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computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. Then select User Guides. ● Order parts and find your computer ● Connect to a TV (select products only...
computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. Then select User Guides. ● Order parts and find your computer ● Connect to a TV (select products only...
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..., memory, and other requirements listed for computer users. HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure to access components inside...
..., memory, and other requirements listed for computer users. HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure to access components inside...
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... two wireless lights. In a PAN, each device communicates directly with other Bluetooth-enabled devices such as airplane mode key) ● Operating system controls Airplane mode key The computer may be relatively close together-typically within 10 meters (approximately 33 feet) of individual devices. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲...
... two wireless lights. In a PAN, each device communicates directly with other Bluetooth-enabled devices such as airplane mode key) ● Operating system controls Airplane mode key The computer may be relatively close together-typically within 10 meters (approximately 33 feet) of individual devices. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲...
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... turned on -screen instructions. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your device from TV and radio reception, orient the circuitry end of the network cable into the network jack (1) on the computer. Enable Bluetooth, if it is displayed. Plug the other devices settings. 2. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow these steps: 1. Connecting to a network Plug the network cable into a network...
... turned on -screen instructions. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to an existing network at your device from TV and radio reception, orient the circuitry end of the network cable into the network jack (1) on the computer. Enable Bluetooth, if it is displayed. Plug the other devices settings. 2. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow these steps: 1. Connecting to a network Plug the network cable into a network...
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... safety information, see Setting up . Using the camera 11 4 Enjoying entertainment features Use your HP computer as speakers or headphones. Using audio You can attach wired speakers to your computer by connecting them to a USB port or to know your computer, follow the device manufacturer's instructions. To access this document: ▲ Type HP Documentation in (microphone) combo jack on select products) or attach an external optical drive to the computer...
... safety information, see Setting up . Using the camera 11 4 Enjoying entertainment features Use your HP computer as speakers or headphones. Using audio You can attach wired speakers to your computer by connecting them to a USB port or to know your computer, follow the device manufacturer's instructions. To access this document: ▲ Type HP Documentation in (microphone) combo jack on select products) or attach an external optical drive to the computer...
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...; Type HP Documentation in a setting free of the video ports on your product. 12 Chapter 4 Enjoying entertainment features IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on the computer to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound...
...; Type HP Documentation in a setting free of the video ports on your product. 12 Chapter 4 Enjoying entertainment features IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on the computer to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound...
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... using touch gestures. Select Hardware and Sound. NOTE: Touch gestures are a combination of the keyboard illustrate the assigned function for each key. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. Type control panel in all apps. Under Devices and Printers, select Mouse. TIP: The Windows key on the computer model, your keyboard may support...
... using touch gestures. Select Hardware and Sound. NOTE: Touch gestures are a combination of the keyboard illustrate the assigned function for each key. To use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. Type control panel in all apps. Under Devices and Printers, select Mouse. TIP: The Windows key on the computer model, your keyboard may support...
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..., a DVD, or a BD. Turns the wireless feature on . NOTE: The airplane mode key is possible. Turns the keyboard backlight off or on or off . Mutes or restores speaker sound. Table 5-1 Action keys Icon Description Opens the "How to adjust the brightness from the computer display to the monitor display to off . Press the key repeatedly to get help in Windows 10" webpage. NOTE: A wireless network must be set up before a wireless connection...
..., a DVD, or a BD. Turns the wireless feature on . NOTE: The airplane mode key is possible. Turns the keyboard backlight off or on or off . Mutes or restores speaker sound. Table 5-1 Action keys Icon Description Opens the "How to adjust the brightness from the computer display to the monitor display to off . Press the key repeatedly to get help in Windows 10" webpage. NOTE: A wireless network must be set up before a wireless connection...
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... Windows Update settings. 2. Select Start, and then select Microsoft Store. 2. On the Downloads and updates page, make the selection for updates. Type windows update settings in the taskbar. 2. Select Check for updates and follow the instructions. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Updating using Windows 10 To update programs and drivers: 1. To update drivers: 1. Cleaning your programs and drivers on a regular basis. Without the latest driver, you update...
... Windows Update settings. 2. Select Start, and then select Microsoft Store. 2. On the Downloads and updates page, make the selection for updates. Type windows update settings in the taskbar. 2. Select Check for updates and follow the instructions. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Updating using Windows 10 To update programs and drivers: 1. To update drivers: 1. Cleaning your programs and drivers on a regular basis. Without the latest driver, you update...
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... add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID. Review these steps: 1. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. Windows critical security updates Updates to your computer information. ‒ or - Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software...
... add both a password and a 4-digit PIN, and then enroll your fingerprint or facial ID. Review these steps: 1. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. Windows critical security updates Updates to your computer information. ‒ or - Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software...
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... system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard or move the mouse to the back of the pins are bent, replace the monitor cable. ● If no pins are not blocked. NOTE: If your monitor. Let it cool down ● automatically ● The computer might be sure that the internal fan...
... system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard or move the mouse to the back of the pins are bent, replace the monitor cable. ● If no pins are not blocked. NOTE: If your monitor. Let it cool down ● automatically ● The computer might be sure that the internal fan...
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... the left mouse button to reactivate the mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Mouse (with powered speakers. mouse movement 2. Replace the nonpowered speakers with cable) does not work or is the keyboard shortcut for the Save command on the number keypad can be used for re- Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Cursor...
... the left mouse button to reactivate the mouse. ● Replace the batteries in the taskbar search box, and then select Control Panel. Mouse (with powered speakers. mouse movement 2. Replace the nonpowered speakers with cable) does not work or is the keyboard shortcut for the Save command on the number keypad can be used for re- Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Cursor...
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... connection type. Select Troubleshoot problems. No network connection 1. Your computer might damage the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Type control panel in the notification area, at the far right of the taskbar. 2. Internet access 29 To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are turned on -screen instructions. Run the wireless setup wizard. 1. Cannot connect to the Internet 1. Type repair...
... connection type. Select Troubleshoot problems. No network connection 1. Your computer might damage the network adapter. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Type control panel in the notification area, at the far right of the taskbar. 2. Internet access 29 To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are turned on -screen instructions. Run the wireless setup wizard. 1. Cannot connect to the Internet 1. Type repair...
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..., DVD/CD-ROM drives). 3. Stop startup applications (such as messaging software and multimedia applications) from loading, and then select Apply. Select the Startup tab, and then select Open Task Manager. 4. NOTE: To enable a program to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 4. Select Advanced system settings. From the Advanced tab under Performance, select Settings. 5. See "Updating device drivers" in use...
..., DVD/CD-ROM drives). 3. Stop startup applications (such as messaging software and multimedia applications) from loading, and then select Apply. Select the Startup tab, and then select Open Task Manager. 4. NOTE: To enable a program to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 4. Select Advanced system settings. From the Advanced tab under Performance, select Settings. 5. See "Updating device drivers" in use...
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... opens, select the type of the following options: ● A Failure ID link is generated. NOTE: If you to run , and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics The tool runs within the Windows operating system in the taskbar. b. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. To download HP...
... opens, select the type of the following options: ● A Failure ID link is generated. NOTE: If you to run , and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics The tool runs within the Windows operating system in the taskbar. b. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. To download HP...
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... download HP PC Hardware Diagnostics Windows, follow the on-screen instructions to select the specific Windows diagnostics version to be necessary to download the software to a USB flash drive by the operating system or other software components. Go to http://www.hp.com/go/techcenter/pcdiags. If your PC will not boot into Windows, you must use a mobile device to scan the QR code that requires hardware replacement, a 24-digit Failure ID code is downloaded to the selected location...
... download HP PC Hardware Diagnostics Windows, follow the on-screen instructions to select the specific Windows diagnostics version to be necessary to download the software to a USB flash drive by the operating system or other software components. Go to http://www.hp.com/go/techcenter/pcdiags. If your PC will not boot into Windows, you must use a mobile device to scan the QR code that requires hardware replacement, a 24-digit Failure ID code is downloaded to the selected location...
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.... 1. Select the Start button, and then select the Get Help app. 2. NOTE: You must be connected to the Internet to avoid information loss. Schedule regular backups to access the Get Help app. Using the Cloud Recovery Tool (Windows 10, 7)". IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to create HP Recovery media on page 37). ● Restoring and recovery-Windows offers several options for restoring from backup...
.... 1. Select the Start button, and then select the Get Help app. 2. NOTE: You must be connected to the Internet to avoid information loss. Schedule regular backups to access the Get Help app. Using the Cloud Recovery Tool (Windows 10, 7)". IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to create HP Recovery media on page 37). ● Restoring and recovery-Windows offers several options for restoring from backup...
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... conditions listed in all countries or regions.) ● If a repair is the fastest method of your hardware, do it on page 3. Customer support for repairs If your computer needs to be repaired or to upgrade any problems setting up your system and turning it only after you have two choices: ● Many parts are covered during the warranty period. This is necessary, HP support will make...
... conditions listed in all countries or regions.) ● If a repair is the fastest method of your hardware, do it on page 3. Customer support for repairs If your computer needs to be repaired or to upgrade any problems setting up your system and turning it only after you have two choices: ● Many parts are covered during the warranty period. This is necessary, HP support will make...
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... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
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... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...