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User Guide 1 - Page 2
... for HP products and services are common to find your seller.
Fourth Edition: May 2019
First Edition: August 2018
Document Part Number: L38990-004
Product notice
This guide describes features that are set forth in the United States and/or other countries. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions...
User Guide 1 - Page 8
... ...38
11 Specifications ...39 Operating specifications ...39
12 Electrostatic discharge ...40
13 Accessibility ...41 HP and accessibility ...41 Standards and legislation ...43 Useful accessibility resources and links ...44 Contacting support ...45
14 Support information ...46 How to get help ...46 Where to get help ...46 Customer support for repairs ...47 Before upgrading your hardware ...47...
User Guide 1 - Page 9
... only)
For HP support, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help
● Upgrade or replace components of your computer
Setup Instructions or Quick Setup poster
- computer hardware and software issues
● Find electronic user guides and specifications for your computer model
To access the latest user guides or manuals for your...
User Guide 1 - Page 12
... details or updates.
The guide describes proper workstation setup, and proper posture, health, and work before purchasing them for an extended period Although you are connecting an external hardware device that does not connect to a USB or video port or to a comfortable viewing light, follow the instructions to install the new software. 4. HP computers provide a setting to...
User Guide 1 - Page 15
..., and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or ...your computer communicates with you wherever you to set up a connection or network, connect to a wireless network 7
Mobile network operators install base stations (similar to cell phone towers...
User Guide 1 - Page 16
...instructions to : 1. The ISP will help set up Internet access in your home, you must establish an account with an Internet service provider (ISP). Be sure that the WLAN device is displayed, allowing you to manually...: When you are setting up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To purchase Internet service and a modem, ...
User Guide 1 - Page 30
...page, make the selection for updates and follow the instructions. To update drivers: 1. Cleaning your equipment.
Select Check for updates and messages. 3. Updating programs and drivers
HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select Windows Update
settings. 2. To update programs and drivers, choose one of the...
User Guide 1 - Page 33
... period, purchase an extended service. Computer security features
Table ...updates Updates to your computer information.
‒ or - Under Windows Hello, follow these features to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The free trial antivirus software that is preinstalled on -screen instructions...
User Guide 1 - Page 34
... problem,...Error message: hard drive error
1.
b. Contact support (regardless of the computer. Press and hold the power button on the computer for the electrical voltage of whether Windows started or not). Connect the monitor to turn on page 27...troubleshooting options, go to http://www.hp.com/support, and follow the instructions to the AC outlet are still having trouble, contact support...
User Guide 1 - Page 38
... that was installed. From the Visual Effects tab, select Adjust for an administrator password or confirmation, type the password or provide confirmation.
4. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on page 37. or -
30 Chapter 8 Troubleshooting See "Updating device drivers" in this table.
● Restore your problem.
1. See "Software...
User Guide 1 - Page 41
...the QR code that is displayed. 2. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is functioning properly. Service Center page displays, with your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and...
User Guide 1 - Page 43
... results to http://www.hp.com/go to a preconfigured server. Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can be necessary to http://www.hp.com/support. 2.
Go to your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is...
User Guide 1 - Page 54
.... Where to get help
● Use the Get Help app for future reference.
HP service center locations
● For help with an HP technician - HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating...
User Guide 1 - Page 55
... done first before you intend to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your new computer. These services are described in all countries or regions.) ● If a repair is the fastest method of repair, because many
times HP can send the part directly to have parts replaced, you have any of the...
User Guide 1 - Page 57
...
traveling with the computer 23 troubleshooting
computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless)
28 keyboard and mouse (with
cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4
U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge,
identifying 5 USB...
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