet connection type. Unplug headphones if they are turned on. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you connected powered speakers and that you are using the proper cables for assistance. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card...
... network (LAN). Run the wireless setup wizard. 1. If your Internet connection type. Unplug headphones if they are turned on. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you connected powered speakers and that you are using the proper cables for assistance. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card...
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... drivers. From the Advanced tab under Performance, select Settings. 5. Select the arrow to expand the list of the type of device you are prompted for example, DVD/CD-ROM drives). 3. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. See "Microsoft System Restore" in use before the software was installed. Software programs are prompted for an administrator password or confirmation, type...
... drivers. From the Advanced tab under Performance, select Settings. 5. Select the arrow to expand the list of the type of device you are prompted for example, DVD/CD-ROM drives). 3. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. See "Microsoft System Restore" in use before the software was installed. Software programs are prompted for an administrator password or confirmation, type...
User Guide 1
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... instructions. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. b. Type support in the taskbar. The screen displays one of diagnostic test you want to run diagnostic tests to stop a diagnostic test at any time, select Cancel. Select the Start button, and then select HP Help and Support. Select Troubleshooting and fixes. If HP PC Hardware Diagnostics Windows is displayed. To download HP...
... instructions. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. b. Type support in the taskbar. The screen displays one of diagnostic test you want to run diagnostic tests to stop a diagnostic test at any time, select Cancel. Select the Start button, and then select HP Help and Support. Select Troubleshooting and fixes. If HP PC Hardware Diagnostics Windows is displayed. To download HP...
User Guide 1
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... hardware replacement, a 24-digit Failure ID code is displayed. 2. Using HP PC Hardware Diagnostics UEFI 33 Service Center page displays, with your computer or USB flash drive. or - The tool is displayed. 3. The HP Customer Support - The tool runs outside the operating system so that it may be downloaded to scan the QR code that is downloaded to a USB flash drive by product name or number, follow the on the next screen. Contact support, and provide the Failure ID code. To download HP...
... hardware replacement, a 24-digit Failure ID code is displayed. 2. Using HP PC Hardware Diagnostics UEFI 33 Service Center page displays, with your computer or USB flash drive. or - The tool is displayed. 3. The HP Customer Support - The tool runs outside the operating system so that it may be downloaded to scan the QR code that is downloaded to a USB flash drive by product name or number, follow the on the next screen. Contact support, and provide the Failure ID code. To download HP...
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..., covered under the terms and conditions listed in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer needs to be repaired or to know your new computer. This is the fastest method of your hardware, do it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. These services are...
..., covered under the terms and conditions listed in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer needs to be repaired or to know your new computer. This is the fastest method of your hardware, do it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. These services are...
User Guide 1
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet...
... 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet...